Is Vanquis down - April, 2026?
Vanquis.co.uk is a UK-based financial website that primarily offers credit card services to residents of the United Kingdom. They specialize in providing credit options for those with limited credit histories or past financial difficulties. The website is user-friendly, presenting its services clearly and concisely. In addition to credit card services, Vanquis.co.uk also offers helpful credit related tips and guides for its clients.
Vanquis outages reported by users in the last 24 hours
No Vanquis problems reported in the last 24 hours
This chart shows the number of Vanquis outages/problems reported by users in the past 24 hours. All data in the chart is in the Europe/London time zone.
Recent Vanquis User Reports
Check out the latest user reports on Vanquis, detailing the types of issues experienced and their locations. This helps you determine if others in your area are encountering similar problems.
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Apr 13, 2026 - 12:14A visitor from Islington, United Kingdom has reported a problem with Service
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Apr 13, 2026 - 12:14
A visitor from Islington, United Kingdom has reported a problem with Service
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Apr 13, 2026 - 08:28
A visitor from Hengoed, United Kingdom has reported a problem with When I try to make an additional payment, I type in my amount then there is no way to confirm amount & complete it.
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Apr 12, 2026 - 17:53
A visitor from Maidstone, United Kingdom has reported a problem with When I try to make an additional payment, I type in my amount then there is no way to confirm amount & complete it.
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Apr 12, 2026 - 06:42
A visitor from Gillingham, United Kingdom has reported a problem with When I try to make an additional payment, I type in my amount then there is no way to confirm amount & complete it.
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Mar 31, 2026 - 16:49
A visitor from Milton Keynes, United Kingdom has reported a problem with When I try to make an additional payment, I type in my amount then there is no way to confirm amount & complete it.
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Mar 31, 2026 - 16:14
A visitor from Manchester, United Kingdom has reported a problem with When I try to make an additional payment, I type in my amount then there is no way to confirm amount & complete it.
Join Vanquis Discussion
Suggestions? Issues? Outages?Please share your Vanquis experience with other users around the globe.
Most common Vanquis problems reported by users
General Issues
Service
Phone lines appear to be down
When I try to make an additional payment, I type in my amount then there is no way to confirm amount & complete it.
Vanquis Outage Locations
Location
Reports
Last Reported
Islington, England, GB
123
2 days ago
Hengoed, Wales, GB
11
2 days ago
Glasgow, Scotland, GB
17
1 months ago
Zurich, Zurich, CH
1
10 months ago
Craigavon, Northern Ireland, GB
1
1 years ago
Are you experiencing issues with Vanquis right now?
Is vanquis.co.uk not working for you? If you are having issues with Vanquis, please use one of the options below to report a problem with the service
Tips if vanquis.co.uk is not working
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Verify the URL - One of the most frequent causes of not being able to visit a web page is entering an incorrect URL. If you're URL is wrong, the website may redirect to another website or display an error page.
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Use a Different Device - Try using a different computer or device to access the website or app. We also advise you to attempt rebooting your device.
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Delete Browser Cache - It's possible that cached files are preventing your browser from downloading new web pages. Refreshing the page will clear it. To do that, click Ctrl + F5 on a Windows PC or Cmd + Shift, then press R on a Mac.
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Clear Browser Cookies - Clearing browser cookies fixes certain issues, such as loading or formatting issues on sites. You can do this by clicking your browser settings, then privacy, then clearing browsing data.
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Use Incognito Mode - You can also try viewing the website in private mode or incognito mode first. By using this, cookies and all temporary cache will be automatically disabled.
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Restart Your Router - Try restarting your network connection if other websites or apps are having problems or are running slowly.
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Firewall and Antivirus - Your ISP provider may have blocked the website or app you are attempting to access. If that's the case, you can try using a VPN service to visit the website or app to see if it will work.
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Check your Firewall & Antivirus - These can occasionally block access to certain websites or services. To troubleshoot this issue, you may consider temporarily disabling them to see if it resolves the problem.
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Clear DNS Cache - To speed things up, all OS systems save name resolution information into the DNS cache. In your case, the information recorded could be outdated or incorrect. We advise you to search on How-To guides on the web to clear your DNS Cache.
terry
Islington, United Kingdom • 2 days agovanquis has big login problems
wayne Lee
Hengoed, United Kingdom • 2 days agoi cant log in to my vanquis account online
MIKE F
Maidstone, United Kingdom • 3 days agoTRIED PAYING ON APP TOLD REPETEDLY
PROBLEM CANNOT LOG YOU IN
TRIED WEB SIGHT TOLD THE SAME PROBLEM
Milton Keynes, United Kingdom • 15 days ago
I can't get into the app to approve purchases.
Richard Dale
Forest Hill, United Kingdom • 15 days agoNot working.
ThomasMcpherson
Ashington, United Kingdom • 18 days agoDespite entering my details correctly i cant login, unhelpfully the message does not identify what element of my login details I am entering incorrectly.
IAN
Caldicot, United Kingdom • 28 days agoCANT LOG IN get this message
Sorry, there was a problem with sending your OTP. Please try again later.
Caldicot, United Kingdom • 28 days ago
CANT LOG IN get this message
Sorry, there was a problem with sending your OTP. Please try again later.
Derby, United Kingdom • 1 months ago
Can't log in
Reinstalled
Still can't log in
Bristol, United Kingdom • 1 months ago
I am unable to login today
david
Marlow, United Kingdom • 1 months agosite appears to be down
Tom
Belfast, United Kingdom • 1 months agoUpdated app after receiving message, now it refuses to let me sign in. Initially it didn't accept my pass code then when I tried to reset it the app tells me 'something went wrong please try again'. Tried countless times and still cannot access it.
Stef
Glasgow, United Kingdom • 1 months agoReceived a new message email,and cannot Access the app to view message
Daryl
Leeds, United Kingdom • 1 months agoThe same as Ben, below. Can't login after receiving a notification that there was a new message.
Also, this website seems to be incorrectly reporting the type of problem: I selected 'app', but it's showing as a problem with an 'additional payment'.
ben
Plymouth, United Kingdom • 1 months agocant login today , says i have a new message
Ashley
London, United Kingdom • 1 months agoWon't let me log on
john burbidge
Birmingham, United Kingdom • 1 months agocant log in says weve lost connection tried about ten times no joy
Thamesmead, United Kingdom • 1 months ago
will not let me even connect says no safari connection but everything ese works
Siu Chung Lee
Manchester, United Kingdom • 1 months agoApp keeps giving error message "we've lost connection" when login attempt.
Ruth Grealy
Hailsham, United Kingdom • 1 months agoI can't connect to my app. I have cleared caches and nothing has changed on my phone. All other apps work
user
Sandhurst, United Kingdom • 1 months agowebsite does not prompt login when clicked, just stays on main landing page -tried different browsers but no login push for user
Anne Smith
Reading, United Kingdom • 1 months agoWhen I click the login button nothing happens
Miss Davidson
City of London, United Kingdom • 2 months agoUnable to complete payment transaction
Maria
Manchester, United Kingdom • 2 months agoWhen trying to make a telephone payment it goes straight to unable to process your payment before I have even put in bank card details
Cara Birch
Glasgow, United Kingdom • 3 months agoUnable to make additional payments. I type amount but there is no way to complete the payment
Irene
Dundee, United Kingdom • 4 months agoKeeps refusing Log In particulars with Page Not Found!
Rob
Lowestoft, United Kingdom • 5 months agoClosing straight away. Not opening
jeff
Wick, United Kingdom • 5 months agocant access acount
Southwark, United Kingdom • 6 months ago
Cant log in
Barnet, United Kingdom • 6 months ago
I meter my pin and nothing happens
Anon
City of London, United Kingdom • 6 months agoCan’t log in
N/A
Swindon, United Kingdom • 6 months agoEntering PIN but says can't connect retry later
J
Sheffield, United Kingdom • 6 months agoWon't recognise login or fingerprint!
jo
London, United Kingdom • 6 months agocant log into the app
Cara Birch
Glasgow, United Kingdom • 6 months agoI have just registered my new card but the app is stuck on the one screen telling me about digital statements or keeping paper ones
David Williams
Carmarthen, United Kingdom • 7 months agohad problems with app yesterday..uninstalled app and re installed...cannot open due to inserting code but code not working
p
Nottingham, United Kingdom • 7 months agocannot get onto App. saying server error
Rochester, United Kingdom • 7 months ago
I need to register again?
London, United Kingdom • 7 months ago
get has far as when sent message then nothing
David Glover
Wolverhampton, United Kingdom • 8 months agoOpened app with security numner and screen just freezes so I am unable to authorize payments
Jade Sylvian
Glasgow, United Kingdom • 9 months agoWebsite unavailable for vanquissavings.co.uk.
Jade Sylvian
Glasgow, United Kingdom • 9 months agoWebsite unavailable for vanquissavings.co.uk.
Jade Sylvian
Glasgow, United Kingdom • 9 months agoWebsite unavailable for vanquissavings.co.uk.
Jade Sylvian
Glasgow, United Kingdom • 9 months agoWebsite unavailable for vanquissavings.co.uk.
Jade Sylvian
Glasgow, United Kingdom • 9 months agoWebsite unavailable for vanquissavings.co.uk.
Jade Sylvian
Glasgow, United Kingdom • 9 months agoWebsite unavailable for vanquissavings.co.uk.
Jade Sylvian
Glasgow, United Kingdom • 9 months agoWebsite unavailable for vanquissavings.co.uk.
Harrow, United Kingdom • 10 months ago
App not working - again!
David
Sheffield, United Kingdom • 10 months agoThe same, 2 weeks "no connection" on the app, even though internet is working perfectly on all my other apps
Ronald Bridges
Manchester, United Kingdom • 10 months agoCan't acess the app
Bradford, United Kingdom • 10 months ago
app says "NO CONNECTION"
Andrew
Oxford, United Kingdom • 10 months agoWorcastershire, Unable to login online.
Andrew
Oxford, United Kingdom • 10 months agoUnable to login online.
Sue
Preston, United Kingdom • 10 months agoVanquis Phone app not being working 2 weeks now cant even get on with laptop as you need a password and they are just not sending them
Roy Bainton
Hull, United Kingdom • 10 months agocannot access credit card a/c no passwords work including the temporary one you sent me.
Steve
Bedford, United Kingdom • 10 months agoapp won'toad, slow or no Internet connection , support requested screenshot , but the app blocks this , so no gp. all other apps work fine
Chris
Blackpool, United Kingdom • 10 months agoLike others, app not opening. Stating slow/no Internet. My Internet is fine and all other apps working!
Blackpool, United Kingdom • 10 months ago
Can't open the app. Saying Internet not connected, retry! All other apps opening!
Donna
Doncaster, United Kingdom • 10 months agoUnable to open app - says the internet isnt connected when it is
Teekoy
Glasgow, United Kingdom • 10 months agoCannot get on the app keeps saying no signal yet every other app is working
Glasgow, United Kingdom • 10 months ago
Cannot get on the app keeps saying no signal yet every other app is working
Gem
Cardiff, United Kingdom • 10 months agoPayments are declining . No where near credit limit. Card is two years in date
Ragna
Stockport, United Kingdom • 10 months agoNo connection to Internet when my Internet connection is good.
Anonymous
Zurich, Switzerland • 10 months agoApp fails to connect, however website looks to be live until you try to login.
S Porter
London, United Kingdom • 10 months agoUnable to pay my bill on my app no connection error and waste of time time trying to get through on phone I don't want to be charged any late fees for no fault of mine I'm sure all customers are, also having this worry to over no fault of ours because app is down?
S Porter
London, United Kingdom • 10 months agoThe app is down everytime I try to go on to my app it's saying my connection is not working but ever other app is OK and working? I've tried several times through the day now
Fulham, United Kingdom • 10 months ago
The App is not working keep getting message slow or no Internet connection
Rich Grieve
Plymouth, United Kingdom • 10 months agoI am using my phone to connect. I have signal via wi-fi but app tells me to check internet connection. All my others apps work fine
Rose hedges
Sunbury-on-Thames, United Kingdom • 11 months agoApp not working
Nigel
Bexley, United Kingdom • 11 months agoI can’t pay money into my account
Smith
Barnet, United Kingdom • 11 months agoCan't get through on phone, constant engaged tone
Matt
Neath, United Kingdom • 11 months agoUnable to make payment on their website.
States they are having a technical error and to try again later
Nathan
Stoke-on-Trent, United Kingdom • 11 months agoI can log into the app and see my balance displayed as well as my next DD details, but can't do anything else such as check transactions or see if additional payments have been credited
Alistair
Glasgow, United Kingdom • 1 years agobeen waiting 45 mins to speak to someone about opening new account . FAQ's not working
Baz thompson
Hereford, United Kingdom • 1 years agoIphone app Wont let me make additional payments
Janet Carter
High Wycombe, United Kingdom • 1 years agoI am having issues trying to log into the app,so tried re-downloading and can't even do this. Tried logging online which I was able to do but it is limited to what can be done.Very frustrating
Olive west
Amersham, United Kingdom • 1 years agoStill can't log in
Olive West
Amersham, United Kingdom • 1 years agoUnable to log in to authenticate my nominated account
Ross
Hartlepool, United Kingdom • 1 years agoUnable to make online payments
Michael
Cheltenham, United Kingdom • 1 years agoWon't login
Jacqui
Gateshead, United Kingdom • 1 years agoUnable to log in to pay, app not working at all
Gateshead, United Kingdom • 1 years ago
Unable to log into app to pay
Birmingham, United Kingdom • 1 years ago
Credit card stating not registered but I've had it and used it since 2022, still in date
Iuliana
Barnet, United Kingdom • 1 years agoI can't pay my Vanquise card bill, and I can't access my account.
susan maddock
Weston-super-Mare, United Kingdom • 1 years agounable to access on app or online
dan
London, United Kingdom • 1 years agocant login to the app as new customer
Cambourne, United Kingdom • 1 years ago
Downloaded app as just received card and it keeps saying server error
Kettering, United Kingdom • 1 years ago
Can't get on the app says server error had said this since 10am
Kettering, United Kingdom • 1 years ago
Can't get on the app says server error had said this since 10am
tom
Canary Wharf, United Kingdom • 1 years agowon't let me log onto there app is says server error
Newport, United Kingdom • 1 years ago
not letting me use my card but funds are available onit
Glasgow, United Kingdom • 1 years ago
cant pay with pay it
richard lees
Glossop, United Kingdom • 1 years agoI cant seem to login to my online loan account
Chesterfield, United Kingdom • 1 years ago
Login issues and not allowing access saying too many times the detail are wrong but this is impossible so definite issue with login
Visitor
Motherwell, United Kingdom • 1 years agoIs the app down again
Visitor
Motherwell, United Kingdom • 1 years agoIs the app down again
Visitor
Motherwell, United Kingdom • 1 years agoIs the app down again
Visitor
Motherwell, United Kingdom • 1 years agoIs the app down again
Motherwell, United Kingdom • 1 years ago
Is the app down again
Motherwell, United Kingdom • 1 years ago
Is the app down again
Motherwell, United Kingdom • 1 years ago
Is the app down again
Motherwell, United Kingdom • 1 years ago
Is the app down again
Pamela Roberts
Cardiff, United Kingdom • 1 years agoHave been trying to log on since Saturday, it was working in the morning then the welcome to vanquis came up, still can't get into account.
Pamela Roberts
Cardiff, United Kingdom • 1 years agoHave been trying to log on since Saturday, it was working in the morning then the welcome to vanquis came up, still can't get into account.
Pamela Roberts
Cardiff, United Kingdom • 1 years agoHave been trying to log on since Saturday, it was working in the morning then the welcome to vanquis came up, still can't get into account.
Pamela Roberts
Cardiff, United Kingdom • 1 years agoHave been trying to log on since Saturday, it was working in the morning then the welcome to vanquis came up, still can't get into account.
Pamela Roberts
Cardiff, United Kingdom • 1 years agoHave been trying to log on since Saturday, it was working in the morning then the welcome to vanquis came up, still can't get into account.
Pamela Roberts
Cardiff, United Kingdom • 1 years agoHave been trying to log on since Saturday, it was working in the morning then the welcome to vanquis came up, still can't get into account.
Pamela
Cardiff, United Kingdom • 1 years agoHave been trying since Saturday still can't access
mark
Northwich, United Kingdom • 1 years agoCan not log in
Alison Rankin
Dundee, United Kingdom • 1 years agocant log on doesnt reconise my details
P
Leicester, United Kingdom • 1 years agoCan't login from Leicester since weekend, either states doesn't recognise my details or states unable to log in, all details correct.
m reynolds
Motherwell, United Kingdom • 1 years agoNorth Lanarkshire Scotland ,7/10/24. cannot log in .saying does not recognise my details but they are being put in correctly.
malcolm reynolds
Motherwell, United Kingdom • 1 years agocannot log in to online account
Southport, United Kingdom • 1 years ago
unable to login online 11.27am 7/10/2024
SARAH-JANE CUNNINGHAM
Exeter, United Kingdom • 1 years agoInternet service Login down in PL20 Devon area 07/10/2024
Joe O'Neill
Glasgow, United Kingdom • 1 years agoWon't let me log in and the worst contact trying to work it out ....no response , anyone else going thru this ?
Joe
Glasgow, United Kingdom • 1 years agoI can't login all weekend .... are they shut down so they won't be getting anymore of my hard earned cash ? fingers crossed
J Mills
Dudley, United Kingdom • 1 years agoWon’t let me log in passcode input down
Mrs Mills
Dudley, United Kingdom • 1 years agoCan’t log in
cliff
Plymouth, United Kingdom • 1 years agocant get past passcode
cliff
Plymouth, United Kingdom • 1 years agocant get past passcode
cliff
Plymouth, United Kingdom • 1 years agocant get past passcode
cliff
Plymouth, United Kingdom • 1 years agocant get past passcode
Plymouth, United Kingdom • 1 years ago
cant get past passcode
L Minton
Cardiff, United Kingdom • 1 years agoCan't log in, reinstalled and now can't get past registering number stage
shelagh
Milton Keynes, United Kingdom • 1 years agocannot log into app so uninstalled it and now cannot reinstall the app
located Dover England
shelagh
Milton Keynes, United Kingdom • 1 years agocannot log into app so uninstalled it and now cannot reinstall the app
located Dover England
Donna
Twickenham, United Kingdom • 1 years agoApp will not sign in, uninstalled and re-installed and now will not register.
michael
Hounslow, United Kingdom • 1 years agounable to log in to the app
Sylvia newby
Southwark, United Kingdom • 1 years agoCannot connect to your on line app neither can my husband
Poole, United Kingdom • 1 years ago
Annoy Log In using App
Jim
London, United Kingdom • 1 years agoNot logging in
Jim
Norwich, United Kingdom • 1 years agoTried again not going past login screen definitely something wrong here
Mike
Birmingham, United Kingdom • 1 years agoSame as Tina won't go past the login screen. Thought it was my phone as had an update and now very slow. Reinstalled Vanquis app but still no login.
Jim
Norwich, United Kingdom • 1 years agoSame here can't log in
Tina
London, United Kingdom • 1 years agoCan’t log in to the app. Doesn’t go past the login screen.
Steve
London, United Kingdom • 1 years agoCan’t log in
Andrea
Craigavon, United Kingdom • 1 years agoEvery time I try to make a payment on my vanquis credit card it keeps giving me an internal server issue.
Fortuneswell, United Kingdom • 1 years ago
Can’t log in
Simon
Southampton, United Kingdom • 1 years agoTried to login 3 times from the Play App. Server error prompt displayed each time
Alan
Peterborough, United Kingdom • 1 years agoUnable to log in
Plymouth, United Kingdom • 1 years ago
I can't sign in to my vanquis app