Is British Gas down - April, 2025?
British Gas is one of the largest energy suppliers in the United Kingdom, providing gas and electricity to millions of customers. The company was established in 1812 and has a long history of supplying energy to homes and businesses across the country. British Gas is committed to providing customers with competitive prices and superior customer service.
URL Checked:
https://www.britishgas.co.uk/
Last Down:
not recently
Response Time:
1.69 ms.
British Gas outages reported by users in the last 24 hours
No British Gas problems reported in the last 24 hours
This chart shows the number of British Gas outages/problems reported by users in the past 24 hours. All data in the chart is in the Europe/London time zone.
Recent British Gas User Reports
Check out the latest user reports on British Gas, detailing the types of issues experienced and their locations. This helps you determine if others in your area are encountering similar problems.
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Apr 14, 2025 - 20:55A visitor from Hayes, United Kingdom has reported a problem with App
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Apr 07, 2025 - 04:19
A visitor from Birmingham, United Kingdom has reported a problem with App
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Mar 27, 2025 - 21:29
A visitor from Dagenham, United Kingdom has reported a problem with App
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Feb 11, 2025 - 15:53
A visitor from Cheltenham, United Kingdom has reported a problem with App
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Feb 04, 2025 - 09:50
A visitor from Dunstable, United Kingdom has reported a problem with Power
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Feb 04, 2025 - 09:50
A visitor from Dunstable, United Kingdom has reported a problem with Power
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Jan 26, 2025 - 03:12
A visitor from London, United Kingdom has reported a problem with Power
Join British Gas Discussion
Suggestions? Issues? Outages?Please share your British Gas experience with other users around the globe.
Most common British Gas problems reported by users
Power
Pay Bills
Meter reading
App
British Gas Outage Locations
Location
Reports
Last Reported
Hayes, England, GB
167
15 days ago
Aberdeen, Scotland, GB
9
3 months ago
Buckley, Wales, GB
8
1 years ago
Lisbon, Lisbon, PT
1
1 years ago
Mandaluyong City, National Capital Region, PH
1
1 years ago
Are you experiencing issues with British Gas right now?
Is britishgas.co.uk not working for you? If you are having issues with British Gas, please use one of the options below to report a problem with the service
britishgas.co.uk website response status history
Date and Time
Response Time
Status Code
Apr 30, 2025 - 12:23
1.69 ms.
200
Apr 30, 2025 - 04:38
1.8 ms.
200
Apr 29, 2025 - 11:31
1.71 ms.
200
Apr 28, 2025 - 20:21
1.7 ms.
200
Apr 28, 2025 - 13:15
1.71 ms.
200
Apr 28, 2025 - 06:05
1.7 ms.
200
Apr 27, 2025 - 13:33
1.68 ms.
200
This table shows the britishgas.co.uk outage requests and response browser checks executed automatically by the sitedown.co.uk service. All data in the table is in the Europe/London time zone. If British Gas is down or slow for you. You can try using a VPN service(to try from a different location) and also check the Tips below
Tips if britishgas.co.uk is not working
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Verify the URL - One of the most frequent causes of not being able to visit a web page is entering an incorrect URL. If you're URL is wrong, the website may redirect to another website or display an error page.
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Use a Different Device - Try using a different computer or device to access the website or app. We also advise you to attempt rebooting your device.
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Delete Browser Cache - It's possible that cached files are preventing your browser from downloading new web pages. Refreshing the page will clear it. To do that, click Ctrl + F5 on a Windows PC or Cmd + Shift, then press R on a Mac.
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Clear Browser Cookies - Clearing browser cookies fixes certain issues, such as loading or formatting issues on sites. You can do this by clicking your browser settings, then privacy, then clearing browsing data.
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Use Incognito Mode - You can also try viewing the website in private mode or incognito mode first. By using this, cookies and all temporary cache will be automatically disabled.
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Restart Your Router - Try restarting your network connection if other websites or apps are having problems or are running slowly.
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Firewall and Antivirus - Your ISP provider may have blocked the website or app you are attempting to access. If that's the case, you can try using a VPN service to visit the website or app to see if it will work.
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Check your Firewall & Antivirus - These can occasionally block access to certain websites or services. To troubleshoot this issue, you may consider temporarily disabling them to see if it resolves the problem.
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Clear DNS Cache - To speed things up, all OS systems save name resolution information into the DNS cache. In your case, the information recorded could be outdated or incorrect. We advise you to search on How-To guides on the web to clear your DNS Cache.
H Curtis
Bradford, United Kingdom • 14 days agoNo top up available on the app left with no gas
Hayes, United Kingdom • 15 days ago
Can't log in to request repair appointment.
John S.
Hayes, United Kingdom • 15 days agoCannot log into account to book engineer service. "Sorry we are having technical problems" error message.
Ian
Birmingham, United Kingdom • 23 days agoCannot log in to account
Dagenham, United Kingdom • 1 months ago
cant top up pre payment meter
mark gausden
Wandsworth, United Kingdom • 3 months agoNo gas in CT6 7FD
kenneth jones
Leyland, United Kingdom • 3 months agowhy can i not top up my meter. i went to put my stick in the box and it would not take it, i went to top up my stick at asda store but the line was down as well, like a lot of pensioners. i have health problems and need my heating and lighting, i hope you can repair this problem soon many thanks mr jones
R walker
Romford, United Kingdom • 4 months agoThere seems to be a power outage at OL6 6LT
Southampton, United Kingdom • 6 months ago
Can't top up
Tipton, United Kingdom • 6 months ago
Can’t top
Up
Tipton, United Kingdom • 6 months ago
Can’t top up
npit
Chessington, United Kingdom • 8 months agowebsite is with basic feature and not bale to login, showing basic html page
Ilford, United Kingdom • 10 months ago
Unable to access account
Margaret Shaw
Barnsley, United Kingdom • 11 months agoI cant login
A gavin
Manchester, United Kingdom • 11 months agoGas not working
Harry
Polegate, United Kingdom • 11 months agologin website will not open just sits there with a text PAGE LOADING I cant login to my account
Blackpool, United Kingdom • 11 months ago
website notresponding
Dave
Newton Abbot, United Kingdom • 1 years agoGas cut off in TQ12 area Newton Abbot due to burst water mains. Appears to have taken the gas pipes out as well.
Alan james davis
Buckley, United Kingdom • 1 years agoMy smart meter top up will. Not let me pay with my visa card
gill
Norwich, United Kingdom • 1 years agounable to submit meter reading
David
Saltburn-by-the-Sea, United Kingdom • 1 years agoSat here for ages trying to submit my meter readings without success
Sally
Ebbw Vale, United Kingdom • 1 years agoTechnical problem, try again later.
So can't log in to see bills and give reading.
Brenda Mayhew
Hemel Hempstead, United Kingdom • 1 years agoI am trying to pay my latest bill but it will not allow me to do so. Why?
Vincent Vega
Folkestone, United Kingdom • 1 years agoYour connection to the site is not secure - warning message. Cannot log on to my electricity account or to any part of the BG website. Been like this for days. No workaround for Google or Safari browser as far as I can see ?
Martin
Blackpool, United Kingdom • 1 years agoI haven't been able to log in for several days ow.
Southwark, United Kingdom • 1 years ago
App not letting you sign in
Lisbon, Portugal • 1 years ago
Usage unavailable yet again
Is there no end to this useless unreliable app
Dee Baillie
Welwyn Garden City, United Kingdom • 1 years agoHaven't been unable to log in to account for several days - message on screen reads
'Sorry, we're having technical problems at the moment
Either stay on this page and try again in a few moments, or please try again later.'
Trying to get in to account to check meter readings as have been unable to read electricity smart meter for several weeks - message on read panel is 'withdrawal' no numbers and pressing button makes no difference. Phone agent insisted account was 'in order', not to worry as meter was connected
but had no answer as to why I cannot get reading.
Am totally fed up with BG on line since their so called 'improved' system and website.
adrian9.maddox52@icloud.com
Glasgow, United Kingdom • 1 years agoSafari unable to establish secure connection to https://www.britishgas.co.uk Sunday 10 March 2024 p.m and Monday 11 March at 10:45
Thomas
Grimsby, United Kingdom • 1 years agoCan't top up online app or card
Karsan Ratna
Cardiff, United Kingdom • 1 years agoPower Down now.
Area is Birch grove.
My post code CF14 4QB
Sue Adams
Newton Abbot, United Kingdom • 1 years agoNew BG app won’t open
John
Sudbury, United Kingdom • 1 years agonot working as usual
Steve Vowles
Helston, United Kingdom • 1 years agoTrying to access old bills - round and round and round.....
Joan Chubb
Peterborough, United Kingdom • 1 years agoI have been trying all day to pay my bills online, can sign in but get no further, just keeps spinning round
joe
Cardiff, United Kingdom • 1 years agoWebsite broken can't login.
Both apps not working,can't login to submit meter readings...but this suits them I think.
Mrs C Heasman
Wymondham, United Kingdom • 1 years agoCan’t access my online account... Site looks fake?
Patricia Crawford
Penrith, United Kingdom • 1 years agoThe website has not been able to give daily energy usage for over a week now.
Karen Cox
London, United Kingdom • 1 years agoCan’t load website and app not responding
Mrs Helen Harvey
Southport, United Kingdom • 1 years agoI've been unable to login to my account to give meter readings for the past 3 days
CR Mann
Fulham, United Kingdom • 1 years agowebsite not working
Preston, United Kingdom • 1 years ago
Still not working, can't login to enter meter reading after email asking for it.
J hunter
Preston, United Kingdom • 1 years agoBeen on the British gas website to do our meter reading. Following the email we got. The message on the website says there doing important upgrades. Funny how British gas are doing upgrades to their systems just before the new gas prices up. Just like the last time prices went up.
Harrogate, United Kingdom • 1 years ago
Can’t get onto the site to submit a reading
Liverpool, United Kingdom • 1 years ago
tried to submit meter readings, but they do not record/register
S. Bubb
Wembley, United Kingdom • 1 years agoAfter several weeks of trying can still not access British Gas website or app on a variety of means
j r stoker
London, United Kingdom • 1 years agoWhy is british gas web site doown, again?
alan
Bristol, United Kingdom • 1 years agoSorry, we're having technical problems at the moment. Please come back and try again later.
Pocklington, United Kingdom • 1 years ago
can not login to account
Jennifer R
Swansea, United Kingdom • 1 years agoCan't log in. Website not coming up
Jj
Slough, United Kingdom • 1 years agoWeb page says can not connect to secure server. App will not connect to login
Liverpool, United Kingdom • 1 years ago
Received emails dated next week? Cannot login to account due to a "Technical issue"
WILLIAM PATRICK EDWARD FITZPATRICK
Rochdale, United Kingdom • 1 years agoSINCE NEN SYSTEM BG IS WOEFUL
Paul Pack
Southsea, United Kingdom • 1 years agoNo app after BG moved to new account system. The app diverts to the BG website. Their website reports a technical problem and doesn't work. Tried to view my account after receiving the letter informing us of the change and it's still not working 2 days later!!
Neil
Prenton, United Kingdom • 1 years agoIt still won't top up my electricity after almost 2 weeks and I've just activated the emergency credit option once that's gone I e had it...HELP ME BRITISH GAS PLEASE
Neil
Botley, United Kingdom • 1 years agoNot loading correctly
M Cox
Camberley, United Kingdom • 1 years agoApp not working
Julie hardwick
Hornchurch, United Kingdom • 1 years agoTried to add money to my prepay account and it said something went wrong
Neil
Walton le Dale, United Kingdom of Great Britain and Northern Ireland • 1 years agoI have almost no credit left AT ALL
Neil
Liverpool, United Kingdom of Great Britain and Northern Ireland • 1 years agoI haven't been able to top-up my electricity account in a week I have almost none left.HELP
Simon
Trent, United Kingdom of Great Britain and Northern Ireland • 1 years agoI have tried to log into my account several times today, so I can make a payment. When I get in, it says "Something went wrong
Sorry, we're having technical problems at the moment. Please come back and try again later"
Sounds like this is not unusual for the!. When will it be fixed properly?
Megan Jones
Leicester, United Kingdom of Great Britain and Northern Ireland • 1 years agoPower outage Bangor, North Wales
Neil
Liverpool, United Kingdom of Great Britain and Northern Ireland • 1 years agoPlease fix this I cant top up my electricity account
Neil
Liverpool, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan't top up my electricity meter, please help
Harry Wenban
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoIt says “Something went wrong” try later.
Ken Summers
Plymouth, United Kingdom of Great Britain and Northern Ireland • 1 years agoUnable to log on to new account. Have tried Microsoft Edge and Firefox
London, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Site not working
M Gill
Liverpool, United Kingdom of Great Britain and Northern Ireland • 1 years agoI cannot top up my gas or electricity online
Tara Gibbs
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoUnable to top up and have no electricity!!
Margaret May
Portsmouth, United Kingdom of Great Britain and Northern Ireland • 1 years agoYou have locked me out of my account and I reset my password and still not getting anywhere I can’t get into my account on line