Is newday.co.uk down - January, 2026?
NewDay.co.uk is a leading online financial services provider in the UK. They specialize in credit cards and loans, offering a range of products tailored to different financial circumstances. Their services are conveniently accessible, allowing customers to manage their accounts through a secure online portal. Always striving to make finances accessible, NewDay brings a fresh perspective to online financial management. They are known for their excellent support and customer-centric approach.
URL Checked:
https://www.newday.co.uk/
Last Down:
not recently
Response Time:
11.18 ms.
newday.co.uk outages reported by users in the last 24 hours
No Newday problems reported in the last 24 hours
This chart shows the number of Newday outages/problems reported by users in the past 24 hours. All data in the chart is in the Europe/London time zone.
Recent Newday User Reports
Check out the latest user reports on Newday, detailing the types of issues experienced and their locations. This helps you determine if others in your area are encountering similar problems.
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Jan 13, 2026 - 08:37A visitor from Southampton, United Kingdom has reported a problem with Service
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Nov 28, 2025 - 08:45
A visitor from Brighton, United Kingdom has reported a problem with Service
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Nov 12, 2025 - 17:13
A visitor from Croydon, United Kingdom has reported a problem with General Issues
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Nov 11, 2025 - 09:37
A visitor from City of London, United Kingdom has reported a problem with General Issues
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Nov 04, 2025 - 11:03
A visitor from Wokingham, United Kingdom has reported a problem with Service
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Nov 04, 2025 - 11:00
A visitor from Wokingham, United Kingdom has reported a problem with General Issues
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Nov 03, 2025 - 16:58
A visitor from Glasgow, United Kingdom has reported a problem with General Issues
Join Newday Discussion
Suggestions? Issues? Outages?Please share your Newday experience with other users around the globe.
Most common Newday problems reported by users
Service
General Issues
Newday Outage Locations
Location
Reports
Last Reported
Southampton, England, GB
236
10 days ago
Glasgow, Scotland, GB
27
2 months ago
Cardiff, Wales, GB
6
2 months ago
Curepipe, Plaines Wilhems District, MU
1
11 months ago
Seattle, Washington, US
1
11 months ago
Armagh, Northern Ireland, GB
7
11 months ago
Elda, Valencia, ES
1
1 years ago
Are you experiencing issues with Newday right now?
Is newday.co.uk not working for you? If you are having issues with Newday, please use one of the options below to report a problem with the service
newday.co.uk website response status history
Date and Time
Response Time
Status Code
Jan 23, 2026 - 18:17
11.18 ms.
200
Jan 23, 2026 - 12:52
11.17 ms.
200
Jan 23, 2026 - 07:00
11.22 ms.
200
Jan 23, 2026 - 07:00
11.17 ms.
200
Jan 22, 2026 - 18:05
11.19 ms.
200
Jan 22, 2026 - 11:22
11.19 ms.
200
Jan 22, 2026 - 11:22
11.12 ms.
200
This table shows the newday.co.uk outage requests and response browser checks executed automatically by the sitedown.co.uk service. All data in the table is in the Europe/London time zone. If Newday is down or slow for you. You can try using a VPN service(to try from a different location) and also check the Tips below
Tips if newday.co.uk is not working
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Verify the URL - One of the most frequent causes of not being able to visit a web page is entering an incorrect URL. If you're URL is wrong, the website may redirect to another website or display an error page.
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Use a Different Device - Try using a different computer or device to access the website or app. We also advise you to attempt rebooting your device.
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Delete Browser Cache - It's possible that cached files are preventing your browser from downloading new web pages. Refreshing the page will clear it. To do that, click Ctrl + F5 on a Windows PC or Cmd + Shift, then press R on a Mac.
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Clear Browser Cookies - Clearing browser cookies fixes certain issues, such as loading or formatting issues on sites. You can do this by clicking your browser settings, then privacy, then clearing browsing data.
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Use Incognito Mode - You can also try viewing the website in private mode or incognito mode first. By using this, cookies and all temporary cache will be automatically disabled.
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Restart Your Router - Try restarting your network connection if other websites or apps are having problems or are running slowly.
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Firewall and Antivirus - Your ISP provider may have blocked the website or app you are attempting to access. If that's the case, you can try using a VPN service to visit the website or app to see if it will work.
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Check your Firewall & Antivirus - These can occasionally block access to certain websites or services. To troubleshoot this issue, you may consider temporarily disabling them to see if it resolves the problem.
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Clear DNS Cache - To speed things up, all OS systems save name resolution information into the DNS cache. In your case, the information recorded could be outdated or incorrect. We advise you to search on How-To guides on the web to clear your DNS Cache.
Brighton, United Kingdom • 1 months ago
App open when I switched on phone so changed passcode but site not accepting it
Mark
Croydon, United Kingdom • 2 months agoApp. Facial recognition not working and also doesn’t recognise my user name
JGreen
Wokingham, United Kingdom • 2 months agoCan login in - but after a spinning donut I then get "System Error" message with "Try again later"...
Hackney, United Kingdom • 2 months ago
Says down for maintenance
Chris B
Saundersfoot, United Kingdom • 2 months agoCannot get into account. Server not found is the message coming.
Saundersfoot, United Kingdom • 2 months ago
Cannot get into account. Server not found is the message coming.
Minehead, United Kingdom • 2 months ago
Maintenance page on both app's unable to confirm online payments
Milton Keynes, United Kingdom • 2 months ago
Not working. Trying to check AO account but saying page unavailable
Chris
Haslemere, United Kingdom • 2 months agoOn App getting a msg when trying to login
"Something went wrong, please try again"
Mal Beckford
Greenwich, United Kingdom • 2 months agoTried setting up a payment. Website down
Jean
Beighton, United Kingdom • 2 months agoApp and website down
Harrogate, United Kingdom • 2 months ago
I cant access the John Lewis Card system, this is operated by Newday, isnt it?
Jeff Hooper
Southampton, United Kingdom • 2 months agoWebsite unreachable
Steve Williams
Poplar, United Kingdom • 2 months agoI’m having connection issues. The website can’t be reached
Steve Williams
Poplar, United Kingdom • 2 months agoI’m having connection issues. The website can’t be reached
Steve Williams
Poplar, United Kingdom • 2 months agoI’m having connection issues. The website can’t be reached
Steve Williams
Poplar, United Kingdom • 2 months agoI’m having connection issues. The website can’t be reached
Steve Williams
Poplar, United Kingdom • 2 months agoI’m having connection issues. The website can’t be reached
Steve Williams
Poplar, United Kingdom • 2 months agoI’m having connection issues. The website can’t be reached
J Cartwright
Rushden, United Kingdom • 2 months agoCannot find server
Derek Healey
Warrington, United Kingdom • 2 months agoTrying to log into Newday credit card account and system tells it cannot reach page.
Jamie
Clayton-le-Woods, United Kingdom • 2 months agoAccount manager and payments down due to issues with Mastercard
Ann Skidmore
Reading, United Kingdom • 2 months agoCannot access the portal
Waltham Cross, United Kingdom • 2 months ago
App and website down.
Wickford, United Kingdom • 2 months ago
Can't get on to the website
ian whitemore
Nottingham, United Kingdom • 2 months agocan not log in to pay
London, United Kingdom • 4 months ago
John Lewis Credit Card is down, if you call customer service there is a recorded message that says they are working on a fix and and are not able to service customers, try again later
Lambourn, United Kingdom • 6 months ago
Finance not working
Nelly Ross
Saint Leonards-on-Sea, United Kingdom • 6 months agoI cannot loving to my account.
I have put my loving name and when click on next nothing is happening.
Peter Stanton
Newham, United Kingdom • 6 months agoUnable to login to online account with Pulse. Message showing "Can't reach this page"
Buntingford, United Kingdom • 7 months ago
waiting for 23 minutes, having to listen to some awful guitar music: "your call is important us-------"HaHa
Buntingford, United Kingdom • 7 months ago
waiting for 23 minutes, having to listen to some awful guitar music: "your call is important us-------"HaHa
Buntingford, United Kingdom • 7 months ago
waiting for 23 minutes, having to listen to some awful guitar music: "your call is important us-------"HaHa
Tim F
Nottingham, United Kingdom • 7 months agoCan’t access the John Lewis Mastercard app managed by New Day. Customer service tell me they’re experiencing technical problems
John Farquhar
Crewe, United Kingdom • 8 months agoCan't login to Portal from Desk Top. Was OK few days ago. Message says there is a problem and we are looking in to it ! I am looking for another provider !
John Farquhar
Crewe, United Kingdom • 8 months agoCan't log in to the Portal from my desktop. Works OK from the app but that is NOT OK for me. Currently looking for another Credit Card Provider !!!
David
Coventry, United Kingdom • 9 months agounable to access website .
Phone app not working
Diane Hill
Bury, United Kingdom • 9 months agoWon’t let me log in. Keeps saying sorry there’s a problem.
Brighton, United Kingdom • 9 months ago
Pulse app not working
Newcastle upon Tyne, United Kingdom • 9 months ago
Pulse app not working last 24hrs
Paula Bowern
Stockton-on-Tees, United Kingdom • 9 months agoI am unable to log into Aqua or fluid apps.
Ashley Foster
Camden, United Kingdom • 9 months agoCant Login to the Marbles Credit Card app
Tim Howsley
London, United Kingdom • 9 months agoDown again!
Simon
Luton, United Kingdom • 10 months agoSite down for maitenance
Pat
Redditch, United Kingdom • 11 months agoCannot pay in
Jack
Seattle, United States • 11 months agoNo access to accounts on app
MisterT
Glasgow, United Kingdom • 11 months agoApp is down, website states ongoing maintenance - early morning?? Busiest time of the day surely?
audrey graham
London, United Kingdom • 11 months agocant login on both apps fluid or marbles online says maintainence on phone having problems call later
Deeno
Croydon, United Kingdom • 11 months agoGot an Aqua and Marble card and both apps I have trouble logging into
Stavros
Swansea, United Kingdom • 11 months agoPulse card App not login in
Laura
Crawley, United Kingdom • 11 months agoApp not working
JJF
Flitwick, United Kingdom • 11 months agoApp not logging in
Croydon, United Kingdom • 11 months ago
They’re ’experiencing some problems’
Cathy Robertson
Leeds, United Kingdom • 11 months agoPulse fluid and aqua app unable to access
Kelly
Bo'ness, United Kingdom • 11 months agoKeeps coming up error occurred when trying to login
Antonia
Ilford, United Kingdom • 11 months agoI put my login details correct but says is wrong?
P thorn
Maidstone, United Kingdom • 11 months agoCan't login keeps saying an error has occurred
A Best
Hackney, United Kingdom • 11 months agoCannot log in
Michelle Ladley
Keighley, United Kingdom • 11 months agoCannot see when next payment due
Rachel
Harrow, United Kingdom • 11 months agoApp says down for maintenance and shouldn't be too much longer
Letchworth Garden City, United Kingdom • 11 months ago
Can’t access the transactions
Jeffers
Camden, United Kingdom • 11 months agoHave various new day apps - none currently working
Debbie
Elgin, United Kingdom • 11 months agoNone of my new day apps are working and won't let me sign in
Jeff
Camden, United Kingdom • 11 months agoNo new day catd app working
K lloyd
Mitcham, United Kingdom • 11 months agoCan't access statements
ROSALEEN
Belfast, United Kingdom • 11 months agoMy app isn't working runs and then says error try again has been like that all weekend
Swindon, United Kingdom • 11 months ago
Keep hanging and something went wrong message at login prpmpy
Anon
Leven, United Kingdom • 11 months agoWebsite down
Rhona McLaughlin
Leven, United Kingdom • 11 months agoAll new day apps down on my phone
James
Liverpool, United Kingdom • 11 months agoMy Marbles app not working
Tina Mitchener
Ely, United Kingdom • 11 months agoNeither my aqua account app or my fluid account apps are working
MR B.
Lossiemouth, United Kingdom • 11 months agoAQUA and John Lewis app stuck on loading screen
Eamon McInerney
Ballymena, United Kingdom • 11 months agoHi. For the past three days I have had trouble getting into the app.Have uninstalled and reinstalled the pulse app to help matters without success. Any help would be appreciated.
Plymouth, United Kingdom • 11 months ago
I've been having issues gerring on to the pulse app and aqua credit card app for days now
Linda
Burgh by Sands, United Kingdom • 11 months agoDebenhams won't work
Linda
Burgh by Sands, United Kingdom • 11 months agoWon't launch Debenhams card app
Harrow Weald, United Kingdom • 11 months ago
The Newday/ John Lewis app won't open
Teddy Andrew Thomson
Preston, United Kingdom • 11 months agoCannot access app.
Nicola green
Rhuddlan, United Kingdom • 11 months agoNot able to get on bip, argos or aqua apps they won't open
Melanie town
York, United Kingdom • 11 months agoI can't log in my apps to check balance and make payments been like this for weeks now
Anna O'Hara
Falkirk, United Kingdom • 11 months agoHello,
I'm trying to make payments to 3 credit cards namely, Fluid, John Lewis and Marbles. All owned by New Day Finance. None of them are opening at all.
Cheryl Guillot
Leeds, United Kingdom • 1 years agoApp won't load
Daniel Harle
Norwich, United Kingdom • 1 years agoApp is not loading for for me
Paul c
Tonypandy, United Kingdom • 1 years agoApp down for me. 16th Jan 2025
Tonypandy, United Kingdom • 1 years ago
App down for me. 16th Jan 2025
A
Worcester, United Kingdom • 1 years agoApp down
David
Sutton, United Kingdom • 1 years agoCant get onto app
States Retry
David Harnett
Banbury, United Kingdom • 1 years agoNot able to login - "incorrect details" and no text code sent when trying to use app.
Giovanni Schiavone
Shoreham-by-Sea, United Kingdom • 1 years agoStatements are not downloading on the website and app.
Dave
Basingstoke, United Kingdom • 1 years agoAp not working this morning, finally managed to make a payment after 2 hours. Very inconvenient.
Dave
Basingstoke, United Kingdom • 1 years agoAp not working this morning, finally managed to make a payment after 2 hours. Very inconvenient.
Paul Spiers
Edinburgh, United Kingdom • 1 years agoCertainly not working for myself and my partner on any New Day app. Obviously an issue or bad very bad planning to do do essential maintenance at midday on a Weekday when it's most used.
Samantha Lisa jarrett
Ilford, United Kingdom • 1 years agoCannot access app or online
Telford, United Kingdom • 1 years ago
Cannot Login Into Newday App ! Comes Up With Error Try Again !
Camden, United Kingdom • 1 years ago
Can't log in to make payment
Will
Milnrow, United Kingdom • 1 years agoUnable to see account or make payments
Birmingham, United Kingdom • 1 years ago
All your newday app is a blank page
julie davies
Newport, United Kingdom • 1 years agoTiming me out all the time won’t let me Face ID or passcode
Southwark, United Kingdom • 1 years ago
not accepting payments
Torpoint, United Kingdom • 1 years ago
The newday app is blinking once logging in.
Leeds, United Kingdom • 1 years ago
Down yet again. Error when trying to log into the marbles and John Lewis app. Both are owned by newday
Thornaby, United Kingdom • 1 years ago
Frustrated!!! My agua app has been playing up all day, is anybody else experiencing problems?
Paul
Southwark, United Kingdom • 1 years agoSeems like all portals for credit cards are under maintenance. 6 hours ago I experienced the first issue to login in the app. Now, everything is down.
Ipswich, United Kingdom • 1 years ago
Both Bip and Marbles credit card apps are down. Been saying ‘essential maintenance’ since this morning
Jane
Oxford, United Kingdom • 1 years agoMaintenance ongoing. Trying to log on for 3 hours
Plymouth, United Kingdom • 1 years ago
Maintenence
Gill
Maidenhead, United Kingdom • 1 years agoStarted off on perpetual loop unable to log in and now says maintenance - has been for at least 5 hours now.
Terry
Portsmouth, United Kingdom • 1 years agoMy card details not recognised by Newday when I needed to make a payment today, 12 Sept 2024. Outage and 'systems down' reported on their voicemail too.
Tab
London, United Kingdom • 1 years agoOpens but wont load transactions
Kirsty
Huntingdon, United Kingdom • 1 years agoNot allowing to log in
Paul
Didcot, United Kingdom • 1 years agoAll new day apps are on a continuous loop but will not work ?
Didcot, United Kingdom • 1 years ago
Pulse credit card app is down
Mrs Stella Penney
Lambeth, United Kingdom • 1 years agoHi all my needy credit card apps are not working
Shaun
Bristol, United Kingdom • 1 years agoNo apps working
Bristol, United Kingdom • 1 years ago
No apps working
John Csmpey
Renfrew, United Kingdom • 1 years agoUnable to log in, says it cannot recognise pass key?
Renfrew, United Kingdom • 1 years ago
Not working this morning
Dowdey
Guildford, United Kingdom • 1 years agoHaven't been able to login for over an hour.
Lesley Ledden
Epsom, United Kingdom • 1 years agoUnable to login on either my mobile or laptop. As mentioned by others, a message keeps coming up on the mobile saying retry or cancel. On the laptop, the response is "portal.newdaycards.com took too long to respond". Having been trying for the last hour, still not working so I am growing increasingly concerned...
John Jefferson
Wallsend, United Kingdom • 1 years agocan't open website to check john lewis account. response says "portal.newdaycards.com took too long to respond"
London, United Kingdom • 1 years ago
Can’t log in
London, United Kingdom • 1 years ago
Down AGAIN
Chez C
Walsall, United Kingdom • 1 years agoUnable to get past passcode. Message keeps coming up saying retry or cancel. Tried a number of times but unable to get onto site to check balance
Elda, Spain • 1 years ago
Not receiving one time pass codes this morning. Cannot login.
Never had problem before
Yvonne
Bath, United Kingdom • 1 years agoTakes so long to load its timing out before I get chance to put my password in. That and the rubbish bot on the JLP helpline mean my only contact going forward will be to cancel the credit card. Customer service means providing a service to customers not doing the minimum you can get away with
Mike , London
Wokingham, United Kingdom • 1 years agoOTP mesages not being sent by NEwday for John lewis
V WH
Lambeth, United Kingdom • 1 years agoCan’t log in to various sites
Paul Davison
London, United Kingdom • 1 years agoportal screen blank
Sjs
Manchester, United Kingdom • 1 years agoApp won’t load
Dr Christine Arnold
Oxford, United Kingdom • 1 years agoApp is not responding, please can you sort ?
Dr Christine Arnold
Oxford, United Kingdom • 1 years agoWebsite and app down... can't access my account ; some communication from you would be good ....
Christine Arnold
Oxford, United Kingdom • 1 years agoCant access my app
Thame, United Kingdom • 1 years ago
John Lewis card app
KG
Leeds, United Kingdom • 1 years agoApp and website both down.
Gill Knott
Cheltenham, United Kingdom • 1 years agoCan’t get in via the new day Debenhams app
Colin Hull
Islington, United Kingdom • 1 years agobeen down for the last 30 mins
Helen Manning
Saint Neots, United Kingdom • 1 years agoWebsite still down......need to check account, please sort ASAP!
Helen Manning
Saint Neots, United Kingdom • 1 years agoWebsite still down......need to check account, please sort ASAP!
Helen Manning
Saint Neots, United Kingdom • 1 years agoWebsite still down......need to check account, please sort ASAP!
Saint Neots, United Kingdom • 1 years ago
Website still down......need to check account, please sort ASAP!
Saint Neots, United Kingdom • 1 years ago
Website still down......need to check account, please sort ASAP!
MC
Paignton, United Kingdom • 1 years agoNew day apps not working
Simon W, London
Kingston upon Thames, United Kingdom • 1 years agoCant access app or webpage.
Simon W, London
Kingston upon Thames, United Kingdom • 1 years agoCant access app or webpage.
Christine Gibson
Slough, United Kingdom • 1 years agoCan’t access transactions, statements, Or help.
Ellesmere Port, United Kingdom • 1 years ago
Can't login on App or Online
Ian
Newcastle upon Tyne, United Kingdom • 1 years agoCant log in
Brian Richard Price
Redditch, United Kingdom • 1 years agoProblem logging in to card account.
Mr Mark Brealey
Cambridge, United Kingdom • 1 years agoTrying to pay Burton Card. Unable to log in. Have tries several platforms and links Similar issue with Debenhams Card
Taunton, United Kingdom • 1 years ago
Not responding..blank screen
jess
Colchester, United Kingdom • 1 years agoWont load
Tony
Harrow, United Kingdom • 1 years agoSite not responding
M
London, United Kingdom • 1 years agoCannot access app - just a blank Screen
Annette
Liverpool, United Kingdom • 1 years agoNone of my newday apps are working
Mary
Glasgow, United Kingdom • 1 years agoApp not working. Can’t log in.
Sunderland, United Kingdom • 1 years ago
None of my newday apps are working
London, United Kingdom • 1 years ago
app seems to be down
Woodi
Southampton, United Kingdom • 1 years agoThe OTP service does not appear to be working
AL
Barnsley, United Kingdom • 1 years agoApp saying error occurred taking ages to open
A Drewery
Prescot, United Kingdom • 1 years agoUnable to complete online purchase due to technical difficulties
Omagh, United Kingdom • 1 years ago
Online transaction system not working
Moreton in Marsh, United Kingdom • 1 years ago
John Lewis app not working and not allowing payment verification
David
Carnoustie, United Kingdom • 1 years agoCan't login app opens minus username
Ben
Fulham, United Kingdom • 1 years agoNot working
Craig
Rochester, United Kingdom • 1 years agoIt says down due to maintenance on 2 different cards
Plymouth, United Kingdom • 1 years ago
App appears down.
Keighley, United Kingdom • 1 years ago
Maintenance
Trisha Tindall
Sunderland, United Kingdom • 1 years agoMy app will not recognise my face and will not let me type in my password. So I went on to my computer and tried to access my account - however it says that an unexpected error has occurred. I now have no access to my credit card details.
P douglas
Luton, United Kingdom • 1 years agoCan’t log in on app nor on website
Camden, United Kingdom • 1 years ago
technical problems
Luton, United Kingdom • 1 years ago
cant log in - doesnt recognise user name
Carly
Chester, United Kingdom • 1 years agoI cannot get into my app
Torquay, United Kingdom • 1 years ago
Having trouble logging in
Jason scarff
Wisbech, United Kingdom • 1 years agoI can't login to any of my newday card apps to pay my bills
Shirley Bridge
Livingston, United Kingdom • 1 years agoHave been trying to pay my Newday bill since Friday
Julian Khan
Portsmouth, United Kingdom • 1 years agoCan't login to https://portal.newdaycards.com/johnlewis/login
Northampton, United Kingdom • 1 years ago
Couldn't get an OTP
Michael Eacott
Winchester, United Kingdom • 1 years ago6 digt OTP not arrived here near Winchester
Jenna
Hengoed, United Kingdom • 1 years agoBoth app and website are not fully loading for me
Colchester, United Kingdom • 1 years ago
Can’t make payments for my a.o card as site has been down it’s now the third day
HjL
Blackburn, United Kingdom • 1 years agoPage not loading
Hamilton, United Kingdom • 1 years ago
Unable to
Log into my New Day accounts
Jan.
Gloucester, United Kingdom • 1 years agoWhen I go to login page, it is completely blank!
David
Bury St Edmunds, United Kingdom • 1 years agoNearly two days I've been unable to log in to my app