Is British Gas down - June, 2024?

British Gas Outages and Status
British Gas Logo

British Gas is one of the largest energy suppliers in the United Kingdom, providing gas and electricity to millions of customers. The company was established in 1812 and has a long history of supplying energy to homes and businesses across the country. British Gas is committed to providing customers with competitive prices and superior customer service.

Last check: Just Now |

URL Checked:

https://www.britishgas.co.uk/

Last Down:

not recently

Response Time:

0.72 ms.

British Gas outages reported by users in the last 24 hours

Possible British Gas outages reported in the last 24 hours!

This chart shows the number of British Gas outages/problems reported by users in the past 24 hours. All data in the chart is in the UTC time zone.

British Gas Outage Locations

Location

Reports

Last Reported

GB Flag Icon

Bury, England, GB

145

7 hours ago

GB Flag Icon

Falkirk, Scotland, GB

8

28 days ago

GB Flag Icon

Buckley, Wales, GB

8

2 months ago

PT Flag Icon

Lisbon, Lisbon, PT

1

3 months ago

PH Flag Icon

Mandaluyong City, National Capital Region, PH

1

9 months ago

Most common British Gas problems reported by users

76

Power

14

Pay Bills

5

Meter reading

5

App

Are you experiencing issues with British Gas right now?

Is britishgas.co.uk not working for you? If you are having issues with British Gas, please use one of the options below to report a problem with the service

Britishgas.co.uk website response status history

Date and Time

Response Time

Status Code

20 Jun 2024 - 17:30

0.72 ms.

200

20 Jun 2024 - 11:00

1.21 ms.

200

20 Jun 2024 - 02:40

0.94 ms.

200

19 Jun 2024 - 16:59

0.73 ms.

200

19 Jun 2024 - 07:58

0.77 ms.

200

19 Jun 2024 - 00:42

0.7 ms.

200

18 Jun 2024 - 16:49

0.69 ms.

200

This table shows the britishgas.co.uk outage requests and response browser checks executed automatically by the SiteDown service. All data in the table is in the UTC time zone. If British Gas is down or slow for you. You can try using a VPN service(to try from a different location) and also check the Tips below

General Tips to Fix an Britishgas.co.uk

  • Verify the URL: One of the most frequent causes of not being able to visit a web page is entering an incorrect URL. If you're URL is wrong, the website may redirect to another website or display an error page.

  • Use a Different Device: Try using a different computer or device to access the website or app. We also advise you to attempt rebooting your device.

  • Delete Browser Cache: It's possible that cached files are preventing your browser from downloading new web pages. Refreshing the page will clear it. To do that, click Ctrl + F5 on a Windows PC or Cmd + Shift, then press R on a Mac.

  • Clear Browser Cookies: Clearing browser cookies fixes certain issues, such as loading or formatting issues on sites. You can do this by clicking your browser settings, then privacy, then clearing browsing data.

  • Use Incognito Mode: You can also try viewing the website in private mode or incognito mode first. By using this, cookies and all temporary cache will be automatically disabled.

  • Restart Your Router: Try restarting your network connection if other websites or apps are having problems or are running slowly.

  • Firewall and Antivirus: Your ISP provider may have blocked the website or app you are attempting to access. If that's the case, you can try using a VPN service to visit the website or app to see if it will work.

  • Check your Firewall & Antivirus: These can occasionally block access to certain websites or services. To troubleshoot this issue, you may consider temporarily disabling them to see if it resolves the problem.

  • Clear DNS Cache: To speed things up, all OS systems save name resolution information into the DNS cache. In your case, the information recorded could be outdated or incorrect. We advise you to search on How-To guides on the web to clear your DNS Cache.

Join British Gas Discussion

Suggestions? Issues? Outages?
Please share your British Gas experience with other users around the globe.

GB Flag Icon

Ilford, United Kingdom 6 days ago

Unable to access account

GB Flag Icon

Margaret Shaw

Barnsley, United Kingdom 3 weeks ago

I cant login

GB Flag Icon

A gavin

Manchester, United Kingdom 4 weeks ago

Gas not working

GB Flag Icon

Harry

Polegate, United Kingdom 1 month ago

login website will not open just sits there with a text PAGE LOADING I cant login to my account

GB Flag Icon

Blackpool, United Kingdom 1 month ago

website notresponding

GB Flag Icon

Dave

Newton Abbot, United Kingdom 1 month ago

Gas cut off in TQ12 area Newton Abbot due to burst water mains. Appears to have taken the gas pipes out as well.

GB Flag Icon

Alan james davis

Buckley, United Kingdom 2 months ago

My smart meter top up will. Not let me pay with my visa card

GB Flag Icon

gill

Norwich, United Kingdom 2 months ago

unable to submit meter reading

GB Flag Icon

David

Saltburn-by-the-Sea, United Kingdom 2 months ago

Sat here for ages trying to submit my meter readings without success

GB Flag Icon

Sally

Ebbw Vale, United Kingdom 2 months ago

Technical problem, try again later.
So can't log in to see bills and give reading.

GB Flag Icon

Brenda Mayhew

Hemel Hempstead, United Kingdom 2 months ago

I am trying to pay my latest bill but it will not allow me to do so. Why?

GB Flag Icon

Vincent Vega

Folkestone, United Kingdom 2 months ago

Your connection to the site is not secure - warning message. Cannot log on to my electricity account or to any part of the BG website. Been like this for days. No workaround for Google or Safari browser as far as I can see ?

GB Flag Icon

Martin

Blackpool, United Kingdom 3 months ago

I haven't been able to log in for several days ow.

GB Flag Icon

Southwark, United Kingdom 3 months ago

App not letting you sign in

PT Flag Icon

Lisbon, Portugal 3 months ago

Usage unavailable yet again
Is there no end to this useless unreliable app

GB Flag Icon

Dee Baillie

Welwyn Garden City, United Kingdom 3 months ago

Haven't been unable to log in to account for several days - message on screen reads
'Sorry, we're having technical problems at the moment
Either stay on this page and try again in a few moments, or please try again later.'
Trying to get in to account to check meter readings as have been unable to read electricity smart meter for several weeks - message on read panel is 'withdrawal' no numbers and pressing button makes no difference. Phone agent insisted account was 'in order', not to worry as meter was connected
but had no answer as to why I cannot get reading.
Am totally fed up with BG on line since their so called 'improved' system and website.

GB Flag Icon

adrian9.maddox52@icloud.com

Glasgow, United Kingdom 3 months ago

Safari unable to establish secure connection to https://www.britishgas.co.uk Sunday 10 March 2024 p.m and Monday 11 March at 10:45

GB Flag Icon

Thomas

Grimsby, United Kingdom 3 months ago

Can't top up online app or card

GB Flag Icon

Karsan Ratna

Cardiff, United Kingdom 3 months ago

Power Down now.
Area is Birch grove.
My post code CF14 4QB

GB Flag Icon

Sue Adams

Newton Abbot, United Kingdom 3 months ago

New BG app won’t open

GB Flag Icon

John

Sudbury, United Kingdom 4 months ago

not working as usual

GB Flag Icon

Steve Vowles

Helston, United Kingdom 4 months ago

Trying to access old bills - round and round and round.....

GB Flag Icon

Joan Chubb

Peterborough, United Kingdom 4 months ago

I have been trying all day to pay my bills online, can sign in but get no further, just keeps spinning round

GB Flag Icon

joe

Cardiff, United Kingdom 4 months ago

Website broken can't login.
Both apps not working,can't login to submit meter readings...but this suits them I think.

GB Flag Icon

Mrs C Heasman

Wymondham, United Kingdom 4 months ago

Can’t access my online account... Site looks fake?

GB Flag Icon

Patricia Crawford

Penrith, United Kingdom 4 months ago

The website has not been able to give daily energy usage for over a week now.

GB Flag Icon

Karen Cox

London, United Kingdom 5 months ago

Can’t load website and app not responding

GB Flag Icon

Mrs Helen Harvey

Southport, United Kingdom 5 months ago

I've been unable to login to my account to give meter readings for the past 3 days

GB Flag Icon

CR Mann

Fulham, United Kingdom 5 months ago

website not working

GB Flag Icon

Preston, United Kingdom 5 months ago

Still not working, can't login to enter meter reading after email asking for it.

GB Flag Icon

J hunter

Preston, United Kingdom 5 months ago

Been on the British gas website to do our meter reading. Following the email we got. The message on the website says there doing important upgrades. Funny how British gas are doing upgrades to their systems just before the new gas prices up. Just like the last time prices went up.

GB Flag Icon

Harrogate, United Kingdom 5 months ago

Can’t get onto the site to submit a reading

GB Flag Icon

Liverpool, United Kingdom 6 months ago

tried to submit meter readings, but they do not record/register

GB Flag Icon

S. Bubb

Wembley, United Kingdom 6 months ago

After several weeks of trying can still not access British Gas website or app on a variety of means

GB Flag Icon

j r stoker

London, United Kingdom 6 months ago

Why is british gas web site doown, again?

GB Flag Icon

alan

Bristol, United Kingdom 7 months ago

Sorry, we're having technical problems at the moment. Please come back and try again later.

GB Flag Icon

Pocklington, United Kingdom 7 months ago

can not login to account

GB Flag Icon

Jennifer R

Swansea, United Kingdom 7 months ago

Can't log in. Website not coming up

GB Flag Icon

Jj

Slough, United Kingdom 7 months ago

Web page says can not connect to secure server. App will not connect to login

GB Flag Icon

Liverpool, United Kingdom 7 months ago

Received emails dated next week? Cannot login to account due to a "Technical issue"

GB Flag Icon

WILLIAM PATRICK EDWARD FITZPATRICK

Rochdale, United Kingdom 8 months ago

SINCE NEN SYSTEM BG IS WOEFUL

GB Flag Icon

Paul Pack

Southsea, United Kingdom 8 months ago

No app after BG moved to new account system. The app diverts to the BG website. Their website reports a technical problem and doesn't work. Tried to view my account after receiving the letter informing us of the change and it's still not working 2 days later!!

GB Flag Icon

Neil

Prenton, United Kingdom 8 months ago

It still won't top up my electricity after almost 2 weeks and I've just activated the emergency credit option once that's gone I e had it...HELP ME BRITISH GAS PLEASE

GB Flag Icon

Neil

Botley, United Kingdom 8 months ago

Not loading correctly

GB Flag Icon

M Cox

Camberley, United Kingdom 8 months ago

App not working

GB Flag Icon

Julie hardwick

Hornchurch, United Kingdom 8 months ago

Tried to add money to my prepay account and it said something went wrong

GB Flag Icon

Neil

Walton le Dale, United Kingdom of Great Britain and Northern Ireland 8 months ago

I have almost no credit left AT ALL

GB Flag Icon

Neil

Liverpool, United Kingdom of Great Britain and Northern Ireland 8 months ago

I haven't been able to top-up my electricity account in a week I have almost none left.HELP

GB Flag Icon

Simon

Trent, United Kingdom of Great Britain and Northern Ireland 8 months ago

I have tried to log into my account several times today, so I can make a payment. When I get in, it says "Something went wrong
Sorry, we're having technical problems at the moment. Please come back and try again later"

Sounds like this is not unusual for the!. When will it be fixed properly?

GB Flag Icon

Megan Jones

Leicester, United Kingdom of Great Britain and Northern Ireland 8 months ago

Power outage Bangor, North Wales

GB Flag Icon

Neil

Liverpool, United Kingdom of Great Britain and Northern Ireland 8 months ago

Please fix this I cant top up my electricity account

GB Flag Icon

Neil

Liverpool, United Kingdom of Great Britain and Northern Ireland 8 months ago

Can't top up my electricity meter, please help

GB Flag Icon

Harry Wenban

London, United Kingdom of Great Britain and Northern Ireland 9 months ago

It says “Something went wrong” try later.

GB Flag Icon

Ken Summers

Plymouth, United Kingdom of Great Britain and Northern Ireland 9 months ago

Unable to log on to new account. Have tried Microsoft Edge and Firefox

GB Flag Icon

London, United Kingdom of Great Britain and Northern Ireland 9 months ago

Site not working

GB Flag Icon

M Gill

Liverpool, United Kingdom of Great Britain and Northern Ireland 9 months ago

I cannot top up my gas or electricity online

GB Flag Icon

Tara Gibbs

London, United Kingdom of Great Britain and Northern Ireland 9 months ago

Unable to top up and have no electricity!!

GB Flag Icon

Margaret May

Portsmouth, United Kingdom of Great Britain and Northern Ireland 10 months ago

You have locked me out of my account and I reset my password and still not getting anywhere I can’t get into my account on line

Latest britishgas.co.uk screenshot
Rate your experience with British Gas uptime performance over the last 30 days

Submit your complains here:

Via |

Twitter

Via |

Facebook

Frequently Asked Questions

We have recently sent browser requests to Britishgas.co.uk and it's up and running with status code 200 (UP) and a response time of 0.72 ms. We recommend clearing your cache or restarting/updating your app.

If you are experiencing slow performance while using Britishgas.co.uk, it may be your internet connection. Before you call your internet provider to ask about the slow speed, make sure to clear your cache, update the app, and check for any outages first.

HTTP response status code is a 3-digit code returned by the server indicating the status of the request. The code is typically accompanied by a message that provides additional information about the response such as:
  • 2XX - Successful - Website is up & reachable.

  • 3XX - Redirect - The website is accessible, but the browser is redirected to another page.

  • 4XX - Browser Error - The requested page is not available or doesn’t exist.

  • 5XX - Server Error - There are internal errors on the server.

The status code helps developers and users to understand what’s happening with a certain request. This also serves as a guide to take appropriate actions if needed.

The HTTP response time is the amount of time it takes a website to respond to a request made by your device. It calculates how long it takes for a website to load after you click on a link or type a URL into your browser.

Aside from trying a different device, you can also check your device's software if it’s up to date by checking for available updates in your settings.

If the issue persists after trying all of our tips, you can report the issue to us so we can further investigate. By this, you can also see if other users are experiencing it, too.