Is British Gas down - May, 2024?

British Gas Outages and Status
British Gas Logo

British Gas is one of the largest energy suppliers in the United Kingdom, providing gas and electricity to millions of customers. The company was established in 1812 and has a long history of supplying energy to homes and businesses across the country. British Gas is committed to providing customers with competitive prices and superior customer service.

Last check: Just Now |

URL Checked:

https://www.britishgas.co.uk/

Last Down:

not recently

Response Time:

0.64 ms.

British Gas outages reported by users in the last 24 hours

No British Gas problems reported in the last 24 hours

This chart shows the number of British Gas outages/problems reported by users in the past 24 hours. All data in the chart is in the UTC time zone.

British Gas Outage Locations

Location

Reports

Last Reported

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Manchester, England, GB

138

5 days ago

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Buckley, Wales, GB

8

17 days ago

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Lisbon, Lisbon, PT

1

1 months ago

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Glasgow, Scotland, GB

7

1 months ago

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Mandaluyong City, National Capital Region, PH

1

8 months ago

Most common British Gas problems reported by users

76

Power

15

Pay Bills

5

Meter reading

4

App

Are you experiencing issues with British Gas right now?

Is britishgas.co.uk not working for you? If you are having issues with British Gas, please use one of the options below to report a problem with the service

Britishgas.co.uk website response status history

Date and Time

Response Time

Status Code

02 May 2024 - 14:54

0.64 ms.

200

02 May 2024 - 09:29

0.68 ms.

200

02 May 2024 - 04:05

0.66 ms.

200

01 May 2024 - 20:58

0.68 ms.

200

01 May 2024 - 14:29

0.69 ms.

200

01 May 2024 - 08:03

0.72 ms.

200

01 May 2024 - 01:02

0.69 ms.

200

This table shows the britishgas.co.uk outage requests and response browser checks executed automatically by the SiteDown service. All data in the table is in the UTC time zone. If British Gas is down or slow for you. You can try using a VPN service(to try from a different location) and also check the Tips below

General Tips to Fix an Britishgas.co.uk

  • Verify the URL: One of the most frequent causes of not being able to visit a web page is entering an incorrect URL. If you're URL is wrong, the website may redirect to another website or display an error page.

  • Use a Different Device: Try using a different computer or device to access the website or app. We also advise you to attempt rebooting your device.

  • Delete Browser Cache: It's possible that cached files are preventing your browser from downloading new web pages. Refreshing the page will clear it. To do that, click Ctrl + F5 on a Windows PC or Cmd + Shift, then press R on a Mac.

  • Clear Browser Cookies: Clearing browser cookies fixes certain issues, such as loading or formatting issues on sites. You can do this by clicking your browser settings, then privacy, then clearing browsing data.

  • Use Incognito Mode: You can also try viewing the website in private mode or incognito mode first. By using this, cookies and all temporary cache will be automatically disabled.

  • Restart Your Router: Try restarting your network connection if other websites or apps are having problems or are running slowly.

  • Firewall and Antivirus: Your ISP provider may have blocked the website or app you are attempting to access. If that's the case, you can try using a VPN service to visit the website or app to see if it will work.

  • Check your Firewall & Antivirus: These can occasionally block access to certain websites or services. To troubleshoot this issue, you may consider temporarily disabling them to see if it resolves the problem.

  • Clear DNS Cache: To speed things up, all OS systems save name resolution information into the DNS cache. In your case, the information recorded could be outdated or incorrect. We advise you to search on How-To guides on the web to clear your DNS Cache.

Join British Gas Discussion

Suggestions? Issues? Outages?
Please share your British Gas experience with other users around the globe.

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Dave

Newton Abbot, United Kingdom • 5 days ago

Gas cut off in TQ12 area Newton Abbot due to burst water mains. Appears to have taken the gas pipes out as well.

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Alan james davis

Buckley, United Kingdom • 2 weeks ago

My smart meter top up will. Not let me pay with my visa card

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gill

Norwich, United Kingdom • 1 month ago

unable to submit meter reading

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David

Saltburn-by-the-Sea, United Kingdom • 1 month ago

Sat here for ages trying to submit my meter readings without success

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Sally

Ebbw Vale, United Kingdom • 1 month ago

Technical problem, try again later.
So can't log in to see bills and give reading.

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Brenda Mayhew

Hemel Hempstead, United Kingdom • 1 month ago

I am trying to pay my latest bill but it will not allow me to do so. Why?

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Vincent Vega

Folkestone, United Kingdom • 1 month ago

Your connection to the site is not secure - warning message. Cannot log on to my electricity account or to any part of the BG website. Been like this for days. No workaround for Google or Safari browser as far as I can see ?

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Martin

Blackpool, United Kingdom • 1 month ago

I haven't been able to log in for several days ow.

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Southwark, United Kingdom • 1 month ago

App not letting you sign in

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Lisbon, Portugal • 1 month ago

Usage unavailable yet again
Is there no end to this useless unreliable app

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Dee Baillie

Welwyn Garden City, United Kingdom • 1 month ago

Haven't been unable to log in to account for several days - message on screen reads
'Sorry, we're having technical problems at the moment
Either stay on this page and try again in a few moments, or please try again later.'
Trying to get in to account to check meter readings as have been unable to read electricity smart meter for several weeks - message on read panel is 'withdrawal' no numbers and pressing button makes no difference. Phone agent insisted account was 'in order', not to worry as meter was connected
but had no answer as to why I cannot get reading.
Am totally fed up with BG on line since their so called 'improved' system and website.

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adrian9.maddox52@icloud.com

Glasgow, United Kingdom • 1 month ago

Safari unable to establish secure connection to https://www.britishgas.co.uk Sunday 10 March 2024 p.m and Monday 11 March at 10:45

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Thomas

Grimsby, United Kingdom • 1 month ago

Can't top up online app or card

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Karsan Ratna

Cardiff, United Kingdom • 2 months ago

Power Down now.
Area is Birch grove.
My post code CF14 4QB

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Sue Adams

Newton Abbot, United Kingdom • 2 months ago

New BG app won’t open

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John

Sudbury, United Kingdom • 2 months ago

not working as usual

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Steve Vowles

Helston, United Kingdom • 2 months ago

Trying to access old bills - round and round and round.....

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Joan Chubb

Peterborough, United Kingdom • 3 months ago

I have been trying all day to pay my bills online, can sign in but get no further, just keeps spinning round

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joe

Cardiff, United Kingdom • 3 months ago

Website broken can't login.
Both apps not working,can't login to submit meter readings...but this suits them I think.

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Mrs C Heasman

Wymondham, United Kingdom • 3 months ago

Can’t access my online account... Site looks fake?

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Patricia Crawford

Penrith, United Kingdom • 3 months ago

The website has not been able to give daily energy usage for over a week now.

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Karen Cox

London, United Kingdom • 3 months ago

Can’t load website and app not responding

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Mrs Helen Harvey

Southport, United Kingdom • 3 months ago

I've been unable to login to my account to give meter readings for the past 3 days

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CR Mann

Fulham, United Kingdom • 4 months ago

website not working

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Preston, United Kingdom • 4 months ago

Still not working, can't login to enter meter reading after email asking for it.

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J hunter

Preston, United Kingdom • 4 months ago

Been on the British gas website to do our meter reading. Following the email we got. The message on the website says there doing important upgrades. Funny how British gas are doing upgrades to their systems just before the new gas prices up. Just like the last time prices went up.

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Harrogate, United Kingdom • 4 months ago

Can’t get onto the site to submit a reading

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Liverpool, United Kingdom • 5 months ago

tried to submit meter readings, but they do not record/register

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S. Bubb

Wembley, United Kingdom • 5 months ago

After several weeks of trying can still not access British Gas website or app on a variety of means

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j r stoker

London, United Kingdom • 5 months ago

Why is british gas web site doown, again?

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alan

Bristol, United Kingdom • 5 months ago

Sorry, we're having technical problems at the moment. Please come back and try again later.

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Pocklington, United Kingdom • 5 months ago

can not login to account

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Jennifer R

Swansea, United Kingdom • 5 months ago

Can't log in. Website not coming up

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Jj

Slough, United Kingdom • 5 months ago

Web page says can not connect to secure server. App will not connect to login

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Liverpool, United Kingdom • 6 months ago

Received emails dated next week? Cannot login to account due to a "Technical issue"

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WILLIAM PATRICK EDWARD FITZPATRICK

Rochdale, United Kingdom • 6 months ago

SINCE NEN SYSTEM BG IS WOEFUL

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Paul Pack

Southsea, United Kingdom • 6 months ago

No app after BG moved to new account system. The app diverts to the BG website. Their website reports a technical problem and doesn't work. Tried to view my account after receiving the letter informing us of the change and it's still not working 2 days later!!

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Neil

Prenton, United Kingdom • 6 months ago

It still won't top up my electricity after almost 2 weeks and I've just activated the emergency credit option once that's gone I e had it...HELP ME BRITISH GAS PLEASE

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Neil

Botley, United Kingdom • 7 months ago

Not loading correctly

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M Cox

Camberley, United Kingdom • 7 months ago

App not working

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Julie hardwick

Hornchurch, United Kingdom • 7 months ago

Tried to add money to my prepay account and it said something went wrong

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Neil

Walton le Dale, United Kingdom of Great Britain and Northern Ireland • 7 months ago

I have almost no credit left AT ALL

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Neil

Liverpool, United Kingdom of Great Britain and Northern Ireland • 7 months ago

I haven't been able to top-up my electricity account in a week I have almost none left.HELP

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Simon

Trent, United Kingdom of Great Britain and Northern Ireland • 7 months ago

I have tried to log into my account several times today, so I can make a payment. When I get in, it says "Something went wrong
Sorry, we're having technical problems at the moment. Please come back and try again later"

Sounds like this is not unusual for the!. When will it be fixed properly?

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Megan Jones

Leicester, United Kingdom of Great Britain and Northern Ireland • 7 months ago

Power outage Bangor, North Wales

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Neil

Liverpool, United Kingdom of Great Britain and Northern Ireland • 7 months ago

Please fix this I cant top up my electricity account

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Neil

Liverpool, United Kingdom of Great Britain and Northern Ireland • 7 months ago

Can't top up my electricity meter, please help

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Harry Wenban

London, United Kingdom of Great Britain and Northern Ireland • 7 months ago

It says “Something went wrong” try later.

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Ken Summers

Plymouth, United Kingdom of Great Britain and Northern Ireland • 7 months ago

Unable to log on to new account. Have tried Microsoft Edge and Firefox

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London, United Kingdom of Great Britain and Northern Ireland • 7 months ago

Site not working

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M Gill

Liverpool, United Kingdom of Great Britain and Northern Ireland • 8 months ago

I cannot top up my gas or electricity online

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Tara Gibbs

London, United Kingdom of Great Britain and Northern Ireland • 8 months ago

Unable to top up and have no electricity!!

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Margaret May

Portsmouth, United Kingdom of Great Britain and Northern Ireland • 8 months ago

You have locked me out of my account and I reset my password and still not getting anywhere I can’t get into my account on line

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Frequently Asked Questions

We have recently sent browser requests to Britishgas.co.uk and it's up and running with status code 200 (UP) and a response time of 0.64 ms. We recommend clearing your cache or restarting/updating your app.

If you are experiencing slow performance while using Britishgas.co.uk, it may be your internet connection. Before you call your internet provider to ask about the slow speed, make sure to clear your cache, update the app, and check for any outages first.

HTTP response status code is a 3-digit code returned by the server indicating the status of the request. The code is typically accompanied by a message that provides additional information about the response such as:

  • 2XX - Successful - Website is up & reachable.

  • 3XX - Redirect - The website is accessible, but the browser is redirected to another page.

  • 4XX - Browser Error - The requested page is not available or doesn’t exist.

  • 5XX - Server Error - There are internal errors on the server.

The status code helps developers and users to understand what’s happening with a certain request. This also serves as a guide to take appropriate actions if needed.

The HTTP response time is the amount of time it takes a website to respond to a request made by your device. It calculates how long it takes for a website to load after you click on a link or type a URL into your browser.

Aside from trying a different device, you can also check your device's software if it’s up to date by checking for available updates in your settings.

If the issue persists after trying all of our tips, you can report the issue to us so we can further investigate. By this, you can also see if other users are experiencing it, too.