HTTP response status code is a 3-digit code returned by the server indicating the status of the request.
The code is typically accompanied by a message that provides additional information about the response such as:
-
2XX - Successful - Website is up & reachable.
-
3XX - Redirect - The website is accessible, but the browser is redirected to another page.
-
4XX - Browser Error - The requested page is not available or doesn’t exist.
-
5XX - Server Error - There are internal errors on the server.
The status code helps developers and users to understand what’s happening with a certain request.
This also serves as a guide to take appropriate actions if needed.
Anthony
Manilva, Spain • 2 days agoCancellation option not responding
Harringay, United Kingdom • 3 days ago
Trying to amend booking no joy
JANE YOUNG
Sleaford, United Kingdom • 3 days agoCANNOT ACCESS MY BOOKING ON MANAGE MY BOOKING
Caterina Zellioli
Milan, Italy • 3 days agoI can't cancel my booking from App neither website
Rachel
Brierley Hill, United Kingdom • 4 days agoIt keeps saying website unavailable on amend/cancel page
BOAM
Derby, United Kingdom • 5 days agoCANT ACCESS MY BOOKING
E Morland
Great Malvern, United Kingdom • 1 week agoFor 4 days I’ve tried to amend a booking on line, tried to call as well but have given up after 35 minutes on each occasion
Torquay, United Kingdom • 1 week ago
Cannot make amendment on app
Jennie
London, United Kingdom • 1 week agoMy booking has been cancelled for no reason
Bolton, United Kingdom • 2 weeks ago
Despite numerous attempts I unable to finalise my reservation
Mitzi21
Manchester, United Kingdom • 2 weeks agoTrying to log in, getting network error message
Haverfordwest, United Kingdom • 2 weeks ago
Won't let me cancel booking
Chris
Barnsley, United Kingdom • 2 weeks agoWon't let me log in just keeps saying there is an error
clary
Gravesend, United Kingdom • 2 weeks agoTaken all the way through to payment being processed then times out, chucks out 'internal server error' message. Doesn't appear to take money or book room.
Dorking, United Kingdom • 3 weeks ago
Website not working
Dave
Whitchurch, United Kingdom • 3 weeks agoCan acess site but can't login. Have reset password and tried from dfferent browsers/ devices. Login screen just hangs.
Priya Vara
Hackney, United Kingdom • 3 weeks agoLagging, not showing booking, keeps throwing up error messages
Anita Walters
Swansea, United Kingdom • 4 weeks agounable to make a booking
Fick
Bristol, United Kingdom • 4 weeks agoUnable to amend booking
Michelle Potham
Plymouth, United Kingdom • 1 month agoWell app and website not working correctly. Tried to book went all the way thru put details in. Got an email with reservation number on it but nothing showing on my bookings so bot sure if its gone thru
Robert
London, United Kingdom • 1 month agoWebsite not letting you into booking section
Anthony dean
Accrington, United Kingdom • 1 month agoNot letting me book advance
Me
Dumfries, United Kingdom • 1 month agoHi
Ms Di S Gruntled
Portsmouth, United Kingdom • 1 month agoCancellations of bookings not working
Also unable to search for bookings
Chorley, United Kingdom • 1 month ago
Cant book a room keeps saying error
Lincoln, United Kingdom • 1 month ago
Website is down
Becky
Batley, United Kingdom • 1 month agoJust says loading. Been trying since ten am
Portsmouth, United Kingdom • 1 month ago
ITS DOWEN
Amy
Gloucester, United Kingdom • 1 month agoPremier inn site down. Not able to make any bookings online or over the phone at any premier inn
Rex
Burgess Hill, United Kingdom • 1 month agoTrying to make 2 reservations, takes ages to load and then boots me out saying there is a problem.
Puppy
London, United Kingdom • 1 month agoCan't get hotel room options to load.
Julie
Newtown, United Kingdom • 1 month agoWebsite won't load the booking page - have been trying all day!
peter.blackburn1@tiscali.co.uk
Leicester, United Kingdom • 1 month agoUnable to book Liverpool Airport hotel
Maidenhead, United Kingdom • 1 month ago
Unable to book a room in June.
Brigg, United Kingdom • 1 month ago
Trying to book a hotel but website is. It responding
Pippa
Swindon, United Kingdom • 1 month agoI can't book on the Premier Inn website
Bronda Parsons
Hereford, United Kingdom • 1 month agoI'm in Herefordshire & can't make a reservation online today ...have been trying all day
My postcode is
HR4 8JP
Janet
Southwark, United Kingdom • 1 month agoTrying to book website not responding
Anon
London, United Kingdom • 1 month agoUnable to book hotel
MRS GLYNIS J SMITH
Droitwich, United Kingdom • 1 month agoHave been trying to search Penrith to no avail. also along M6 corridor, other Premier Inns also not responding.
Sdfg
Hemel Hempstead, United Kingdom • 1 month agoCan't pay
John
Telford, United Kingdom • 1 month agoCannot get on wesite
Anthony
Harringay, United Kingdom • 1 month agoWebsite or app won’t load a hotel
Mike
London, United Kingdom • 1 month agoApp not wirking
Slough, United Kingdom • 1 month ago
The login freezes
Sim
Portsmouth, United Kingdom • 1 month agoHopeless, unable to book. Looking for other hotel options now
Croydon, United Kingdom • 1 month ago
Can’t login can’t book reservations
Kingston, Canada • 1 month ago
Cannot login to website (tried multiple browsers) or app (android)
Bob S
Tavistock, United Kingdom • 1 month agohave been trying to book a room in Belfast, all 4 hotels allow you to get to the confirm booking page and then tells you to try later as a problem has occurred been like it for last 24 hours.
adrian
Hemel Hempstead, United Kingdom • 1 month agologin greying out after trying to access account, reset password accepted, still not able to login.
Judith
Leicester, United Kingdom • 1 month agoI tried to make a booking, but couldn't complete it. I tried to book an alternative, but the website wouldn't load. I have no idea if my booking has gone through.
Watton, United Kingdom • 1 month ago
Cannot view booking
John
Narberth, United Kingdom • 1 month agoUnable to view site only patially open
Maidstone, United Kingdom • 1 month ago
unable to log in
Batley, United Kingdom • 1 month ago
Unable to log in
Middlesbrough, United Kingdom • 1 month ago
Can’t book!
Diane Foster
Nottingham, United Kingdom • 1 month agoI'm unable to login to my account. Keeps saying there is a problem
Tim
Egremont, United Kingdom • 1 month agoBooking very slow, then doesn’t show up in bookings when booked? Problem with website?
Paul Harris
Clyst St Mary, United Kingdom • 2 months agowill not login
Swadlincote, United Kingdom • 2 months ago
Can’t finalise premier inn booking
Lisa
Huddersfield, United Kingdom • 2 months agoThe website will not allow me to go into the detail of my booking. On the App it states if you need to amend your booking it needs to be done on website but same issue on there. Poor as no chat facility either
AleWhale
Milton Keynes, United Kingdom • 2 months agocan't checkout
Judy
Bristol, United Kingdom • 2 months agoKeeps returning a something went wrong while trying to book rooms
Piyush Patel
Wellingborough, United Kingdom • 2 months agoI'm not able login the account.
Error with try again message
H Rimmer
Warrington, United Kingdom • 2 months agoCannot search for any hotels
malc
Market Rasen, United Kingdom • 2 months agocannot make any bookings for premier inn Scunthorpe
Simon
Leicester, United Kingdom • 2 months agoThe login page just freezes after I put in my details. I cannot call anyone to see what is happening and why and I need to make a booking asap.
Anne Evans
Tipton, United Kingdom • 2 months agoI made an amendment to my booking last night. When I checked in my bookings info my new booking wasnt showing. I rang Seaton Premier Inn and the assistant told me it was showing on her screen, but it still isn't on mine, so I have no proof of booking. She gave me the relevant booking number so I tried with that but still no joy. The lady did say they have a new system, so presumably that's the issue. If I can't find details I will have to ring back and insist they send me a confirmation email. I can't chance arriving to find it vanished from their system as well.
malc
Market Rasen, United Kingdom • 2 months agoCannot make bookings
J Stokes
Kettering, United Kingdom • 2 months agoPayment not working and phone line just ringing
DAVID
Daventry, United Kingdom • 2 months agoPremier Inns, Hull, cannot access information for bookings - dates, prices etc
Kathryn Halliday
Islington, United Kingdom • 2 months agoUnable to log in to website to manage my booking . What is occurring? My email address is: hallidaykathryn@yahoo.co.uk
Diane Nicholls
Boston, United Kingdom • 2 months agoCannot log in to my account. Try changing my password which is accepted then when I try to log in again with new password I just keep getting an error message
RT
Bristol, United Kingdom • 2 months agoApp issue - won't take booking after putting in all details and paying for it. Says there was an issue but payment may have been taken
Ipswich, United Kingdom • 2 months ago
can not book hotel
mike
York, United Kingdom • 2 months agoCannot log in to my account. Process justs times out
Samantha
Bedford, United Kingdom • 2 months agoDon't load any booking pages
Philip Bridger
Canterbury, United Kingdom • 3 months ago1. I cannot login to my account
2. I have not received a confirmation of a booking made today.
ken bolton
Enfield, United Kingdom • 3 months agocannot log in, just hangs
Julie Gentry
Manchester, United Kingdom • 3 months agoHi... our company has an account with Premier Inn and have been booking hotels for months with no problem. All of a sudden around a week ago it would not recognise our email and password when trying to sign in. I tried to sign in saying that had forgotten password so that I could change it but we are not getting email from yourselves to change it. Can you please advise what to do to resolve this problem. I have had to book hotels with another company so Premier inn is losing business from us. Company name is SWGR Tel 0141 557 6133 if someone can please help ...Many thanks
SG
Manchester, United Kingdom • 3 months agoUnable to make reservation at Newton Aycliffe
Mrs E Hill
London, United Kingdom • 3 months agoUnable 2 book room haywards heath 4th Feb 1 night
Shiremoor, United Kingdom • 3 months ago
Won’t go through
Falmouth, United Kingdom • 3 months ago
Can’t log in or make a booking
Colwyn Bay, United Kingdom • 3 months ago
Can't log on
DAVID POTTER
Ascot, United Kingdom • 3 months agocant book a room in colwyn bay saying maintenance problem
bob
Rhymney, United Kingdom • 3 months agopage wont load
Birmingham, United Kingdom • 3 months ago
Unable to access booked reservations - not loading
London, United Kingdom • 3 months ago
Booking site down
Milton Keynes, United Kingdom • 3 months ago
Can't log in to Premier Inn Business Booker
Ken
Blairgowrie, United Kingdom • 3 months agoEnter login details, click Log In, Log In button greys out, nothing
Mike bennett
Attleborough, United Kingdom • 3 months agoLogin not working.
Ian Colley
Larkhill, United Kingdom • 3 months agoPremier Inn Liverpool 1 - I can't make a reservation because the site keeps telling me that I've "timed out" ie.taken too long to complete the details. In fact I did it several times in 30 seconds! Impossible to book a room.
Abingdon, United Kingdom • 3 months ago
not working
Michelle BARRITT
Wellingborough, United Kingdom • 3 months agounable to log in even after changing the password
Raymond Moss
Wokingham, United Kingdom • 3 months agoUnable to book the Premier inn Gatwick North,
Keeps telling me my credit and debit cards are not vallid..
Keith
Dorking, United Kingdom • 3 months agoCan't book a room on several different dates.
OG
Fornebu, Norway • 3 months agoLogin don't work. Password resetting don't work.
Aislynn
Bradford, United Kingdom • 3 months agoCan’t login doesn’t recognise any details
John
Cranwell, United Kingdom • 3 months agoReservations not working. Account login not working.
Jo Tweed
Coventry, United Kingdom • 3 months agoCan’t log in to business or personal account.
Karl
Carlisle, United Kingdom • 3 months agoCan’t login
Marilyn Shyne
Penrith, United Kingdom • 3 months agoI have been trying to make a flex standard booking for county hall for 4 nights July 1-5 2024.
I completed the online form easily but after putting in card details, the site came up with message WHOOPS something not right!! There is absolutely no problem with my credit card
, so what an I doing wrong??? Becoming frustrated now. Early reply please
Ann Tasker
Norwich, United Kingdom • 3 months agoUnable to login
Raymond Alexander
Consett, United Kingdom • 3 months agono reply given are ref. after booking but still after 1 hr no email or able to phone hotel
Leah Marshall
London, United Kingdom • 3 months agoWhen trying to get to the payment screen it is showing "Something went wrong. Please check your payment details and try again."
Rich F
Chesterfield, United Kingdom • 3 months agoWon't let me log in. Password reset and everything else. Just greys out when select log in and does nothing.
Paula dakin
Nottingham, United Kingdom • 3 months agoNot able to access website or book a room at folkestone
Michelle
Kirkcaldy, United Kingdom • 3 months agoWon't load search request, server error 500
April
Brighouse, United Kingdom • 3 months agodown - server error 500
Claire
Oxford, United Kingdom • 3 months agoI got through to payment it took it said booked then got failed payment and now can’t access site
Gateshead, United Kingdom • 3 months ago
The central hotel manchester website isn't working, you can't see rates or book room.
Sidcup, United Kingdom • 3 months ago
Can't book
Alanna
Birmingham, United Kingdom • 3 months agoKeeps serving server error and won’t search hotels
Roger Diment
Havant, United Kingdom • 3 months agoCannot create an account or login on another account
Leeds, United Kingdom • 3 months ago
Can't book a room.
Sharmane
Tipton, United Kingdom • 3 months agoWebsite is struggling to load
Andrew
Douglas, Isle of Man • 3 months agoWon't display search results, comes up with Error 500
Darlington, United Kingdom • 3 months ago
Won't process log in
A. Dean
Preston, United Kingdom • 3 months agoPut in my search then it takes me back to the home page every time!
Sutton Coldfield, United Kingdom • 3 months ago
Cannot find booking, details or login detail - says internal error 500
disgruntled
Merthyr Tydfil, United Kingdom • 3 months agoMaking a reservation, got sent a code for my credit card, entered code, and got taken back to reservation page. No reservation number.
Tried calling premier inn customer services - you'll get through, so that they can feed you adverts for the premier inn you cant book. Talk about provoking !
Phil
Hackney, United Kingdom • 4 months agoI cannot complete my booking due to an error message on your app saying there is a problem - please sort this out
Crawley, United Kingdom • 4 months ago
Cant book
Sedgeberrow, United Kingdom • 4 months ago
Can’t book anything, apparently all UK hotels are booked for a two night stay next year (definitely within the next 12 months!)
Maybe due to the leap year?
Alec Vincent
Swindon, United Kingdom • 4 months agoPage unavailable for all websites
Anita Hassall
Trowbridge, United Kingdom • 4 months agoWhen I log in error message
Jocky
Croydon, United Kingdom • 4 months agoSystem crashes at payment screen.... error messages shows...
Lesley
Plymouth, United Kingdom • 4 months agono email confirmation. Rang customer service told to ring hotel. Hotel said no booking showing and to rebook via internet. Website kept saying there's an error. App says there's an error. I give up
Swansea, United Kingdom • 4 months ago
I've requested a password change three or four times but nothing is coming through my email account.
Peter H
Pöcking, Germany • 4 months agoTrying to book…stuck in Loading SRP. ??
Location Germany.
Woking, United Kingdom • 4 months ago
What a pain, something so simple becomes a task.
You can't pay over the phone with the staff so you have to do it online.
Get a grip and sort the backend out!!
Liverpool, United Kingdom • 4 months ago
Payment area just a spins and says please wait? Then nothing
Lee
Doncaster, United Kingdom • 4 months agoCannot make a booking, keeps going to Maintenance page
M Jones
Easton-in-Gordano, United Kingdom • 4 months agoStates under maintenance.
KM
Southwark, United Kingdom • 4 months agoUnable to get into free WiFi. Sunday morning 3rd and this morning 4th December.
Emily
Ludwigshafen am Rhein, Germany • 4 months agoLoading SRP...
No search results
Melbourne, Australia • 4 months ago
Loading SRP...
London, United Kingdom • 5 months ago
booking page wont load (two days)
Stefan
Haren, Germany • 5 months ago"Loading SRP" on booking page
Lindsay
Perth, Australia • 5 months agoBooking page want progress past "loading srp"
Chris Hodgson
Redcar, United Kingdom • 5 months agoSays there is an issue and to try again. Have reset password but to no avail
Audrey Harris
Norwich, United Kingdom • 5 months agoThe site won’t let me login - been trying all day.
James Phillips
Luton, United Kingdom • 5 months agoThe App foes not recognise an existing booking ( AJKR431212), plus I am unable to set up an account?
Belfast, United Kingdom • 5 months ago
Can't complete booking
Connor
Paisley, United Kingdom • 5 months agoCan't login into the app and requested for a new password change multiple times and didn't receive any email so I can change it.
Tiverton, United Kingdom • 5 months ago
Can't make a booking g
Tim
Bournemouth, United Kingdom • 5 months agoCan’t login. Changed password about 10 times thinking that would clear the problem but it doesn’t
Jocular Jock
Newark on Trent, United Kingdom • 5 months agoTried 3 cards. OTP received and entered. Scrren seems to freeze
Paul F
Helston, United Kingdom • 5 months agoUnable to book hub room. Attempted twice in 2 days both times got error message and credit card later refunded.
East Ham, United Kingdom • 5 months ago
Unable 2 reserve chiswick premier inn 4 Fri 24th
Elizabeth Northall
Carnforth, United Kingdom • 5 months agoWon't allow you to book online
Clive
Basingstoke, United Kingdom • 5 months agoAttempted to book on app 4 times today 10/11/23
Failed
Edinburgh, United Kingdom • 5 months ago
website crashed, wont open
Southampton, United Kingdom • 5 months ago
Website crashed and won't reopen
Chinaman
Wandsworth, United Kingdom • 5 months agoWebsite not opening
N Brown
Preston, United Kingdom • 5 months agoWhen all details are entered and I submit the info, I am met with SRP loading and nothing else. What is happening. Maybe I should just go to another hotel chain.
Marguerite
Craigavon, United Kingdom • 5 months agoUnable to manage booking
Kevin O'Callaghan
Blackburn, United Kingdom • 5 months agoI cannot log in to my account to. ake amendments
Ronald Dawson
London, United Kingdom • 6 months agoUnable to log in to my account.
Margaret Hall
Washington, United States • 6 months agowebsit check-in/out reservation calendar not working properly. Wrong dates keep coming up.
Clare Smith
London, United Kingdom • 6 months agoI have forgotten my password and requested many reset emails, but none arrive. Please help. (I cannot get through by phone. Line always busy and no indication how long I may have to hang on, waiting.)
Victor Robinson
Helston, United Kingdom • 6 months agoi tried to make a reservation at Skegness, for 31 October but your system said repeatedly that their was a problem with my payment and try again etc,
I tried and failed, I have made alternative
arrangements. but now you have said you will charge me for a booking which was NOT successful. Please confirm no payment will be taken.
Tara cleary
Cambridge, United Kingdom • 6 months agoCan not complete room booking and payment. E mail taracleary85@hotmail.com
K smith
Birmingham, United Kingdom • 6 months agoProblem when trying tobpay
Graham Elliott
Pontvallain, France • 6 months agoContinually says problem with accepting payments for booking a hotel/room.
C forbes
Liverpool, United Kingdom • 6 months agoThis is 3rd day of problems
Sheffield, United Kingdom • 6 months ago
cnt book
Sarah White
Manchester, United Kingdom • 6 months agoWont accept payment, states general error occurred.
St Austell, United Kingdom • 6 months ago
Error message when trying to look up rooms
Andy Fielder
Brigg, United Kingdom • 6 months agoJust get theres been an error when trying to check availability been like it all day
Barry Davenport
Colwyn Bay, United Kingdom • 6 months agoCould not search hotels today at 18.38 ,problem comes up and try again later
Colin
Somerton, United Kingdom • 6 months agoUnable to get past initial info for booking room. Same problem over 36 hours and have tried using two different computers.
Reception.Bristol
Bristol, United Kingdom • 6 months agoUnable to book or cancel rooms
Croydon, United Kingdom • 6 months ago
Says please try again later
William Barnes
Bristol, United Kingdom • 6 months agoHave tried to book online since sunday and cannot get into your website - very annoying.
London, United Kingdom • 6 months ago
Can't get onto website
David
Croydon, United Kingdom • 6 months agoNo reservation form on homepage
Cardiff, United Kingdom • 6 months ago
unable to make booking
RH
Doncaster, United Kingdom • 6 months agoInternal server error
Amanda Felgate
Barnstaple, United Kingdom • 6 months agoTried to log in several times yesterday, and even changed my password but still unable to log in. Tried again today, but still not working.
Birmingham, United Kingdom • 6 months ago
Unable to book a room either by website or app
KeithA
Pontypool, United Kingdom • 6 months agoTrying to make payment for a Premier Inn online booking using Barclaycard, but keep getting an error message after requesting a six digit code from Barclaycard.
Mrs june brown
Barnsley, United Kingdom • 6 months agoI don't know if my booking has been made.Tiny message saying
Booking made but cannot take payment.Rang the hotel direct
and was told they do not have my booking on their system.I am 83 years old. Help
Hugh Fawcett
Sellack, United Kingdom • 6 months agoI can.t login on either the android web app or on my windows laptop. I've tried with and without VPN. The app returns an error "There was an error, please try again". On the laptop there is no error message but nothing happens.
Barry Wilkinson
Bath, United Kingdom • 6 months agoCannot take my booking
Rick B
Winsford, United Kingdom • 6 months agoWifi not working at Premier Inn (Isle of Man)
Geeze
Islington, United Kingdom • 6 months ago500/Internal server error. Very slow response
Jonny
Plaistow, United Kingdom • 6 months agoDoesn't allow log in
N
Scunthorpe, United Kingdom • 6 months agoWon’t accept any details on app or web
Slough, United Kingdom • 6 months ago
logging into business booker
Fred
Stoke-on-Trent, United Kingdom • 6 months agocant get passed log in page, details just remain on screen nothing happens
North Finchley, United Kingdom • 6 months ago
Business account user. Login not working, tried re-setting password - still not working even with temporary password. We spend a fortune with Premier Inn but this is getting frustrating so will have to start looking elsewhere.
Ruth
Bethnal Green, United Kingdom • 6 months agoWebsite unable to confirm reservation. Supposed to receive email within 30 mins. Nothing received in over 2 hours
Mark Duffield
Martlesham, United Kingdom • 6 months agoTried to book Premier Inn, Tiverton two days running and site could not confirm reservation, told to try again later. Tried numerous times using different search engines, same result
Henry
London, United Kingdom • 6 months agoWebsite wont Let me book.
Henry
Denton, United Kingdom • 6 months agoWebsite not working.
Glasgow, United Kingdom • 6 months ago
Can select room etc but can’t get to payment part
Liz Martin
Camden, United Kingdom • 6 months agocan[t book check out beyond 6th December
Andrew Hollett
Sydney, Australia • 7 months agoI keep getting "Time Out" when i try to make a reservation
Lisa Purdie
Livingston, United Kingdom • 7 months agoWebsite only lets me get so far - trying to book London docklands but won’t let me pay and book?!!!
Rachael
Penrith, United Kingdom • 7 months agoIt keeps coming up at SRPloading
Can't book anything
Elaine MacIver
Hull, United Kingdom • 7 months agoTrying to book Manchester Premier inn today, it kept saying payment card problems, but had not got to that stage of the booking yet
Sally
Stafford, United Kingdom • 7 months agoUnable to pay for booking! Says….Unable to contact their payment provider ? 3C!
Toonami
Weston-super-Mare, United Kingdom • 7 months agounable to pay for a booking.
Bradley
Teddington, United Kingdom • 7 months agoApp and website will not let me book a room, keeps crashing when going to payment screen.
Lola
Manchester, United Kingdom • 7 months agoPayment error for 3 hours plus
Kaz
Darlington, United Kingdom • 7 months agoSite wont allow payment
Madeleine Inkin
London, United Kingdom • 7 months agoWhy wont you take my credit card - I’ve booked and everything has gone through then you say there is a problem
Jen
Blackpool, United Kingdom • 7 months agoI’m trying to book a room and it isn’t letting me go to the card details page, keeps saying “error processing payment” when I haven’t done anything to pay
Walsall, United Kingdom • 7 months ago
Can’t pay on last section
sandy turner
London, United Kingdom • 7 months agoWont take any forms of payment
Shona Norfolk
Chertsey, United Kingdom • 7 months agoWebsite is not allowing me to book
Doncaster, United Kingdom • 7 months ago
Unable to check out on new booking
lyndabeasy@gmail.com
Swindon, United Kingdom • 7 months agocant make payment
Richard John Hall
Uppingham, United Kingdom • 7 months agocant book a room
Henry
London, United Kingdom • 7 months agoWont Let me make a reservation.
S
Royal Leamington Spa, United Kingdom • 7 months agoI can’t book using my laptop (won’t load the page to add card details) and I can’t load it at all from phone
Janet
London, United Kingdom • 7 months agoCan’t book because online payment system not working
Ian
Plymouth, United Kingdom • 7 months agoPayment page will not load
Michelle evans
Cardiff, United Kingdom • 7 months agoCannot check out online - have tried to book a room for the 5th time
Steve
Doncaster, United Kingdom • 7 months agoUnable to check out when booking
Leyland, United Kingdom • 7 months ago
Trying for London and Preston unable to book either
R
Ashford, United Kingdom • 7 months agoCan't pay for reservation
Dave
Nice, France • 7 months agoNot possible to pay for booking. Page freezes when you try to confirm payment
Manchester, United Kingdom • 7 months ago
Won’t take my payment for reservation
Carole
Maidstone, United Kingdom • 7 months agoUnable to make payment
Louise macleod
Peterhead, United Kingdom • 7 months agoUnable to login to account for over a week!
Susan green
London, United Kingdom of Great Britain and Northern Ireland • 7 months agoTried to book 4 times today. Couldn’t process payment.
Also tried to phone 4times
Shaun Hodson
London, United Kingdom of Great Britain and Northern Ireland • 7 months agoCan’t search for any property or place, in the App and on the Website it keeps say Loading SRP.
I’ve reloaded app and still same
Mainsriddle, United Kingdom of Great Britain and Northern Ireland • 7 months ago
Stuck on bookings
Denise Fitzpatrick
Blue Anchor, United Kingdom of Great Britain and Northern Ireland • 7 months agounable to book either Tewkesbury or Trentham, been trying all morning
G turner
Birmingham, United Kingdom of Great Britain and Northern Ireland • 7 months agoMobile app and. Website down
Jim
Sheffield, United Kingdom of Great Britain and Northern Ireland • 7 months agocannot load hotel locations
Gill
Geel, Belgium • 7 months agoSystem is down
John T
Telford, United Kingdom of Great Britain and Northern Ireland • 7 months agoUnable to find location and find hotels
Nat Cunningham
Saint Columb Minor, United Kingdom of Great Britain and Northern Ireland • 7 months agocant book
M Jones
Lincoln, United Kingdom of Great Britain and Northern Ireland • 7 months agoWill not load search locations
Newton Aycliffe, United Kingdom of Great Britain and Northern Ireland • 7 months ago
search for a site not working
Rob Powell-Jones
London, United Kingdom of Great Britain and Northern Ireland • 7 months agoCan't access any hotel locations
Mike Howels
Poole, United Kingdom of Great Britain and Northern Ireland • 7 months agoNear to completion of booking and ready to pay, but window fails to open to enter card details. Sept 2023
Swindon, United Kingdom of Great Britain and Northern Ireland • 7 months ago
cannot enter payment details. does not forward on.
m woods
London, United Kingdom of Great Britain and Northern Ireland • 7 months agounable to log into account
Steff
Leicester, United Kingdom of Great Britain and Northern Ireland • 7 months agoBeen down for a week
Yvonnewoods3@aol.com
Seacroft, United Kingdom of Great Britain and Northern Ireland • 7 months agoI've been trying to make two bookings for three days, won't accept payment!!!
Tried several cards, just won't go through, rang Liverpool Lime Street Friday David said the system was down, it still is, please help this booking and s urgent now, we always use Premier!
L Cox
London, United Kingdom of Great Britain and Northern Ireland • 7 months agoUnable to login to website and no confirmation emails being receeved
Eastleigh, United Kingdom of Great Britain and Northern Ireland • 7 months ago
Down
Newbridge, United Kingdom of Great Britain and Northern Ireland • 7 months ago
Unable to process payment
Legbourne, United Kingdom of Great Britain and Northern Ireland • 7 months ago
Unabl to contact anyone?.??
Brian Chapman
London, United Kingdom of Great Britain and Northern Ireland • 7 months agounable to view history
York, United Kingdom of Great Britain and Northern Ireland • 7 months ago
Can not login keeps saying wrong password
Jackie Renn
Chelmsford, United Kingdom of Great Britain and Northern Ireland • 7 months agoI have tried on Sunday and today and cannot make a booking using the Premier Inn Website. I have tried various locations but it seems to be a site wide problem
Me
Manchester, United Kingdom of Great Britain and Northern Ireland • 7 months agoApp booking error
Katy Perry
Amsterdam, Netherlands • 7 months agoUnable to login, manage bookings or reset password
Boris the Tory
Leeds, United Kingdom of Great Britain and Northern Ireland • 7 months agoTried to book Thursday night for Norwich Nelson centre and again today Sunday. Tells me it can't process payment. No reason provided. Called hotel and was told I can't book via 'phone. And reservations is now closed. What a heap of crap Premier Inn is. Glad there is competition out there. You can forget my custom in the future. Good luck with surviving the economic crisis.
Nick
Santa Oliva, Spain • 7 months agoCard payment details not there to fill in, just comes up card failed.
Christine Cooper
Birmingham, United Kingdom of Great Britain and Northern Ireland • 7 months agoPremier inn booking system not available
Mark
Blyton, United Kingdom of Great Britain and Northern Ireland • 7 months agoBlank page obscures website during booking process
North Yorkshire, United Kingdom of Great Britain and Northern Ireland • 7 months ago
pop up not loading
Matt
Sheffield, United Kingdom of Great Britain and Northern Ireland • 7 months agoNot taking payments, password reset not working
Cadders
Carluke, United Kingdom of Great Britain and Northern Ireland • 7 months agoBooking system down
Chelmsford, United Kingdom of Great Britain and Northern Ireland • 7 months ago
Web reservations down
Rosalie
Plymouth, United Kingdom of Great Britain and Northern Ireland • 7 months agoWebsite isn't working. Trying to look at hotel prices and it won't move forward and keeps throwing me out
Leonie Kersey
Colchester, United Kingdom of Great Britain and Northern Ireland • 7 months agoI can not log into any of my accounts, it says incorrect password, even though I know it’s correct. Tried to do a reset password and just get an error to say can’t to this action.
tk
Bynea, United Kingdom of Great Britain and Northern Ireland • 7 months agopaying for rooms with diff cards saying error
Bartley, United Kingdom of Great Britain and Northern Ireland • 7 months ago
website wont take bookings says temp unavailable, its ether overloaded or under maint please try later
Alan Dawes
Cummersdale, United Kingdom of Great Britain and Northern Ireland • 7 months agoMorning - Unable to either login or obtain a Password reset option
Leeds, United Kingdom of Great Britain and Northern Ireland • 7 months ago
Trying to book a room and it wont let me
Birmingham, United Kingdom of Great Britain and Northern Ireland • 7 months ago
Cannot complete booking try again later
terri
York, United Kingdom of Great Britain and Northern Ireland • 7 months agonot letting you log in
Birmingham, United Kingdom of Great Britain and Northern Ireland • 7 months ago
Not accepting a booking
Xavier
Nottingham, United Kingdom of Great Britain and Northern Ireland • 8 months agoNot taking bookings
Sheffield, United Kingdom of Great Britain and Northern Ireland • 8 months ago
Cant login into the premier inn website, Enter button will not work.
arthur
Bartley, United Kingdom of Great Britain and Northern Ireland • 8 months agoCan't update a booking online and can't get through to booking hotline
diane gibbons
London, United Kingdom of Great Britain and Northern Ireland • 8 months agoi am having trouble booking online, keeps saying we can not accept your booking right now
Catherine
Birmingham, United Kingdom of Great Britain and Northern Ireland • 8 months agoTrying to amend booking
Lesley Hughes-Jones
Meliden, United Kingdom of Great Britain and Northern Ireland • 8 months agoTrying to book for New Year’s Eve but every single Premier inn is sold out. Is this correct?
Janrt page
Pensilva, United Kingdom of Great Britain and Northern Ireland • 8 months agoVery frustrating
Sam
Great Yarmouth, United Kingdom of Great Britain and Northern Ireland • 8 months agobooking search not working
Swindon, United Kingdom of Great Britain and Northern Ireland • 8 months ago
Can't complete booking
Mac Sever
Edinburgh, United Kingdom of Great Britain and Northern Ireland • 8 months agoCan't login
Nickie Williams
Milton Keynes, United Kingdom of Great Britain and Northern Ireland • 8 months agoCan't log in
_B
London, United Kingdom of Great Britain and Northern Ireland • 8 months agoUnable to login despite it authenticating , & turning off adblock & tracker blockers, and other filtering.
Alan Dart
Saint Helier, Jersey • 8 months agoUnable to log in
Toni riley
London, United Kingdom of Great Britain and Northern Ireland • 8 months agounable to log in , page not loading
Kevin
Sunbury-on-Thames, United Kingdom of Great Britain and Northern Ireland • 8 months agoUnable to log in to app or website
Tracy Scott
Kirklington, United Kingdom of Great Britain and Northern Ireland • 8 months agoCant log in to account
Nicholas Moir
Forres, United Kingdom of Great Britain and Northern Ireland • 8 months agoUnable to log into my account despite changing password in an attempt to log in ...
Mr Peter H Price
Swansea, United Kingdom of Great Britain and Northern Ireland • 8 months agotried to login to account but wont. Cannot view bookings and therefore don't want to try and book for another visit untill its sorted
Iain Sutherland
Boddam, United Kingdom of Great Britain and Northern Ireland • 8 months agoInverness Scotland Can not log in to change booking
yvonne gettings
Rugby, United Kingdom of Great Britain and Northern Ireland • 8 months agocant log in changed password still not accepting it.
Gavin Griffiths
Nottingham, United Kingdom of Great Britain and Northern Ireland • 8 months agotrying to log in both on app and website, have even changed password five times now and still can't login.
Ben lyons
Great Marton, United Kingdom of Great Britain and Northern Ireland • 8 months agoUnable to log in
frixzz
London, United Kingdom of Great Britain and Northern Ireland • 8 months agocan reset password but login box frozen
Carluke, United Kingdom of Great Britain and Northern Ireland • 8 months ago
Can’t log into app
Jean
Glasgow, United Kingdom of Great Britain and Northern Ireland • 8 months agoCannot log in to make important bookings
DD
Reading, United Kingdom of Great Britain and Northern Ireland • 8 months agocan't access account throough any platform
Anomious
Leeds, United Kingdom of Great Britain and Northern Ireland • 8 months agoUnable to get a booking confirmation
karen sheridan
Framlingham, United Kingdom of Great Britain and Northern Ireland • 8 months agohi there i am unable to log in to my account
Dawn Boulter
Sunbury-on-Thames, United Kingdom of Great Britain and Northern Ireland • 8 months agoFrustrating, tried to make payment 3 times and tried to contact via telephone and the line just cuts you off due to high volume of calls.
Charles
Derby, United Kingdom of Great Britain and Northern Ireland • 8 months agoSearch works, booking dates wirk but can't login to my account to boom a room.
Badja
Derby, United Kingdom of Great Britain and Northern Ireland • 8 months agoTried multiple browsers & the app and can't log in or book in. Tried for weeks
Alicia Doyle
Manchester, United Kingdom of Great Britain and Northern Ireland • 8 months agocant log in
cant find my reservation for airport hotel tomorrow night
can see I accessed the payment screen from my computer history
Audra Andrews
Reading, United Kingdom of Great Britain and Northern Ireland • 9 months agounable to login and re set password
Sue Hill
Sheffield, United Kingdom of Great Britain and Northern Ireland • 9 months agowill not take payment and says try later
Ben Lang
Truro, United Kingdom of Great Britain and Northern Ireland • 9 months agoHave tried many times to book a room today 22 July 2023. Always comes back with "there's a problem, try later"
Capel Saint Mary, United Kingdom of Great Britain and Northern Ireland • 9 months ago
Logon popup appears, gets filled in with username/password. Hit submit and...nothing happens. pop-up stays put.
Blurton Billy
Manchester, United Kingdom of Great Britain and Northern Ireland • 9 months agoCannot check out
Carol Marr
London, United Kingdom of Great Britain and Northern Ireland • 9 months agoCan not get past the first page of selecting room type. Once "Book Now" is selected, screen "hangs" on meal choice screen and will not go any further
Keith
Sheffield, United Kingdom of Great Britain and Northern Ireland • 9 months agoI go to "book now" and just get a blank screen. Tried on multiple devices and various data sources
Cherrie Haddlesey
Slough, United Kingdom of Great Britain and Northern Ireland • 9 months agocannot get the thing to load. Lots of rooms to book, will go somewhere else
Stephen Darby
Birmingham, United Kingdom of Great Britain and Northern Ireland • 9 months ago4 attempts to book on line with no success, called reservations, unable to answer as they have technical issues. Clled hotel we wnat to stay at, they cant help.
Ken minter
Milton Keynes, United Kingdom of Great Britain and Northern Ireland • 9 months agoNot working yesterday or today and phone not being answered they need to put a message on the phone as saying book on the website!
Sophie
London, United Kingdom of Great Britain and Northern Ireland • 10 months agoBad Request 400 Notification
Danny Brennan
Birmingham, United Kingdom of Great Britain and Northern Ireland • 10 months agoMy current bookings and booking history are not showing on my acount