Is Iceland down - July, 2024?

Iceland Outages and Status
Iceland Logo

Iceland.co.uk is an online British supermarket known for its emphasis on frozen food. The website allows users to browse and purchase groceries from the comfort of their homes, adding ease and convenience to their shopping experience. It offers a wide range of items and also features special offers which adds value for their customers. The site is user-friendly, with a simple and efficient layout that's easy to navigate.

Last check: Just Now |

URL Checked:

http://www.iceland.co.uk/

Last Down:

not recently

Response Time:

1.4 ms.

Iceland outages reported by users in the last 24 hours

Possible Iceland outages reported in the last 24 hours!

This chart shows the number of Iceland outages/problems reported by users in the past 24 hours. All data in the chart is in the UTC time zone.

Iceland Outage Locations

Location

Reports

Last Reported

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Birmingham, England, GB

422

15 hours ago

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Kilwinning, Scotland, GB

40

18 hours ago

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Belfast, Northern Ireland, GB

10

3 days ago

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Swansea, Wales, GB

23

9 days ago

Most common Iceland problems reported by users

51

Service

3

General Issues

6

It's not letting me pay

40

Won't let me sign into my account

Are you experiencing issues with Iceland right now?

Is iceland.co.uk not working for you? If you are having issues with Iceland, please use one of the options below to report a problem with the service

Iceland.co.uk website response status history

Date and Time

Response Time

Status Code

16 Jul 2024 - 07:40

1.4 ms.

200

16 Jul 2024 - 02:07

0.56 ms.

200

15 Jul 2024 - 20:49

0.6 ms.

200

15 Jul 2024 - 15:39

0.53 ms.

200

15 Jul 2024 - 13:12

0.38 ms.

200

15 Jul 2024 - 13:12

1.41 ms.

200

15 Jul 2024 - 13:12

0.53 ms.

200

This table shows the iceland.co.uk outage requests and response browser checks executed automatically by the SiteDown service. All data in the table is in the UTC time zone. If Iceland is down or slow for you. You can try using a VPN service(to try from a different location) and also check the Tips below

General Tips to Fix an Iceland.co.uk

  • Verify the URL: One of the most frequent causes of not being able to visit a web page is entering an incorrect URL. If you're URL is wrong, the website may redirect to another website or display an error page.

  • Use a Different Device: Try using a different computer or device to access the website or app. We also advise you to attempt rebooting your device.

  • Delete Browser Cache: It's possible that cached files are preventing your browser from downloading new web pages. Refreshing the page will clear it. To do that, click Ctrl + F5 on a Windows PC or Cmd + Shift, then press R on a Mac.

  • Clear Browser Cookies: Clearing browser cookies fixes certain issues, such as loading or formatting issues on sites. You can do this by clicking your browser settings, then privacy, then clearing browsing data.

  • Use Incognito Mode: You can also try viewing the website in private mode or incognito mode first. By using this, cookies and all temporary cache will be automatically disabled.

  • Restart Your Router: Try restarting your network connection if other websites or apps are having problems or are running slowly.

  • Firewall and Antivirus: Your ISP provider may have blocked the website or app you are attempting to access. If that's the case, you can try using a VPN service to visit the website or app to see if it will work.

  • Check your Firewall & Antivirus: These can occasionally block access to certain websites or services. To troubleshoot this issue, you may consider temporarily disabling them to see if it resolves the problem.

  • Clear DNS Cache: To speed things up, all OS systems save name resolution information into the DNS cache. In your case, the information recorded could be outdated or incorrect. We advise you to search on How-To guides on the web to clear your DNS Cache.

Join Iceland Discussion

Suggestions? Issues? Outages?
Please share your Iceland experience with other users around the globe.

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Laur

Kilwinning, United Kingdom 18 hours ago

Won't let me top up my bonus card

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rebecca

Macclesfield, United Kingdom 20 hours ago

it wont let me log in

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Yer maw

Beith, United Kingdom 1 day ago

Been trying for 4 days now to get an Iceland delivery and it's still not working

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Jpn

Southwark, United Kingdom 1 day ago

Iceland as been down for a long time

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Liz

Barnsley, United Kingdom 2 days ago

Nearly 3 weeks of not being able to login etc.Unable to use money on my bonus card and having to do shopping elsewhere. I've mentioned this is a problem for lots of other people too. Apparently there's no issues on their side!

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Paul

Coventry, United Kingdom 2 days ago

Can’t pay for goods

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Tonya

Stoke-on-Trent, United Kingdom 2 days ago

Error code 300 when trying to book been like this all day

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Tower Hamlets, United Kingdom 2 days ago

CANT CHANGE PASSWORD

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Worthy

Manchester, United Kingdom 2 days ago

Been trying to pay for order the last ten minutes but getting nowhere

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Sandra

Dumbarton, United Kingdom 2 days ago

Can't get on to the website to topup my bonus card

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Vera Mack

Swineshead, United Kingdom 2 days ago

Tried on two devices to order and then installed app in desperation. Both website and app not working. Looking at all the other comments Iceland is missing out on thousands of pounds in lost revenue over this.

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Kirsty picton

Tower Hamlets, United Kingdom 2 days ago

The website hasn't let me book a delivery slot since Wednesday 10th July it keeps coming up with error you cannot book delivery at this time try again later with error code 300

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Vera Mack

Swineshead, United Kingdom 3 days ago

Access denied to the website

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Jason

Drighlington, United Kingdom 3 days ago

Unable to book delivery slot keeps saying try later and a 300 code

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Rita lonergan

Sidcup, United Kingdom 3 days ago

websight slow and wont let me order

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Amanda

Blackburn, United Kingdom 3 days ago

Won,t let me book delivery slot error 300

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geraldine

Belfast, United Kingdom 3 days ago

wont let me login

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Linda

Leeds, United Kingdom 4 days ago

Can't book delivery

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Sandie

St Albans, United Kingdom 4 days ago

I can't book a delivery. It says there is an error and to try later. This has been the same for a least a week.

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Jackie -Aberdeen

Inverness, United Kingdom 4 days ago

Won't let me log in for 2 days now

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Pamela johnstone

Edinburgh, United Kingdom 4 days ago

Iceland sign in buffering for 2 days can't sign in

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dougbartleuk@yahoo.co.uk

Newton Abbot, United Kingdom 4 days ago

Can't topup

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Katrina

South Shields, United Kingdom 5 days ago

Not letting me order keeps deleting offer prices from my basket

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Amanda Hilbrown

Latchingdon and Snoreham, United Kingdom 6 days ago

Keeps saying there’s a problem with my log in even after I have done a password reset.

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Sandra Mary Barnes seers

Manchester, United Kingdom 6 days ago

Iceland wont allow me to login to my account

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Lisa

Gateshead, United Kingdom 1 week ago

Cannot book a delivery slot, showing Error (300)

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K Stather

Andover, United Kingdom 1 week ago

Cant book a delivery it says Error 300

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Brighton, United Kingdom 1 week ago

I wanted to register for a new online delivery but was unable to do so despite repeated attempts. It just told me ‘something’s wrong’.

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Tara from Lincolnshire

Louth, United Kingdom 1 week ago

Cannot log in

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Margaret Kelly

Worcester, United Kingdom 1 week ago

I have been unable to pay for my online order since Saturday 7 July

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South Hayling, United Kingdom 1 week ago

Unable to book delivery slot, service error

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*

Preston, United Kingdom 1 week ago

Cannot order delivery - just says error

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Camden, United Kingdom 1 week ago

Will not let me book delivery

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nigel

Swindon, United Kingdom 1 week ago

3 weeks or more now and Iceland still not sorted anything!!

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Maggie Lowe

Bolton, United Kingdom 1 week ago

Website for online grocery shopping not working for the last week or so

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Helen Harrison

Grays, United Kingdom 1 week ago

Saturday delivery was cancelled 6/7/24
Reordered for Sunday 7/7/24 showing my order has been delivered and it hasn't rang customer service there saying its not left the depot

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Matt

Northampton, United Kingdom 1 week ago

I haven't been able to order online for over a week now.

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David

Southall, United Kingdom 1 week ago

Website not showing groceries

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Liz

Jarrow, United Kingdom 1 week ago

Unable to log in. It's been like this for the last 2 weeks that I know of. Have money on bonus card which I cannot use and having to do online shopping elsewhere.

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Swansea, United Kingdom 1 week ago

Not working properly

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Unknown

Sheerness, United Kingdom 1 week ago

Error 300 won’t let me book my delivery

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Luton, United Kingdom 1 week ago

No products!!

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Janet betteley

Cookstown, United Kingdom 1 week ago

Web site won’t load , can’t do online shopping

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Gemma

Birmingham, United Kingdom 1 week ago

Won't let me sign in

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Kerry

Halifax, United Kingdom 1 week ago

Not working

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Hackney, United Kingdom 1 week ago

No products listed - says page 1/0. Cant see whats in basket. This website drives me insane - theres always something.

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mat hughes

Birmingham, United Kingdom 1 week ago

will not let me book delivery keeps saying error 300

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Mitcham, United Kingdom 1 week ago

Site down

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Mrs Gillian costigan

Basildon, United Kingdom 1 week ago

I cannot get a booking as it won't work.this has been happening for several days now so I used asda.

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Molly Magoo

Wallsend, United Kingdom 1 week ago

I can login but cannot book a delivery slot.
I have messaged their Twitter/TwiX/X social media and have been told they are 'investigating' the problem.

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Pauline Adey

Seaham, United Kingdom 1 week ago

Won’t let me book a delivery. Error 300

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Morden, United Kingdom 1 week ago

Issue logging in and out

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Hythe, United Kingdom 1 week ago

Won’t let me book a delivery, has been like it for over 2 weeks.

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Me

Croydon, United Kingdom 1 week ago

Says log in details are wrong which there not

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Stephen Black

Blantyre, United Kingdom 1 week ago

cant sign in

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ian weeks

Chatham, United Kingdom 1 week ago

it wont let me login an its been a few weeks now an i cant get out hens shopping online, i have called to find out why but by looks of it still no change. not happy and running out of food .

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Welwyn Garden City, United Kingdom 1 week ago

cannot login

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I F Steedman

Coatbridge, United Kingdom 1 week ago

Why does my password keep changing automatically and does not let me into my account.

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Bicester, United Kingdom 1 week ago

Can't checkout

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L Griffin

Leicester, United Kingdom 1 week ago

Iceland in leicester won't let you book any delivery slots, stating code 300

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Inverness, United Kingdom 1 week ago

Cannot access icekand top up function

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Jo

Islington, United Kingdom 1 week ago

The website won't let me log in. Changing password made no difference!

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Gail Southern in Flintshire

Bradford, United Kingdom 1 week ago

I can't log in

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Gail Southern

Liverpool, United Kingdom 1 week ago

I can't sign despite resetting my password

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Ashleigh Clark

Glasgow, United Kingdom 1 week ago

Every time I try to pay it says there has been an issue

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Mrs Pauline Hunter

Greenhithe, United Kingdom 1 week ago

Had a problem since 26,6.24 which I reported twice, still not able to check out. Keeps telling me to check my post code NR20 3TS and that you are not deovering to my existing address so am not able to pay and check out. why is this happening and when will it be resolved?

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HJ

Bradford, United Kingdom 1 week ago

Site seems frozen. Can’t book a delivery or make payment

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Valerie angus

Aberdeen, United Kingdom 1 week ago

Trying to top up card but app just hangs

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Lisa tripp

Brighton, United Kingdom 1 week ago

Wont let me book any delivery slots.(code 300)

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Birtley, United Kingdom 1 week ago

Won’t allow delay slot to be booked error 300

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karen heskett

Harlow, United Kingdom 1 week ago

won't let me sign in to my iceland account

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simon waller

South Croydon, United Kingdom 2 weeks ago

cannot log in to my account or book a delivery

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Lynn

Edinburgh, United Kingdom 2 weeks ago

Cannot login to account, tried reset password, not allowing sign in.

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Joshua

Grantham, United Kingdom 2 weeks ago

Can't log into account

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Mrs B Orriss

Southampton, United Kingdom 2 weeks ago

Unable to book delivery slot says error delivery can’t be booked please try again later (300)

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peter coley

Birmingham, United Kingdom 2 weeks ago

can not logon

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A persar

Torquay, United Kingdom 2 weeks ago

Not taking payment or logging into PayPal

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Jord

Bedford, United Kingdom 2 weeks ago

Wont let me login

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Bolton, United Kingdom 2 weeks ago

Won't let me login

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Birmingham, United Kingdom 2 weeks ago

Say they know there is an issue when I rang twice in 5 days won’t allow me to pay with PayPal or my card laptop and app nothing works - you think they would want this fixed been like it 2 weeks since the website 1st went down just been shopping elsewhere they must be loosing so much money

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jenna

Basildon, United Kingdom 2 weeks ago

nothing in stock for delivery today

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Wandsworth, United Kingdom 2 weeks ago

Everything is out of stock online

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Nikki

City of Westminster, United Kingdom 2 weeks ago

It’s saying everything is out of stock

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Ealing, United Kingdom 2 weeks ago

everything saying out of stock

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Mia Rose

Newcastle upon Tyne, United Kingdom 2 weeks ago

Out of stock, I can’t go in, lol

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Andover, United Kingdom 2 weeks ago

will not allow log in

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CarolDavies

Caerphilly, United Kingdom 2 weeks ago

Will not accept my password

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Christine Foxall

Birmingham, United Kingdom 2 weeks ago

Rang customer services. No solution

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Belfast, United Kingdom 2 weeks ago

Not letting me log in. Changed password twice and still not letting me

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Marc

Southampton, United Kingdom 2 weeks ago

Won't let me login even after resetting password

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Liz

Jarrow, United Kingdom 2 weeks ago

Still trying after a week to sign in but no luck. Tried everything including reporting problem to Iceland but no change.

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Julie james

Caerphilly, United Kingdom 2 weeks ago

Website not working

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Emma

Maidenhead, United Kingdom 2 weeks ago

Won’t allow to log in

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Karen simmonds

Birmingham, United Kingdom 2 weeks ago

It won't let me book online to my address I've used online for years and today it won't let me so I put a different address and it was ok so is there problem with my address for some reason

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Jo

Greenhithe, United Kingdom 2 weeks ago

Every item showing as out of stock

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Paula

Plymouth, United Kingdom 2 weeks ago

haven't been able to log in for 3 days now in Plymouth, Devon

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B Watkins

Wolverhampton, United Kingdom 2 weeks ago

App not storing correct items in basket (deleting milk from basket, then adding more on like 6x). When it was finally sorted and correct I tried to pay.... But... My card shows payment made - then refund from Iceland, again.... payment to Iceland.... Yes, you guessed it, refund from Iceland. Right shambles. Each time going back to Iceland app to find items missing from basket or just wrong. Why?
Spent hours trying to order without success! Please get it sorted Iceland.

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Great Yarmouth, United Kingdom 2 weeks ago

Can’t do online order but saying it’s my end but isn’t

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N

Luton, United Kingdom 2 weeks ago

App won't let me add funds to bonus card or pay for shopping

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Amy

Wrexham, United Kingdom 2 weeks ago

Everything I try and sign in says error. Even when cha ger password as thought might of been wrong but wasn't

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Lynette Harvey

Tamworth, United Kingdom 2 weeks ago

Not accepting my login details. Changed password a couple of times to see if that would help but still can't login

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Maria Ann Wright

Sherborne, United Kingdom 2 weeks ago

According to their website EVERYTHING IS OUT OF STOCK!!!!!!

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Luap

Grangemouth, United Kingdom 2 weeks ago

Issues logging in via laptop ok on app

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Mrs Williams

Southampton, United Kingdom 2 weeks ago

Over a week been trying to shop on Iceland even no help from customers services I'm appalled with the service

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Vi

Worthing, United Kingdom 2 weeks ago

Unfortunately we were unable to process your request

Our systems automatically identified an issue with your browser or connection when you tried to access our website.

Please try refreshing or accessing our website from a different browser or another device. If you have browser extensions enabled, have recently installed new ones, or are using a VPN, try temporarily disabling them and then attempting to access our website again.

If this issue persists, please e-mail our customer care team at customer.service@iceland.co.uk and include the error reference below

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Mansfield, United Kingdom 2 weeks ago

Check out/payment not going through

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Nottingham, United Kingdom 2 weeks ago

Cant log into account

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Annie Bailey

Croydon, United Kingdom 2 weeks ago

Been blamed constantly for memory/apps/cookies on phone not being cleared. However, tried multiple devices, ran eventlog checks, and can confirm ICELAND are at fault for blocking entry for at least 14 days. Get your Helpdesk ppl to take ownership of the problem instead of constant pushback and blaming the customer.

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Elaine Sutherland

Lee, United Kingdom 2 weeks ago

Won’t let me pay.

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Brentwood, United Kingdom 2 weeks ago

Won’t let me check out or update my order

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K Wilson

Greenock, United Kingdom 2 weeks ago

All items showing as out of stock every single item and unable to place an or.

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Lisa

Pont-y-clun, United Kingdom 2 weeks ago

Won’t let me log in keeps saying error

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Mandy

Crook, United Kingdom 2 weeks ago

Won't letme log in

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Baker

Telford, United Kingdom 2 weeks ago

Can't login telling me my details are incorrect even changed my password still no access

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Antony

Swansea, United Kingdom 2 weeks ago

It says every item is out of stock

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Eve

Stoke-on-Trent, United Kingdom 2 weeks ago

I cannot get logged in even though my password and email are accepted

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Birmingham, United Kingdom 2 weeks ago

Saying password wrong

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Dunstable, United Kingdom 2 weeks ago

Won’t let me log in tried to reset password still no

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Abbie

Stoke-on-Trent, United Kingdom 2 weeks ago

Won't let me log in

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Annette

Retford, United Kingdom 2 weeks ago

Iv been trying for 3 days to login

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Christina

Newham, United Kingdom 2 weeks ago

Can't pay

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Claz smith

Camden, United Kingdom 2 weeks ago

Won't let me sign into account

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Thetford, United Kingdom 2 weeks ago

Everything is showing as out of stock

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Arbuthnot Squiers

Lambeth, United Kingdom 2 weeks ago

Pages not fully loading

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Jackson

Reading, United Kingdom 2 weeks ago

Won't log in

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Ilkeston, United Kingdom 2 weeks ago

Everything is outstock or you can not check out.

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Newcastle upon Tyne, United Kingdom 2 weeks ago

Every item is out of stock apparently!

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London, United Kingdom 2 weeks ago

I can't login have changed password and still can't log in please help ty

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Peep

Leeds, United Kingdom 2 weeks ago

It’s processing my order and as it’s about to take the money it just goes back to the click to pay screen and it’s just not taking the money to process the order at all

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Denise Thompson

Newcastle upon Tyne, United Kingdom 2 weeks ago

Site won't let me book a delivery

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Sarah cross

Warrington, United Kingdom 2 weeks ago

Can not log in on app or website Bernard customer for years

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Lisa

Coventry, United Kingdom 2 weeks ago

Not letting me do an online order when it has available slots

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Mark fraser

Aberdare, United Kingdom 2 weeks ago

Not letting me sign in or put post code in

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St Helens, United Kingdom 2 weeks ago

still not loading items properly or logging me in properly. Customer service not very helpful

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mikeobrien778@gmail.com

Smethwick, United Kingdom 2 weeks ago

Login won't work

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J

Huntingdon, United Kingdom 2 weeks ago

Everything's coming up as out of stock on both app and website

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Elisabeth

Plymouth, United Kingdom 2 weeks ago

Won't let me sign in to my Iceland account, just keeps saying, "There is a problem, please check and try again"

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Luton, United Kingdom 2 weeks ago

I have tried to pay for my shopping at least 10 times this morning to no avail
all that keeps poppping up after asking for authentisty is unble to accept payment try again later

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S.E.W.

Jarrow, United Kingdom 2 weeks ago

Have been unable to login for the last 4 days. Have tried everything from changing search engine, reinstalling app, clearing caches etc. Nothing works.

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Paula

Romford, United Kingdom 2 weeks ago

Have not been able to log in for 5 days. Have changed password, installed the app and tried several different devices.
Called and emailed customer service, but they can't help.
Maybe it's either a data breach or Iceland are going into liquidation?
All very strange.

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Elaine

Glasgow, United Kingdom 2 weeks ago

Showing every item being out of stock

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Milton Keynes, United Kingdom 2 weeks ago

Everything is out of stock. Literally, everything.

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Ryan Bradley

Glasgow, United Kingdom 2 weeks ago

I can’t login to my account

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alison birmingham

Birmingham, United Kingdom 2 weeks ago

sent a screenshot to iceland via email showing buffering red circle above basket if ppl send in screenshots they may fix it quicker

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linda butler

Whitstable, United Kingdom 2 weeks ago

I can't log in to the website

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Gemma

Liverpool, United Kingdom 2 weeks ago

My login not working

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vivienne ibbetson vivienneibbetson9@gmail.com

Lancaster, United Kingdom 2 weeks ago

can't log in

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Mel

Cwmbran, United Kingdom 2 weeks ago

Won’t let me login

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Barnet, United Kingdom 2 weeks ago

Unable to log in after changing password

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Anne Lithgow

Newcastle upon Tyne, United Kingdom 2 weeks ago

Unable to sign in to Iceland since saturday

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Lewisham, United Kingdom 2 weeks ago

Website bot working for delivery

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Pontefract, United Kingdom 2 weeks ago

Tried for a week to get into account used different devices, changed password still not able to sign I

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Tracey

Glasgow, United Kingdom 2 weeks ago

Won't let me log in. Changed password 4 times. Still nothing

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Newtownabbey, United Kingdom 2 weeks ago

Won't let me log in

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Rotherham, United Kingdom 2 weeks ago

wont let me sign in

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Carl

Hull, United Kingdom 2 weeks ago

Everything is out of stock online shopping

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Daz

Basildon, United Kingdom 2 weeks ago

Firstly website was showing everything out of stock, then it wasn't searching properly but appeared to be working ok. Now I cant sign back-in, even changed password twice even tho I'd logged in earlier. No answer on telephone customer service

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denise

Waterlooville, United Kingdom 2 weeks ago

Showing EVERYTHING as out of stock??

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Telford, United Kingdom 2 weeks ago

Everything out of stock??

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Colin Parkes

Martlesham, United Kingdom 2 weeks ago

Won’t let me log in and the check out won’t update

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Meryl williams

Cwmbran, United Kingdom 2 weeks ago

I can’t login

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nigel

Swindon, United Kingdom 2 weeks ago

it seams Iceland don't care!! it think it time to change where i shop!

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Great Ryburgh, United Kingdom 2 weeks ago

Showing everything out of stock

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Marie Robinson

Hastings, United Kingdom 2 weeks ago

I can't book a delivery time and date, it has been like this for at least 6 hours.

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Samantha

Clayton, United Kingdom 2 weeks ago

It won't let me log into my account to book a delivery for tomorrow

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Dawn

Chiswick, United Kingdom 2 weeks ago

just constantly loading but asking me to sign in when I already have its just not stopping loading and says log in...not able to use at all..can't book delivery still says to sign in

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Jenny

Barking, United Kingdom 2 weeks ago

Can’t pick a delivery slot. It’s not working

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Pauline morrow

Craigavon, United Kingdom 2 weeks ago

Is Iceland down

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Birmingham, United Kingdom 2 weeks ago

been 6 days can log in but site wont load

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Amanda

Liverpool, United Kingdom 2 weeks ago

Won't let me sign in

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Zoe McDonald

Wolverhampton, United Kingdom 2 weeks ago

cant login to site or book delivery

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Martin O'Connor

Wembley, United Kingdom 2 weeks ago

Not possible to top up bonus card. This since yesterday, tried card and PayPal.

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Mrs McMillan

Poole, United Kingdom 2 weeks ago

Won’t let me log in

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Lochgelly, United Kingdom 2 weeks ago

All food showing out of stock

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London, United Kingdom 3 weeks ago

Can’t log in on any accounts

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Kevin Steel

Normanton, United Kingdom 3 weeks ago

Won't let me put money on savings card

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Londonderry, United Kingdom 3 weeks ago

All items out of stock and won’t let me pay

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K

Waltham Forest, United Kingdom 3 weeks ago

Cant Log in to my account

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Jim

Liverpool, United Kingdom 3 weeks ago

Paying by paypal not working

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Lynn hogan

Derby, United Kingdom 3 weeks ago

Won’t let me sign in evenchanged my password

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Banbury, United Kingdom 3 weeks ago

Unable to log in, even after resetting password like 10 times

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margaret

Stockton-on-Tees, United Kingdom 3 weeks ago

can't order anything, it's saying EVERYTHING is out of stock

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Darwen, United Kingdom 3 weeks ago

Wont let me login

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Milton Keynes, United Kingdom 3 weeks ago

Saying everything is out of stock ?

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Sheila Sulley

Canterbury, United Kingdom 3 weeks ago

Delivery page will not load so cannot book a delivery. Store locator states 'No Stores in my area' but have two local!

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alison

Birmingham, United Kingdom 3 weeks ago

been unable to get in properly since 20th june lets me login but then just a buffering circle top right above basket

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Corriene

Rotherham, United Kingdom 3 weeks ago

Can not login saying my password is wrong so i changed it and still having issues.

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Swaffham, United Kingdom 3 weeks ago

Can't log in changed password but still not logging me in

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Miranda Yates

Torquay, United Kingdom 3 weeks ago

Not allowing log in now even if you change your passwords. Iceland themselves has not commented on it and I tried contacting customer service. They said everything was 'fixed'. Maybe someone should let the newspapers know to kick things into gear...
Been 5 days now and the issues keep piling up or changing. No wonder their delivery slots are getting cheaper because no one can put an order in!

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Therese Atkinson

London, United Kingdom 3 weeks ago

Not accepting card to top up

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Josie

Ryde, United Kingdom 3 weeks ago

Wont let me log in even after changing password

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Suzanne Lever

Stockport, United Kingdom 3 weeks ago

I have been trying to check out my shopping since yesterday afternoon and its not letting me check out. I have contacted Iceland twice regarding this problem and neither of the agents could help me!!!

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Bedford, United Kingdom 3 weeks ago

Can't log in

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Slough, United Kingdom 3 weeks ago

Doesn't recognise my log in details, and won't let me change password. Also logged me out of an online shop last night, after spending 40 minutes ordering.

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Newham, United Kingdom 3 weeks ago

Everything is out of stock apparently, can't order.

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Carolynn Hopkins

Luton, United Kingdom 3 weeks ago

Everything is out of stock

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Valerie Turner

Bishop's Stortford, United Kingdom 3 weeks ago

Everything is showing out of stock on website for delivery today.

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Torquay, United Kingdom 3 weeks ago

All products showing as out of stock

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nigel

Swindon, United Kingdom 3 weeks ago

2 days now i not been able 2 order online

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Hamilton, United Kingdom 3 weeks ago

Won't let me pay

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Sheila Sulley

Canterbury, United Kingdom 3 weeks ago

Won't let me book a delivery

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Lisa

Manchester, United Kingdom 3 weeks ago

I'm unable to book my online shopping this has been the same for a couple of days now.

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Vicki

South Shields, United Kingdom 3 weeks ago

All items showing as out of stock.

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IRENE

Matlock, United Kingdom 3 weeks ago

NOT SEEN THE LOGIN ICON SINCE I LAST SHOPPED 5 DAYS AGO

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Linda

Torquay, United Kingdom 3 weeks ago

Seems to be a data breach, I think. Can't pay and items show out of stock. Just had multiple log in attempts on my email since having this issue for the past two days but seems to have gone on longer for others.
Check your email activity and change your passwords.

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Snodland, United Kingdom 3 weeks ago

Not letting me pay just buffering

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bob

Ipswich, United Kingdom 3 weeks ago

unable to log in

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David blagden.

Manchester, United Kingdom 3 weeks ago

Keeps taking everything out of my basket. Tried four times.

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Bournemouth, United Kingdom 3 weeks ago

Checkout payment problems

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Maxine Buckingham

Newham, United Kingdom 3 weeks ago

Every single item is showing as out of stock

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Bev

Worthing, United Kingdom 3 weeks ago

Cannot log in

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irene

Matlock, United Kingdom 3 weeks ago

the page has no log in and I can't access.

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Miss Anderson

Hitchin, United Kingdom 3 weeks ago

Everything comes up out of stock

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Jolene booth

Leeds, United Kingdom 3 weeks ago

Showing all stock out of stock

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Michelle Genge

Dudley, United Kingdom 3 weeks ago

Had difficulty logging to place an order for past few hours

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Laura

Surbiton, United Kingdom 3 weeks ago

Not letting me log in

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Mr JG Chick

Bristol, United Kingdom 3 weeks ago

Cannot log in

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Tessa Hilton

Scunthorpe, United Kingdom 3 weeks ago

Website is showing everything in store is out of stock. Had 2 attempts today and now my booking has expired

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Linda Tustin

Cardiff, United Kingdom 3 weeks ago

Logged in ok so started shopping, got kicked off now won't let me log back in. I've changed my password 3 times and rebooted my laptop still no good.

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Michael

Southampton, United Kingdom 3 weeks ago

cannot log on spinning icon

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Catherine O'brien

Livingston, United Kingdom 3 weeks ago

Why can't I do my usual order on the app. It won't let me sign in

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o

St Helens, United Kingdom 3 weeks ago

unable to log in to complete online food order

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Greenwich, United Kingdom 3 weeks ago

it says ALL ITEMS ARE OUT OF STOCK

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Irene

Matlock, United Kingdom 3 weeks ago

been trying to make an order for two days but the site won't let me log in

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L Watkinson

Clacton-on-Sea, United Kingdom 3 weeks ago

Can't add items to basket, everything out of stock ..

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M Atkins

Ringwood, United Kingdom 3 weeks ago

Won't let me login

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Leicester, United Kingdom 3 weeks ago

Iceland loaded but says everything out of stock

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alison wood

Birmingham, United Kingdom 3 weeks ago

will let me log in but site not loading properly

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Andrea brown

Motherwell, United Kingdom 3 weeks ago

I can not sign into my account at all

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Jenna

Manchester, United Kingdom 3 weeks ago

I am trying to log in with the correct username and password and it saying something is wrong

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Mandy

Plymouth, United Kingdom 3 weeks ago

Can't log in ,says password is wrong

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Nottingham, United Kingdom 3 weeks ago

Still can’t sign in to complete checkout

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Tina Clifford

Simonstone, United Kingdom 3 weeks ago

Keeps kicking me off and logging me out

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Nottingham, United Kingdom 3 weeks ago

Not allowing me to log in on iceland

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Karen jackson

Southwark, United Kingdom 3 weeks ago

I can’t log in to pay and book delivery

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Sharon

Bedford, United Kingdom 3 weeks ago

Won't let me login to complete my payment for my order

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Stockton-on-Tees, United Kingdom 3 weeks ago

Website

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Julie

Reading, United Kingdom 3 weeks ago

Bristol

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Manchester, United Kingdom 3 weeks ago

Isn’t loading

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D Owens

Camden, United Kingdom 3 weeks ago

No internet connection displayed on Iceland App, otherwise my internet is working fine.

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Sheffield, United Kingdom 3 weeks ago

Every product I search ,it just keeps saying 0 products found

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Jamie hume

Whickham, United Kingdom 3 weeks ago

It's not letting me pay

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Manchester, United Kingdom 3 weeks ago

Iceland online shopping not been working since I tried at 6am this morning.

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Gaynor

Glossop, United Kingdom 3 weeks ago

Will not respond to REBOOK time slot tried over and over for hours to amend my order and rebook

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Portsmouth, United Kingdom 3 weeks ago

It won't let me do any shopping on line

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Kathryn

Wallasey, United Kingdom 3 weeks ago

Security codes they send to your email when you login keep saying they are wrong and will not let me login

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K. Evans

Southwark, United Kingdom 3 weeks ago

Not listing items to order

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Karen Naylor Bates

Mossley, United Kingdom 3 weeks ago

Cannot list things to order. Problem on line. Trying for over 5 hours

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Birmingham, United Kingdom 3 weeks ago

Problem with loading and wouldn’t except payment straight away

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Croydon, United Kingdom 3 weeks ago

Its not letting me login to my account

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Eve Grainger

Liverpool, United Kingdom 3 weeks ago

Can't pay for order either by PayPal or credit card

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Hartlepool, United Kingdom 3 weeks ago

Website been having problems for a few days now all items out if stock

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London, United Kingdom 3 weeks ago

Can't log on to Iceland app. Keeps saying error

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Jayne

Bournemouth, United Kingdom 4 weeks ago

Transmission problems!!

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Leicester, United Kingdom 1 month ago

Site down for a few hours, tried to order 5 hour's ago and wouldn't accept payment.

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Whitley Bay, United Kingdom 1 month ago

I can't book a delivery.it keeps asking me to login when I'm already logged in and when I do click on the login it just freezes.

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Nottingham, United Kingdom 1 month ago

Can't login or do anything on site

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Peter Hutton

Stockton-on-Tees, United Kingdom 1 month ago

Not excepting payment

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Sharlene Smith

Birmingham, United Kingdom 1 month ago

Can’t log in. For two days and tried may devices and changed passwords

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Frequently Asked Questions

We have recently sent browser requests to Iceland.co.uk and it's up and running with status code 200 (UP) and a response time of 1.4 ms. We recommend clearing your cache or restarting/updating your app.

If you are experiencing slow performance while using Iceland.co.uk, it may be your internet connection. Before you call your internet provider to ask about the slow speed, make sure to clear your cache, update the app, and check for any outages first.

HTTP response status code is a 3-digit code returned by the server indicating the status of the request. The code is typically accompanied by a message that provides additional information about the response such as:
  • 2XX - Successful - Website is up & reachable.

  • 3XX - Redirect - The website is accessible, but the browser is redirected to another page.

  • 4XX - Browser Error - The requested page is not available or doesn’t exist.

  • 5XX - Server Error - There are internal errors on the server.

The status code helps developers and users to understand what’s happening with a certain request. This also serves as a guide to take appropriate actions if needed.

The HTTP response time is the amount of time it takes a website to respond to a request made by your device. It calculates how long it takes for a website to load after you click on a link or type a URL into your browser.

Aside from trying a different device, you can also check your device's software if it’s up to date by checking for available updates in your settings.

If the issue persists after trying all of our tips, you can report the issue to us so we can further investigate. By this, you can also see if other users are experiencing it, too.