Is ocado.com down - October, 2024?

Ocado Outages and Status
Ocado Logo

Ocado is an online supermarket that provides customers with an extensive selection of groceries and household items. Customers can place orders online and have them delivered to their doorstep. The company also offers its own-brand products, as well as a range of leading brands. Ocado also offers a variety of services including recipe suggestions, meal plans, and nutrition advice.

ocado.com outages reported by users in the last 24 hours

No Ocado problems reported in the last 24 hours

This chart shows the number of Ocado outages/problems reported by users in the past 24 hours. All data in the chart is in the Europe/London time zone.

Recent Ocado User Reports

Check out the latest user reports on Ocado, detailing the types of issues experienced and their locations. This helps you determine if others in your area are encountering similar problems.

  • GB Flag Icon
    Sep 08, 2024 - 11:10

    A visitor from Slough, United Kingdom has reported a problem with One click on app says I'm not connected to Internet but I am connected

  • GB Flag Icon
    Aug 15, 2024 - 13:28

    A visitor from Peacehaven, United Kingdom has reported a problem with One click on app says I'm not connected to Internet but I am connected

  • GB Flag Icon
    Aug 10, 2024 - 17:41

    A visitor from Coventry, United Kingdom has reported a problem with Order Tracking

  • GB Flag Icon
    Jul 23, 2024 - 15:45

    A visitor from Portsmouth, United Kingdom has reported a problem with One click on app says I'm not connected to Internet but I am connected

  • GB Flag Icon
    Jul 23, 2024 - 13:00

    A visitor from Sheffield, United Kingdom has reported a problem with Order Tracking

  • GB Flag Icon
    Jul 07, 2024 - 17:58

    A visitor from Bedford, United Kingdom has reported a problem with Order Tracking

  • GB Flag Icon
    Jul 02, 2024 - 15:56

    A visitor from Southampton, United Kingdom has reported a problem with Order Tracking

Join Ocado Discussion

Suggestions? Issues? Outages?
Please share your Ocado experience with other users around the globe.

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g,lloyd

Gloucester, United Kingdom 28 days ago

no invoice from palpal
although ocado is saying paid

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Gloucester, United Kingdom 28 days ago

no invoice from palpal
although ocado is saying paid

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Annoying

Slough, United Kingdom 1 months ago

When trying to change delivery date does not allow checkout. I can only cancel the order or amend it.

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Mrs v mcbride

Peacehaven, United Kingdom 2 months ago

My Ocado delivery is one hour late is there a problem. Post code Bn253qf

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Colin Dunbar

Portsmouth, United Kingdom 2 months ago

I can’t check out and pay.

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Finuala Kavanagh

Sheffield, United Kingdom 2 months ago

Both today and yesterday I am unable to login with my save email and password . On putting in details and pressing log in nothing happens but the login bar turning from purple to black.

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Jeny

Sale, United Kingdom 5 months ago

cannot log into the website

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Julie S

Portsmouth, United Kingdom 5 months ago

Payment details “unable to be verified” but unable to rectify as getting error messages. Therefore cannot update weekly shopping order.

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Sarah Wilson

Manchester, United Kingdom 5 months ago

I can’t check out of my food shop!

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Richard

Brinscall, United Kingdom 5 months ago

Cannot check out via web site or mobile app.

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Harringay, United Kingdom 5 months ago

cant check out

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Manchester, United Kingdom 6 months ago

When will online ordering be fixed!!!

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Birmingham, United Kingdom 6 months ago

Error message : 229-920

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Berkhamsted, United Kingdom 6 months ago

Not working

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Alexa Forbes

Wimborne Minster, United Kingdom 6 months ago

It just goes straight to choose a slot instead of checkout

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Barnet, United Kingdom 6 months ago

In middle of an order starts to be glacially slow

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Susan Mchugh

Birmingham, United Kingdom 6 months ago

Tried for 2 days . One click on app says I'm not connected to Internet which I am . Won't let me add on to my shopping .

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Karen Rayner

Newhaven, United Kingdom 7 months ago

22:00-23:00 Delivery .... not arrived, now 23:35

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Mrs Christine Plumb

Watford, United Kingdom 7 months ago

unable to checkout

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Vuvienne adaMs

Cwmbran, United Kingdom 7 months ago

Cant log in

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June

Royal Leamington Spa, United Kingdom 8 months ago

Can’t log in at all to order shopping

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Ashley Manning

Chatham, United Kingdom 8 months ago

Neither app or website seem to be available this morning?

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Laurent Bellan

Brentwood, United Kingdom 8 months ago

ocado site and app not responding

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Welwyn Garden City, United Kingdom 8 months ago

Both website and app not working.

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Susan pearl

Hornsey, United Kingdom 8 months ago

Won’t allow you to login won’t download properly

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Saĺly

Swindon, United Kingdom 9 months ago

Cannot log in to my shopping order keeps saying editing and buffering why

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Jaden

Bristol, United Kingdom 9 months ago

Cant edit order

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Jo

Shrewsbury, United Kingdom 9 months ago

Just the buffering thingy today and yesterday

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Marilyn Tippins

Cardiff, United Kingdom 9 months ago

I am unable to check out my order

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Jennifer Page

Bexleyheath, United Kingdom 9 months ago

My order due between 9:30 and 10.30 today 23.12.23 has not arrived it is now 1pm. There has been no communication from Ocado or online updates.

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Dayl

Sandhurst, United Kingdom 10 months ago

We are editing an order booked for delivery but on checkout keep being prompted to choose a delivery slot. Frustrating!

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Bristol, United Kingdom 10 months ago

Book a slot not working (3 days now)

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Barbara Cardy

Canterbury, United Kingdom 10 months ago

Can't add anything to basket

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Anne Hanson

Warwick, United Kingdom 10 months ago

No confirmation email of order placed about half hour ago?

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Helen O'Neill

Walton on Thames, United Kingdom 10 months ago

Trying to check out, card verification now working, buffering

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Elemar

Southwark, United Kingdom 11 months ago

Website and App are down!

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Basingstoke, United Kingdom 11 months ago

Keeps crashing 11/11 am

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B Butler

Dartford, United Kingdom 11 months ago

Can't access the website. getting "the site is not secure" message.
Preston Lancashire.

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Jules

Rochdale, United Kingdom 11 months ago

Just says the page is not safe. Was in the middle of getting an order together.

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Terri

South Benfleet, United Kingdom 11 months ago

NET::ERR_CERT_COMMON_NAME_INVALID

Please fix your certificate

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Ann Long

Colchester, United Kingdom 11 months ago

Won't let me log in. Says site is unsafe

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a

Lee, United Kingdom 11 months ago

cannot access site - defaults to q.ocado and says its not secure

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Bsholt

Brighton, United Kingdom 11 months ago

Error message that Ocado website is not secure. Being hacked

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Pauline

Winchester, United Kingdom 11 months ago

comes up as qocado.com unsafe

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Lavinia Mitchell

Hackney, United Kingdom 11 months ago

I am trying to get into your website and I keep getting a privacy message saying that q.ocado is not safe, but I'm not putting q.ocado into the search. Last night I had terrible problems trying to check an order out and it kept telling me that I didn't have a delivery date, when clearly I did. The shopping came today, but I need to get in to reject some items.

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John Adams

Chesterfield, United Kingdom 11 months ago

I cannot log onto my account, using my usual method - face recognition. I have also tried using my email & password to no avail.

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R. Hollyman

Wrexham, United Kingdom 11 months ago

Payment verification freezes

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J tombs

Bridgend, United Kingdom 1 years ago

Failing to log into Ocado

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Megan

Birmingham, United Kingdom 1 years ago

The website wont load

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Salisbury, United Kingdom 1 years ago

Unable to checkout.

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London, United Kingdom 1 years ago

Why is my Ocado shopping not checking out

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simon marshall

Bedwas, United Kingdom 1 years ago

can’t checkout via ipad or iphone app

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Coventry, United Kingdom of Great Britain and Northern Ireland 1 years ago

Cannot log in

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David Barlow

Farnham, United Kingdom of Great Britain and Northern Ireland 1 years ago

Have spinning wheel as trying to pay and check out

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Sheffield, United Kingdom of Great Britain and Northern Ireland 1 years ago

Cannot login

Most common Ocado problems reported by users

86

Order Tracking

5

Can’t add payment card

1

Whole store showing out of stock

8

One click on app says I'm not connected to Internet but I am connected

Ocado Outage Locations

Location

Reports

Last Reported

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Slough, England, GB

133

1 months ago

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Cardiff, Wales, GB

9

3 months ago

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Edinburgh, Scotland, GB

1

11 months ago

Are you experiencing issues with Ocado right now?

Is ocado.com not working for you? If you are having issues with Ocado, please use one of the options below to report a problem with the service

Tips if ocado.com is not working

  • Verify the URL - One of the most frequent causes of not being able to visit a web page is entering an incorrect URL. If you're URL is wrong, the website may redirect to another website or display an error page.

  • Use a Different Device - Try using a different computer or device to access the website or app. We also advise you to attempt rebooting your device.

  • Delete Browser Cache - It's possible that cached files are preventing your browser from downloading new web pages. Refreshing the page will clear it. To do that, click Ctrl + F5 on a Windows PC or Cmd + Shift, then press R on a Mac.

  • Clear Browser Cookies - Clearing browser cookies fixes certain issues, such as loading or formatting issues on sites. You can do this by clicking your browser settings, then privacy, then clearing browsing data.

  • Use Incognito Mode - You can also try viewing the website in private mode or incognito mode first. By using this, cookies and all temporary cache will be automatically disabled.

  • Restart Your Router - Try restarting your network connection if other websites or apps are having problems or are running slowly.

  • Firewall and Antivirus - Your ISP provider may have blocked the website or app you are attempting to access. If that's the case, you can try using a VPN service to visit the website or app to see if it will work.

  • Check your Firewall & Antivirus - These can occasionally block access to certain websites or services. To troubleshoot this issue, you may consider temporarily disabling them to see if it resolves the problem.

  • Clear DNS Cache - To speed things up, all OS systems save name resolution information into the DNS cache. In your case, the information recorded could be outdated or incorrect. We advise you to search on How-To guides on the web to clear your DNS Cache.

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Frequently Asked Questions

Server response time is used to measure a website's performance. It measures how long it takes for a browser to receive data back from the server after a successful request.

If you are experiencing slow performance while using Ocado.com, it may be your internet connection. Before you call your internet provider to ask about the slow speed, make sure to clear your cache, update the app, and check for any outages first.

HTTP response status code is a 3-digit code returned by the server indicating the status of the request. The code is typically accompanied by a message that provides additional information about the response such as:
  • 2XX - Successful - Website is up & reachable.

  • 3XX - Redirect - The website is accessible, but the browser is redirected to another page.

  • 4XX - Browser Error - The requested page is not available or doesn’t exist.

  • 5XX - Server Error - There are internal errors on the server.

The status code helps developers and users to understand what’s happening with a certain request. This also serves as a guide to take appropriate actions if needed.

The HTTP response time is the amount of time it takes a website to respond to a request made by your device. It calculates how long it takes for a website to load after you click on a link or type a URL into your browser.

Aside from trying a different device, you can also check your device's software if it’s up to date by checking for available updates in your settings.

If the issue persists after trying all of our tips, you can report the issue to us so we can further investigate. By this, you can also see if other users are experiencing it, too.