Is Sainsbury's Bank down - May, 2024?

Sainsbury's Bank Outages and Status
Sainsbury's Bank Logo

Sainsbury's Bank is a financial services provider in the United Kingdom, owned by J Sainsbury plc. It offers a range of banking and insurance services, including current accounts, savings accounts, mortgages, loans, travel money and credit cards. It also provides car, home and pet insurance, as well as life assurance and travel insurance.

Last check: Just Now |

URL Checked:

https://www.sainsburysbank.co.uk/

Last Down:

not recently

Response Time:

11.76 ms.

Sainsbury's Bank outages reported by users in the last 24 hours

No Sainsbury's Bank problems reported in the last 24 hours

This chart shows the number of Sainsbury's Bank outages/problems reported by users in the past 24 hours. All data in the chart is in the UTC time zone.

Sainsbury's Bank Outage Locations

Location

Reports

Last Reported

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Burgess Hill, England, GB

176

8 days ago

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Thessaloniki, Central Macedonia, GR

1

8 days ago

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Dunfermline, Scotland, GB

16

2 months ago

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Craigavon, Northern Ireland, GB

6

3 months ago

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Port Talbot, Wales, GB

9

3 months ago

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Riyadh, Riyadh Region, SA

1

6 months ago

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Limassol, Limassol District, CY

1

7 months ago

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Sydney, New South Wales, AU

1

7 months ago

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Nicosia, Lefkosia, CY

1

9 months ago

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Helsinki, Uusimaa, FI

6

9 months ago

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, ,

7

ago

Most common Sainsbury's Bank problems reported by users

35

Account Balances

65

Mobile Banking

Are you experiencing issues with Sainsbury's Bank right now?

Is sainsburysbank.co.uk not working for you? If you are having issues with Sainsbury's Bank, please use one of the options below to report a problem with the service

Sainsburysbank.co.uk website response status history

Date and Time

Response Time

Status Code

27 May 2024 - 12:50

11.76 ms.

200

27 May 2024 - 07:23

11.6 ms.

200

27 May 2024 - 01:23

13.86 ms.

200

26 May 2024 - 17:27

13.94 ms.

200

26 May 2024 - 10:49

13.98 ms.

200

26 May 2024 - 05:40

14.01 ms.

200

25 May 2024 - 17:00

13.55 ms.

200

This table shows the sainsburysbank.co.uk outage requests and response browser checks executed automatically by the SiteDown service. All data in the table is in the UTC time zone. If Sainsbury's Bank is down or slow for you. You can try using a VPN service(to try from a different location) and also check the Tips below

General Tips to Fix an Sainsburysbank.co.uk

  • Verify the URL: One of the most frequent causes of not being able to visit a web page is entering an incorrect URL. If you're URL is wrong, the website may redirect to another website or display an error page.

  • Use a Different Device: Try using a different computer or device to access the website or app. We also advise you to attempt rebooting your device.

  • Delete Browser Cache: It's possible that cached files are preventing your browser from downloading new web pages. Refreshing the page will clear it. To do that, click Ctrl + F5 on a Windows PC or Cmd + Shift, then press R on a Mac.

  • Clear Browser Cookies: Clearing browser cookies fixes certain issues, such as loading or formatting issues on sites. You can do this by clicking your browser settings, then privacy, then clearing browsing data.

  • Use Incognito Mode: You can also try viewing the website in private mode or incognito mode first. By using this, cookies and all temporary cache will be automatically disabled.

  • Restart Your Router: Try restarting your network connection if other websites or apps are having problems or are running slowly.

  • Firewall and Antivirus: Your ISP provider may have blocked the website or app you are attempting to access. If that's the case, you can try using a VPN service to visit the website or app to see if it will work.

  • Check your Firewall & Antivirus: These can occasionally block access to certain websites or services. To troubleshoot this issue, you may consider temporarily disabling them to see if it resolves the problem.

  • Clear DNS Cache: To speed things up, all OS systems save name resolution information into the DNS cache. In your case, the information recorded could be outdated or incorrect. We advise you to search on How-To guides on the web to clear your DNS Cache.

Join Sainsbury's Bank Discussion

Suggestions? Issues? Outages?
Please share your Sainsbury's Bank experience with other users around the globe.

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Kevin

Nottingham, United Kingdom 1 week ago

Unable to log on to mobile or online account.

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Keith

Barton upon Humber, United Kingdom 1 week ago

unable to log on

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ann

Slough, United Kingdom 3 weeks ago

Can't log in to online credit card banking -
This site can’t be reachedThe web page at https://online.sainsburysbank.co.uk/servicing/signin might be temporarily down or it may have moved permanently to a new web address.
ERR_HTTP2_PROTOCOL_ERROR

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Anne Howe

Northampton, United Kingdom 2 months ago

Could not use credit card on amazon despite having plenty of credit

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Simon Halder

Dudley, United Kingdom 2 months ago

Can't login t Sainsburys Cash Passport today?

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Sue

Greenwich, United Kingdom 2 months ago

I’ve been trying to access my credit card app for a couple of hours but it just keeps saying the app is undergoing maintenance.

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Dunfermline, United Kingdom 2 months ago

App down for maintenance and card been declined

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steve

Manchester, United Kingdom 2 months ago

wont accept details saying incorrect

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Mr william trevelyan

Sittingbourne, United Kingdom 3 months ago

Iam unable to log in to the app

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Chris Dalliston

Whittlesey, United Kingdom 3 months ago

Only given 8 seconds to log in. It can't be done!

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Gerry Maguire

Craigavon, United Kingdom 3 months ago

Cannot log on. Screen says online banking not currently available?

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Horsham, United Kingdom 3 months ago

Site does not give timescale or why I cannot login. Poor.

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Mexborough, United Kingdom 3 months ago

Error code lvdcon6

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Joseph Izzo

Banbury, United Kingdom 3 months ago

IT says credentials incorrect when they are not and also cant log in on the app

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Keith Priest

Leighton Buzzard, United Kingdom 3 months ago

Down?

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P Le Maistre

Sutton Coldfield, United Kingdom 3 months ago

Messages says :
"An unexpected error occurred when checking your details. Please try again. If the problem continues, call us."
There's nothing wrong with my details, they've always worked before

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Susan Hamilton

Barking, United Kingdom 3 months ago

Error code INITCON6 on app.

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Port Talbot, United Kingdom 3 months ago

Unable to log in

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Sutton, United Kingdom 3 months ago

Unable to login to the app

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andrea mifsud

Tredegar, United Kingdom 3 months ago

can't log in

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Barbara

Harpenden, United Kingdom 3 months ago

cannot loogin

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Peter

Egham, United Kingdom 3 months ago

cannot login. They say incorrect details but they are correct

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Mike Rayment

Tonbridge, United Kingdom 3 months ago

App won’t load on iPad on android with error code LVDCON6

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Julian Dean

Reading, United Kingdom 3 months ago

Not working Just show login details ERROR

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Tony longhorn

London, United Kingdom 4 months ago

Cannot get the app to open

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Lisa La Vattiata

Colindale, United Kingdom 4 months ago

Your session has expired for security reasons, so we’ve logged you out.
This is what happens if I try to log in to my account. Can anyone help please?

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Phil

Hackney, United Kingdom 4 months ago

Login page will not download.
Cleared cache and cookies.
Still no.

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Richard Eden

Northampton, United Kingdom 4 months ago

I cannot login to my Sainsburys Bank online account and I cannot make a payment to it from my Lloyds account

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Jamie

Colchester, United Kingdom 4 months ago

Sainsburys pet insurance website seems to be down. I have tried on multiple devices.

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Annoyed

Irlam, United Kingdom 4 months ago

Correct details don't work, recovery emails not sent. Very poor.

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spice

Bolton, United Kingdom 6 months ago

unable to log on, error shown

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Hazel Loftus

Luton, United Kingdom 6 months ago

Not able to pay credit card on phone , no service

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David Samuel Carlin

Winchester, United Kingdom 6 months ago

I type in my username and the last 3 digits of my mobile. Then Sainsbury's sends a passcode to my mobile. However no box to put it in appears on any browser I have tried. Instead I am informed: "Your session has expired for security reasons, so we’ve logged you out." I have cleared my browser, restarted my computer tried multiple devices and even phoned them. All I got after 3 minutes on the line listening to their automated call system :"Please use our online banking system for managing your account. If you would like to hear these options again..." I have reset my password, checked my username and nothing. Its been 3 days now. 11/11/2023. I do not want to use their app on my phone.

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Daniel Wilson

Manchester, United Kingdom 7 months ago

site is unreachable

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Anita Patel

Holsworthy, United Kingdom 7 months ago

Called Tel number at 12.53 am Tues 24 Oct unable to hear automated message kept breaking up used landline but same issue unable to make payment.

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RT

London, United Kingdom 7 months ago

Log in and get message that no credit card registered

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Christopher Williams

Southwark, United Kingdom 7 months ago

I cancelled my transaction at Sainsbury Fulham palace road W6..however the cash machine deduction 20 pounds of my account and did not dispense my money

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Fiona Woffenden

Bearsden, United Kingdom 7 months ago

Unable to get code to finish login

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Valerie Ashley

Plymouth, United Kingdom 7 months ago

Why is bank not validating payment to sainsburys delivery pass

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geoff

Limassol, Cyprus 7 months ago

cant access my credit card account

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Nancy Henderson

Ferndale, United Kingdom 7 months ago

Log in system does not appear to,be working

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Abbey Wood, United Kingdom 7 months ago

hangs on ac verification

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John Natt

Herne Bay, United Kingdom 7 months ago

tried to login on several occasions with correct data but no luck

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Joy

Northallerton, United Kingdom 7 months ago

Stuck on verifying account

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South Benfleet, United Kingdom 7 months ago

Cannot log in to on line account

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Chris Brant

Evesham, United Kingdom 7 months ago

Cant logon Tried Chrome & Edge...

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Kathleen Yeadon

Bolton, United Kingdom 7 months ago

Will not allow me to log in and I have tried on two devices

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Jim McCulloch

Sydney, Australia 7 months ago

I have been trying to call Sainsbury a Bank from Australia in the international line +441315498040 each time I select option 2 the line disconnects

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Lottie

East Stourmouth, United Kingdom of Great Britain and Northern Ireland 8 months ago

Can't log in

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Denise Ann Taylor

Swindon, United Kingdom of Great Britain and Northern Ireland 8 months ago

I need to SPEAK to a Manager urgently NOT by using the telephone no 08085405060 My telephone no 01794301601

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Martyn Taylor

Birmingham, United Kingdom of Great Britain and Northern Ireland 8 months ago

I have a problem logging into online balance.

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Not happy!

Warrington, United Kingdom of Great Britain and Northern Ireland 8 months ago

I cannot log in to online banking this is on top of an issue with the wrong statements being sent out!

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PJ

Manchester, United Kingdom of Great Britain and Northern Ireland 8 months ago

Sainsbury advise that there are problems credit card Mastercard online purchases which are continually being declined due to an unresolved problem. They have bio idea when this will be resolved. Only affecting online purchases.

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Loraine McCready

Hartlepool, United Kingdom of Great Britain and Northern Ireland 8 months ago

I cannot contact you!!!!
There is no one to speak to
I can't log in
I am victim of scam. Last purchase 23.99!

Where can I get contact??

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David

, 8 months ago

making a payment. Authorised on my Banking App. Sainsburys Card Shut Down. Don't know if it took payment or not. Unavailable now.

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Jane Grogan

, 8 months ago

Just keeps taking me back to the log in again.

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Kilgetty, United Kingdom of Great Britain and Northern Ireland 8 months ago

Down for maintenance

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Yvonne Daniel

Denia, Spain 8 months ago

No phone service. Calls do not connect to an advisor. Have been trying to speak to someone for two days as they have blocked my account for "security" reasons. Sent them original documentation as proof of my address change so they could send me Security number to re set my account. Three and a half weeks later, no letter from them and unable to speak to them on either of their phone numbers. Disgraceful!

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Cantley, United Kingdom of Great Britain and Northern Ireland 8 months ago

Can't log in

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graham

Annesley, United Kingdom of Great Britain and Northern Ireland 8 months ago

pet portal not allowing log in,

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Exeter, United Kingdom of Great Britain and Northern Ireland 8 months ago

Can't log onto pet portal

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Frances Patricia Burnett

Reading, United Kingdom of Great Britain and Northern Ireland 8 months ago

unable to log in to savings account

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Louisa

Nicosia, Cyprus 9 months ago

Travel money app down

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Sue

Sandwich, United Kingdom of Great Britain and Northern Ireland 9 months ago

When logging in I'm not receiving one time verification code to mobile phone!?

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Sabrina

Edinburgh, United Kingdom of Great Britain and Northern Ireland 9 months ago

unable to log into app

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Ruth Holman

Exeter, United Kingdom of Great Britain and Northern Ireland 9 months ago

4 days of being unable to log in to car insurance portal. Technical difficulties. Unable to get response from phone line.

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Theo

London, United Kingdom of Great Britain and Northern Ireland 9 months ago

Whenever I try to log in, I get redirected back to the first page of the login information. I get no error, but I cannot access my account

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Shelly Goodman

London, United Kingdom of Great Britain and Northern Ireland 9 months ago

Can’t get into Sainsbury’s Cash Passport site

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Vivien Robinson

London, United Kingdom of Great Britain and Northern Ireland 9 months ago

Why doesn’t my credit card work online ?

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Helsinki, Finland 9 months ago

Phone Numbers don’t work

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Luencina Zankl

Eastleigh, United Kingdom of Great Britain and Northern Ireland 9 months ago

It just keeps taking me back to log in page constantly

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Jane

Rowton, United Kingdom of Great Britain and Northern Ireland 9 months ago

Not available when trying to log in

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Val

Reading, United Kingdom of Great Britain and Northern Ireland 9 months ago

Sainsbury bank online site not accessible

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Aighty Werker

Shanklin, United Kingdom of Great Britain and Northern Ireland 9 months ago

Yep. It's down. They're not giving a time window. Come on on-call support team...Pull your finger out.

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Ashby de la Zouch, United Kingdom of Great Britain and Northern Ireland 10 months ago

App says untrusted network and won’t open

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Susan Bartlett

Shepton Mallet, United Kingdom of Great Britain and Northern Ireland 10 months ago

My Sainsbury's New credit card has been cancelled without any explanation. On Friday 21/07/23 l only found this out when l tried to use the automated payment system when a record message said there was a problem. I always pay my balance in full not to incur interest charges. A phone operative came on the line to inform me l couldn't make a payment because the card had been cancelled due to a security issue., and a new card would be issued and this could take upto 7 to 10 days . I was given no warning to say l am annoyed is a under statement. I use my card every day , l hope you will reimburse me for the Nectar points l am missing out on .
Suebee01@hotmail.co.uk

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Pete Leahy

Blackwall, United Kingdom of Great Britain and Northern Ireland 10 months ago

Can't receive OTP code & can't get through by phone

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Nigel allen

Birmingham, United Kingdom of Great Britain and Northern Ireland 10 months ago

Can't enter last any numbers for phone number

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Lynn Real

Trimley St Mary, United Kingdom of Great Britain and Northern Ireland 10 months ago

Cannot input 3 numbers from phone for identity to log into banking on line

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Lynn Real

Trimley St Mary, United Kingdom of Great Britain and Northern Ireland 10 months ago

Felixstowe has no access to online access since 2 this morning

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Keith

Gwennap, United Kingdom of Great Britain and Northern Ireland 10 months ago

Site won't allow me to enter the last 3 didgets of my mobile number

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Asfordby, United Kingdom of Great Britain and Northern Ireland 10 months ago

It won't let me provide my last 3 digits of my mobile number.

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Robert Plummer

London, United Kingdom of Great Britain and Northern Ireland 10 months ago

The login screen is not allowing me to type in the last 3 digits of my mobile number.

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Jill

, 10 months ago

Trying to login, it says maintenance is going on. Website says no maintenance going on. Problem has been going on for several hours.

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Jonathan

Bodmin, United Kingdom of Great Britain and Northern Ireland 10 months ago

Error code golcons when trying to log in

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June Knepper

Hexham, United Kingdom of Great Britain and Northern Ireland 10 months ago

I am unable to pay my credit card bill either online or by phone. Online it says auth.sainsburysbank.co.uk refused to connect. By phone when I select the right option it cannot understand that I want to pay my bill using a debit card.

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Jason

Abbotsford, United Kingdom of Great Britain and Northern Ireland 10 months ago

Login issues

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Eggers

Edinburgh, United Kingdom of Great Britain and Northern Ireland 10 months ago

Tried a few times, whilst no noted maintenance etc, get the following response when try to access online banking: “Online banking is not available at the moment”.

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Lois

Belfast, United Kingdom of Great Britain and Northern Ireland 10 months ago

I can’t log into my account, even though received the otp several times, the main page says there is error. There is no error on my end.

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Peter Halls

London, United Kingdom of Great Britain and Northern Ireland 10 months ago

I have been asked to ring the bank over a payment issue but the telephone line reports a problem each time and i am expecting a delivery this evening

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Anne

Poole, United Kingdom of Great Britain and Northern Ireland 1 year ago

Have tried several times over the last few days to log in to my Sainsburys bank account but I either can't log on or am thrown out again as soon as I click to view anything. Very frustrating.

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sandra woods

London, United Kingdom of Great Britain and Northern Ireland 1 year ago

I have tried three different internet servers on my computer but keep getting access denied message. I can access other banking websites

Latest sainsburysbank.co.uk screenshot
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Frequently Asked Questions

We have recently sent browser requests to Sainsburysbank.co.uk and it's up and running with status code 200 (UP) and a response time of 11.76 ms. We recommend clearing your cache or restarting/updating your app.

If you are experiencing slow performance while using Sainsburysbank.co.uk, it may be your internet connection. Before you call your internet provider to ask about the slow speed, make sure to clear your cache, update the app, and check for any outages first.

HTTP response status code is a 3-digit code returned by the server indicating the status of the request. The code is typically accompanied by a message that provides additional information about the response such as:
  • 2XX - Successful - Website is up & reachable.

  • 3XX - Redirect - The website is accessible, but the browser is redirected to another page.

  • 4XX - Browser Error - The requested page is not available or doesn’t exist.

  • 5XX - Server Error - There are internal errors on the server.

The status code helps developers and users to understand what’s happening with a certain request. This also serves as a guide to take appropriate actions if needed.

The HTTP response time is the amount of time it takes a website to respond to a request made by your device. It calculates how long it takes for a website to load after you click on a link or type a URL into your browser.

Aside from trying a different device, you can also check your device's software if it’s up to date by checking for available updates in your settings.

If the issue persists after trying all of our tips, you can report the issue to us so we can further investigate. By this, you can also see if other users are experiencing it, too.