Is Thinkmoney down - December, 2023?
Thinkmoney Outages and Status
ThinkMoney is a financial service provider that helps users manage their money more efficiently. It offers a range of services, including budgeting and bill payment, to help users keep track of their finances. It also provides tips and advice to help users make smarter decisions about their money.
Catherine Parish
Wincanton, United Kingdom • 4 hours agoCan't send payments and all money held for bills and can't transfer it to card as not working. What is going on???
Great Hampden, United Kingdom • 2 days ago
Can't get on to the app at all
Benjamin Tierney
Blackburn, United Kingdom • 3 days agoWife transferred two separate amounts £99 and £1000 to my account last night and still not hit my account yet this morning!!!!! We’re both bank with think money too!!!!!!
Ja dunn
Dublin, Ireland • 3 days agoWaiting 4weeks for t /m to sort my acc ount left with out money access in eire
Stoke-on-Trent, United Kingdom • 5 days ago
Haven’t kept enough money in my bills it’s all gone to my spends also not paid most of my direct debits this morning card keeps declining when funds present emails ignored and calls not answered for over two nearly three weeks
Matthew Briggs
London, United Kingdom • 6 days agoCannot access my account via new app so i can't use my account this has been since 17/1/23.
Absolutely atrocious service we have now been told we have no account!!!
Susan
Glasgow, United Kingdom • 6 days agoApp down internet banking down no one answering phones was on for almost three hours but no answer
Joseph jabati
Ealing, United Kingdom • 1 week agoCan’t access login on app. It’s like the app has frozen. It just shows a blue screen and nothing else
Islington, United Kingdom • 1 week ago
I can't pay my credit card so I had to contact the credit card company and they gave me their sort code & account number so I could transfer the money instead which worked. My card works to tranfer money, shop on Amazon, pay school dinners online, withdraw money and contactless in shops. The bills account is messed up! It's saying my bills will be short in December which is untrue becaise I have money to cover all of my bills. In Nov my council tax bill money was moved to my card account, bit yet it said it has been paid on the 21st. I'd like to know where the extra money on my card account has come from. It's the amount of my Council Tax bill yet it has already been paid. Is that phantom money which isn't really there? When is the app going to be fixed and why isn't TM putting out a statement to reassure their customers? I'm so baffled! At least let us know what's happening! This has to be illegal! We shouldn't be paying this monthly fee! Some people are in serious distress with no food and heating because they can't access their money
Martin Teale
Batley, United Kingdom • 1 week agoUnable to make payments via the new app. Unable to get any help from Think Money, unable to contact. The new app is a distaster. Ofcourse they have taken their fee.
Heidi gower
Taunton, United Kingdom • 1 week agoMy money is not showing in my account!!been on phone for 2 hours, why is no one answering
David logan
Wolverhampton, United Kingdom • 1 week agoCard is not authorising payments despite money being in the account
Eileen Docherty
Bar Hill, United Kingdom • 1 week agoMy new card is not being authorised for online paymentswhen i have updated my details
Peter Sait
Birmingham, United Kingdom • 1 week agoTesco bank said that they DO NOT ACCEPT PAYMENT FROM THIS CARD TYPE..... WHY, THEY ALWAYS HAVE IN THE PAST.... CAN YOU PLEASE TELL ME WHAT IS GOING ON.
Sarah Clemons
Deal, United Kingdom • 2 weeks agoNew app not working properly, no one is answering the phones, account in not working properly, money in wrong accounts, wtf !!! Need my money please sort this mess out NOW !!!!
KeelyTopliss
Birmingham, United Kingdom • 2 weeks agoWhat a flaming nightmare. Been trying to access the app with no success. Phone calls aren't being answered. It's a shambles. We can't access our bank account therefore we have no money. You should be ashamed. Why aren't you explaining to your customers (which after this debacle you'll probably lose alot) what's wrong !!
Christina Drummond
Stroud, United Kingdom • 2 weeks agoI can't login due too an old number in account need too sort this. I have a child and need access too my bank !!!
Rebecca forster
Consett, United Kingdom • 2 weeks agoOn hold 2hpur 45 minutes!
Hereford, United Kingdom • 2 weeks ago
Not working
Matthew banks
Bury St Edmunds, United Kingdom • 2 weeks agoHad money put in and it’s not showing and won’t let me register my new card
Croydon, United Kingdom • 2 weeks ago
You can not get through to talk to anyone!!!!!
When you call they have a recorded message and they are busy
They have you waiting on hold for over an hour then just put the phone down.
I can get into my account and all my bills and wages go in there.
If they knew they were changing systems at least extend the contact hours and during the weekend. I will have to take time off to sort this now.
It feels like they have just stolen my money. Absolutely ridiculous and I am fuming as I still have no access to my money. I will be reporting this to the ombudsman
Adele Kenny
Birmingham, United Kingdom • 2 weeks agoNeed to get into the app and its saying no account found
Scott Nobles
London, United Kingdom • 2 weeks agoJoke
Patricia Turner
Luton, United Kingdom • 2 weeks agoHi
I have not been able to use my card online. Even through I have approved the site keep advising its been declined
caroline naylor
Hatfield, United Kingdom • 2 weeks ago10 unauthorised payments have been taken out of my bank account and account cleared out. Cannit get intouch with thinkmoney on phone.
Desperatly needf my money.
David wood
Birmingham, United Kingdom • 2 weeks agoCant pay my Credit cards move money 45 minutes on phone for no one to answer the new so called app is a load of s..t I am moving theres no way am staying with them after this I pay for this account it's not free 15 a month for this to happen joke
Newham, United Kingdom • 2 weeks ago
I can't open the app
William Owen
Gloucester, United Kingdom • 2 weeks agoApp not working, cannot transfer money.
Phones not answered.
Complete shambles since new App deployed.
Southampton, United Kingdom • 2 weeks ago
Can't get through bank account locked!! All week and no success speaking to anyone
Tower Hamlets, United Kingdom • 2 weeks ago
Bank transfer not recieved
Courage Shumba
Harare, Zimbabwe • 2 weeks agoThe thinkmoney app is not working . I'm away in Africa . I can't access my account or transfer any funds . I am now stuck abroad without any money
jason lee
London, United Kingdom • 2 weeks agothe app is saying user not found ,
when someone said wait 24 hours i waited 48 hours until i tried and still nothing working ??
GILL
Manchester, United Kingdom • 2 weeks agoCan't pay my credit card on it keeps saying declined Tried to update my new card saying not recognised This is a joke They should have made sure it was working properly before it went live and kept our old card active Can't speak to anyone no emails being answered Shocking service
P sy
Morden, United Kingdom • 2 weeks agoDown 48 hrs now... no staff answering and it's very busy run to xmas
Karen stannard
Cambridge, United Kingdom • 2 weeks agono money since 17th November. wages been paid in ..Can't acces my account as won't except my password. On hold for hours. Treatment of myself and other customers absolute shambles had enough reported to my local Mp I have no food. Running low on gas and electric. Direct debits need sorting. Not good in leaving customers without access to their money its criminal.
Colleen Burns
London, United Kingdom • 2 weeks agoI WANT THIS COMPANY TO PHONE ME ASAP!!!!!!
NOT ONLY HAVE YOU IGNORED MULTIPLE EMAILS FROM MYSELF AND OTHERS EVERYONE IS ON HOLD 3+ HOURS TO GET CUT OFF !!
I WANT MY £210 BACK IN MY ACCOUNT.
YOU HAVE IGNORED ALL COMPLAINTS ON HERE AND FACEBOOK - NO ACKNOWLEDGEMENT OR REASSURANCE/ STATEMENT FROM THIS MONSTROSITY OF A COMPANY.
RING ME !!
Teresa Williams
Manchester, United Kingdom • 2 weeks agoCannot log in to my account with the new thinkmoney app. Actually got through to an advisor. Changed my email address & said I should be able to log in from 10am this morning. Did not happen!! Rang today, got cut off after 2 hour wait! NOT ACCEPTABLE!! THINKMONEY SORT IT !!!
Bristol, United Kingdom • 2 weeks ago
Can’t speak to anyone just get cut off
Colleen
London, United Kingdom • 2 weeks agoMissing money from my account!
Not crediting money despite receiving notifications!
I want my £210 back!!
Minnie
Crawley, United Kingdom • 2 weeks agoI've been trying to get through to thinkmoney since Friday morning always puts u on hold no one answered the phones I need to get money out but can't I'm disabled is there any other way I can get hold of them
Tina Whiteley
Wetherby, United Kingdom • 2 weeks agoCannot access my card pin (says its wrong but to my knowledge hadn't changed) then online pin is different, bit cannot use it. When trying to pay money in at post office, they was asked to retain my card (I refused). What is happening can't pay in or take money out
Mrs L Rimmer
Manchester, United Kingdom • 2 weeks agoI cannot access funds that were paid in on Monday. Everytime I call we are being disconnected. It's now even the list abd stolen line.
John Wombwell
Reading, United Kingdom • 2 weeks agoThink Money are treating their customers with utter contempt.
I would suggest that all those that are having serious issues with their think money account, log in, etc. make a 1 star review on Trust Pilot.
Last week they had a 4.2 rating and is now 3.1
Still too high in my opinion
Kevin young
Templepatrick, United Kingdom • 2 weeks agoCannot login the new app and cannot speak to anyone as always cut off
Debra POLLITT
Manchester, United Kingdom • 2 weeks agoI need to speak to someone at Think Money. Been emailing since Monday morning. Can’t get through on phone. Need to access my mobile net. Got a new phone number.
Clevedon, United Kingdom • 2 weeks ago
Can’t pay bills over the app, very frustrating
Aaa
East Ham, United Kingdom • 2 weeks agoThey are not answering the phone calls I transfer money to my thinkmoney account and I haven’t received yet since morning at11. Not sure when they are planning to resolve
Fi
Thame, United Kingdom • 2 weeks agoHave Been unable to receive money from earlier today that got sent to my account its a joke now and also my credit rating has gone down Due to a missed payment fuming
Steve
Hull, United Kingdom • 2 weeks agoTrying to pay credit card funds in my think money account but think money keep declining my payment to vanquis
Janet Parsons.
Bingley, United Kingdom • 2 weeks agoNov 21st 23-Argos has declined online payment for my Argos Card saying that your new debit card is the wrong number. After several unsuccessful attempts I have now paid by bank transfer using the new App. The fault for the number of attempts lies with Argos Card Services giving me 5 different Payee account names. I am now setting up a direct debit to ensure the minimum payment is at least covered each month. The bank transfer name etc. you have now confirmed and my immediate payment has gone through. My new card is working on the internet, Amazon etc. I have also been able to use it successfully at my local farm shop. So congrats for your new App so far. I am almost 80 years old, so I thought you might like a few encouraging words from an oldie. Wait time on the phone to you is dreadful at the moment but I'm sure you will improve that. Good design on new card, slim and number on the back. Best wishes!
Thomas Gardner
Newcastle upon Tyne, United Kingdom • 2 weeks agoCan’t access account can’t get cash can’t see transaction
Lisa Greenwell
Glasgow, United Kingdom • 2 weeks agoYour phones are not working. I need urgent help
Anne bishop
Ashford, United Kingdom • 2 weeks agoAccount blocked. Cannot get through on phone or headoffice closed? Need my money for food. Disabled can't live like this Help
Susan tarran
Wrexham, United Kingdom • 2 weeks agoI can't get my new card activated I need money for bills urgently have been trying to get through for days
Newcastle upon Tyne, United Kingdom • 2 weeks ago
Fuming no ability to acsess my money since Friday .
15 years been a loyal customer yet you won't man lines to help customers . A new app before Xmas isn't good and I need money to pay bills !
Hamid khalili
Islington, United Kingdom • 3 weeks agoApp not workng my money disapear help us whats going on no tel answer
Georgina webb
London, United Kingdom • 3 weeks agoThey don’t answer the phone
Mandy Curtis
Snetterton, United Kingdom • 3 weeks agoAccount Balance is not correct says 0.00. Neither is my Bills all of remaining Bills and my card balance are shown in the Bills Account. Cannot transfer money.
Kevin
Aylesford, United Kingdom • 3 weeks agoAll my money has gone??
FIONA
Manchester, United Kingdom • 3 weeks agoNothing works and no one answering phone since Friday
Stroud, United Kingdom • 3 weeks ago
I can’t log in as it says my account is not found
South Molton, United Kingdom • 3 weeks ago
Just not able to login
Olive Rolfe
Newham, United Kingdom • 3 weeks agoCan’t get the last number of the code to go in tried loads of times and still not getting any where this is so annoying been waiting on the phone long queues then get cut off! Had enough of hanging around!
Glasgow, United Kingdom • 3 weeks ago
No money since Thursday due to new app not working shame on you
Ian Graham
Newcastle upon Tyne, United Kingdom • 3 weeks agoHi my thinkmoney app is blocked, want to get back in please
Pauline
Tadcaster, United Kingdom • 3 weeks agoNew app not working account not found
Jane Green
Wemyss Bay, United Kingdom • 3 weeks agoCan't login to the new app.
Molly
Wigan, United Kingdom • 3 weeks agoNot recognising the cvc number that is printed on the card. Constantlt saying it's wrong. So I can't see my PIN to check if my card is activated, because of course there is nowhere to input the last 4 digits of my card number when I log onto the app. Launched on Fridat, no customer service over the weekend.
Simon
Colchester, United Kingdom • 3 weeks agoCannot log in to new app.
Drew
Greenfield, United Kingdom • 3 weeks agoI haven’t been sent a new card for the new app I can’t access any of my money , phone line was busy and kept cutting me off now I’m left with no money over the weekend
Mrs Madeline Cooke
Milton Keynes, United Kingdom • 3 weeks agoCan't get the new app for thinkmoney keeps opening the old one up. So I can't action my new card.
Lizzie
Southwark, United Kingdom • 3 weeks agoUpdate think money app in App Store and it works been trying all day till I updated it
Viv
City of Westminster, United Kingdom • 3 weeks agoThey say everything is working but I can't get access to my account or my card
Hell
Gamlingay, United Kingdom • 3 weeks agoLogg in only to be told log out
No services available
Annie Fawcett
Middlesbrough, United Kingdom • 3 weeks agoNot able to make online payments
David mcminn
Stafford, United Kingdom • 3 weeks agoCan't access new card been on hold for over 3 hour's now better get this sorted it's a joke
Liz
Southwark, United Kingdom • 3 weeks agoWhy carnt I get on my app
Annie
Coventry, United Kingdom • 3 weeks agoWhy can't I get in my new app
Seanback
Swanley, United Kingdom • 3 weeks agoNew app not working
Jan
Motherwell, United Kingdom • 3 weeks agoNew app not working,no funds showing in my account through my old app.Card not working.currently on hold for 1hr 38 mins so far
Paul
Stowmarket, United Kingdom • 3 weeks agoCan't verify new card with online shopping amazon etc
Kevin
London, United Kingdom • 3 weeks agoNot working
Annie
Coventry, United Kingdom • 3 weeks agoCannot log in to new account to activate card, so angry at min
Dover, United Kingdom • 3 weeks ago
They promised a new app and card would be working by 8am is 11.30 am and the app does not work. Also my wages which have just been paid in have vanished. I have no access to money. Try calling them and the auto call handler cuts your call off after telling you to wait 45 minutes. Then line goes dead.
Bianca
Gillingham, United Kingdom • 3 weeks agoApp and cards still not working, despite being told that it would be up and running by 8am
Isabella green
Glasgow, United Kingdom • 3 weeks agoIve got my new app and i cant get in to see anything
Tess
Sheffield, United Kingdom • 3 weeks agoCan’t assess anything on the new app
Peterhead, United Kingdom • 3 weeks ago
Waited 2 hours on hold for an urgent problem then I was cut off!
MWe
London, United Kingdom • 3 weeks agoNew card/app activated, but can't verify new card as a payment method in Amazon/Paypal/other accounts.
geraldine gadsden
Southall, United Kingdom • 3 weeks agocannot access new app
Hackney, United Kingdom • 3 weeks ago
Cannot get on to online bankiing all day and no one answes the oho e for 4 hrs
Bournemouth, United Kingdom • 3 weeks ago
Application not working
Mr Andrew Hawthorne
Birmingham, United Kingdom • 3 weeks agoHas now been showing 'technical error' for over an hour (for myself and my parents - 3 separate accounts. )
Slough, United Kingdom • 4 weeks ago
Can't get into app reports Technical error
Brian
Peterborough, United Kingdom • 4 weeks agoTechnical error on mobile app
Jon
Warrington, United Kingdom • 4 weeks agoIPHONE APP SAYING THERE IS A TECHNICAL ERROR
Steven harcourt
Durham, United Kingdom • 1 month agoCan't open my banking app. It just keeps showing me the signal like its trying to load
Chris
Southwark, United Kingdom • 1 month agoUnable to log in banking app even though I checked for regular app updates
Peter
Brentwood, United Kingdom • 1 month agoRecent problems sending and receiving faster payments
Helen
Irvine, United Kingdom • 1 month agoThe app not working
Chipping Norton, United Kingdom • 1 month ago
Can't get into thinkmony app on mobile
Rebecca inch
Durham, United Kingdom • 1 month agoMy online banking won't load
Northamptonshire
London, United Kingdom • 1 month agoApp is down , can't use my card at cash machine or in shops , can't buy anything off Amazon or any online shopping sites , I have just been paid and I can't use MY money it's unbelievable and disgusting to be honest
Bognor Regis, United Kingdom • 1 month ago
App won't allow login
Coventry, United Kingdom • 1 month ago
App down
Stockport, United Kingdom • 1 month ago
Maintenance
Evelyn Watson
Shaw, United Kingdom • 1 month agoWhy is the app down and the phone line seems to work gine
Marie
Salford, United Kingdom • 1 month agoI can’t login to the app and I can’t get my account balance via the telephone
Vicki
Grays, United Kingdom • 1 month agoCan't login to app
Don
Nottingham, United Kingdom • 1 month agoMaintenance message on screen?
Worcester, United Kingdom • 1 month ago
down
GRAHAME
Winsham, United Kingdom of Great Britain and Northern Ireland • 2 months agoUnable to login, continually asks for new passcode
Allaina cole
, • 3 months agoUnable to sign in app or even put passcode in
Huddersfield, United Kingdom of Great Britain and Northern Ireland • 3 months ago
It working disgracful
Sheffield, United Kingdom of Great Britain and Northern Ireland • 3 months ago
Can’t access online banking offline for 5 hours due to maintenance. Shocking
Hartlepool, United Kingdom of Great Britain and Northern Ireland • 3 months ago
This service is shite
Sarah
Swansea, United Kingdom of Great Britain and Northern Ireland • 3 months agoYour not sending your stupid push notifications wtf so I cwnt buy anything on line stupid bank system your computers are crap
Swansea, United Kingdom of Great Britain and Northern Ireland • 3 months ago
No push notification cent buy anything on line
Iorwerth Davies
Llansantffraid, United Kingdom of Great Britain and Northern Ireland • 3 months agoHaving problem with my thumb security verification .not accepting it.can ise password
Pat saunter
Colchester, United Kingdom of Great Britain and Northern Ireland • 4 months agoI can,t get into my bank..The app is not working!!
Preesall, United Kingdom of Great Britain and Northern Ireland • 4 months ago
app is not working
Borehamwood, United Kingdom of Great Britain and Northern Ireland • 4 months ago
Can receive money but when sending goes from account but they are not receiving
Sheffield, United Kingdom of Great Britain and Northern Ireland • 4 months ago
Not going through
Demi
Hollym, United Kingdom of Great Britain and Northern Ireland • 4 months agoSomeone transferred me money Friday still haven’t received it and it’s now Sunday night normally I’m within 10 minutes
Robert Dickinson
Bradworthy, United Kingdom of Great Britain and Northern Ireland • 4 months agoWent to post office to put £25 to my thinkmoney account but not reported to have been added to that account today - 22/07/2023