Is Shein.co.uk down - April, 2024?

Shein Outages and Status
Shein Logo

Shein.co.uk is an online fashion retailer that offers a wide selection of stylish and trendy clothing for women, men, and kids. It provides affordable prices and fast shipping for customers around the world.

Last check: Just Now |

URL Checked:

https://www.shein.co.uk/

Last Down:

Down (Right Now)

Response Time:

no response

shein.co.uk outages reported by users in the last 24 hours

Possible Shein outages reported in the last 24 hours!

This chart shows the number of Shein outages/problems reported by users in the past 24 hours. All data in the chart is in the UTC time zone.

Shein Outage Locations

Location

Reports

Last Reported

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Manchester, England, GB

379

6 hours ago

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Cardiff, Wales, GB

23

3 days ago

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Omagh, Northern Ireland, GB

9

9 days ago

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Durban, KwaZulu-Natal, ZA

4

26 days ago

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Livingston, Scotland, GB

34

29 days ago

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Jacksonville, Florida, US

3

3 months ago

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Hamilton, Hamilton city, BM

1

5 months ago

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Kuching, Sarawak, MY

1

5 months ago

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Santon, Santon, IM

2

6 months ago

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Ballinasloe, Galway, IE

2

6 months ago

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Oedheim, Baden-Wurttemberg, DE

1

7 months ago

IE Flag Icon

Shannon, Clare, IE

1

7 months ago

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Cungrea, Olt, RO

1

7 months ago

IE Flag Icon

Clonmel, Tipperary, IE

1

7 months ago

US Flag Icon

Plano, Texas, US

1

7 months ago

Most common Shein problems reported by users

40

Service

2

General Issues

18

Ordering

40

My previous order is not showing

Are you experiencing issues with Shein right now?

Is shein.co.uk not working for you? If you are having issues with Shein, please use one of the options below to report a problem with the service

Shein.co.uk website response status history

Date and Time

Response Time

Status Code

13 Apr 2024 - 13:57

no response

400

13 Apr 2024 - 13:57

no response

400

13 Apr 2024 - 13:57

no response

400

13 Apr 2024 - 13:57

no response

400

13 Apr 2024 - 12:27

no response

400

13 Apr 2024 - 11:17

no response

400

13 Apr 2024 - 08:47

no response

400

This table shows the shein.co.uk outage requests and response browser checks executed automatically by the SiteDown service. All data in the table is in the UTC time zone. If Shein is down or slow for you. You can try using a VPN service(to try from a different location) and also check the Tips below

General Tips to Fix an Shein.co.uk

  • Verify the URL: One of the most frequent causes of not being able to visit a web page is entering an incorrect URL. If you're URL is wrong, the website may redirect to another website or display an error page.

  • Use a Different Device: Try using a different computer or device to access the website or app. We also advise you to attempt rebooting your device.

  • Delete Browser Cache: It's possible that cached files are preventing your browser from downloading new web pages. Refreshing the page will clear it. To do that, click Ctrl + F5 on a Windows PC or Cmd + Shift, then press R on a Mac.

  • Clear Browser Cookies: Clearing browser cookies fixes certain issues, such as loading or formatting issues on sites. You can do this by clicking your browser settings, then privacy, then clearing browsing data.

  • Use Incognito Mode: You can also try viewing the website in private mode or incognito mode first. By using this, cookies and all temporary cache will be automatically disabled.

  • Restart Your Router: Try restarting your network connection if other websites or apps are having problems or are running slowly.

  • Firewall and Antivirus: Your ISP provider may have blocked the website or app you are attempting to access. If that's the case, you can try using a VPN service to visit the website or app to see if it will work.

  • Check your Firewall & Antivirus: These can occasionally block access to certain websites or services. To troubleshoot this issue, you may consider temporarily disabling them to see if it resolves the problem.

  • Clear DNS Cache: To speed things up, all OS systems save name resolution information into the DNS cache. In your case, the information recorded could be outdated or incorrect. We advise you to search on How-To guides on the web to clear your DNS Cache.

Join Shein Discussion

Suggestions? Issues? Outages?
Please share your Shein experience with other users around the globe.

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amira

Manchester, United Kingdom 6 hours ago

it wont let me checkout my order keeps saying nerwork error

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Tiera

Derby, United Kingdom 22 hours ago

It keeps sayin network error when I’m tryin to checkout

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Freya Bryan

Bristol, United Kingdom 1 day ago

Only showing jewellery

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Julie hadley

Manchester, United Kingdom 4 days ago

Won't go to order confirmation

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Bradford, United Kingdom 5 days ago

Not letting me checkout

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Ash

Romford, United Kingdom 6 days ago

Nothing is loading properly

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Feltham, United Kingdom 6 days ago

I’m unable to place an order. How do I fix this?

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Castleford, United Kingdom 1 week ago

Won’t open

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Angela

Omagh, United Kingdom 1 week ago

Saying not working

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Linda

Leeds, United Kingdom 1 week ago

Website not completing purchases.

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Emma

Bradford, United Kingdom 1 week ago

App is down won’t let me finish my order

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Newham, United Kingdom 1 week ago

Wont let me process my order it says network error

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East Sheen, United Kingdom 1 week ago

Error when trying to place my order

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Newham, United Kingdom 2 weeks ago

Won’t let you process order

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Armani Nicoll

Swansea, United Kingdom 2 weeks ago

Need to check out

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Preston, United Kingdom 2 weeks ago

Can't track my order

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Melanie newton

Manchester, United Kingdom 2 weeks ago

Cannot go to checkout . Blank screen , freezing

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Sandra Smith

Milton Keynes, United Kingdom 2 weeks ago

Can’t check out

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Coventry, United Kingdom 2 weeks ago

won’t let me checkout due to ‘network error’

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Cat

Manchester, United Kingdom 2 weeks ago

The checkout does not come up then the app shuts down

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Elaine O'Neil

Atherton, United Kingdom 2 weeks ago

Won't accept payment

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Ballabeg, Isle of Man 3 weeks ago

Website down and can’t check order status

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Janice

Basingstoke, United Kingdom 3 weeks ago

Not Showing orders

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Emma

London, United Kingdom 3 weeks ago

Cannot checkout to confirm order, nor customise items to add to order

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Dawn watson

Mansfield, United Kingdom 3 weeks ago

None of my orders are there and no tracking info

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Toni

Newcastle upon Tyne, United Kingdom 3 weeks ago

Can not check out and purchase items

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yas

Derby, United Kingdom 3 weeks ago

login details not working

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Aaminah

Durban, South Africa 3 weeks ago

Content hasn't been loading on the app as well as on the website. Pictures dont show when it eventually does load

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Sunel

Johannesburg, South Africa 3 weeks ago

Mobile app is not working, keep giving a time out and does not want to open anything.

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Durban, South Africa 3 weeks ago

Cannot log ins, keep saying Time out

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Jerry

London, United Kingdom 4 weeks ago

Server down can’t place order

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Wrexham, United Kingdom 4 weeks ago

Authentication service unavailable message. Unable to log in to account

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Spennymoor, United Kingdom 4 weeks ago

Service down

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Moya

Ocho Rios, Jamaica 1 month ago

Not accepting my payment

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Johnnie

Rio de Janeiro, Brazil 1 month ago

orders cannot works for credit card

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Joy

Road Town, British Virgin Islands 1 month ago

It is not allowing to place order

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Amanda Day

Colchester, United Kingdom 1 month ago

I cannot pay for items I wish to order in anyway at all. What is going on please?
Kind regards
Amanda Day

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Hackney, United Kingdom 1 month ago

Network issues with payment

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Dudley, United Kingdom 1 month ago

No previous account stats available and full basket now empty

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Ari

Edinburgh, United Kingdom 1 month ago

Not loading or showing my purchase history, it's like my account has been wiped.

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Beata

London, United Kingdom 1 month ago

I am unable to place an order on the app or online. it says Network error when I go to the payment but my internet connection is fine, I even tried changing between my wifi and my mobile data which have 2 different providers and it's the same

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Nova johansson

Gothenburg, Sweden 1 month ago

Shein is unavailable i cannot make an purchase or even connect my card again

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Jayne

Pontardawe, United Kingdom 1 month ago

unable to track parcel or see order status

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Karen Sinclair

Douglas, Isle of Man 1 month ago

Shein is not responding

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Managua, Nicaragua 1 month ago

403 server is gone missing

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Susan

Glasgow, United Kingdom 1 month ago

Website isn’t letting me see orders I have placed, see what was in my basket or anything at all

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Southsea, United Kingdom 1 month ago

I cannot proceed to checkout and pay for my items

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Gillian Reed

Sunderland, United Kingdom 1 month ago

Unable to view my orders to return

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Utica, United States 1 month ago

It wont let me make anpurchase

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Rebecca

Cardiff, United Kingdom 1 month ago

I can't order anything keeps saying network error

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SS

Tower Hamlets, United Kingdom 1 month ago

It says network issue when you try to place the order

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Siobhan Ward

Croydon, United Kingdom 2 months ago

Shein app not working

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S

Blackburn, United Kingdom 2 months ago

Can't add to or see wishlist. Cannot look at previous orders

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Milton Keynes, United Kingdom 2 months ago

mot working

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Elizabeth

Rotherham, United Kingdom 2 months ago

I've got 4 orders on at the moment none are showing nothing recent at all just very very old transactions even my basket has wrong things in , I've unistalled and reinstalled but nothing changes

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Michelle

Ashton-under-Lyne, United Kingdom 2 months ago

Not working

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Chatham, United Kingdom 2 months ago

Can't pay

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H

Ilford, United Kingdom 2 months ago

Can’t place order

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Helen

London, United Kingdom 2 months ago

Orders not showing

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Cath

Manchester, United Kingdom 2 months ago

Not been able to access my account for over 24 hours.

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Karen maris

Leicester, United Kingdom 2 months ago

Can't place my order

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Libreville, Gabon 2 months ago

pics not loading

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Kopavogur, Iceland 2 months ago

I can't see my wish list or previous orders

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sarah

Barrhead, United Kingdom 2 months ago

network error at checkout

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natalia

Romford, United Kingdom 2 months ago

it says network error when im in shein checkout

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Justine

Belfast, United Kingdom 2 months ago

Not working at all wishlist going won’t let me check previous orders keeps saying come back later

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isla

Joensuu, Finland 2 months ago

it doesn't let me see the clothes

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Lindsay

Walsall, United Kingdom 2 months ago

Checkout

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Norwich, United Kingdom 2 months ago

Network error but wifi is fine

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K

Northampton, United Kingdom 2 months ago

Says access denied

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J

Bury, United Kingdom 2 months ago

Saying access denied

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Adele

Hull, United Kingdom 2 months ago

Unable to log in/ view wishlist and save to wish list

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Natasha

Whitehaven, United Kingdom 2 months ago

Nothing will load

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Chloe

Dublin, Ireland 2 months ago

Freezing when I try select certain items in my basket

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Angie

Liverpool, United Kingdom 3 months ago

Access timed out please refresh

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Sandrine

Kigali, Rwanda 3 months ago

Network error

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Rosemary Docherty

Bellshill, United Kingdom 3 months ago

Not allowing me to buy anything

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Emma

Southampton, United Kingdom 3 months ago

Same image coming up for every item you click.

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Beck

Nottingham, United Kingdom 3 months ago

Network error upon going through the checkout, been doing it for about 4 hours or more

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Mable

San Bernardino, United States 3 months ago

Not loading to see items on site

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Sara

London, United Kingdom 3 months ago

Shein uk is not working

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Jacksonville, United States 3 months ago

Payment failed

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kathryn larkin

Prescot, United Kingdom 3 months ago

Saying network issue when trying to pay

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Cody Cross

Nuneaton, United Kingdom 3 months ago

Will not let me place order

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Birmingham, United Kingdom 3 months ago

Payments

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Peterborough, United Kingdom 3 months ago

Can’t check out of buy gift cards

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Natasha

London, United Kingdom 3 months ago

No clothes pictures are loading

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DeAnn Rabe

Beaver City, United States 3 months ago

When will your site be back up

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Marc Allen

Norwich, United Kingdom 3 months ago

Can’t get into returns.

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Tamzin

Cardiff, United Kingdom 3 months ago

Won’t let me order

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Gail Saunders

Pontypool, United Kingdom 3 months ago

Cannot pay

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Mooresboro, United States 3 months ago

“ Sorry, an unknown error occurred during the authorization process. Please try with another payment method. “ it’s saying this for me and network error .. pls fix it shein what’s wrong with yall app ..

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Alexander Keys

Leicester, United Kingdom 4 months ago

Order has not arrived, system sent an email 9 days ago saying it had been shipped, but is now unable to provide tracking information and there is no record of order on the system.

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A boateng

Leicester, United Kingdom 4 months ago

Not able to order says server is down for over two weeks now

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West Bromwich, United Kingdom 4 months ago

won’t let me checkout

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B Russell

Sunderland, United Kingdom 4 months ago

Won’t let me add certain things to m6 basket

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shabnam

Kingston upon Thames, United Kingdom 4 months ago

it won’t let me pay on the app

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Sarah

Birmingham, United Kingdom 4 months ago

Won’t let me purchase keeps saying network error

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Guest

Southwark, United Kingdom 4 months ago

Server error please try again later. It has been like this since 8.30am

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Alex

London, United Kingdom 4 months ago

not loading

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Nic

Belfast, United Kingdom 4 months ago

Payment not checking out

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Tony

Brighton, United Kingdom 4 months ago

Server down

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Matilda

Belvis de la Jara, Spain 4 months ago

I can't pay

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Bristol, United Kingdom 4 months ago

Network error

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Mrs Susan Fletcher

Bolton, United Kingdom 4 months ago

I can’t chase my orders

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Slough, United Kingdom 4 months ago

Won’t let me purchase my ordered like when i go to pay it kicks me off

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Lina

Rishon LeTsiyyon, Israel 4 months ago

Can’t pay for my order. "Sorry, an unknown error occurred during the authorization process. Please try with another payment method"

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Kingston, Jamaica 4 months ago

App

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Redcar, United Kingdom 4 months ago

When looking for items it just keeps saying oops

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Gloucester, United Kingdom 4 months ago

Unable to go to checkout with three items in the basket.

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Lucena City, Philippines 4 months ago

Can't log in

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Leven, United Kingdom 4 months ago

Cannot put order through

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Telford, United Kingdom 5 months ago

Website doesn't load properly.

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Ant

Birkirkara, Malta 5 months ago

Shein is reporting an error.

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Maxine

Thornton-Cleveleys, United Kingdom 5 months ago

I can not get on to my order to be able to return items. Oops error message login. But it won’t let me login

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Ki

Southampton, United Kingdom 5 months ago

No payment being accepted

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Aly

Merthyr Tydfil, United Kingdom 5 months ago

Access timed out again.

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Ri K

Plymouth, United Kingdom 5 months ago

website is presenting as the mobile website - cropped and only visible in the middle of the screen. cant see basket total, and doesnt show the option to checkout

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Aa

Croydon, United Kingdom 5 months ago

Cannot login

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Blue Miss

Royal Leamington Spa, United Kingdom 5 months ago

Keep on getting error message
OOPS!
You have too many requests, which exceeds our limit.
Please try again in 5 minutes.

All I'm trying to do is either click on an item, or the checkout basket.

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Oundle, United Kingdom 5 months ago

oops pages keep appearing and so can't place an order

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Caroline Seraille

Reading, United Kingdom 5 months ago

it's not loading properly. Only half the page

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Sam

London, United Kingdom 5 months ago

Network error

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Manchester, United Kingdom 5 months ago

Can’t checkout

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Lisa

Manchester, United Kingdom 5 months ago

Can’t check out

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London, United Kingdom 5 months ago

Unable to return items

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Leigh-on-Sea, United Kingdom 5 months ago

Site not loading

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T

Birmingham, United Kingdom 5 months ago

Not loading

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DW

Newark on Trent, United Kingdom 5 months ago

Slow response and lots of functionality not working (wish lists, checkout, etc...)

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Norma Carslaw

Livingston, United Kingdom 5 months ago

No scroll bar

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Sandley

George, South Africa 5 months ago

Can't log in shows incorrect nuber

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Livingston, United Kingdom 5 months ago

still no scroll bar

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Norma Carslaw

Livingston, United Kingdom 5 months ago

Scroll bar disappearing, continually

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Durban, South Africa 5 months ago

I have a problem my SheIn app is not working it said Java net internal connection and exception route

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David wylie

Middlesbrough, United Kingdom 5 months ago

Hi i can not complete my order as there is no side bar on lap top to scroll

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Sue

Barrow in Furness, United Kingdom 5 months ago

The scroll bar is still missing...why do they not sort this out as they are losing sales plus I want to return some thing

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Jane

Kirkham, United Kingdom 5 months ago

App useless

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Christy

Birmingham, United Kingdom 5 months ago

Website not working

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Sue

Dalton in Furness, United Kingdom 5 months ago

The scroll bar is missing...help

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Sharon Baldwin

Manchester, United Kingdom 5 months ago

Scroll bar keep disappearing !

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Fife, United Kingdom 5 months ago

Pictures not appearing

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Haywards Heath, United Kingdom 5 months ago

Cannot log in after putting email address in message shows ‘Access timed out’ again and again

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Hemel Hempstead, United Kingdom 5 months ago

Can't access orders or return icon keeps saying its empty can't view orders

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Ciara

Manchester, United Kingdom 5 months ago

Not working letting me buy anything

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Jane ufton

Stoke-on-Trent, United Kingdom 5 months ago

It won't let me place my order

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Angela wilson

Wakefield, United Kingdom 5 months ago

Not confirmed my order tried to place order and not letting me get confirmation

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Coll

Fakenham, United Kingdom 5 months ago

Error message . Can't get on the website

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Sarah

Harrogate, United Kingdom 5 months ago

The scroll bar has disappeared on the website, unable to navigate

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GEORGE

Bristol, United Kingdom 5 months ago

DEAR SHEIN - WHY DOES YOUR CRASH SO MUCH WHEN CHECKING OUT OIR TRYING TO MAKE A PAYMENT! ITS SO TIME CONSUMING AND FUSTRATING - MAY AS WELL ORDER WITH OTHER WEBSITES IF YOU CANT SORT THIS OUT

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Stanford, United Kingdom 5 months ago

A click puzzle keeps coming up and freezing the page

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Shez

Duns, United Kingdom 5 months ago

App is freezing on check out page

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Birmingham, United Kingdom 5 months ago

Authentication service unavailable…?

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LG

London, United Kingdom 5 months ago

When I go to order, my screen freezes

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Crewe, United Kingdom 5 months ago

Freezing or not loading on the check out page

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Potters Bar, United Kingdom 5 months ago

Its down can’t complete my order

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Edinburgh, United Kingdom 5 months ago

Not letting me log in

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Middlesbrough, United Kingdom 5 months ago

Unable to log in

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London, United Kingdom 5 months ago

Can’t get passed check out x

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Crewe, United Kingdom 5 months ago

Can check out

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Lee

Forfar, United Kingdom 5 months ago

Not working. Returning an error

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Chrissy

Milton Keynes, United Kingdom 5 months ago

Unable to log in as services unavailable?

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D Smith

Hamilton, Bermuda 5 months ago

Rejecting my card payment

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Lindsey Gillatt

Rotherham, United Kingdom 5 months ago

Can't log in.

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Tamworth, United Kingdom 5 months ago

Can’t log in

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Wolverhampton, United Kingdom 5 months ago

Won’t let me check out

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Basingstoke, United Kingdom 5 months ago

Can’t login

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Helen Marshall

Nottingham, United Kingdom 5 months ago

I have not been able to login to my account for the last 2 hours.

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jess

Harlow, United Kingdom 5 months ago

not able to get through checkout

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Manchester, United Kingdom 5 months ago

Cannot log into website message of Access timed out keeps coming up even after refreshing page

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Birmingham, United Kingdom 5 months ago

Can’t log in

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Hounslow, United Kingdom 5 months ago

Server error message coming up when placing order

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East Ham, United Kingdom 5 months ago

Can’t check out on app or login on website

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Angela Watchorn

Wigan, United Kingdom 5 months ago

Cannot log into Shein with my email

IM Flag Icon

Santon, Isle of Man 6 months ago

Access denied

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Natalie

Horley, United Kingdom 6 months ago

Cant checkout

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Shaftesbury, United Kingdom 6 months ago

Cant log in

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L

Brighton, United Kingdom 6 months ago

cannot check out

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K Sparks

Shaftesbury, United Kingdom 6 months ago

Cannot go any further after email in says ‘Timed out try refreshing’ tried still nothing

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Wendy Cousins

Witham, United Kingdom 6 months ago

Can't log in to the website this has been down for two days now

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Jenny

Didcot, United Kingdom 6 months ago

Can’t place order

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Carla

Crawley, United Kingdom 6 months ago

Unable to log on to the shein game iv had 2 friends that have never used shein before to add me and im receiving nothing and also page wont load

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East Dulwich, United Kingdom 6 months ago

Unable to get on website

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mariongold@hotmail.co.uk

London, United Kingdom 6 months ago

unable to place order

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Gill

Ballinasloe, Ireland 6 months ago

Can't get in

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Manchester, United Kingdom of Great Britain and Northern Ireland 6 months ago

Won't load

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Williton, United Kingdom of Great Britain and Northern Ireland 6 months ago

Why cant i check out? Been trying to place an order for few weeks and cant seem to be able yo check out.

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Kay

Walton le Dale, United Kingdom of Great Britain and Northern Ireland 6 months ago

Rubbish

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Suzanne Ralston

Walton le Dale, United Kingdom of Great Britain and Northern Ireland 6 months ago

It won't go to check out

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emma

London, United Kingdom of Great Britain and Northern Ireland 6 months ago

trying to buy 4 items but cant get to the checkout and pay

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Nottingham, United Kingdom of Great Britain and Northern Ireland 6 months ago

cannot get on the [page

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North Shields, United Kingdom of Great Britain and Northern Ireland 6 months ago

wont let me view order, says servers down

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Paula

Manchester, United Kingdom of Great Britain and Northern Ireland 6 months ago

Won't let me purchase items says technical issue try again later

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Amy Newey

Sheffield, United Kingdom of Great Britain and Northern Ireland 6 months ago

Won’t let me checkout to buy my items ?

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Donna

Harlow, United Kingdom of Great Britain and Northern Ireland 6 months ago

Can’t check out

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Ying he

Nottingham, United Kingdom of Great Britain and Northern Ireland 7 months ago

blocked for the last five days with no reason

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MJ

Pontyberem, United Kingdom of Great Britain and Northern Ireland 7 months ago

Items aren't loading, wishlist says empty when there should be around 40 things in there, can't add items to cart. Any items that do load can't choose colour or size options. Been like that for 4 hours

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Jay

Cranmore, United Kingdom of Great Britain and Northern Ireland 7 months ago

Keeps taking items out of my basket and when I add them back into my basket more and different items get taken out.

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Asli

Bartlow, United Kingdom of Great Britain and Northern Ireland 7 months ago

Items vanishing from basket.

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Cleveleys, United Kingdom of Great Britain and Northern Ireland 7 months ago

App is not working

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hannah harris

Birmingham, United Kingdom of Great Britain and Northern Ireland 7 months ago

app not working

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Jade

Manchester, United Kingdom of Great Britain and Northern Ireland 7 months ago

Can't access customer service

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X

Newcastle upon Tyne, United Kingdom of Great Britain and Northern Ireland 7 months ago

Down

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Chichester, United Kingdom of Great Britain and Northern Ireland 7 months ago

not working make it work

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Plano, United States of America 7 months ago

Unable to checkout, won’t go Pat checkout page- only refreshes to the cart checkout it page

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Derby, United Kingdom of Great Britain and Northern Ireland 7 months ago

Can't go from Cart to Payment page. Cart page just keeps repeating

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Birmingham, United Kingdom of Great Britain and Northern Ireland 7 months ago

Cannot Checkout

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Nh

Sheffield, United Kingdom of Great Britain and Northern Ireland 7 months ago

Not loading products says internal server error

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Preston, United Kingdom of Great Britain and Northern Ireland 7 months ago

Tracking won't load

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S buck

Barnoldswick, United Kingdom of Great Britain and Northern Ireland 7 months ago

Can't get on orders says error

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Frequently Asked Questions

It seems that the website Shein.co.uk might be experiencing temporarily outage

If you are experiencing slow performance while using Shein.co.uk, it may be your internet connection. Before you call your internet provider to ask about the slow speed, make sure to clear your cache, update the app, and check for any outages first.

HTTP response status code is a 3-digit code returned by the server indicating the status of the request. The code is typically accompanied by a message that provides additional information about the response such as:
  • 2XX - Successful - Website is up & reachable.

  • 3XX - Redirect - The website is accessible, but the browser is redirected to another page.

  • 4XX - Browser Error - The requested page is not available or doesn’t exist.

  • 5XX - Server Error - There are internal errors on the server.

The status code helps developers and users to understand what’s happening with a certain request. This also serves as a guide to take appropriate actions if needed.

The HTTP response time is the amount of time it takes a website to respond to a request made by your device. It calculates how long it takes for a website to load after you click on a link or type a URL into your browser.

Aside from trying a different device, you can also check your device's software if it’s up to date by checking for available updates in your settings.

If the issue persists after trying all of our tips, you can report the issue to us so we can further investigate. By this, you can also see if other users are experiencing it, too.