Is Utilita down - May, 2026?
Utilita.co.uk is a leading energy supplier in the UK committed to providing affordable, smart, pay-as-you-go energy. Known for its excellent customer service, the company offers energy solutions and flexible tariffs tailored to customer needs. Solar for schools, a friendly user interface, and an app for account management are some extra features. With high regard for sustainability, Utilita makes energy consumption more responsible and efficient.
URL Checked:
https://utilita.co.uk/
Last Down:
not recently
Response Time:
1.42 ms.
Utilita outages reported by users in the last 24 hours
No Utilita problems reported in the last 24 hours
This chart shows the number of Utilita outages/problems reported by users in the past 24 hours. All data in the chart is in the Europe/London time zone.
Recent Utilita User Reports
Check out the latest user reports on Utilita, detailing the types of issues experienced and their locations. This helps you determine if others in your area are encountering similar problems.
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May 11, 2026 - 23:37A visitor from Luton, United Kingdom has reported a problem with Service
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Apr 10, 2026 - 14:09
A visitor from Bradford, United Kingdom has reported a problem with App not working
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Apr 01, 2026 - 11:01
A visitor from London, United Kingdom has reported a problem with App not working
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Mar 31, 2026 - 10:08
A visitor from Cardiff, United Kingdom has reported a problem with App not working
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Mar 29, 2026 - 13:09
A visitor from Coventry, United Kingdom has reported a problem with App not working
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Mar 11, 2026 - 19:39
A visitor from Rochdale, United Kingdom has reported a problem with Technical issues
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Feb 24, 2026 - 22:21
A visitor from Hemel Hempstead, United Kingdom has reported a problem with Service
Join Utilita Discussion
Suggestions? Issues? Outages?Please share your Utilita experience with other users around the globe.
Most common Utilita problems reported by users
General Issues
Service
Technical issues
App not working
Utilita Outage Locations
Location
Reports
Last Reported
Luton, England, GB
33
2 days ago
Cardiff, Wales, GB
1
1 months ago
Glasgow, Scotland, GB
3
7 months ago
Are you experiencing issues with Utilita right now?
Is utilita.co.uk not working for you? If you are having issues with Utilita, please use one of the options below to report a problem with the service
utilita.co.uk website response status history
Date and Time
Response Time
Status Code
May 14, 2026 - 10:23
1.42 ms.
200
May 13, 2026 - 10:12
1.45 ms.
200
May 13, 2026 - 01:57
1.42 ms.
200
May 12, 2026 - 17:29
1.39 ms.
200
May 12, 2026 - 05:13
1.44 ms.
200
May 11, 2026 - 23:34
1.43 ms.
200
May 11, 2026 - 16:29
1.44 ms.
200
This table shows the utilita.co.uk outage requests and response browser checks executed automatically by the sitedown.co.uk service. All data in the table is in the Europe/London time zone. If Utilita is down or slow for you. You can try using a VPN service(to try from a different location) and also check the Tips below
Tips if utilita.co.uk is not working
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Verify the URL - One of the most frequent causes of not being able to visit a web page is entering an incorrect URL. If you're URL is wrong, the website may redirect to another website or display an error page.
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Use a Different Device - Try using a different computer or device to access the website or app. We also advise you to attempt rebooting your device.
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Delete Browser Cache - It's possible that cached files are preventing your browser from downloading new web pages. Refreshing the page will clear it. To do that, click Ctrl + F5 on a Windows PC or Cmd + Shift, then press R on a Mac.
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Clear Browser Cookies - Clearing browser cookies fixes certain issues, such as loading or formatting issues on sites. You can do this by clicking your browser settings, then privacy, then clearing browsing data.
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Use Incognito Mode - You can also try viewing the website in private mode or incognito mode first. By using this, cookies and all temporary cache will be automatically disabled.
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Restart Your Router - Try restarting your network connection if other websites or apps are having problems or are running slowly.
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Firewall and Antivirus - Your ISP provider may have blocked the website or app you are attempting to access. If that's the case, you can try using a VPN service to visit the website or app to see if it will work.
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Check your Firewall & Antivirus - These can occasionally block access to certain websites or services. To troubleshoot this issue, you may consider temporarily disabling them to see if it resolves the problem.
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Clear DNS Cache - To speed things up, all OS systems save name resolution information into the DNS cache. In your case, the information recorded could be outdated or incorrect. We advise you to search on How-To guides on the web to clear your DNS Cache.
Bradford, United Kingdom • 1 months ago
Putting card number in and it places it wrong
terence steele
Duston, United Kingdom • 1 months agowe are having problems reaching our payment processor this time for 3 days now.
terence steele
Duston, United Kingdom • 1 months agowe are having problems reaching our payment processor this time for 3 days now.
Duston, United Kingdom • 1 months ago
we are having problems reaching our payment processor this time for 3 days now.
Gina L Kent
Cardiff, United Kingdom • 1 months agoUtilitia App not taking payments they charge for a service now i have lost a lot of sleep due to possible loss of power
Bristol, United Kingdom • 3 months ago
I have topped up on the app but meters still haven’t updated and out of gas
Shipley, United Kingdom • 4 months ago
Electric meter won't top up
john
Southampton, United Kingdom • 4 months agoAdded money from the savings and it has not been added to the meter
adam
Great Yarmouth, United Kingdom • 4 months agotaken money but not added to meter. also have been in online chat for over an hour waiting for an live advisor
jennifer dickman
Cambridge, United Kingdom • 4 months agoTop up payments not updated on smart meter
A. Trestain
Kettering, United Kingdom • 4 months agoCannot log in to account
Samantha muscroft
Sheffield, United Kingdom • 7 months agoWon't take my payment via credit card on to up app saying payment system down
Tracey
Glasgow, United Kingdom • 7 months agonot able to top up on the app
Tracey
Glasgow, United Kingdom • 7 months agohave been unable to top up my gas & eletric either on the app or over the phone
Gerry
Bournemouth, United Kingdom • 8 months agoPayments unavailable
SUE
Gillingham, United Kingdom • 8 months agoADDED FUNDS TO MY ACCOUNTS YESTERDAY, MONEY HAS CLEARED MY BANK ACCOUNT BUT NOT BEEN ADDED TO THE ACCOUNTS YET, NEVER TAKEN THIS LONG BEFORE,
Gillingham, United Kingdom • 8 months ago
ASSED FUNDS TO MY ACCOUNTS YESTERDAY, MONEY HAS CLEARED MY BANK ACCOUNT BUT NOT BEEN ADDED TO THE ACCOUNTS YET,
Julie
Yate, United Kingdom • 8 months agoCan't top up my pre payment meter as it keeps saying utilita has technical issues
Edinburgh, United Kingdom • 9 months ago
Unable to top up due to 'atob error on window' error, and the website will not work
Julieann Gregory
Glasgow, United Kingdom • 10 months agothe balance has not changed in days , my power cut off no warning , I topped up no update on balance . absolutely infuriating .
Visitor, South Lanarkshire , United Kingdom
Glasgow, United Kingdom • 10 months agothe app balance hasn't changed in days , then my power switched off no warning . No updates when topped up , absolute joke. Guess it is time to find a more reliable provider
Glasgow, United Kingdom • 10 months ago
the app balance hasn't changed in days , then my power switched off no warning . No updates when topped up , absolute joke. Guess it is time to find a more reliable provider
ALAN
Carlisle, United Kingdom • 10 months agoMOBILE APP INOPERATIVE WILL NOT COMPLETE SIGN IN
ALAN
Carlisle, United Kingdom • 10 months agoLOG IN ON MOBILE APP IS STICKING PAGE WONT MOVE AFTER IT ASKS PREFERENCE TO TO 2 FACTOR AUTHENTICATION METHOD IE SMS OR E MAIL
Georgios Sakkas - 224 The Vista se9 5rn
Southwark, United Kingdom • 10 months agoI have tried to top up my Electricity, using your phone app on my Iphone and have been told twice that I have been unsuccessful?
Stanley
Manchester, United Kingdom • 11 months agoCan't pay on the website and app. can't connect to smartmeters.
Wigan, United Kingdom • 1 years ago
Won't load for make a payment
PJH
Ellesmere Port, United Kingdom • 1 years agoWhen trying to pay for a top up:
Access denied
Error 17
webapi-azwa.utilita.co.uk
2024-12-05 13:44:06 UTC
What happened?
This request was blocked by our security service
Your IP: <ip address>
Proxy IP: <ip address> (ID <short id>)
Incident ID: <long id>
Edwardo Desanto
Shipston on Stour, United Kingdom • 1 years agoAccess to website blocked
Access denied
Error 17
utilita.co.uk
pbth
Hackney, United Kingdom • 1 years agoAccess to website blocked
Access denied
Error 17
utilita.co.uk
2024-08-06 17:28:29 UTC
What happened?
This request was blocked by our security service
(Some ip details I omitted)
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louise caunce
Brent, United Kingdom • 1 years agocant access app or webpage