Is Thefragranceshop down - November, 2025?
The Fragrance Shop is an online retailer offering a wide selection of designer and exclusive fragrances, aftershaves, and gift sets for men, women, and children. They offer competitive prices, free delivery on orders over £40, and a satisfaction guarantee. Customers can browse through the website to find their perfect fragrance and take advantage of exclusive offers.
URL Checked:
https://www.thefragranceshop.co.uk/
Last Down:
not recently
Response Time:
1.31 ms.
Thefragranceshop outages reported by users in the last 24 hours
No Thefragranceshop problems reported in the last 24 hours
This chart shows the number of Thefragranceshop outages/problems reported by users in the past 24 hours. All data in the chart is in the Europe/London time zone.
Recent Thefragranceshop User Reports
Check out the latest user reports on Thefragranceshop, detailing the types of issues experienced and their locations. This helps you determine if others in your area are encountering similar problems.
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Nov 04, 2025 - 13:25A visitor from Bedford, United Kingdom has reported a problem with Service
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Oct 25, 2025 - 20:52
A visitor from Coventry, United Kingdom has reported a problem with Payment page
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Sep 28, 2025 - 23:02
A visitor from Alnwick, United Kingdom has reported a problem with Payment page
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Sep 08, 2025 - 10:38
A visitor from Sheffield, United Kingdom has reported a problem with Payment page
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Feb 23, 2025 - 12:56
A visitor from Ilford, United Kingdom has reported a problem with Payment page
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Feb 20, 2025 - 00:36
A visitor from Bromsgrove, United Kingdom has reported a problem with Payment page
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Feb 17, 2025 - 02:18
A visitor from Lambeth, United Kingdom has reported a problem with Service
Join Thefragranceshop Discussion
Suggestions? Issues? Outages?Please share your Thefragranceshop experience with other users around the globe.
Most common Thefragranceshop problems reported by users
General Issues
Service
Payment page
Thefragranceshop Outage Locations
Location
Reports
Last Reported
Bedford, England, GB
47
7 days ago
Bellshill, Scotland, GB
2
1 years ago
Middletown, New York, US
1
1 years ago
Llandudno, Wales, GB
1
1 years ago
Cairo, Cairo Governorate, EG
1
1 years ago
Are you experiencing issues with Thefragranceshop right now?
Is thefragranceshop.co.uk not working for you? If you are having issues with Thefragranceshop, please use one of the options below to report a problem with the service
thefragranceshop.co.uk website response status history
Date and Time
Response Time
Status Code
Nov 11, 2025 - 20:16
1.31 ms.
200
Nov 11, 2025 - 14:08
1.46 ms.
200
Nov 11, 2025 - 07:54
3.93 ms.
200
Nov 11, 2025 - 01:24
1.32 ms.
200
Nov 10, 2025 - 16:38
1.45 ms.
200
Nov 10, 2025 - 10:09
1.45 ms.
200
Nov 10, 2025 - 04:05
1.46 ms.
200
This table shows the thefragranceshop.co.uk outage requests and response browser checks executed automatically by the sitedown.co.uk service. All data in the table is in the Europe/London time zone. If Thefragranceshop is down or slow for you. You can try using a VPN service(to try from a different location) and also check the Tips below
Tips if thefragranceshop.co.uk is not working
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Verify the URL - One of the most frequent causes of not being able to visit a web page is entering an incorrect URL. If you're URL is wrong, the website may redirect to another website or display an error page.
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Use a Different Device - Try using a different computer or device to access the website or app. We also advise you to attempt rebooting your device.
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Delete Browser Cache - It's possible that cached files are preventing your browser from downloading new web pages. Refreshing the page will clear it. To do that, click Ctrl + F5 on a Windows PC or Cmd + Shift, then press R on a Mac.
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Clear Browser Cookies - Clearing browser cookies fixes certain issues, such as loading or formatting issues on sites. You can do this by clicking your browser settings, then privacy, then clearing browsing data.
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Use Incognito Mode - You can also try viewing the website in private mode or incognito mode first. By using this, cookies and all temporary cache will be automatically disabled.
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Restart Your Router - Try restarting your network connection if other websites or apps are having problems or are running slowly.
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Firewall and Antivirus - Your ISP provider may have blocked the website or app you are attempting to access. If that's the case, you can try using a VPN service to visit the website or app to see if it will work.
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Check your Firewall & Antivirus - These can occasionally block access to certain websites or services. To troubleshoot this issue, you may consider temporarily disabling them to see if it resolves the problem.
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Clear DNS Cache - To speed things up, all OS systems save name resolution information into the DNS cache. In your case, the information recorded could be outdated or incorrect. We advise you to search on How-To guides on the web to clear your DNS Cache.
Jacqueline Fletcher
Southend-on-Sea, United Kingdom • 30 days agoNot applying membership 20% discount and free delivery. Renewed membership last month, but now asking me to renew again?
Southend-on-Sea, United Kingdom • 30 days ago
Not applying membership 20% discount and free delivery. Renewed membership last month, but now asking me to renew again?
Southend-on-Sea, United Kingdom • 30 days ago
Not applying membership 20% discount and free delivery. Renewed membership last month, but now asking me to renew again?
Ilford, United Kingdom • 8 months ago
unable to make payment
Rachel Hay
Stafford, United Kingdom • 8 months agoI have tried to pay using 2 different cards, my husband has tried to pay using 2 different cards
It says there is an issue. Also will not convert order to basket to pay via Paypal
Shadwell, United Kingdom • 9 months ago
Coming up as USD and won’t a dot payments
Manchester, United Kingdom • 9 months ago
All payment options will not go through
D
Gateshead, United Kingdom • 9 months agoWouldn't let me complete payment.
Hull, United Kingdom • 9 months ago
Won’t accept any payment options
Tracey
Ashford, United Kingdom • 9 months agoNot showing all perfumes to select for scent addict subscription
Birmingham, United Kingdom • 9 months ago
not loading checkout
H
Camberley, United Kingdom • 10 months agoWon't allow me to checkout
Mehbubur Rahman
Harrow, United Kingdom • 10 months agoLost 1 out of my 2 remaining discount as during checkout my order doesn't show as "ordered"..... but still removed 1 discount. Also unable to renew membership. It's been like this for ages now.
Ashington, United Kingdom • 1 years ago
Can’t checkout
Ian
Bellshill, United Kingdom • 1 years agoI can't access the app.
Claire
Lewisham, United Kingdom • 1 years agoUnable to edit my scent addict list. Keeps trying to create new subscription. Took this months payment ok through PayPal. I have been trying to edit the list for about a month. Have called and they said they have a problem on the site. Help please.
Ann
Redhill, United Kingdom • 1 years agoWon’t go to PayPal to pay for basket
Janine Tozer
Milton Keynes, United Kingdom • 1 years agoUnable to pay for order. Contacted them by phone and they said it was a technical problem but they had no idea how long before it would he resolved. Still unable to place order 24 hours later and they won't take the order over the phone.
Thea G
New York, United States • 1 years agoScentaddicts part of website won’t scroll properly and I’m not able to edit my list.
Sevenoaks, United Kingdom • 1 years ago
Unable to checkout
Bury, United Kingdom • 1 years ago
Not letting you checkout
Case
St Helens, United Kingdom • 1 years agoWon’t let me complete my purchase…just goes back to empty basket
Cairo, Egypt • 1 years ago
not letting me enter, and not even verifying
Newham, United Kingdom • 1 years ago
Not taking payments
Jacqueline Anne Fletcher
Braintree, United Kingdom • 1 years agoCheckout not working. Won't let me make a payment with any method.
Reading, United Kingdom • 1 years ago
Website not completing payment
Anj
Southwark, United Kingdom • 1 years agoI keep getting below error message when paying by card and it just doesn't do anything if I use paypal option to pay.
Http failure response for https://www.thefragranceshop.co.uk/adyen/initiatePayment: 400 Bad Request
Birmingham, United Kingdom • 1 years ago
Purchase suspended
Glasgow, United Kingdom • 1 years ago
Payment methods nor working
Lee male
Dudley, United Kingdom • 1 years agoHiya I’m trying to buy something on CLEARPAY all I keep getting is a msg flash up object object in a red square wht does this mean I’m puzzled
Harry
Woolwich, United Kingdom • 1 years agoNot letting people purchase
bob
Sunderland, United Kingdom • 1 years agonot loading
Croydon, United Kingdom • 1 years ago
Not allowing purchases
Gill warner
Oldham, United Kingdom • 1 years agoI pay the 39.00 for 20% off saying invalid code also klarna never goes through
Lambeth, United Kingdom • 1 years ago
Can not seem to sign in to fragrance shop even reset password to try but still didn’t work
Newcastle-under-Lyme, United Kingdom • 2 years ago
Unable to log in not recognising email address or password ?