Is British Gas down - July, 2026?
British Gas is one of the largest energy suppliers in the United Kingdom, providing gas and electricity to millions of customers. The company was established in 1812 and has a long history of supplying energy to homes and businesses across the country. British Gas is committed to providing customers with competitive prices and superior customer service.
URL Checked:
https://www.britishgas.co.uk/
Last Down:
not recently
Response Time:
2.58 ms.
British Gas outages reported by users in the last 24 hours
No British Gas problems reported in the last 24 hours
This chart shows the number of British Gas outages/problems reported by users in the past 24 hours. All data in the chart is in the Europe/London time zone.
Recent British Gas User Reports
Check out the latest user reports on British Gas, detailing the types of issues experienced and their locations. This helps you determine if others in your area are encountering similar problems.
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Jun 11, 2026 - 09:55A visitor from City of Westminster, United Kingdom has reported a problem with App
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Jun 03, 2026 - 16:57
A visitor from Hounslow, United Kingdom has reported a problem with App
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May 22, 2026 - 14:38
A visitor from Leeds, United Kingdom has reported a problem with Power
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May 17, 2026 - 14:46
A visitor from Manchester, United Kingdom has reported a problem with Power
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Apr 29, 2026 - 01:45
A visitor from Lewisham, United Kingdom has reported a problem with Power
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Apr 29, 2026 - 01:42
A visitor from Lewisham, United Kingdom has reported a problem with App
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Apr 11, 2026 - 12:02
A visitor from Brent, United Kingdom has reported a problem with App
Join British Gas Discussion
Suggestions? Issues? Outages?Please share your British Gas experience with other users around the globe.
Most common British Gas problems reported by users
Power
Pay Bills
Meter reading
App
British Gas Outage Locations
Location
Reports
Last Reported
City of Westminster, England, GB
207
29 days ago
Edinburgh, Scotland, GB
13
4 months ago
Newport, Wales, GB
10
7 months ago
Lisbon, Lisbon, PT
1
2 years ago
Mandaluyong City, National Capital Region, PH
1
2 years ago
Are you experiencing issues with British Gas right now?
Is britishgas.co.uk not working for you? If you are having issues with British Gas, please use one of the options below to report a problem with the service
britishgas.co.uk website response status history
Date and Time
Response Time
Status Code
Jul 10, 2026 - 22:28
2.58 ms.
200
Jul 10, 2026 - 12:14
2.45 ms.
200
Jul 10, 2026 - 00:00
2.54 ms.
200
Jul 09, 2026 - 17:25
2.64 ms.
200
Jul 09, 2026 - 09:45
2.68 ms.
200
Jul 09, 2026 - 02:28
2.49 ms.
200
Jul 08, 2026 - 13:33
2.58 ms.
200
This table shows the britishgas.co.uk outage requests and response browser checks executed automatically by the sitedown.co.uk service. All data in the table is in the Europe/London time zone. If British Gas is down or slow for you. You can try using a VPN service(to try from a different location) and also check the Tips below
Tips if britishgas.co.uk is not working
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Verify the URL - One of the most frequent causes of not being able to visit a web page is entering an incorrect URL. If you're URL is wrong, the website may redirect to another website or display an error page.
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Use a Different Device - Try using a different computer or device to access the website or app. We also advise you to attempt rebooting your device.
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Delete Browser Cache - It's possible that cached files are preventing your browser from downloading new web pages. Refreshing the page will clear it. To do that, click Ctrl + F5 on a Windows PC or Cmd + Shift, then press R on a Mac.
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Clear Browser Cookies - Clearing browser cookies fixes certain issues, such as loading or formatting issues on sites. You can do this by clicking your browser settings, then privacy, then clearing browsing data.
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Use Incognito Mode - You can also try viewing the website in private mode or incognito mode first. By using this, cookies and all temporary cache will be automatically disabled.
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Restart Your Router - Try restarting your network connection if other websites or apps are having problems or are running slowly.
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Firewall and Antivirus - Your ISP provider may have blocked the website or app you are attempting to access. If that's the case, you can try using a VPN service to visit the website or app to see if it will work.
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Check your Firewall & Antivirus - These can occasionally block access to certain websites or services. To troubleshoot this issue, you may consider temporarily disabling them to see if it resolves the problem.
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Clear DNS Cache - To speed things up, all OS systems save name resolution information into the DNS cache. In your case, the information recorded could be outdated or incorrect. We advise you to search on How-To guides on the web to clear your DNS Cache.
Lewisham, United Kingdom • 2 months ago
I can't use the app or website to top up my energy
Claire Buckley
Liverpool, United Kingdom • 3 months agoAlways an service issue
Manchester, United Kingdom • 3 months ago
Unable to access British Gas site. Login just doesn’t allow access
Fiona
Derby, United Kingdom • 3 months agoThe website keeps telling me that I do not have permission to access the site. This is happening on chrome and edge, both via mobile data and wifi, and phone and laptop.
Jane
Derby, United Kingdom • 3 months agoUnable to load the website in either Google or Edge (16:27 31/3/26)
Scott
London, United Kingdom • 3 months agoAfter typing that my login details it says continue and then nothing whatsoever beyond the continue button nothing works.
margaret brewer
Barnet, United Kingdom • 3 months agono log in
Tony littlebury
London, United Kingdom • 3 months agono response
Pecky
Croydon, United Kingdom • 4 months agoI have been trying since last week to access my account! Just says technical difficulties…..
John
Barnet, United Kingdom • 4 months agoStill not able to enter my meter reading. How long are British Gas allowed to have 'technical problems' before someone takes action.
CJ
Workington, United Kingdom • 4 months agoi cannot login , your site constantly asking me to log in over and over and over!!!GET A GRP BG.
John
Ealing, United Kingdom • 4 months agoTried to submit a meter reading over the last two days but that page is still encountering 'technical problems'.
Bill Fox
Edinburgh, United Kingdom • 4 months agoBeen requested to give meter readings but the site is not giving me access to do so.
chrisebeckett@gmail.com
London, United Kingdom • 4 months agoCannot access British Gas website on any browser
Tina
Ryde, United Kingdom • 6 months agoMy gas oven is just about working but my gas rings are not, it was very low yesterday, I did email and had a chat with B/Gas but got no where
Teeny weeny
Ryde, United Kingdom • 6 months agoI have got problems with gas pressure
it is very low
Teeny weeny
Ryde, United Kingdom • 6 months agoI have got problems with gas pressure
it is very low
Teeny weeny
Ryde, United Kingdom • 6 months agoI have got problems with gas pressure
it is very low
C M White
Llantwit Major, United Kingdom • 9 months agoI have all ways used my phone to pay money on to my smart meter but for the last two days I have not been able to do so for some reason and all so my monitor I have got shows how much money I have On the gas not On the electric and all so I have not got any smart cards for gas or electric can someone help me pleas
Lyn
Camberley, United Kingdom • 9 months agoI cannot access either of my accounts, send a meter reading, book an engineer
Coventry, United Kingdom • 9 months ago
error 403
John
Southwark, United Kingdom • 9 months agoThey force you to top up via their phone app only to be frequently met with this message...............Your top up was unsuccessful - Your top up of £* wasn't competed. Please try again or get in touch if you're unable to complete the top up........It's almost as though it's by design and they're trying to force people to stop using smart meters.
Chris
London, United Kingdom • 11 months agoCan't login to my account on British Gas website. it's just not advancing after inputting email, password and submitting. tried resetting password and it was doing the same.
Elaine
Bournemouth, United Kingdom • 1 years agoCant see how to pay on line which I add to monthly so no large unexpected bills.
Cant see my previous meter readings. { which is concerning as I am unable to check my previous bill }
Cant submit my latest meter reading.
VERY WORRYING as all my previous payments, meter readings are not showing.
Elaine
Bournemouth, United Kingdom • 1 years agoCant see how to pay on line which I add to monthly so no large unexpected bills.
Cant see my previous meter readings. { which is concerning as I am unable to check my previous bill }
Cant submit my latest meter reading.
VERY WORRYING as all my previous payments, meter readings are not showing.
E. Sharewest
Bournemouth, United Kingdom • 1 years agoI can not see my full account details. Doesn't show payment options / previous bills or allow meter readings to be submitted.
Its been down all week. Does allow log in but your site is missing lots of info.
William
Liverpool, United Kingdom • 1 years agoTopping up cant seem to top up on line or at shop
Leeds, United Kingdom • 1 years ago
Top up not going through. No top up code generated. Email from BG saying payment received along with payment reference number. Customer service are saying the reason top ups not going through is that accounts have been changed and are migrating to new system. Don't know why they can't manually push this through given money there are funds and a payment reference code has been generated by their system.
Maureen
Birmingham, United Kingdom • 1 years agoCan't log in to my account to submit metre readings, also I haven't received usual e mail from BG to request metre .
readings. Just a massage saying "Sorry we are having technical problems"
I have just read people comments in 2022 son Martin Lewis site saying the same thing happening!
What's happening
Will this ever be resolved????
H Curtis
Bradford, United Kingdom • 1 years agoNo top up available on the app left with no gas
Hayes, United Kingdom • 1 years ago
Can't log in to request repair appointment.
John S.
Hayes, United Kingdom • 1 years agoCannot log into account to book engineer service. "Sorry we are having technical problems" error message.
Ian
Birmingham, United Kingdom • 1 years agoCannot log in to account
Dagenham, United Kingdom • 1 years ago
cant top up pre payment meter
mark gausden
Wandsworth, United Kingdom • 1 years agoNo gas in CT6 7FD
kenneth jones
Leyland, United Kingdom • 1 years agowhy can i not top up my meter. i went to put my stick in the box and it would not take it, i went to top up my stick at asda store but the line was down as well, like a lot of pensioners. i have health problems and need my heating and lighting, i hope you can repair this problem soon many thanks mr jones
R walker
Romford, United Kingdom • 1 years agoThere seems to be a power outage at OL6 6LT
Southampton, United Kingdom • 1 years ago
Can't top up
Tipton, United Kingdom • 1 years ago
Can’t top
Up
Tipton, United Kingdom • 1 years ago
Can’t top up
npit
Chessington, United Kingdom • 1 years agowebsite is with basic feature and not bale to login, showing basic html page
Ilford, United Kingdom • 2 years ago
Unable to access account
Margaret Shaw
Barnsley, United Kingdom • 2 years agoI cant login
A gavin
Manchester, United Kingdom • 2 years agoGas not working
Harry
Polegate, United Kingdom • 2 years agologin website will not open just sits there with a text PAGE LOADING I cant login to my account
Blackpool, United Kingdom • 2 years ago
website notresponding
Dave
Newton Abbot, United Kingdom • 2 years agoGas cut off in TQ12 area Newton Abbot due to burst water mains. Appears to have taken the gas pipes out as well.
Alan james davis
Buckley, United Kingdom • 2 years agoMy smart meter top up will. Not let me pay with my visa card
gill
Norwich, United Kingdom • 2 years agounable to submit meter reading
David
Saltburn-by-the-Sea, United Kingdom • 2 years agoSat here for ages trying to submit my meter readings without success
Sally
Ebbw Vale, United Kingdom • 2 years agoTechnical problem, try again later.
So can't log in to see bills and give reading.
Brenda Mayhew
Hemel Hempstead, United Kingdom • 2 years agoI am trying to pay my latest bill but it will not allow me to do so. Why?
Vincent Vega
Folkestone, United Kingdom • 2 years agoYour connection to the site is not secure - warning message. Cannot log on to my electricity account or to any part of the BG website. Been like this for days. No workaround for Google or Safari browser as far as I can see ?
Martin
Blackpool, United Kingdom • 2 years agoI haven't been able to log in for several days ow.
Southwark, United Kingdom • 2 years ago
App not letting you sign in
Lisbon, Portugal • 2 years ago
Usage unavailable yet again
Is there no end to this useless unreliable app
Dee Baillie
Welwyn Garden City, United Kingdom • 2 years agoHaven't been unable to log in to account for several days - message on screen reads
'Sorry, we're having technical problems at the moment
Either stay on this page and try again in a few moments, or please try again later.'
Trying to get in to account to check meter readings as have been unable to read electricity smart meter for several weeks - message on read panel is 'withdrawal' no numbers and pressing button makes no difference. Phone agent insisted account was 'in order', not to worry as meter was connected
but had no answer as to why I cannot get reading.
Am totally fed up with BG on line since their so called 'improved' system and website.
adrian9.maddox52@icloud.com
Glasgow, United Kingdom • 2 years agoSafari unable to establish secure connection to https://www.britishgas.co.uk Sunday 10 March 2024 p.m and Monday 11 March at 10:45
Thomas
Grimsby, United Kingdom • 2 years agoCan't top up online app or card
Karsan Ratna
Cardiff, United Kingdom • 2 years agoPower Down now.
Area is Birch grove.
My post code CF14 4QB
Sue Adams
Newton Abbot, United Kingdom • 2 years agoNew BG app won’t open
John
Sudbury, United Kingdom • 2 years agonot working as usual
Steve Vowles
Helston, United Kingdom • 2 years agoTrying to access old bills - round and round and round.....
Joan Chubb
Peterborough, United Kingdom • 2 years agoI have been trying all day to pay my bills online, can sign in but get no further, just keeps spinning round
joe
Cardiff, United Kingdom • 2 years agoWebsite broken can't login.
Both apps not working,can't login to submit meter readings...but this suits them I think.
Mrs C Heasman
Wymondham, United Kingdom • 2 years agoCan’t access my online account... Site looks fake?
Patricia Crawford
Penrith, United Kingdom • 2 years agoThe website has not been able to give daily energy usage for over a week now.
Karen Cox
London, United Kingdom • 2 years agoCan’t load website and app not responding
Mrs Helen Harvey
Southport, United Kingdom • 2 years agoI've been unable to login to my account to give meter readings for the past 3 days
CR Mann
Fulham, United Kingdom • 2 years agowebsite not working
Preston, United Kingdom • 2 years ago
Still not working, can't login to enter meter reading after email asking for it.
J hunter
Preston, United Kingdom • 2 years agoBeen on the British gas website to do our meter reading. Following the email we got. The message on the website says there doing important upgrades. Funny how British gas are doing upgrades to their systems just before the new gas prices up. Just like the last time prices went up.
Harrogate, United Kingdom • 2 years ago
Can’t get onto the site to submit a reading
Liverpool, United Kingdom • 2 years ago
tried to submit meter readings, but they do not record/register
S. Bubb
Wembley, United Kingdom • 2 years agoAfter several weeks of trying can still not access British Gas website or app on a variety of means
j r stoker
London, United Kingdom • 2 years agoWhy is british gas web site doown, again?
alan
Bristol, United Kingdom • 2 years agoSorry, we're having technical problems at the moment. Please come back and try again later.
Pocklington, United Kingdom • 2 years ago
can not login to account
Jennifer R
Swansea, United Kingdom • 2 years agoCan't log in. Website not coming up
Jj
Slough, United Kingdom • 2 years agoWeb page says can not connect to secure server. App will not connect to login
Liverpool, United Kingdom • 2 years ago
Received emails dated next week? Cannot login to account due to a "Technical issue"
WILLIAM PATRICK EDWARD FITZPATRICK
Rochdale, United Kingdom • 2 years agoSINCE NEN SYSTEM BG IS WOEFUL
Paul Pack
Southsea, United Kingdom • 2 years agoNo app after BG moved to new account system. The app diverts to the BG website. Their website reports a technical problem and doesn't work. Tried to view my account after receiving the letter informing us of the change and it's still not working 2 days later!!
Neil
Prenton, United Kingdom • 2 years agoIt still won't top up my electricity after almost 2 weeks and I've just activated the emergency credit option once that's gone I e had it...HELP ME BRITISH GAS PLEASE
Neil
Botley, United Kingdom • 2 years agoNot loading correctly
M Cox
Camberley, United Kingdom • 2 years agoApp not working
Julie hardwick
Hornchurch, United Kingdom • 2 years agoTried to add money to my prepay account and it said something went wrong
Neil
Walton le Dale, United Kingdom of Great Britain and Northern Ireland • 2 years agoI have almost no credit left AT ALL
Neil
Liverpool, United Kingdom of Great Britain and Northern Ireland • 2 years agoI haven't been able to top-up my electricity account in a week I have almost none left.HELP
Simon
Trent, United Kingdom of Great Britain and Northern Ireland • 2 years agoI have tried to log into my account several times today, so I can make a payment. When I get in, it says "Something went wrong
Sorry, we're having technical problems at the moment. Please come back and try again later"
Sounds like this is not unusual for the!. When will it be fixed properly?
Megan Jones
Leicester, United Kingdom of Great Britain and Northern Ireland • 2 years agoPower outage Bangor, North Wales
Neil
Liverpool, United Kingdom of Great Britain and Northern Ireland • 2 years agoPlease fix this I cant top up my electricity account
Neil
Liverpool, United Kingdom of Great Britain and Northern Ireland • 2 years agoCan't top up my electricity meter, please help
Harry Wenban
London, United Kingdom of Great Britain and Northern Ireland • 2 years agoIt says “Something went wrong” try later.
Ken Summers
Plymouth, United Kingdom of Great Britain and Northern Ireland • 2 years agoUnable to log on to new account. Have tried Microsoft Edge and Firefox
London, United Kingdom of Great Britain and Northern Ireland • 2 years ago
Site not working
M Gill
Liverpool, United Kingdom of Great Britain and Northern Ireland • 2 years agoI cannot top up my gas or electricity online
Tara Gibbs
London, United Kingdom of Great Britain and Northern Ireland • 2 years agoUnable to top up and have no electricity!!
Margaret May
Portsmouth, United Kingdom of Great Britain and Northern Ireland • 2 years agoYou have locked me out of my account and I reset my password and still not getting anywhere I can’t get into my account on line