Is Sainsburys down - October, 2024?
Sainsburys.co.uk is a leading UK supermarket that offers a wide selection of groceries, including fresh and frozen food, drinks, health and beauty products, household items, and more. Customers can choose from thousands of products online and have them delivered to their door or pick them up in store. Sainsburys.co.uk also provides helpful recipes and meal ideas for customers to try.
URL Checked:
https://sainsburys.co.uk/
Last Down:
not recently
Response Time:
1.8 ms.
Sainsburys outages reported by users in the last 24 hours
Possible Sainsburys outages reported in the last 24 hours!
This chart shows the number of Sainsburys outages/problems reported by users in the past 24 hours. All data in the chart is in the Europe/London time zone.
Recent Sainsburys User Reports
Check out the latest user reports on Sainsburys, detailing the types of issues experienced and their locations. This helps you determine if others in your area are encountering similar problems.
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Oct 16, 2024 - 00:14A visitor from Thatcham, United Kingdom has reported a problem with Won’t send code to email
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Oct 15, 2024 - 16:19
A visitor from Liverpool, United Kingdom has reported a problem with Service
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Oct 15, 2024 - 14:40
A visitor from Bromley, United Kingdom has reported a problem with Won’t send code to email
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Oct 15, 2024 - 14:38
A visitor from Leicester, United Kingdom has reported a problem with Won’t send code to email
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Oct 09, 2024 - 11:29
A visitor from Slough, United Kingdom has reported a problem with Won’t send code to email
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Oct 09, 2024 - 10:31
A visitor from Dover, United Kingdom has reported a problem with Service
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Oct 08, 2024 - 04:19
A visitor from Ascot, United Kingdom has reported a problem with Won’t send code to email
Join Sainsburys Discussion
Suggestions? Issues? Outages?Please share your Sainsburys experience with other users around the globe.
Most common Sainsburys problems reported by users
Service
General Issues
Cannot checkout on groceries site
Won’t send code to email
Sainsburys Outage Locations
Location
Reports
Last Reported
Thatcham, England, GB
1708
1 hours ago
Girvan, Scotland, GB
90
17 days ago
Usk, Wales, GB
60
5 months ago
Paris, Île-de-France, FR
1
10 months ago
Johannesburg, Gauteng, ZA
1
10 months ago
Madrid, Madrid, ES
1
1 years ago
Roosendaal, Noord-Brabant, NL
1
1 years ago
Milan, Lombardia, IT
1
1 years ago
Naaldwijk, Zuid-Holland, NL
1
1 years ago
, ,
2
ago
Are you experiencing issues with Sainsburys right now?
Is sainsburys.co.uk not working for you? If you are having issues with Sainsburys, please use one of the options below to report a problem with the service
sainsburys.co.uk website response status history
Date and Time
Response Time
Status Code
Oct 15, 2024 - 22:18
1.8 ms.
200
Oct 15, 2024 - 16:44
1.79 ms.
200
Oct 15, 2024 - 11:41
1.86 ms.
200
Oct 15, 2024 - 08:03
2.05 ms.
200
Oct 15, 2024 - 00:35
1.71 ms.
200
Oct 14, 2024 - 14:59
1.75 ms.
200
Oct 14, 2024 - 09:54
1.94 ms.
200
This table shows the sainsburys.co.uk outage requests and response browser checks executed automatically by the sitedown.co.uk service. All data in the table is in the Europe/London time zone. If Sainsburys is down or slow for you. You can try using a VPN service(to try from a different location) and also check the Tips below
Tips if sainsburys.co.uk is not working
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Verify the URL - One of the most frequent causes of not being able to visit a web page is entering an incorrect URL. If you're URL is wrong, the website may redirect to another website or display an error page.
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Use a Different Device - Try using a different computer or device to access the website or app. We also advise you to attempt rebooting your device.
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Delete Browser Cache - It's possible that cached files are preventing your browser from downloading new web pages. Refreshing the page will clear it. To do that, click Ctrl + F5 on a Windows PC or Cmd + Shift, then press R on a Mac.
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Clear Browser Cookies - Clearing browser cookies fixes certain issues, such as loading or formatting issues on sites. You can do this by clicking your browser settings, then privacy, then clearing browsing data.
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Use Incognito Mode - You can also try viewing the website in private mode or incognito mode first. By using this, cookies and all temporary cache will be automatically disabled.
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Restart Your Router - Try restarting your network connection if other websites or apps are having problems or are running slowly.
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Firewall and Antivirus - Your ISP provider may have blocked the website or app you are attempting to access. If that's the case, you can try using a VPN service to visit the website or app to see if it will work.
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Check your Firewall & Antivirus - These can occasionally block access to certain websites or services. To troubleshoot this issue, you may consider temporarily disabling them to see if it resolves the problem.
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Clear DNS Cache - To speed things up, all OS systems save name resolution information into the DNS cache. In your case, the information recorded could be outdated or incorrect. We advise you to search on How-To guides on the web to clear your DNS Cache.
Cherril Costin
Thatcham, United Kingdom • 1 hours agoCannot book a delivery slot.
J. Lowe, Edinburgh
Edinburgh, United Kingdom • 10 hours agoProblem with online payment for grocery order.
SS
Bromley, United Kingdom • 11 hours agoError reported for Checkout for online grocery orders.
Mrs.Margaret Andrews
Slough, United Kingdom • 6 days agotrying to login into account to amend order and blank page showing '403 forbidden' comes up
Mike
Ascot, United Kingdom • 7 days agono connection since 2
Shirley
Budleigh Salterton, United Kingdom • 16 days agoUnable to update order.
Louise
Ipswich, United Kingdom • 16 days ago4 days now that I cannot amend my order. It just keeps buffering on 'confirming amendments' but does not move to checkout. I spoke to the helpline who said they have technical issies bit thst was two dsys ago and nowhere does it stste this is a problem. Abissmal customer service!
Julie Giles
Daventry, United Kingdom • 16 days agoUnable to confirm changes to my order
Anne O'Neill
Girvan, United Kingdom • 17 days agoI've tried different browsers, but it still won't go through.
Sue
Milton Keynes, United Kingdom • 17 days agoGets stuck on 'confirming changes' on the app and the website
Louise
Ipswich, United Kingdom • 17 days agoIts now day three of not being able to amend my order. It just keeps scrolling on 'confirming amendments' but does not proceed to checkout. I tried their helpful hints about clearing cookies but to no avail.I contacted the helpline and was told it may be an IT issue on the website, though the woman sounded very uncertain and offered no other help. Useless service!
Susan
Greenwich, United Kingdom • 17 days agoTried to book for delivery to Southborough, Tunbridge Wells in Kent but was blocked by the website to book and pay for groceries 28/09/2024. Will have to shop elsewhere. Public announcement should be made that you're having problems it's disrespectful not to.
Louise
Ipswich, United Kingdom • 18 days agoI cannot checkout my order amendments for 2 days now!
Louise
Ipswich, United Kingdom • 19 days agoI cannot checkout my online order. Been trying all day!
Louise
Ipswich, United Kingdom • 19 days agoI cannot amend my online order, it does not go to final banking checkout
Raymond Rice
Southchurch Village, United Kingdom • 29 days agoOur sainsburys app saying cannot log you in.
Pat Pitts
Sutton, United Kingdom • 1 months agoWon't let me update order
penny
Braintree, United Kingdom • 1 months agoCan't checkout amended order. Error message saying "product cannot be purchased at this time."
tried on phone and laptop
help
Braintree, United Kingdom • 1 months ago
Can't checkout amended order. Error message saying "product cannot be purchased at this time."
tried on phone and laptop
help
Tewkesbury, United Kingdom • 1 months ago
Can't checkout amended order. Error message saying "product cannot be purchased at this time."
Anna
London, United Kingdom • 1 months agoCannot link my debit card from apple wallet in the Sainsbury’s smartshop app.Have deleted the app and einstalled.Restarted device and got a new digital nectar card but unable to re register due to Sainsbury’s server issues.Any suggestions on what next to do would be gratefully received.
Ann Wenn
Brighton, United Kingdom • 1 months agoWon't allow me to book a slot of click and collect or view basket!
a smith
Chelmsford, United Kingdom • 1 months agounable to order for click and collect on my laptop
Bill
Camden, United Kingdom • 1 months agoSearch not working on app and website, most things out of stock including ALL Favourites. Teabag Search results in tea towels
Maidstone, United Kingdom • 1 months ago
App not working - website out of order as well. No notice from Sainsbury’s - really poor service.
Judith Smith
Annan, United Kingdom • 1 months agounable to check out and pay - bank says our end is OK and must be their end. Nothing on site.
Worthing, United Kingdom • 1 months ago
Search function broken
Heidi
Ledbury, United Kingdom • 2 months agoCannot book delivery slots.. says there’s an issue and can only go to homepage, has said this all day today
Kat
Bedford, United Kingdom • 2 months agoCannot book delivery slots.. says there’s an issue and can only go to homepage, this has been since yesterday.
Mary Berry
New Milton, United Kingdom • 2 months agoIssues with online shopping and phone app. Reported and other uses also apparently affected.
Roger Herbert
Kidderminster, United Kingdom • 2 months agoafter all items selected,cant book time slot. message says something like cant show this page
Northampton, United Kingdom • 2 months ago
Can't login to account says service error
Stretford, United Kingdom • 2 months ago
I cannot book a slot it keeps coming up with service error try again later and has done for at least 24 hours
wedy elliott surrey
Slough, United Kingdom • 2 months agocant log in to amend my order comes up forbidden
wedy elliott
Slough, United Kingdom • 2 months agocant log in to amend my order comes up forbidden
Bournemouth, United Kingdom • 2 months ago
Unable to log in. Unable to amend order
Jeanette Idle
Havant, United Kingdom • 2 months agoI am trying to place my order for Wednesday between 9 and 10am,but it will not accept my card that I always pay with.
Christine
York, United Kingdom • 2 months agoCannot display items
Manchester, United Kingdom • 2 months ago
CAN NOT CHECKOUT
Martin Akerman
Gloucester, United Kingdom • 2 months agoWas in using the site to amend an order when it started to break down and now it won't let me back in.
Never mind, Morrisons is working OK
S Donohue
Langford Budville, United Kingdom • 3 months agoCan’t access my current or previous orders
Debi
Droitwich, United Kingdom • 3 months agoWhy are there no frozen items
Bob
Glasgow, United Kingdom • 3 months agoSorry, there's currently a problem with our payment services. Please try again shortly.
WTH is this?
Elliott Hurley
Slough, United Kingdom • 4 months agoKeeps coming up 403 forbidden
Mrs V Allen
Slough, United Kingdom • 4 months agoerror 403
London, United Kingdom • 4 months ago
Checkout not working
E. Florence
Ashford, United Kingdom • 4 months agoOnline site still not functioning - goes back to a new software installation soon after Christmas. Site now unusable - missing pages, missing links.
G Dove
Chicago, United States • 5 months agoCan’t get into online account on website or app for delivery
E Florence
Alexandria, United Kingdom • 5 months agoImpossible to use their website still - missing pages and missing links.
Jen
Plymouth, United Kingdom • 5 months agoUnable to book a delivery slot. Site says no deliveries. Click and collect only
Ann Meadows
Slough, United Kingdom • 5 months agoweb site down
E. Florence
Alexandria, United Kingdom • 5 months agoSite online unusable still - missing pages and links.
Jen
Plymouth, United Kingdom • 5 months agoWebsite still not working, been out of order over a month now?.........?........
E. Florence
Alexandria, United Kingdom • 5 months agoWeb site unusable - pages and links missing.
Dirty Birty
Kensington, United Kingdom • 5 months agoCan't amend order. Technical issues sited and try again later
G Davis
Plymouth, United Kingdom • 5 months agoCurrently unable to take payment message 06.10 03/05/24
Alexandria, United Kingdom • 5 months ago
Site unusable - still missing pages and links.
Jan
Birmingham, United Kingdom • 5 months agoCannot confirm my updated shopping list
LINDA HEWETT
Nottingham, United Kingdom • 5 months agomy order booked for tomorrow morning has disappeared and all my previous orders have gone.
Beryl
Sutton Coldfield, United Kingdom • 5 months agoPayment system not working on online groceries.
Mrs Enid Florence
Ashford, United Kingdom • 5 months agoWeb site unusable - pages and links missing (now over 4 weeks of tech problems)
Jc
Plymouth, United Kingdom • 5 months agoUnable to book a delivery slot for 2 weeks Have you stopped doing online deliveries, before this recent It issue yesterday.
Bex
Reading, United Kingdom • 5 months agoNot working atm & sends me to the website instead of the app
Amy
Lincoln, United Kingdom • 5 months agoJust says not available
Carl
Peterborough, United Kingdom • 5 months agoI ordered food yesterday, now I can not go on the site to add more items, will I get my delivery tomorrow
Southampton, United Kingdom • 5 months ago
App is down
Brian
Newham, United Kingdom • 5 months agoProblem with payments server
Una Lynch
London, United Kingdom • 5 months agoCan’t get access to app or website
Kerry
Bristol, United Kingdom • 5 months agoUnable to get into grocery app
Colchester, United Kingdom • 5 months ago
App been down for 3 hours
Rowan
Norwich, United Kingdom • 5 months agocant log in and complete online shop
Alex King
Hayle, United Kingdom • 5 months agoWebsite not working
Cola
Hull, United Kingdom • 5 months agoDown for the second time today!
Claire Rodgers
Bristol, United Kingdom • 5 months agoOn line ordering not working.
Oxford, United Kingdom • 5 months ago
App not loading
Wen
Bromsgrove, United Kingdom • 5 months agoI can’t log on ap as not available neither is website,
Bradford, United Kingdom • 5 months ago
unable to complete online shopping
Sue
Preston, United Kingdom • 5 months agoUnable to check out and confirm payment.
Folkestone, United Kingdom • 5 months ago
App won’t let me in
mr g dacre
Gainsborough, United Kingdom • 5 months agouseless
Greenwich, United Kingdom • 5 months ago
Basket not updating
Nottingham, United Kingdom • 5 months ago
Crap app
David
South Croydon, United Kingdom • 5 months agoCan’t checkout. Payment system is down
M Williams
Ruardean, United Kingdom • 5 months agoPhone line cuts out dead when you try to ring them too.
Kings Lynn, United Kingdom • 5 months ago
can't process changes on the app
Leeds, United Kingdom • 5 months ago
system down wont accept payments
Susan Jude
Cwmbran, United Kingdom • 5 months agoWhere is my delivery? 879793756
Sutton Coldfield, United Kingdom • 5 months ago
no delivery, no reply on phone
Merthyr Tydfil, United Kingdom • 5 months ago
No delivery!!!
No receipt in email!
Where is it?!
Catherine Mahon
Barking, United Kingdom • 5 months agoUnable to get an e-receipt no email through with receipt on my order for today 24th April
Dudley, United Kingdom • 5 months ago
No sainsburys delivery this morning (due 8am - 9am)
to WV% 8DF
Royston Dyer
Ilfracombe, United Kingdom • 5 months agoNo e receipt has been sent so can't check substitute
Janice Taplin
Southwark, United Kingdom • 5 months agoUpon clicking “update order” it is impossible to check out.
The message “this product is not available for purchase at this time “ is displayed at the top of the page.
Additionally, when I call customer services from my mobile, the line drops out part way through the opening messages. I’ve reported this twice from my landline, but NOTHING has been done.
This is affecting other people too!!!
Chester-le-Street, United Kingdom • 5 months ago
Cannot amend order or. Book delivery
Sue
South Benfleet, United Kingdom • 5 months agoUnable to check out having amended an existing order. Have tried several times to no avoil
Maggie
London, United Kingdom • 5 months agoJust keep getting the same error message every time I try to check out: "This product cannot be purchased at this time."
No link to whatever product is causing the problem, no way of finding out what it is. Unable to check out.
D
Rugby, United Kingdom • 5 months agoCheckout not working. Unable to pay
Lisa Brsin
Banbury, United Kingdom • 5 months agoCan't check out, keeps saying something went wrong. Try again later.
Gravelines, France • 5 months ago
Have been trying intermittently but, unable to gain access to my account or place an order.
JD
Bristol, United Kingdom • 5 months agokeeps saying 'Sorry, there's currently a problem with our payment services. Please try again shortly.' ive tried different devices/internet browsers/cleared cache and cookies. Still no use after a week
Tokyo, Japan • 5 months ago
Not logging in
Hackney, United Kingdom • 5 months ago
Can’t checkout
TF
Bangor, United Kingdom • 6 months agoIt’s telling me they’re experiencing technical issues
Jp
Martlesham, United Kingdom • 6 months agoWon’t load items to basket
Cranleigh, United Kingdom • 6 months ago
Can't check out online orders
Nathalie Scowen
Croydon, United Kingdom • 6 months agoI can't update my sainsbury's groceries order online, it gets to the payment and then tells me product isn't available at this time but won't let me progress, is there something wrong here?
J
Chester-le-Street, United Kingdom • 6 months agoUnable to book a delivery slot loads available.
SAM
Wednesbury, United Kingdom • 6 months agoApp logging me out and screen has froze??
Malcolm Ronald Hathaway
Verwood, United Kingdom • 6 months agoNectar is not working this morning
Angie schofield
Shipley, United Kingdom • 6 months agoNot working
Pat nowell
Leeds, United Kingdom • 6 months agoCan’t make payment for grocery order
Lucy medlen
Ramsgate, United Kingdom • 6 months agoApp asking me to log in but saying password is wrong
Liverpool, United Kingdom • 6 months ago
Not logging in
Robert Wade
Glasgow, United Kingdom • 6 months agoTiming out
Ian Glynn
Manchester, United Kingdom • 6 months agoUnable to amend online order for tomorrow
Scottie Val
Redhill, United Kingdom • 6 months agoStill can't amend order on Sainsbury's groceries delivery website. Been trying for over an hour.
David
Newport, United Kingdom • 6 months agoSainsburys Shopping site not working
MP
Cardington, United Kingdom • 6 months agoFor over 4 hours now, I've been unable to search for anything on the Sainsbury's website. The Home page is fine, but as soon as I search for any item to add to my order, either singly or via a list, I get the page, "Something went wrong". I'm using a Windows desktop PC. I've tried on my Windows laptop with the same result. I've tried with Google Chrome and Microsoft Edge browsers, no difference. However, I've asked a neighbour to try the same on her iPad - all works fine!
Richardson
London, United Kingdom • 6 months agoCannot access favourites or place orders
Milton Farrar
Pudsey, United Kingdom • 6 months agoI am not able to amend my order
Mary Armitage
Sheffield, United Kingdom • 6 months agoI can't make additions to my order
Sarah
Yeovil, United Kingdom • 6 months agosays Sainsbury has a problem and try later, when trying to order a delivery
Karen S
Lambeth, United Kingdom • 6 months agoOnly the homepage is working.
Manchester, United Kingdom • 6 months ago
Can't access webstore.
SDS
Leytonstone, United Kingdom • 6 months agoCan login and access my order but unable to update it, get message "unavailable, try later". Have tried different PCs and different machines.
PEW
Stratford-upon-Avon, United Kingdom • 6 months agowill not allow changes to order
Mark
Mansfield, United Kingdom • 6 months agoOnly the home page is working
East Grinstead, United Kingdom • 6 months ago
Website and app down. Can't log in. it says service unavailable.
Mrs Jane Godlington
Outwell, United Kingdom • 6 months agoCannot amend my online order.
MP
Cardington, United Kingdom • 6 months agoOnly the home page is working
Mr olner
Atherstone, United Kingdom • 6 months agoCannot log in to sainsburys site
Joe
Amsterdam, The Netherlands • 6 months agoCan't reach the Sainsbury's website.
Eva
Canterbury, United Kingdom • 6 months agotiny pictures, no option to login. screen quickly becomes darker.
Tony
Southampton, United Kingdom • 6 months agoI keep getting this message "Sorry, there's currently a problem with our payment services. Please try again "
since Thursday
Jon Worsfold Jon @Worsfold online.co.uk
Leatherhead, United Kingdom • 6 months agoFor several days after selecting a delivery or collection slot, it comes back that you have a technical issue, try later. When will I be able to book a delivery slot for 9th April 24
Alan Smith
Huntingdon, United Kingdom • 6 months agoKeep getting "Forbidden 403" when trying to access my Sainsbury's account.
Easter Sunday - all store's closed, will this be the reason?
Mrs Sara Henham
Saint Leonards-on-Sea, United Kingdom • 6 months agoClick on app and just keeps saying ...oops there is a problem
Jo Hinks
Enfield, United Kingdom • 6 months agoSpinning wheel. Can't openorders page
Gateshead, United Kingdom • 6 months ago
Can’t amend order
Croydon, United Kingdom • 6 months ago
Placed order on chop chop at 17.05 and the tracking states that it isn’t even in progress! Delivery in 60 minutes? Really?
Chester, United Kingdom • 6 months ago
I can’t log in. Site has a white page after me pressing log in.
Alan
Gainsborough, United Kingdom • 6 months agoBrought myself a e gift voucher for sainsbury's and done my shopping queued up for ages to say gift card is down I wasted 3 hours of my time today no notice on entrance? ruined my day
Southampton, United Kingdom • 6 months ago
communication error on giftcard
Rosemary White
Winchester, United Kingdom • 6 months agoSainsbury's website and app keep crashing when I try to proceed to the payment page!
Sam
Leeds, United Kingdom • 6 months agoOrdered for delivery for this morning. Money has not been taken, no confirmation email, can't get onto the app to check what's going on. Second consecutive Saturday this has happened.
Semistra
Bromley, United Kingdom • 6 months agoSlot booking not working
Ec
Ealing, United Kingdom • 6 months agoApp not loading, buffering
Yvonne Gentry
Basingstoke, United Kingdom • 6 months agoI have amended my online grocery order for delivery tomorrow but it keeps showing this product is not available. NO actual products highlights so must be the website
Waltham Forest, United Kingdom • 6 months ago
Can't checkout to update order
E. Florence
Ashford, United Kingdom • 6 months agoStill impossible to order online as at 21st March. Site will not bring up pages and links missing.
Lisa Brenner
Slough, United Kingdom • 6 months agoKeep getting 403 forbidden, can't change order & also can't check if it's coming!
Paul
Gateshead, United Kingdom • 6 months agoApp won't startup, stuck on splash screen
B
Southampton, United Kingdom • 6 months agothe log in screen will not come up and I have deleted cookies and browsing history and nothing works
Slough, United Kingdom • 6 months ago
I'm receiving error message Forbidden 433
Steve
Saffron Walden, United Kingdom • 6 months agoYou will not answer the phone to tell me if my order is coming. Should I stay in and wait or not.
Wisbech, United Kingdom • 6 months ago
Everything is down smartshop payment cards not working cash only
R Peverel
Carshalton, United Kingdom • 6 months agoNorth Cheam Sainsburys only accepting cash
L Millar
Chelmsford, United Kingdom • 6 months agoOnline shopping order not processed and delivered
M S
Newton Abbot, United Kingdom • 6 months agoClosed due to network failure.Barnstaple
Luke
Nottingham, United Kingdom • 6 months agoSainsbury's delivery service is down. No deliveries to be made today. Leaves me fucked.
Aw
Reading, United Kingdom • 6 months agoNationwide smartshop down and card payment issues
Paul McCarthy
Wembley, United Kingdom • 6 months agoSainsburys Kingston Sury Basin
Self serve guns not working.
Cards not accepted at tills (systems refusing)
Can pay by CASH! (hope the banks are reading this)
8am 16/03/24
Tom
Wandsworth, United Kingdom • 6 months agoSainsburys Godalming crashed wifi etc card payment
Lorraine
Ingleton, United Kingdom • 7 months agoWanted to update my password, tied for an hour no joy it accepted new password when tried to log in kept saying I need to renter it I was locked ouout
Going around in circles frustrated
Mrs J Tong
Canterbury, United Kingdom • 7 months agoPayment greyed out on Sainsburys today, unable to confirm my slot because if this
Redruth, United Kingdom • 7 months ago
Login page not loading
Karen
Leigh, United Kingdom • 7 months agoCode to email not received ? Can't get in my account
Craigavon, United Kingdom • 7 months ago
Have been trying for an hour to login
Mrs Enid Florence.
Ashford, United Kingdom • 7 months agoTrolley will not present yet again - cannot place my order. We note adding an item does not register but a sum comes up only which we cannot view.
patrick
Zurich, Switzerland • 7 months agocant login to the groceries area
Bolam. George
Bristol, United Kingdom • 7 months agoI cannot retrieve messages from my credit card account and I am very unhappy about it.
Pauline Watts
Frinton-on-Sea, United Kingdom • 7 months agoTrying to checkout in Frinton, Essex and repeatedly getting “ Sorry, there's currently a problem with our payment services. Please try again shortly.”
Lynda Bennett
Bridgwater, United Kingdom • 7 months agoThis product not available message, no idea what that means/ Unable to check out.
Amanda Beanland
Northallerton, United Kingdom • 7 months agoGoes to completely white page
Mrs E Florence
Ashford, United Kingdom • 7 months agoWebsite not functioning properly - basket will not present, cannot amend order/items will not load, cannot check out and therefore cannot order.
Cheryl grainger
Colchester, United Kingdom • 7 months agoApp won't load, tried un installed and re installed still not loading
Glammo
Croydon, United Kingdom • 7 months agoConfirmation email not sent
Redmond
Slough, United Kingdom • 7 months agoCan't access my Sainsbury's or Nectar Account's.
Deborah Beard
London, United Kingdom • 7 months agoTried to save offers before shopping but nectar kept telling me there was a problem and it hadn't updated from previous day.
jim
Leytonstone, United Kingdom • 7 months agono products on sainsburys chop chop
Alex
Milnthorpe, United Kingdom • 7 months agoGetting denied access for the SA website.
Mrs Susan Marsh
Coventry, United Kingdom • 7 months agoSays access denied when try to checkout after amending order.
Susie Gould
Basingstoke, United Kingdom • 7 months agoUnable to checkout Thursday 7th March 2024. 11.34
Joyce
Bristol, United Kingdom • 7 months agomessage says access denied
Chez
Leicester, United Kingdom • 7 months agoAccess denied
Mary Burkin
Harringay, United Kingdom • 7 months agoI've just gone online to place an order. I cant access the site? It's coming up with the following message.Access Denied
You don't have permission to access "http://www.sainsburys.co.uk/shop/gb/groceries?" on this server.
Reference #18.25431502.1709811011.11eb96e
I'm not having problems with any other site?
Sharon Lesley
Bexleyheath, United Kingdom • 7 months agoAccess denied to server to check out
mavis crofts
Poole, United Kingdom • 7 months agoaccess denied
Harrogate, United Kingdom • 7 months ago
Server down
Chester, United Kingdom • 7 months ago
Can’t access server
Mike - Derby
Derby, United Kingdom • 7 months agoAccess denied - you don't have permission to access
L Giles
Monmouth, United Kingdom • 7 months agoI wanted to go to favourites but it tells me I do not have access so cannot finish my order. So I guess I will have to go to Ocado or waitrose instead
Carol Hazel.
Hackney, United Kingdom • 7 months agoI have not been able to access my account. It says Access Denied.
Please help.
J Woodcock
Hastings, United Kingdom • 7 months agoAccess Denied repeatedly coming up just now
Jay
Swansea, United Kingdom • 7 months agoSite down
Deal, United Kingdom • 7 months ago
Access Denied
You don't have permission to access "http://sainsburys.co.uk/" on this server.
Reference #18.951a7b5c.1709810835.1ae613b6
N. Mayo
Newham, United Kingdom • 7 months ago"Access denied". You don't have permission to access "http://www.sainsburys.co.uk/gol-ui/SearchResults/beetroot%20salmon" on this server.
Reference #18.25431502.1709810822.111337a
David
Carlisle, United Kingdom • 7 months agoAccess Denied
You don't have permission to access "http://sainsburys.co.uk/" on this server.
Reference #18.b51a7b5c.1709810761.9cf3a65
bob harris
Basingstoke, United Kingdom • 7 months agohttps://sainsburys.co.uk
Miss M Hughes
Edinburgh, United Kingdom • 7 months agoAcccess denied to website.
Nigel William Pickett
Ascot, United Kingdom • 7 months agoSays I don't have permission to access Sainsbury's groceries website.
Ruth Sweet
Malmesbury, United Kingdom • 7 months agoI can't login. I get an Error message saying my server denies access
Andy
Brent, United Kingdom • 7 months agoJust get access denied
A Swain
Yeovil, United Kingdom • 7 months agosays access denied
susan
Cullompton, United Kingdom • 7 months agoaccess denied
Peter Louis
Brighton, United Kingdom • 7 months agodenied access
Sharon Allen
Newham, United Kingdom • 7 months agoCan't log in to home insurance portal it has technical issues
Paul Morris
Warminster, United Kingdom • 7 months agoGet blank screen when trying to book a slot
Mary McCormack
Manchester, United Kingdom • 7 months agoNot receiving email with code, have tried a number of times and also checked spam
Esther
Edgware, United Kingdom • 7 months agoCant add anything to cart
Jeanette Arksey
Hackney, United Kingdom • 7 months agoHaving problems logging into my account
Ann Anthony
Southall, United Kingdom • 7 months agocant amend my order 5/03/2024
Ludlow, United Kingdom • 7 months ago
I cannot update and checkout
Sara
Cardiff, United Kingdom • 7 months agoCan’t order anything
Marion Thompson
Slough, United Kingdom • 7 months agoCan't log in to book delivery slot
Batley, United Kingdom • 7 months ago
Can’t amend an order
Jane Garland
Slough, United Kingdom • 7 months agoWill not let me log in on the app, tells me to go through online but this is showing a problem and will not let me log in there
Mrs Dunham
Harpenden, United Kingdom • 7 months agounable to checkout out of shopping -basket disaapears as soon as i click on check out!
Portishead, United Kingdom • 7 months ago
Keeps randomly closing
stephen murray
Amsterdam, The Netherlands • 7 months agosays 403 forbidden
Bournemouth, United Kingdom • 7 months ago
I cannot seem to log in to Sainsbury’s groceries I log in and then screen goes blank
Blessington, Ireland • 7 months ago
Sorry, there's currently a problem with our payment services. Please try again shortly.
Jame
Bristol, United Kingdom • 7 months agoCan't access website
P Thrussell
Crawley, United Kingdom • 7 months agoCan’t amend my order
mary williams
Lowestoft, United Kingdom • 7 months agocan't amend order or checkout
Leeds, United Kingdom • 7 months ago
Unable to check out on app
Joe
Holbeck, United Kingdom • 7 months agoApple Pay not accepted
Su Lowe
Frome, United Kingdom • 7 months agoSorry, there's currently a problem with our payment services. Please try again shortly.Error message been nearly 24 hours tried Edge & Chrome no go
Janet Elkington
Altrincham, United Kingdom • 7 months agoNot receiving order confirmation email
Dartford, United Kingdom • 7 months ago
Unable to amend my order
vivien walsh
New Milton, United Kingdom • 7 months agocannot check out says you have problem since yesterday
J
Bonnybridge, United Kingdom • 7 months agoI've been trying to pay for tomorrow's grocery shop for over an hour now.
!This product cannot be purchased at this time.
Is all that comes up on the payment page.
Freya
Gateshead, United Kingdom • 7 months agoTold checkout is unavailable
Susan Ramsay
London, United Kingdom • 7 months agoThere seems to be a problem ordering certain products! If you go into their website the products are there but when you log in, they disappear!!
A M Cowan
Drighlington, United Kingdom • 7 months agoAny get through login process to buy something. Keep getting same error message.
Blackpool, United Kingdom • 7 months ago
This is the second week that I have tried to order online; my trolley is showing empty and it will not accept adding any products. However, when I go to the app on my phone they all show in my basket so are being added without showing on the computer website.
Steph Hannam-Swain
Barnsley, United Kingdom • 7 months agoWhen I try to check out it says “cannot order product” and won’t let me pay
Catherine
Spalding, United Kingdom • 7 months agoNectar app won’t let me log in won’t load
mary williams
Lowestoft, United Kingdom • 7 months agocant amend order or check out
Gale Winskill
Inverkeithing, United Kingdom • 7 months agoMy Sainsbury app won’t log me in and appears to no longer have any of my data.
Gainsborough, United Kingdom • 7 months ago
Takes a minute to respond to each key press.
Andrew Steele
Tiverton, United Kingdom • 7 months agoApp loses connection. Not usually 2FA code to log back in
Peter corbishley
West Malling, United Kingdom • 7 months agoNot received any email with a log in code.
John Fleming
Lenzie, United Kingdom • 7 months agowon't let me check out. Website been really glitchy all night
Rob S
Lancaster, United Kingdom • 7 months agoMessage at checkout. "Sorry, there's currently a problem with our payment services. Please try again shortly."
Matthew hine
Shrewsbury, United Kingdom • 7 months agoIt keeps saying error adding items to trolley please check your connection
Roy Baker
Waterlooville, United Kingdom • 7 months agoApp keeps crashing saying items cannot be added to the basket, but it does add it.
Then it errors when you try and check out. With
“GOL_Hybrid.serviceUn-AvailableError error 1.)
With the option to Start Again.
This has been happening since about 8pm on 22nd Feb
Lewisham, United Kingdom • 7 months ago
No addresses. Can’t add a new address
Diane
Nottingham, United Kingdom • 7 months agoItems not loading
Emma
London, United Kingdom • 7 months agoThrowing error messages repeatedly
Hackney, United Kingdom • 7 months ago
Unable to update my order
Horsham, United Kingdom • 7 months ago
Won’t load trolley
Ruth Doherty
Hamilton, United Kingdom • 7 months agoCannot get into app to anend an order for tomorrow
Keeps telling my my internet is down but its not.
Brian John Barrett
Leighton Buzzard, United Kingdom • 7 months agonot updating when qtys clicked - unable to process final payment/confirm order
Mrs Nicola Adams
Henlow, United Kingdom • 7 months agoGlitching -can't pay
Js
Ilford, United Kingdom • 7 months agoCannot check out on line or on the app
AA
Watford, United Kingdom • 7 months agoVarious buying and check out problems.
S holt
Macclesfield, United Kingdom • 7 months agoCant update basket then add too many cant remove items keeps telling me no internet when there is
Rubbish service cant get hold of a real person due to move home and wanted to put in a full big order shocking
Christina Fulton
Redditch, United Kingdom • 7 months agoUnable to checkout - says it is a GOL_Hybrid.Service.UnavailableErrir error 1
Lillian King
Bradford, United Kingdom • 7 months agoWebsite not working. Can’t checkout
Colette Gillan
St Helens, United Kingdom • 7 months agoCan not activate site
Sam Briggs
Rayleigh, United Kingdom • 7 months agoStates there is a problem with payment service at moment.
Dunstable, United Kingdom • 7 months ago
Site isn't working on app or website!!!
AliF
Peterborough, United Kingdom • 7 months agopayment services are down
B
Cardiff, United Kingdom • 7 months agoOpens then pings a pop up
Woking, United Kingdom • 7 months ago
Sainsburys app ans website not letting you add items or checkout
Stamford, United Kingdom • 7 months ago
Cannot edit order
Kaz
Hastings, United Kingdom • 7 months agoUnable to checkout
Princes Risborough, United Kingdom • 7 months ago
Cannot add or check out
Lianne
Sheffield, United Kingdom • 7 months agoCan not check out with my online shop
Diane Baker
Maidstone, United Kingdom • 7 months agoCan’t add or remove items from my shopping order
Hartley Wintney, United Kingdom • 7 months ago
Not allowing check out
Loughborough, United Kingdom • 7 months ago
Unable to adjust Nectar info or even change password
Pamela
Craigavon, United Kingdom • 7 months agoAll fine until I try to check out, at which point it says there must be a problem with my card - which there isn't.
gillian atkinson
Preston, United Kingdom • 7 months agoSorry, there's currently a problem with our payment services. Please try again shortly.
J Bailey
Hackney, United Kingdom • 7 months agoI have been locked out of my online account. Was asked to create new password did so but it kept asking me to repeat the steps. I made changes to the password for that reason believing something was wrong with my password. I tried log into my account using a different device but still experiencing the same issue it keep asking me to repeat my password. Please unlock my account been having getting online since last month after looking through tu online. I was not aware I should have been using one password for all companies involved with Sainsbury’s.
Thank you
Steve
Loughborough, United Kingdom • 7 months agoCannot checkout online. Had to order over phone. Customer Service guy say they have a fault at their end.
annmarie
Greenford, United Kingdom • 7 months agoI am receiving the following information when trying to pay online ...'Sorry, there's currently a problem with our payment services. Please try again shortly.
This has been happening for the last 2 days
Mrs Hazel jay
Milton Keynes, United Kingdom • 7 months agoCan’t log in
GG
Cosenza, Italy • 7 months agoCan’t login
Mrs. E Wilkinson
Dukinfield, United Kingdom • 7 months agoCan't go to checkout
Spipe
Colchester, United Kingdom • 7 months agocant checkkout
Deborah Smith
Wymondham, United Kingdom • 7 months agoNot able to check out my new slot
Liverpool, United Kingdom • 7 months ago
No payment page available
Moira
Sleaford, United Kingdom • 7 months agoI haven't been able to checkout and my basket expires soon. Keeps telling me there's a problem
Dsm
Newport, United Kingdom • 7 months agoCan't check. Reports a problem
Diane
Ulceby, United Kingdom • 7 months agoKeeps showing 'something went wrong ' message
C
Wembley, United Kingdom • 7 months agoCannot check out on the Sainsbury's grocery site.
Plymouth, United Kingdom • 7 months ago
can't seem to check out on multiple browsers/hardware
Alvey Lee
Bolsover, United Kingdom • 7 months agoSainsburys web site on line not responding. Sorry we cannot show you this page at the present time.
Leeds, United Kingdom • 7 months ago
Logged me out and would not check me back in. Kept goimg back to log in page
Di Lightowler
Chesterfield, United Kingdom • 7 months agoThe site allows me to put items in the basket but every time I try to check out it says there is something wrong with the page
Tim
Newton Abbot, United Kingdom • 7 months agoUnable to checkout - several hours now as per others reports
Anya
Whitstable, United Kingdom • 7 months agoCannot checkout
Graham Beer
London, United Kingdom • 7 months agoUpdated my order but can't check out.
Gaynor Carrington
Derby, United Kingdom • 7 months agoUnable to complete my delivery order as cannot go to checkout to pay. Just keeps saying back to homepage.
Tracey
Trowbridge, United Kingdom • 7 months agoSite says Sorry, we're having trouble showing you this page right now. Please try again later.
Reboot, clear cache etc. not helping.
Emz
Tarleton, United Kingdom • 7 months agoEach time I try to checkout on my grocery order a message comes up saying there is trouble displaying the page and it redirects it to the home page.
Gordon Kellas
Dundee, United Kingdom • 7 months agoHave been trying to checkout for an hour - keeps returning me to Home Site
Arlette Ghislaine Joy
Fulham, United Kingdom • 7 months agocannot check out
Southampton, United Kingdom • 7 months ago
cannot checkout
Kevin Ford
Bodmin, United Kingdom • 7 months agoUnable to checkout
Kent
Royal Tunbridge Wells, United Kingdom • 7 months agoCan't check out keeps saying there is a problem return to home page
Rayleigh, United Kingdom • 7 months ago
Cannot Checkout sends me to Homepage
Cj
Glasgow, United Kingdom • 7 months agoCannot checkout as an issue with sending me to checkout page
Brian
Bristol, United Kingdom • 7 months agocannot check out says return to homepage
Rossendale, United Kingdom • 7 months ago
Cannot check out shopping
Cindy mansour
Lancaster, United Kingdom • 7 months agoCan't checkout online order it says return to homepage
Briton Ferry, United Kingdom • 7 months ago
I am unable to proceed to payment page
Bristol, United Kingdom • 7 months ago
I cannot check out my delivery book in slot. This happened earlier in the week trying to update my delivery slot for that week You also said my payment had been declined but it was your system !!!!!!!!!!!
Lancaster, United Kingdom • 7 months ago
For past 20 mins, every time I try to check out I get message:
Something went wrong
Sorry, we're having trouble showing you this page right now. Please try again later.
Rhiannon
Penarth, United Kingdom • 7 months agoWouldn't let me check out.. been trying for hours..
nicole
London, United Kingdom • 7 months agocannot access website for last 25 mins
Adrian
Sheffield, United Kingdom • 7 months agoSo slow, even worse than usual!
susannah cotton
Birmingham, United Kingdom • 7 months agocannot checkout..
Amy Capewell
Stockport, United Kingdom • 7 months agoCannot checkout / load trolley
Christine Hyam
Maidstone, United Kingdom • 7 months agoI am unable to checkout for my delivery tomorrow
Exeter, United Kingdom • 7 months ago
cannot check out
Jane shaw
Windsor, United Kingdom • 7 months agoWon't let me check out
Peacehaven, United Kingdom • 7 months ago
cant checkout
Yvonne Waite
Colyton, United Kingdom • 7 months agoCannot amend order. Says there is a problem when I go to checkout
Consett, United Kingdom • 7 months ago
Unable to checkout
A Allsop
Belper, United Kingdom • 7 months agoUnable to check out. Been trying on and off for five hours.
Libby Workman
Birmingham, United Kingdom • 7 months agoCan't check out for groceries - says there is a problem showing the final page.
David Moore
Bristol, United Kingdom • 7 months agoCannot place the order via checkout, it says something went wrong
Aberdeen, United Kingdom • 7 months ago
unable to checkout
A Neate
Bristol, United Kingdom • 7 months agoCan't check out
Trish
Dunfermline, United Kingdom • 7 months agoUnable to check out on my groceries
SNP
Didcot, United Kingdom • 7 months agoWhen trying to check out site gives 'page not available'. Can't amend order
Ruth
Derby, United Kingdom • 7 months agoI cannot checkout and its changed my delivery date tho I reverted it.
Tried several times over the last few hours.
Jack
Mangotsfield, United Kingdom • 7 months agoWhen trying to check out i get a message saying the page is not available
Natalie
Nottingham, United Kingdom • 7 months agoKeeps saying error when I got to checkout
Royal Tunbridge Wells, United Kingdom • 7 months ago
Unable to checkout
Velveteen
Barnsley, United Kingdom • 7 months agoCan not check out basket
Carrott
Burton-on-Trent, United Kingdom • 7 months agoCan't pay
Mags Phelan Stones
Greenwich, United Kingdom • 7 months agoCheckout page not available
Mary Cleeves
Derby, United Kingdom • 7 months agoWhen I try to checkout after making amendments i get an error message advising that they're having trouble showing page
Sandra Taylor
Banbury, United Kingdom • 7 months agoCannot complete checkout
Pauline Blankley
Hertford, United Kingdom • 7 months agoUnable to check out my shopping
Philip
Stevenage, United Kingdom • 7 months agoUnable to update and checkout
Liverpool, United Kingdom • 7 months ago
Won’t let me check out
Gill Balch
Cleckheaton, United Kingdom • 7 months agotried all day to checkout !!!
Sally Pillinger
Gloucester, United Kingdom • 7 months agoI cannot check out on the Sainsbury's website. Can you explain why please? I am able to do so on other websites as normal.
Nottingham, United Kingdom • 7 months ago
I cannot checkout to reserve my slot, already expired once and had to try again!
Ketty
Bourne End, United Kingdom • 7 months agoCan’t check out there’s a problem asks me to return to home page
Denise
Bristol, United Kingdom • 7 months agoCan't checkout
Ashford, United Kingdom • 7 months ago
Can't checkout
Bletchley, United Kingdom • 7 months ago
Unable to check out
Ches
Crawley, United Kingdom • 7 months agoI can’t go to check out. Crawley area
Mr Robert L Sowden
Penzance, United Kingdom • 7 months agoCan't checkout. Had same problem last Wednesday so went to Tesco website.
Robert
Val Spargo
Southwark, United Kingdom • 7 months agoCan’t check my order out
GEOFF BLAIR
Glasgow, United Kingdom • 7 months agounable to check out
Plymouth, United Kingdom • 7 months ago
cant check out
Susan Turner
Nottingham, United Kingdom • 7 months agoI have saved my grocery order, as usual but can not check out. I created my order yesterday evening and had numerous tries at checking out to now avail. I have tried again this morning both on my iPad and mobile. I have had a weekly order for years without problem so I do know what aim doing
Rosemary Rodford
Liverpool, United Kingdom • 7 months agoCannot check out my amended order for tomorrow 17th February.
Luton, United Kingdom • 7 months ago
checkout no working
Michael Piggott
Horley, United Kingdom • 7 months agoCannot login . Cannot get past initial screen login, name and last three digits of mobile number, system returns a passcode to my phone but reports an error of "timed out"
Linda Schofield
Gateshead, United Kingdom • 8 months agoSainsbury, s Arnison Centre Durham Smartshop not working, staff say Wi-Fi is down but the self scan tills and the manned checkouts are still working. Thurs 15/2/2024
Sb
Preston, United Kingdom • 8 months agoSmart shop down
Shrewsbury, United Kingdom • 8 months ago
cannot update and checkout
Linda Sharp
Attleborough, United Kingdom • 8 months agoNot sending emails confirming amended order no text messages that are usually sent day before order due to be delivered
Fred harris
Harringay, United Kingdom • 8 months agoHarlow store smart shop crashed
Ash
London, United Kingdom • 8 months agoShrewsbury. Cannot get to accept changed order. Stops at payment summary with Cannot order product.
Sarah Thomas
Newton Abbot, United Kingdom • 8 months agoWebsite wouldn't go to check up page
Samm
Taunton, United Kingdom • 8 months agoUnable to check out - been like it for a couple of days
Lesley
Wakefield, United Kingdom • 8 months agoCannot checkout on online shopping
Julia burford
Ware, United Kingdom • 8 months agoWhen go to check out just says return to home page
Olive Millar
Lewisham, United Kingdom • 8 months agoThe Sainsburys website has crashing for about a week now. Pages just won’t load.
R walters
Nottingham, United Kingdom • 8 months agoWouldn’t let me checkout…so I’ve lost my order!
It said ‘something is wrong ,please try again later’ kept trying but not working
Jacboo
Clitheroe, United Kingdom • 8 months agoUnable to checkout order keeps starting whoops something is wrong
Bristol, United Kingdom • 8 months ago
Can’t check out - been trying for 4 hours. Have ended up having to cancel my delivery
Kathleen Millman
Shrewsbury, United Kingdom • 8 months agothis product cannot be purchased at the present time
can't checkout and pay for my grocery order
SylviaNewton
Ossett, United Kingdom • 8 months agoCannot log in have changed pass word and payment details
Sue Taylor
Grantham, United Kingdom • 8 months agoCan’t log in Feb 13 10.30am
Mary
Bridgnorth, United Kingdom • 8 months agoI cannot check out. I get product not available at this time so I have to ring them to check out. It's very boring
Andover, United Kingdom • 8 months ago
App cannot retrieve delivery slots, I have also received email confirming order which isn't displayed in app. So I can't edit it.
Janet Cosgrove
Saltcoats, United Kingdom • 8 months agoCan't open Sainsbury's site for my grocery shop.
paul stuart
Chesham, United Kingdom • 8 months agono reaction to sign in for two days
Basingstoke, United Kingdom • 8 months ago
App not working
Basingstoke
Sutton Benger, United Kingdom • 8 months ago
Trued to log in. Says Try later.
Have tried unsuccessfully
Can you help. Or, is the site down. Thankyou.
Ron Curry
Stowmarket, United Kingdom • 8 months agoUnable to log in
Croydon, United Kingdom • 8 months ago
Refuses to let em log in?
London, United Kingdom • 8 months ago
cant login
Chester, United Kingdom • 8 months ago
I have been trying to login to Sainsbury online shopping for past 6 hours.
Plymouth, United Kingdom • 8 months ago
Unable to purchase for online shop
Geoff Bone
Sunderland, United Kingdom • 8 months agoCannot access order which is due for delivery today
G hughes
Kilgetty, United Kingdom • 8 months agoIt won't let me log on
Liz fox
Enfield, United Kingdom • 8 months agoWebsite not loading in enfield
P.B
Enfield, United Kingdom • 8 months agoCan log in but Not responding after that
Denise
Enfield, United Kingdom • 8 months agoCan't login to get my offers.
Cardiff, United Kingdom • 8 months ago
Payment issues
Kat
Milton Keynes, United Kingdom • 8 months agoWon't start up error code LVDCON6
Ian
Prenton, United Kingdom • 8 months agoIt says there's a problem and if it persists to call them - tried calling, what a joke that was!
Mark oliver
Plymouth, United Kingdom • 8 months agoWon't start up error code LVDCON6
Nicola Pearson
Colchester, United Kingdom • 8 months agoUnable to get on the app, or online comes up with login error code LVDCON6
Dublin, Ireland • 8 months ago
error code: LVDCON6
Jen.
Lincoln, United Kingdom • 8 months agoCan't check out - says 'This product cannot be purchased at this time.'
Leigh, United Kingdom • 8 months ago
App and Website are down
Nerys
Llangollen, United Kingdom • 8 months agoblank when searching for goods, then says error
liv
Dunstable, United Kingdom • 8 months agowebsite not responsive
Mark
Letchworth Garden City, United Kingdom • 8 months agomy account screen is blank, unable to log in to amend order
NW
Bristol, United Kingdom • 8 months agoDelivery is 2 hours late, the helpline keeps hanging up on me, and Facebook messenger is an unhelpful bot not a human
S. Basset
Seaford, United Kingdom • 8 months agoCan’t login, site down.
Glenys Bennett
Wimbledon, United Kingdom • 8 months agoUnable to place an order or book a delivery slot.Screen comes up blank.
Gosport, United Kingdom • 8 months ago
it wont let me log in at all
Cardiff, United Kingdom • 8 months ago
Lost all my data
Cardiff, United Kingdom • 8 months ago
Can’t login
Milton, United Kingdom • 8 months ago
Online order just deleted and can't book another slot
Prudhoe, United Kingdom • 8 months ago
Can’t order
Ali
Cardiff, United Kingdom • 8 months agoI can’t login in on any device
Elizabeth Russell
Newton Abbot, United Kingdom • 8 months agoSainsbury’s app says I have no saved address or previous orders! Have been ordering on line since 2020.
Miss Janet Crouch
Saint Leonards-on-Sea, United Kingdom • 8 months agoPlacing an order online cannot checkout
D
London, United Kingdom • 8 months agoCan't search on website. Says wait. 10 minutes later no difference
Rosemary Dixon
Wimbledon, United Kingdom • 8 months agoCannot. Get online to make an order
Linda bland
Southwark, United Kingdom • 8 months agoIs the online shop not available 31/1/24 won’t let me login states asking for my address etc
Angela
Crowborough, United Kingdom • 8 months agoCan't get any dates/times for saver slots. Was told site would be fixed by Wednesday. It hasn't
Dorothy McKillop
Grimsby, United Kingdom • 8 months agoWhen I try to login to Sainbury's grocery online I keep getting 403 Forbidden
Nigel Flynn
Sittingbourne, United Kingdom • 8 months agoUnable to book a home delivery for any date in February
Nottingham, United Kingdom • 8 months ago
unable to login, checkout, search
Dot
Edinburgh, United Kingdom • 8 months agoI haven't been able to log in to groceries account for a week.
Bob K
Rayleigh, United Kingdom • 8 months agoNo issue with my credit card, but Sainsburys reports "Payment Failed" and also won't allow spend of Nectar points.
Penny O'Dell
Chigwell, United Kingdom • 8 months agoI cannot make changes to my order due for delivery Tuesday 11-3pm
Vivienne Behrendt
Ascot, United Kingdom • 8 months agocannot log in to my click and collect account
Marian Cotter
Gosport, United Kingdom • 8 months agoSainsbury’s delivery service is not on line
Dave
Manchester, United Kingdom • 8 months agoApp logged out (was working this morning) and password not working despite being saved on phone.
Newham, United Kingdom • 8 months ago
My iPhone 5s has recently not been able to use your website as content doesn’t load I’m assuming you have upgraded the iOS beyond 12
Jan
Brent, United Kingdom • 8 months agoSainsburys website down again
Susy
Slough, United Kingdom • 8 months agoError 403 can't amend order
Roger Douglas
Lewisham, United Kingdom • 8 months agoAll delivery slots from next Monday are showing as "unavailable"
R Squance
Exeter, United Kingdom • 8 months agoCan’t login to my Sainsbury’s account
Newport, United Kingdom • 8 months ago
Sainsbury’s won’t let me log in.
S. Potts
Sheffield, United Kingdom • 8 months agoLogin page blank, unable to navigate from advertising to grocery fields. Has been like this for a month. Have been a loyal customer to Sainsburys for 10 years! Sorry, don't dictate to me that I should purchase new tech devices to solve their problem! I shall take my custom elsewhere!
Slough, United Kingdom • 8 months ago
403
Chandra Singh
Ilkeston, United Kingdom • 8 months agoUnable to log n
Cambridge, United Kingdom • 8 months ago
Not working to book a slot on the website
47 Ravelston Gdn EH4 3LF
Edinburgh, United Kingdom • 8 months agoDelivery late
S Metcalfe
Loughborough, United Kingdom • 8 months agoI cannot get onto Sainsbury’s website
Anne Walsh
Wilmslow, United Kingdom • 8 months agoCan’t log in. Just get bank page.
Christine
High Wycombe, United Kingdom • 8 months agoWhy won't they fix it.
Brian Waterfield
Braintree, United Kingdom • 8 months agoLog in page not downloading
Amsterdam, The Netherlands • 8 months ago
website down shropshire 11.31
Tom Colley
Leeds, United Kingdom • 8 months agoI can't access Sainsbury's website in Wakefield area west yorkshire. It does come up but disappears when I scroll down. can you tell me when you expect it to be back up and running properly
Regards Tom
Barry
Putney, United Kingdom • 8 months agobook a slot not opening
Milton Keynes, United Kingdom • 8 months ago
Can’t login to to do a shop.When I book a slot it goes off.
L V Lewis
Swindon, United Kingdom • 8 months agoCannot log in for my for my groceries as I did to the
end of 2023
Mark Spring
Hackney, United Kingdom • 8 months agoHave not been able to log in to site for about one week if not longer.
Caroline
Haywards Heath, United Kingdom • 8 months agoCan’t log in to sainsburys again. Annoying when you pay £80 a year for deliveries
S. Potts
Sheffield, United Kingdom • 8 months agoThis is ridiculous! I have been trying to get my groceries done for over a week! Advertising comes up but unable to log in or navigate past the rubbish to get to the meat, rendering it UNfit for purpose! I've done everything that they suggest on 2 different devises, with the same result, and Google now thinks that I'm up to some funny business because I've wiped out both caches! You also can't contact anyone, and no-one seems to be monitoring the content even though this site confirms that their server is up and running! I'm disabled and rely heavily on having my groceries delivered. This is causing me much inconvenience and frustration and they are seemingly ignorant!
Deal, United Kingdom • 8 months ago
not workin
N Mattock
Nottingham, United Kingdom • 8 months agoUnable to get into Sainsbury's Online shopping website because can to log in. I have tried, over last four days about 40 times !
John hogan
Walthamstow, United Kingdom • 8 months agoUseless. Down more than up
Carol
Northampton, United Kingdom • 8 months agoCan’t see what shopping you have this week - blank screen
Steve Bessant
Birmingham, United Kingdom • 8 months agoTrying to amend a shopping delivery order for tomorrow. Site just shows general advertising of offers etc. I can search for individual items but can’t access the usual list of categories (fruit and veg, dairy, bakery, household etc,etc.). Not usable for a proper shop.
Maureen Whitaker
Sheffield, United Kingdom • 8 months agoGet preliminary page but up as soon as I scroll ,page becomes blank
JULES
Whitby, United Kingdom • 8 months agoCAN'T LOG IN
Sheila Axton
Woking, United Kingdom • 8 months agoWould like to cancel my order for tomorrow but can’t log in to my account.
Lin
Haywards Heath, United Kingdom • 8 months agoUnable to log in since late afternoon, 17th January.
Jenny Stapleton
Ashbourne, United Kingdom • 8 months agoCan’t log in
C Ward
Crook, United Kingdom • 8 months agoCan’t log into my sainsburys grocery account. Tried logging into other sites which work
Bromley, United Kingdom
Southall, United Kingdom • 8 months agoLog in page is blank.
Donald Waters
Bedford, United Kingdom • 8 months agoTry to log on but screen goes blank is has happen each time I’ve tried over the last 20 houres
H H
Spilsby, United Kingdom • 8 months agoI can’t access sainsbury website to do my weekly online shopping. Page is blank
Broseley, United Kingdom • 8 months ago
Won’t. Open
Vivien Thow
Crieff, United Kingdom • 8 months agowent to place order 15/1. After 2 items could not order any. Tried repeatedly but no progress
Richard
Barnet, United Kingdom • 8 months agoVery slow or failed response when adding items to the trolley
Mrs. Sandra Stanford
Fulham, United Kingdom • 8 months agoCannot place order, amend order already placed or do anything on the site. I have spoken to them 5 times now been asked same repeated questions and nothing has been put right. told it is a fault at your end and will be put right. When???? now going into the third day and not corrected. Will someone please do something.
Burnham-on-Crouch, United Kingdom • 8 months ago
get to LOG IN and screen is blank will not even refresh
Richard Neville
Bradford, United Kingdom • 8 months agoCan’t amend or checkout. Been like this for 2 days. Can’t use coupons
H D
Bristol, United Kingdom • 8 months agoSuper laggy, not adding items to the basket.
Jodie Smith
Aberdeen, United Kingdom • 8 months agoThe app is not working.
June
Chesterfield, United Kingdom • 8 months agoDown need to book order
Plymouth, United Kingdom • 9 months ago
App not loading any pages
R Blackmore
Smethwick, United Kingdom • 9 months agoCannot add items from Favourites into basket - continuous buffering then item not added
Michelle
Colchester, United Kingdom • 9 months agoSooooooooooo slow.
PAT HEALY
Bromley, United Kingdom • 9 months ago1. I cannot go to checkout.
2. I have to rebook a delivery time each time I log in
3. When I am making selections from my Favourites, I cannot save my selections to my shopping list.
alison
Ellon, United Kingdom • 9 months agoCant log into grocery account
Patricia o'brien
Slough, United Kingdom • 9 months agoi cant login
408 forbidden ???
Zip
Calne, United Kingdom • 9 months agoNot working
Denise Judge
Fakenham, United Kingdom • 9 months agoUnable to select items and cannt access m favourites
psj
Brighton, United Kingdom • 9 months agoWill not register favourites
Fulham, United Kingdom • 9 months ago
Can't make payment for online shopping
Tim Stokes
Reading, United Kingdom • 9 months agoWebsite failing to load
Bambi Jones
Peacehaven, United Kingdom • 9 months agoSainsburys Website not accessible
pamsiddle@gmail.com
Dagenham, United Kingdom • 9 months agoAmended grocery order cannot checkout & pay
Chesham, United Kingdom • 9 months ago
APP NOT LETTING ME SIGN IN
Lesley Franklin
Southampton, United Kingdom • 9 months agoCant amend order or check out
Carole Saunders
Cullompton, United Kingdom • 9 months agoUnable to log into website to update order.
Neil Bullen
Blackburn, United Kingdom • 9 months agocannot pick items to order just buffers and fails to add item to my order.
Irene
Aylesbury, United Kingdom • 9 months agoCan't add items to basket
Bury St Edmunds, United Kingdom • 9 months ago
cannot check out for online shopping at Bury St Edmunds
N
Wirral, United Kingdom • 9 months agoSorry, there's currently a problem with our payment services.
JS
Manchester, United Kingdom • 9 months agoPayment system not working.
Carole Evams
Exeter, United Kingdom • 9 months agoApp wants me to Login then doesn’t recognise my password
Debbie
Scunthorpe, United Kingdom • 9 months agoCan't continue to pay for order saying they have issues at the moment
TopMum7
Lingfield, United Kingdom • 9 months agoStill can't check out of my groceries basket
Worcester, United Kingdom • 9 months ago
Can not checkout on app nor will delivery pass update
Christine Paterson
Dunfermline, United Kingdom • 9 months agoSainsbury's website not allowing checkout or e receipt email on order due shortly.
Kim
Newton Abbot, United Kingdom • 9 months agoProblem processing payments, keep losing my booked slot. Please fix Sainsburys!
Clare Summers
Wandsworth, United Kingdom • 9 months agoCannot process payment online - says your payment service is down
Newham, United Kingdom • 9 months ago
Cant check out
Duncan Shimmon
Belfast, United Kingdom • 9 months agoCan't checkout said oops there's a problem? Which is helpful not
Amy
Fulham, United Kingdom • 9 months agoPayment services are down for online shopping can’t check out and reserve slot.
debra gayton
Blackpool, United Kingdom • 9 months agoSorry, there's currently a problem with our payment services. Please try again shortly.
sue
Manchester, United Kingdom • 9 months agounable to check out
J Roberts
London, United Kingdom • 9 months agoFood delivery -mNo confirmation of today's order and can't check out for next weeks
Thame, United Kingdom • 9 months ago
Cannot pay at checkout online
Naomi
Llantwit Major, United Kingdom • 9 months agoApp not checking out
Tina
Southend-on-Sea, United Kingdom • 9 months agocan't check out - message saying problems with payments
Brenda Nicolson
Manchester, United Kingdom • 9 months agoUnable to checkout
roger strong
Exeter, United Kingdom • 9 months agopayment not working
M R Martin
Southampton, United Kingdom • 9 months agomessage appears when trying to pay that problems are occurring
Koko
Newark on Trent, United Kingdom • 9 months agoSite saying payment problem.
Jan Crouch
Seaham, United Kingdom • 9 months agoCannot check out as I have tried to amend my order
Tamsyn
Forest Hill, United Kingdom • 9 months agoI can’t check out it says there is a problem with online services. I have only 1hr left then I’ll lose my slot.
W
Bridlington, United Kingdom • 9 months agopayment services down
Dave in Bath.
Swindon Village, United Kingdom • 9 months agoCard payment system down.
ANGELA BEECHING
Golders Green, United Kingdom • 9 months agoI have not been able to log in to my Credit Card Account.
The screen goes dark as soon as I get into the website. This has been going on for the last two days. I spoke to someone at Customer Services who was very friendly and tried to help but without success.
Mrs E M Florence
Ashford, United Kingdom • 9 months agoCannot shop at Sainsbury online - basket will not load problem going on for the last few days.
Sals
Bristol, United Kingdom • 9 months agoOnce logged in on laptop, pages such as 'Favourites' won't load. Check out also fails. No issues on mobile.
Slough, United Kingdom • 9 months ago
The saisburys app is down.
Guy T Wheeler
Slough, United Kingdom • 9 months ago403 forbidden error code
London, United Kingdom • 9 months ago
Not working
nan
Southwark, United Kingdom • 9 months agono conformation of my order
Colchester, United Kingdom • 9 months ago
painfully slow and buggy
London, United Kingdom • 9 months ago
Email confirmation and receipts for goods already delivered NOT YET RECEIVED!!!
C Beggs
Antrim, United Kingdom • 9 months agoNo delivery slot page, just blank. Thanks I cannot get my weekly order. Will you tell me what’s wrong please.
London, United Kingdom • 9 months ago
Smartscan down
Jane Wheatley
St Leonards, United Kingdom • 9 months agoNo confirmation e mail when I amend a food order coming tomorrow
L Barrington-Smith
Norwich, United Kingdom • 9 months agoMy server will not allow me to connect to Sainsbry's. Was OK first thing today but not now.
Nigel Hatchett
Waterlooville, United Kingdom • 9 months agoI am unable to use the shopping site. I log in and it tells me to enter the 6 digit code it has emailed to me. BUT no code arrives. I have tested my email and it is working correctly.
Stevenage, United Kingdom • 9 months ago
Unable to log in
Richard Jones
Watford, United Kingdom • 9 months agoCan't Login
Stoke-on-Trent, United Kingdom • 9 months ago
Keeps throwing me out
Peter
South Benfleet, United Kingdom • 9 months agoScan and go down. Staff have no idea when it will be back
Stephanie
Durham, United Kingdom • 9 months agoUnable to login, keeps saying there's a problem. Unable to use search function even when not logged in
Gloucester, United Kingdom • 9 months ago
I need to check availability on my order due at 12 to 13.00 today .unable to.open days network is off line ???
betsyape@aol.com
Blaydon, United Kingdom • 9 months agoHi,
I am receiving this message while trying to log in.
403 ERROR
The request could not be satisfied.
Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
21st December 2023.
Could you check this out for me?
Thank you,
Adrienne Wendy Jones
Peacehaven, United Kingdom • 9 months agoUsed online for 14 years now password not accepted and won't accept a renewed one either .
Goes round in circles .
Giving up after many attempts .
Mrs P Garrigan
Manchester, United Kingdom • 9 months agoI can’t amend my order. I can view it, but no amend box. I’ve spent over an hour and twenty minutes on this, over three days, including speaking to one of your operators for a long time. She thought she had fixed it, but clearly not. She also thought she had linked up my nectar account, but clearly not. I am extremely frustrated as the order is for Friday evening
Norma Marshall
Hove, United Kingdom • 9 months agoI'm trying to get into my Sainsburys Home Shopping Account to amend an order I've placed for delivery tomorrow.
I get as far as Sainsburys Login tab but the screen goes blank and it goes into a long loop displaying the spinning circle.
Chesham, United Kingdom • 9 months ago
not working
Maureen drury
Dereham, United Kingdom • 9 months agoCannot check out my order. Message comes up which says ‘this product cannot be purchased at this time.’ Does not specify which item and I cannot amend order. Help
I have reported this problem on 3 consecutive days no help given.
Brighton, United Kingdom • 9 months ago
Website down on my computer. App working
Poole, United Kingdom • 9 months ago
Can't get login
Hilde
Thrissur, India • 9 months agoLogin page not loading
Andy
Blandford Forum, United Kingdom • 9 months agoUnable to add card details or order anything
Antoinette
Folkestone, United Kingdom • 9 months agoCan not check out on groceries site.
Can't amend order
Ilford, United Kingdom • 9 months ago
The payment verification is failing, suggesting to contact bank. Nothing wrong with bank and the verification is confirmed by bank. Really annoying as amending an order!
Gloria Horton
Royal Tunbridge Wells, United Kingdom • 10 months agoI am not receiving verification code even asking several times.
Felicity
Plymouth, United Kingdom • 10 months agoMultiple failings to check out large order. This is a regular problem. Possibly due to heavy traffic on site? Very frustrating .I've just emptied my 300 pound basket and gone to another supermarket.
Barbara
Worksop, United Kingdom • 10 months agoCan’t amend Christmas order. I can add and delete items, get to update order and get response of … this product can’t be processed at this time.
Have to discard changes to keep Christmas slt
Susan Tennyson
Edinburgh, United Kingdom • 10 months agoThrows me out of my account when trying to add certain items eg coke cola
Says I'm not set up to spend nectar points when I am
London, United Kingdom • 10 months ago
CAnnot add items or checkout
judith botting
High Wycombe, United Kingdom • 10 months agoCannot update order and go to checkout
Barbara
Milton Keynes, United Kingdom • 10 months agocan get the grocery part to load
London, United Kingdom • 10 months ago
App constantly doesn't open. Just get an orange trolley. Can't make payment on app or website. Been like this for weeks.
Hilary McKie
Ballater, United Kingdom • 10 months agoWon't allow converted Nectar points to come off my shopping
Elizabeth
Islington, United Kingdom • 10 months agoUnable to see existing orders or amend them on App since yesterday.
G. Seaward
Huntingdon, United Kingdom • 10 months agoApp isn't loading so I can't edit my shop
Frankie T
Merton, United Kingdom • 10 months agoUnable to check out after amending existing order.
Ishbel Wilkie
Inverness, United Kingdom • 10 months agoTrying to check out and it doesn’t complete
S Mann
Nottingham, United Kingdom • 10 months agoCan’t check out on I pad. Lost complete order.
Verwood, United Kingdom • 10 months ago
Trying to check out and site says the are having trouble right now
Margaret B
Barnsley, United Kingdom • 10 months agoFor some days now have been trying to place an order with Sainsburys. I have been an online customer for some years without any problem, however this past week I have repeatedly been unable to book a delivery slot. The screen just goes blank. I have made several phone calls to help centres - even to South Africa! - and no one was of any help. What has happened to a long established British company? Have they decided to put profits before decent personal customer service? I shall be going else where in future. Sainsburys is not the only online groceries delivery company in town.
beejeh
Hemel Hempstead, United Kingdom • 10 months agocant check out.
Trevor
Dover, United Kingdom • 10 months agono thanks ,waste of time as nothing happens ,can't check out for weeks now
Amanda Burke
Blackburn, United Kingdom • 10 months agoCan,t login to go to pay
Birmingham, United Kingdom • 10 months ago
Can't login to my account
Anne Lovell
Romford, United Kingdom • 10 months agoCant access to ammend order or book delivery
Sally Hammond
Retford, United Kingdom • 10 months agoCannot update my order
Anne Sellors
Derby, United Kingdom • 10 months agoCan’t log in to Sainsbury’s for weekly online delivery
Birmingham, United Kingdom • 10 months ago
Can’t log on at all
Joan Butler
Ryde, United Kingdom • 10 months agoI can't open my Sainsburys account to amend my order. I also cannot open my Nectar accunt.
Francoise Connor
Guildford, United Kingdom • 10 months agoCannot access online food ordering for Christmas food
Ascot, United Kingdom • 10 months ago
Keeps coming up with bad gateway when trying to access login or book delivery
Sophie
Peterborough, United Kingdom • 10 months agoLogin not working error message
Basingstoke, United Kingdom • 10 months ago
Bad gateway 502 on login page
Paul
Sunderland, United Kingdom • 10 months ago502 error bad gateway
Hook, United Kingdom • 10 months ago
Bad Gateway 502
Cranleigh, United Kingdom • 10 months ago
cant log in
three peas in a pod
Guildford, United Kingdom • 10 months agounable to check out after updating basket
Hardie
Trowbridge, United Kingdom • 10 months agoUnable to update an existing order. Been unavailable for hours!
Jando
Ashford, United Kingdom • 10 months agoProduct searches on website and app not working.
J Holloway
Liskeard, United Kingdom • 10 months agoThe products are not coming up when you search
Carol Andrews
Weymouth, United Kingdom • 10 months agoI can’t get products to load to look at before I decide what to buy
Caroline
London, United Kingdom • 10 months agoWon't search for items on laptop or phone so can't update order
Ealing, United Kingdom • 10 months ago
App not loading
Manchester, United Kingdom • 10 months ago
Pages bot loading
Reading, United Kingdom • 10 months ago
cannot add items to basket
J
Nottingham, United Kingdom • 10 months agoCannot search
Dave
Ampney Crucis, United Kingdom • 10 months agoNo search
Lorraine
Langford, United Kingdom • 10 months agoWhen searching for an item - selections will not import
Louise
London, United Kingdom • 10 months agosearch function not working
Kath
Wimbledon, United Kingdom • 10 months agoCannot search for items to add to basket it keeps buffering and saying there us a problem try again
Alex
Bury St Edmunds, United Kingdom • 10 months agoSearch function while logged in is non-functional.
Kim Crocker
Aldershot, United Kingdom • 10 months agoSainsbury’s web site seems to be down
London, United Kingdom • 10 months ago
Search not working
Grant
Wrexham, United Kingdom • 10 months agoGeneral search and department search not working
Frankie
Saint Leonards-on-Sea, United Kingdom • 10 months agoItems not loading after search
mrs parkinson
Chesham, United Kingdom • 10 months agoagain trying to change order for tomoz gone again,you need to sort your online out it is awful
Jean
Sheffield, United Kingdom • 10 months agoWon't load any grocery products from search
Bury St Edmunds, United Kingdom • 10 months ago
Not responding
Bob
Wedmore, United Kingdom • 10 months agoVirtually impossible to add things to my basket
Cambridge, United Kingdom • 10 months ago
Unable to search or checkout
Kingswinford, United Kingdom • 10 months ago
App saying not working, try again. Been trying from various tablets and phones, but won’t work
Camden, United Kingdom • 10 months ago
Cannot show groceries
Smith
Martlesham, United Kingdom • 10 months agowon't load certain pages
D bradley
St Helens, United Kingdom • 10 months agoIt won't allow me to alter on line shopping order. No products being show and refresh as advised doesn't work
V. Matthews
Bristol, United Kingdom • 10 months agoSome pages load and others won't. Slow and inconsistent.
Plymouth, United Kingdom • 10 months ago
Pages not loading
Birmingham, United Kingdom • 10 months ago
I can't order any food show error
Derek
Cambridge, United Kingdom • 10 months agoSearch function not working.....
Sunderland, United Kingdom • 10 months ago
Not working to search items
Alek
Slough, United Kingdom • 10 months agoCan't search for groceries
Ivybridge, United Kingdom • 10 months ago
Sainsburys app
Shrewsbury, United Kingdom • 10 months ago
groceries not loading
Z Whitehead
Salisbury, United Kingdom • 10 months agoCan not load pages to be able to add anything to basket
Julie
Lambeth, United Kingdom • 10 months agoI can't search for products it keeps coming up blank and saying try to refresh the page but it doesn't work at all.
Dean
Gateshead, United Kingdom • 10 months agoWon't load any grocery items
philsbbs
Wallington, United Kingdom • 10 months agosearch broken groceries site
Veronica Rolling
Durham, United Kingdom • 10 months agoI can log in, but cannot shop for groceries, just blank pages. Will lose my collection slot in a couple of hours
Karen Biddlecombe
Liverpool, United Kingdom • 10 months agoCan’t get onto shopping showing no products
Lyn
London, United Kingdom • 10 months agoUnable to search for items, get message saying they're having trouble, try refreshing, but doesn't load.
Christopher Todd
London, United Kingdom • 10 months agocan't view any items
David Morgan
London, United Kingdom • 10 months agoCan access the site but cannot access items to put in the basket - are there issues?
Lynn
Bristol, United Kingdom • 10 months agoSearch not working
Mrs U
Southwark, United Kingdom • 10 months agoCan’t look for items
P
Peterborough, United Kingdom • 10 months agocannot search for goods
Graeme
Southampton, United Kingdom • 10 months agoOnline shopping down
Irene Rathbone
South Shields, United Kingdom • 10 months agoCannot choose items other than my favourites on the grocery delivery site
Peter Allman
Newport Pagnell, United Kingdom • 10 months agoSainsbury online groceries site not working
Cheerydog
Wrexham, United Kingdom • 10 months agowont search for anything
K
Upminster, United Kingdom • 10 months agoCan’t load shopping
Maisie
Ashford, United Kingdom • 10 months agoWill not search for items
Marion
Potters Bar, United Kingdom • 10 months agoUnable to search items and add to order
Alek
Slough, United Kingdom • 10 months agoGroceries not working
Exeter, United Kingdom • 10 months ago
Unable to search 4 items
Southampton, United Kingdom • 10 months ago
no items showing up
B
Southampton, United Kingdom • 10 months agoUnable to search for items
Altrincham, United Kingdom • 10 months ago
On individual items I get the message something went wrong. Please refresh or try again. Nothing happens!
Durham, United Kingdom • 10 months ago
Can’t order anything
Mrs D.Spencer
Hayes, United Kingdom • 10 months agoHi trying to amend order but as soon as I type an item to search to add to my order says there is a problem try again have tried 5 times. So had to amend order without adding to it
Andrew Smith
Bristol, United Kingdom • 10 months agoSix digit code not being generated, I understand it’s being looked into.
Do you have an update.
Elizabeth Curtis
West Dulwich, United Kingdom • 10 months agoCan't log in
Andorinha Stones
Slough, United Kingdom • 10 months agocan't access my grocery a/c code 403
Wallasey, United Kingdom • 10 months ago
Can’t login
Paul C
Hackney, United Kingdom • 10 months agoGroceries Page loading issues
Chris
Newbury, United Kingdom • 10 months agoDown
FC
London, United Kingdom • 10 months agonot working
Hayes, United Kingdom • 10 months ago
I can’t login, it does not recognise my password. I tried to reset but never received the verification code
S KLEANTHOUS
Enfield, United Kingdom • 10 months agoYour Xmas food to order is down Not redponding
Market Harborough, United Kingdom • 10 months ago
Can’t get basketit has gone
Vanessa Eddy
Evesham, United Kingdom • 10 months agoMy order will not process or take payment. It says I can't process at this time
Heather Edmondson
Newham, United Kingdom • 10 months agoProblems checking out when amending order problems for a month now reported to technical team and checked with my bank it’s your end your Barclays Bank not accepting when amnending
Tara Kerai
Harrow, United Kingdom • 10 months agoI can’t amend order, keeps telling me to log on, I log on and says log on again
Frustrated Fred
Hereford, United Kingdom • 10 months agoTried numerous times but cannot access account.
Bracknell, United Kingdom • 10 months ago
Cannot open Christmas delivery slot the date given was 3december for 23 December but won’t open
Carl
Heanor, United Kingdom • 10 months agoWon't allow me to put anything in the basket
Malcolm
London, United Kingdom • 10 months agoFrequent reports of 9427595.fls.doubleclick.net being unresponsive
Stuart
London, United Kingdom • 10 months agokeeps hanging
Robert Sewell
Bedford, United Kingdom • 10 months agoTrying to register for on line shopping . The code never arrives in my inbox until perhaps 2 hours later by which time it has elapsed . What is the problem . Many thanks
Margaret
Cardiff, United Kingdom • 10 months agoNo delivery slots in December until 19th.
Has Sainsbury stopped non Christmas deliveries ?
Jasper
Leeds, United Kingdom • 10 months agoUnable to checkout
Manchester, United Kingdom • 10 months ago
No offers no points
Shirley
Croydon, United Kingdom • 10 months agoEverything working fine until checkout - then got a message saying something like 'the store selected does not deliver to the address selected'.... they always have done before and nothing has changed at my end
Janetlouisepike@btinternet.com
Birmingham, United Kingdom • 10 months agoCan't log in to my app keeps saying try again
Jacqueline Rankin
Wolverhampton, United Kingdom • 10 months agoTried to pay insurance put all information in including bank details sais cannot proceed to technical difficulties
Slough, United Kingdom • 10 months ago
Can’t log on it comes up with error 403
Daren Barilli
Edgware, United Kingdom • 10 months agoerror page comeing up
Lewes, United Kingdom • 10 months ago
can't book a delivery slot.
sue ixer
Lewes, United Kingdom • 10 months agoCannot log in
London, United Kingdom • 10 months ago
painfully slow and buggy.
Ipswich, United Kingdom • 10 months ago
Can't checkout.
DSR
Canterbury, United Kingdom • 10 months agocannot pay for updated order. Message comes up "Sorry, there's currently a problem with our payment services. Please try again shortly."
Anna
Derby, United Kingdom • 10 months agoCan't check out
Bob
Cardiff, United Kingdom • 10 months agoOTP code, which is only valid for 10 minutes, is taking about 2 hours to arrive by email.
stephen varney
Great Dunmow, United Kingdom • 10 months agoee cant log on to sainburys
Margaret Whall
Didcot, United Kingdom • 10 months agoI am having difficulty adding to my order.
I can log in but then cannot get any furthur
Sephen Varney
Custom House, United Kingdom • 10 months agoee can not log on to sainburys website at all
Carol Marum
Clitheroe, United Kingdom • 10 months agoApp not working at moment - won't open
Heidi
Hove, United Kingdom • 10 months agoNot showing necter points when checking out ie how much i can have off shopping
Foob
Kingswinford, United Kingdom • 10 months agoCannot log in on app
Layton
Ferndale, United Kingdom • 10 months agoSite down for 12 hrs
Janos
Eastleigh, United Kingdom • 10 months agoMy app loads but it keeps saying no Internet connection when it is good. Is server down at any time overnight as this has happened before?
Margaret Coulston
Mansfield, United Kingdom • 10 months agoWill not allow us to book a free slot (we have a prepaid 'pass') - insists we already have a slot booked whatever day we try!
Newport, United Kingdom • 10 months ago
My order not delivered, no phone ca!l or email. Newport branch Friday 24 November 2023
Northwich, United Kingdom • 10 months ago
Buffering Taking to long to load all my other apps are fine
Janice Gilroy
Newcastle upon Tyne, United Kingdom • 10 months agoI can't check out
Lesley holt
Hayes, United Kingdom • 10 months agoLate delivery. Normally we receive a call from the driver if his delivery is running late. He is overdue currently and we have not had anything from him. Post Code TW13 5AZ
chris thomas
Camelford, United Kingdom • 10 months agocan't check out
Becki
Newcastle-under-Lyme, United Kingdom • 10 months agoPayment down
Custom House, United Kingdom • 10 months ago
is sainburys workin
Pip
Aberdeen, United Kingdom • 10 months agoNot receiving confirmation emails of order or receipt for delivery order
Lindsey Fowler
Bristol, United Kingdom • 10 months agoThe delivery slot booking page does not open
Lou
Bromley, United Kingdom • 10 months agoThe app seems to have lost all prior orders and any info I entered, when trying to book a lot just now ..
Kevin P Shakespeare
Leicester, United Kingdom • 10 months agoUnable to amend existing order
Frances Howells
Bodmin, United Kingdom • 10 months agoAll slots for delivery after Christmas 2023 always unavailable even at midnight. Can't be right so what is wrong? 27th to 30th all gone before time to book.
Steve
Johannesburg, South Africa • 10 months agoCannot log in
Alloa, United Kingdom • 10 months ago
wont log in to grocery site
susan waterton
London, United Kingdom • 10 months agocannot get into Sainsbury's website error 403.
B Willis
Birmingham, United Kingdom • 10 months agoWhy does Sainsburys not recognise my password
Louise Dixon
Chelmsford, United Kingdom • 10 months agoAGAIN this is happening every couple of weeks - im a loyal customer but im seriously fed up with this!!!
Hiorns
Basingstoke, United Kingdom • 11 months agoOTP not being sent
Tony Ashton
Birkenhead, United Kingdom • 11 months agoCan’t redeem nectar points.
Aw
Bristol, United Kingdom • 11 months agonot receiving verificaton code
Jen
Saltash, United Kingdom • 11 months agoUnable to book delivery slot again, seems ongoing problem.
Paul Henry
Marlow, United Kingdom • 11 months agoThe app says Sorry, we encountered a problem trying to log you in. Try again.
Pamannon
Walsall, United Kingdom • 11 months agoTerrible site. Crashed 5 times in 2 hours of trying to send grocery list for delivery. Now I’ve lost my delivery slot. I’d be better off with Morrisons. At least their site works
Bradford-on-Avon, United Kingdom • 11 months ago
Can't check out
Newcastle upon Tyne, United Kingdom • 11 months ago
Might be better to try Tesco
Elizabeth McMahon
Dereham, United Kingdom • 11 months agoCannot log into grocery account to amend order
Tj
Durham, United Kingdom • 11 months agoAll my order history address details etc aren’t on the app anymore
Lynne
Plymouth, United Kingdom • 11 months agoI cannot book a slot
Ian Middleton
Newham, United Kingdom • 11 months agoCannot update order on Sainsburys website for past two hours "we are unable to connect you to that page, try again"
Peter Gates
Deal, United Kingdom • 11 months agoI have the ‘Count up to Christmas’ offer on my app to be completed by 10th December.
I have completed tier 1 and got the reward and started tier 2. All of a sudden all 3 tiers are completed and this is an error. I have not received the 2 remaining bonuses.What’s gone wrong and please correct this.
Thank you
Customer
London, United Kingdom • 11 months agoSlow system. Had to wait and almost be late for work for system to move forward slowly
Christine Huyton
Wigan, United Kingdom • 11 months agoVery frustrating not to have any info about their site.
Jennifer Grant
Edinburgh, United Kingdom • 11 months agoCan't book a slot for next week
Danny
London, United Kingdom • 11 months agoAhh, I can see it's not just me that's unable to check out.
Natalie
Bristol, United Kingdom • 11 months agoPaymenst not working
Melton Mowbray, United Kingdom • 11 months ago
Can't checkout
Richard Allen
Croydon, United Kingdom • 11 months agoCannot update order or check out
London, United Kingdom • 11 months ago
Says forbidden
Windsor, United Kingdom • 11 months ago
Cannot check up
M Charles-Christie
Mitcham, United Kingdom • 11 months agoUnable to update my shopping and check out.
Worcester, United Kingdom • 11 months ago
Can’t amend order
NSCooke
Downham Market, United Kingdom • 11 months agoCannot amend order and check out been trying for last 2 hours
Donna
Norwich, United Kingdom • 11 months agoCan’t check out groceries
Burgess Hill, United Kingdom • 11 months ago
Payment errors mean I can't pay or use a new card
Clair
Addlestone, United Kingdom • 11 months agoNot letting payment go through
A mould
Grays, United Kingdom • 11 months agoNot allowing to check out delivery
Alastair
Sheffield, United Kingdom • 11 months agoPayment system not working
Patricia
Newcastle upon Tyne, United Kingdom • 11 months agoHave not received any order confirmation e-mails or unavailable items e-mail for a couple of weeks.
what is going on?
Colin
Glastonbury, United Kingdom • 11 months agoCan login OK but cannot repeatedly get connection to book delivery slot.
This site is becoming increasingly unreliable. Time to look elsewhere?
mrs parkinson
East Hyde, United Kingdom • 11 months agocant log in to orders again
ann
Milan, Italy • 11 months agocan't log in, takes to a 403 forbidden page
Peter Hammond
Shanklin, United Kingdom • 11 months agoFor 24 hours can't make order because no code has been sent to my email.
Folkestone, United Kingdom • 11 months ago
Not loading items and trolley has emptied
Oswestry, United Kingdom • 11 months ago
Not logging in
ES
Leatherhead, United Kingdom • 11 months agoApp not working
Giles
Bristol, United Kingdom • 11 months agoCannot login to web or app to amend order
Matt
Richmond, United Kingdom • 11 months agoLogging in, loss of address. Not working
Carole mcintosh
Chatham, United Kingdom • 11 months agoNot able to sign out
Kel
Derby, United Kingdom • 11 months agocan't log on or book delivery. everything apart from home screen says there's an error
Emma
Wingate, United Kingdom • 11 months agocant log in. cant place an order. cant do anything
G
Bideford, United Kingdom • 11 months agoError message when logging in to try to amend my order.
Genette Milburn
Shrewsbury, United Kingdom • 11 months agoApp is saying it can't log me on; then I look like I am logged in but can't see my order. Try to log on via main site and it says there's an issue.
Thanks
London, United Kingdom • 11 months ago
Unable to login to app or website.
Elaine Gill
London, United Kingdom • 11 months agoCan’t log in and says I have no orders but I am supposed to have a delivery on Saturday 4/11
Bargoed, United Kingdom • 11 months ago
can't log in to grocery account
Elaine Brogan
Cannock, United Kingdom • 11 months agoNot able to access Sainsbury’s website or app or nectar points app
Julie
Salford, United Kingdom • 11 months agoUnable to login or shop on sainsburys online site
Margaret O'Brien
Mitcham, United Kingdom • 11 months agoI have been unable to login to Sainsburys Online. is there a problem?
Christopher
Exeter, United Kingdom • 11 months ago2nd November, cannot log in... the web site just returns me to the login page. Has their web site crashed?
Hemel Hempstead, United Kingdom • 11 months ago
Cannot re set my password, cannot access it at all
C. Stanborough
Ruislip, United Kingdom • 11 months agoIt says my password is wrong, it isn't. when I try and reset the password it won't continue after putting in my email address.
Mrs Paula Trickey
Bridgnorth, United Kingdom • 11 months agoI cannot book a delivery slot, the page is just blank. I have an order but cannot check out because I cannot book a delivery slot
Ormskirk, United Kingdom • 11 months ago
Kant log in
Paris, France • 11 months ago
403 on click "login"
Jane
Glasgow, United Kingdom • 11 months agoWhen on website box keeps coming up about double click either wait or exit website been happening for a couple of weeks now. I am going through a cashback app so use Sainsburys
Anybody
London, United Kingdom • 11 months agoHave tried both the app and the website as I want to add to my delivery tomorrow - but cannot get through.
Jen
Plymouth, United Kingdom • 11 months agoI cannot book a delivery slot. Pages then goes to a blank page. This fault happened a few weeks ago.
Irene Yeudall
Glasgow, United Kingdom • 11 months agoI can log in to my groceries account, but when I try to book a delivery slot, it just goes to a blank grey page. This happened a fortnight ago and is still happening…. Help!!
Jackie Bellinger
Portsmouth, United Kingdom • 11 months agoTu clothing won't let me checkout.
East Hyde, United Kingdom • 11 months ago
all my orders r saying empty
Brenda Hutchins
Prestatyn, United Kingdom • 11 months agoAlmost all items not available and unable to check out
Bromsgrove, United Kingdom • 11 months ago
Almost all items unavailable
Claire Forsyth
Leeds, United Kingdom • 11 months agoCan't get into online shopping basket on Tu website
Amy
Basildon, United Kingdom • 11 months agoNot allowing checkout
Julia
Welling, United Kingdom • 11 months agoNot processing to payment page
Kevin Williams
Birmingham, United Kingdom • 11 months agoCant book delivery slot.
Menu ceases at Christmas slots available. I'm trying to book one for weekend.
Soobyh
Liverpool, United Kingdom • 11 months agoNo contactless payment in Rice Lane, Liverpool this morning. Cash or chip and pin only. ATMs down, too.
Kirsty
Accrington, United Kingdom • 11 months agoNot updating trolley
Steve
Guildford, United Kingdom • 11 months agoOnline shopping not delivered because Sainsburys not able to take payments at all today so shopping not coming! No communication to let us know, just sat at home waiting for it to arrive and it never did! Disgusted is an understatement!
robert wright
Slough, United Kingdom • 11 months agoWhen trying to log in I get the translation facility from danish to english and 403
B Matthews
Rugby, United Kingdom • 11 months agocan't shop on the website, can't add any groceries
Braintree, United Kingdom • 11 months ago
Unable to book a delivery slot the page is not opening it has been like this for several weeks! what is the problem?
Sue
Rugby, United Kingdom • 11 months agoHave completed online shop but unable to checkout.
E. Smith
Tilbury, United Kingdom • 11 months agoDriving me mad. Can’t put an online order in . Once logged, in page goes blank.
Nuneaton, United Kingdom • 11 months ago
Payment
Maidstone, United Kingdom • 11 months ago
Not taking payment
J Leigh
Blackpool, United Kingdom • 11 months agoCan't make payment
Wells, United Kingdom • 11 months ago
Since, yesterday 16 October login then site crashes. Hopeless.
All other, non Sainsbury, sites OK
Rosemarie Benson
Sandbach, United Kingdom • 11 months agoI can book a home delivery
Alison
Newcastle upon Tyne, United Kingdom • 11 months agoNot working despite delete and reinstall
Colin
Wells, United Kingdom • 11 months agoCannot get book delivery, site very flakey and keeps crashing.
Camberley, United Kingdom • 11 months ago
Can't add items to basket, adds at first then does the spin thing and then not in trolley.
Jas
Brighton, United Kingdom • 11 months agoSaved payment cards not appearing
Pat
Helston, United Kingdom • 11 months agonot been able to access site since midnight.keep trying only get 403
Stratford-upon-Avon, United Kingdom • 11 months ago
Can’t log in system down
Pat Miller
Helston, United Kingdom • 1 years agocan't access says error 403
MP
Cardington, United Kingdom • 1 years agoCrashed for past half hour
Debbie
London, United Kingdom • 1 years agoStayed up to book Christmas slot. Website not able to show any slots despite saying slots were open
Cillian Murphy
Solihull, United Kingdom • 1 years ago403 error
Madrid, Spain • 1 years ago
Cannot log in on app
Barbara Renouf
Torquay, United Kingdom • 1 years agoNot receiving verification code
Godalming, United Kingdom • 1 years ago
unable to log in, then site crashed twice.
Rosemarie Benson
Sandbach, United Kingdom • 1 years agoUnable to book a delivery slot
Sally
Tottenham, United Kingdom • 1 years agoHad to change password to log in - then no delivery slots at all
Ali
Leeds, United Kingdom • 1 years agoUnable to create new orders/update orders on website. App working fine but want to use the website. This has been going on for over a week now.
Burton-on-Trent, United Kingdom • 1 years ago
I book a slot, but it won’t allow to continue shipping. Slot goes!!!
Helen Fones
Braunton, United Kingdom • 1 years agoWeb site very slow and unable to check out.
MHooper
Braintree, United Kingdom • 1 years agoCan login but unable to book a delivery slot
Kathy Hakk
Derby, United Kingdom • 1 years agoTaken 1 hour to place order, have to pay within the hour to reserve slot and now the site has problems with me paying. Not good enough!
Donna Ward
Worthing, United Kingdom • 1 years agoAlways showing page unresponsive pop up
London, United Kingdom • 1 years ago
Sainsbury’s online site still has problems, can’t book a delivery slot.
Wilmslow, United Kingdom • 1 years ago
Sainsburys website not responding part way through setting up an order
Sheffield, United Kingdom • 1 years ago
We cannot get onto choose a date and time this has not been put right since Monday, my husband is disabled and I am very disappointed that I have phoned customer service 5 times and they have assured me it will get sorted but when??!!!
RM
Chorley, United Kingdom • 1 years agoKeeps saying something has gone wrong
June Nicholls
Wigan, United Kingdom • 1 years agoCan’t get into site to Log in
Christine Eastwood
Wolverhampton, United Kingdom • 1 years agoAfter logging into my account I simply cannot book a delivery slot. When I click on book delivery the screen goes blank. Is it your problem or mine?
I’m a weekly online shopper of many years with a delivery pass and have not had this problem before.
Catherine
London, United Kingdom • 1 years agoCan’t book a delivery slot
KK
Busby, United Kingdom • 1 years agoUnable to list delivery slots
Win.Warren
Sunderland, United Kingdom • 1 years agoI can log in but can’t book a delivery slot
Jc
London, United Kingdom • 1 years agoHow long is website going to be down. Why can’t you put message on website. You must be losing so many customers obviously you don’t care about customer service.
Louise Dixon
Chelmsford, United Kingdom • 1 years agoLast night and today i cannot complete my grocery shop ... showing error
B Bell
Huntingdon, United Kingdom • 1 years agoUnable to book delivery.
Irene
Downham Market, United Kingdom • 1 years agoCan't book delivery slot
Mavis Newton
Newcastle upon Tyne, United Kingdom • 1 years agoUnable to login to shopping at Sainsburys
Sylvia mezen
Watford, United Kingdom • 1 years agoNo good on shelves will this be resolved for tomorrow
Barbara Carrodus
Andover, United Kingdom • 1 years agoI am not being given any delivery options when I progress to booking a slot
Bonnie Mackintosh
Crawley, United Kingdom • 1 years agoTrying to place grocery order. Delivery needed. Choice of delivery times page not loading; just blank. Have tried several times. Now giving up.
Lilian Y M Horton
Bristol, United Kingdom • 1 years agoI've been trying for hours, Bristol BS9
geoffrey scholes
Manchester, United Kingdom • 1 years agoI CANNOT LOG INTO SAINSBURYS WEBSITE TO UPGRADE MY ORDER
Judith Barclay
Bolton, United Kingdom • 1 years agoI am unable to obtain a delivery slot or click and collect time
Richard Goodliffe
Selby, United Kingdom • 1 years agoCan’t book a slot for delivery next week as I usually do despite having a delivery pass.
M. Hooper
Braintree, United Kingdom • 1 years agoTrying to book delivery slot but page not coming up
Alicia Helsby
Warrington, United Kingdom • 1 years agoUnable to place an online order.
Crowthorne, United Kingdom • 1 years ago
Sainsbury’s Groceries website is down.
Lynn murray
Royal Wootton Bassett, United Kingdom • 1 years agoCannot book delivery
Pevensey Bay, United Kingdom • 1 years ago
I have been trying to contact Sainsburys since 7am. I have now missed my delivery slot. Is there a problem?
Philip Dare
Slough, United Kingdom • 1 years agoNo response when logging in
Gillian Watkinson
Romford, United Kingdom • 1 years agoCannot book a delivery
Lynne
Caister-on-Sea, United Kingdom of Great Britain and Northern Ireland • 1 years agoIt won’t bring up any slots for delivery times. Page is completely blank since last night
Fergs
Spott, United Kingdom of Great Britain and Northern Ireland • 1 years agoApp won't open
Derby, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Can’t get delivery slot.
Beryl Restick
Portsmouth, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan't access delivery slots, page goes blank
Martin
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoCannot add groceries to order
Amar Mehta
Tring, United Kingdom of Great Britain and Northern Ireland • 1 years agoI was doing my grocery shop and then half way through it stopped working and no products show no matter what I search for.. the items already selected are still showing in my basket so hopefully it gets back up and running
Vickie
Cheltenham, United Kingdom of Great Britain and Northern Ireland • 1 years agoNot showing any products
London, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Won't load anything!
Claire
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoUnable to search for items.
Claire
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoUnable to search items
Stuart
High Ongar, United Kingdom of Great Britain and Northern Ireland • 1 years agoSearch function for groceries not showing any items and timing out
Jimmy
Brighton, United Kingdom of Great Britain and Northern Ireland • 1 years agoSearch function for grocery items not working
Bournemouth, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Unable to show items when trying to place grocery order
London, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Unable to show your information
Debbie
Sunbury-on-Thames, United Kingdom of Great Britain and Northern Ireland • 1 years agoSafari is down with Sainsburys
Peterborough, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Tried to make contactless payment in sainsburys bretton yesterday and again today still not working.... been like this since yesterday now say waiting till 9 for engineer to come out .
David Brain
London, United Kingdom of Great Britain and Northern Ireland • 1 years agounable to log on to amend my order
Mrs Elizabeth Lacey
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoWon’t let me log in on the app
Around Guthrie
Carluke, United Kingdom of Great Britain and Northern Ireland • 1 years agoAll slots on app are unavailable. Last night and today
Peterborough, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Very very slow with error messages
Pam Bridger
Bodmin, United Kingdom of Great Britain and Northern Ireland • 1 years agocant get delivery slots to show
LP
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoNo delivery slots showing
Maidenhead, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Delivery SL ta down
Jan Moroney
Preston, United Kingdom of Great Britain and Northern Ireland • 1 years agoI cannot get delivery dates displayed after logging in .
s davis
Whitehaven, United Kingdom of Great Britain and Northern Ireland • 1 years agocant book next weeks delivery with saver slot
Wendy Flint
Braunton, United Kingdom of Great Britain and Northern Ireland • 1 years agoTried to reschedule delivery. Website VERY slow. .Eventually showing no slots available at all for next 4 weeks. Seems unlikely. So had to cancel slot rathe than alter date but then thrown out of site. Had to log back in to see if cancellation went through.
Anne Cooper
Abingdon, United Kingdom of Great Britain and Northern Ireland • 1 years agocant book a time slot for next week
Mrs V Holland
North Shields, United Kingdom of Great Britain and Northern Ireland • 1 years agoThe home delivery service in Monkseaton, Whitley Bay does not appear to be working. Cannot book my delivery.
Robert Wells
Sunbury-on-Thames, United Kingdom of Great Britain and Northern Ireland • 1 years agoNo available dates for delivery
on the app
Daventry, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Can’t book a delivery slot. Everything “unavailable “
karen
Leeds, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan't book a delivery slot
Simon Horan
Banbury, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan’t find any home delivery slots
Lynda Holloway
Stalham, United Kingdom of Great Britain and Northern Ireland • 1 years agoI can't select a delivery slot, page remains blank
Bev Layne
Cleveleys, United Kingdom of Great Britain and Northern Ireland • 1 years agoIMPOSSIBLE TO BOOK A DELIVERY. ALL SLOTS BLACKED OUT
Manchester, United Kingdom of Great Britain and Northern Ireland • 1 years ago
cannot book a home delivery slot
L Evans
East Wittering, United Kingdom of Great Britain and Northern Ireland • 1 years agoNo booking slots available
Wendy Craig
Framlingham, United Kingdom of Great Britain and Northern Ireland • 1 years agoBooked a delivery slot for tomorrow, first confirmed, then lagged before flashed up that slot was no longer available, Went back to book a different time and ALL slot for a whole week are unavailable.
Gail Cooke
Peterborough, United Kingdom of Great Britain and Northern Ireland • 1 years agoGo to book a slot and nothing happens
Jean English
Washington, United Kingdom of Great Britain and Northern Ireland • 1 years agoI cannot book a delivery screen keeps going blank
Roy Thomas
Birmingham, United Kingdom of Great Britain and Northern Ireland • 1 years agoTrying to log in to get to click and collect.
Fill in username and password and it tells me that I will receive email with 6 figure code. Email neverbcomes
Lyn Edney
Cambridge, United Kingdom of Great Britain and Northern Ireland • 1 years agoTrying to do an on line shop and code not being sent so I can log in. Ridiculous when I have paid for delivery
Peter
North Shields, United Kingdom of Great Britain and Northern Ireland • 1 years agoKeep getting fls.doubleclick.net
Brenda Aylmore
Sheet, United Kingdom of Great Britain and Northern Ireland • 1 years agoCannot log in to my account. now.. Yesterday the one
time did not come until. 12 hours later. This morning my cancelled delivery was delivered.
Mr David jacobs
Birmingham, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan't access online shop.
mrs parkinson
Hawridge, United Kingdom of Great Britain and Northern Ireland • 1 years agocant get in to ammend my order again.
mike
Derby, United Kingdom of Great Britain and Northern Ireland • 1 years agowill not allow to log-in
Mary hickey
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoCode not arriving Taking hours
Laura Ivill
Birmingham, United Kingdom of Great Britain and Northern Ireland • 1 years agoThe one-time passcode is not arriving in my in-box. I tried on Thursday and Saturday and again this morning
yvonne bond
Coventry, United Kingdom of Great Britain and Northern Ireland • 1 years agoi can't login to my account.
when applying for a pass code nothing happens.
Poppy
Brighton, United Kingdom of Great Britain and Northern Ireland • 1 years agoNot receiving 6 digit code or receiving many hours later. Has been issue since Friday 22/9/23.
H Thomas
Swindon, United Kingdom of Great Britain and Northern Ireland • 1 years agocannot log in told I will have an email sent to me with a code, this code has to be used within 10 minutes, either they dont arrive or arrive 12 hours later. I am fed up with this.
H
Dundee, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan’t login
Bodmin, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Not sending 6 figure code to my e mail
H
Dundee, United Kingdom of Great Britain and Northern Ireland • 1 years agoAwaiting a email with a 6 digit security code but nothing being received so can’t log on!
P Cantle
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoBonus nectar points not showing on receipt this morning at Savacentre Sydenham S E London
London, United Kingdom of Great Britain and Northern Ireland • 1 years ago
errors galore
Julie lewis
Warrington, United Kingdom of Great Britain and Northern Ireland • 1 years agoI'm not recieving verification code to log in.
I've checked email and spam but not received. I have recieved email for my order for delivery. I cant log in to amend before 11.pm
Sutton on Hull, United Kingdom of Great Britain and Northern Ireland • 1 years ago
When is Sainsbury’s Northampton opening after it’s closure all day on 21-09-2023
J Psrsons
Northampton, United Kingdom of Great Britain and Northern Ireland • 1 years agoOur local sainsburys superstore is closed today with till software issues. Anyone else with this problem?
Weedon Road Northampton
JUDITH sIBSON
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoError message 403 keeps coming up Have cleared Cache ETC
Edinburgh, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Unable to amend current order due tomorrow. Should be able to amend till 11 o'clock tonight.
Ed
South Nutfield, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan't get through to payments line
Croydon, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Can put things in basket
Somerby, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Can't search for groceries
Rosemary Gray
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan't acess the website on my PC. If I use my phone I cant see how to book a delivery slot.
Joanna Agate
Bicester, United Kingdom of Great Britain and Northern Ireland • 1 years agoWon’t put items In trolly or add to shopping
Harrop Fold, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Cannot get onto groceries website saying it is blocked
sue
Bournemouth, United Kingdom of Great Britain and Northern Ireland • 1 years agounable to book a delivery slot
Nigel A
Saltfleetby Saint Peter, United Kingdom of Great Britain and Northern Ireland • 1 years agoCannot book delivery slots - claims all unavailable
Customer
York, United Kingdom of Great Britain and Northern Ireland • 1 years agoI can't book a delivery slot. When I try to check out the website tells me that my delivery slot (booked minutes earlier) has expired. When I try to book another slot, all slots at all times and on all days are showing as unavailable. If I log out and back in, the same thing happens.
Peter Filleul
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoAll Sainsbury's sites grey out and re inaccessible
Kate
Abingdon, United Kingdom of Great Britain and Northern Ireland • 1 years agoDelivery and collection not working
Margaret
Newcastle upon Tyne, United Kingdom of Great Britain and Northern Ireland • 1 years agovery, very slow response time
Pat
Birmingham, United Kingdom of Great Britain and Northern Ireland • 1 years agoI’ve tried to log in for a home delivery for two days. Is the problem me or the website?
I’ve never had a problem before
Joan L Walton
Seacroft, United Kingdom of Great Britain and Northern Ireland • 1 years agoMy online account won't let me add items to my basket.
Sian Wigram
Cilycwm, United Kingdom of Great Britain and Northern Ireland • 1 years ago9427595.fls.doubleclick.net error appears every 2 seconds whilst trying to order, becoming very frustrating. What can I do to stop it?
Jill Tregunna
Portloe, United Kingdom of Great Britain and Northern Ireland • 1 years agoCannot log in to place an order
Christine Skudder
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoCannot get into my account on the app for 2 days now, need to order my shopping, how long is the app going to be down please?
Mary Knight
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoCannot get website to come up. Just keep getting Error message!
Denise brookes
Birmingham, United Kingdom of Great Britain and Northern Ireland • 1 years agoKeeps saying an error, just not working
Mrs Cheryl Lockyer
YFelinheli, United Kingdom of Great Britain and Northern Ireland • 1 years agoI select which items i require on the website it has been like it for 4 weeks even though i have telephoned and reported it. Each time they say that it will be fixed in 3 days time but this doesn't happen. I am disabled and depend on doing my shopping this way.
phil
Manchester, United Kingdom of Great Britain and Northern Ireland • 1 years agoTry to log in to my account and it rebounds back to the log in page
Who cares
Ulsta, United Kingdom of Great Britain and Northern Ireland • 1 years agoThey are a shambles. Takes ages to log in, then can’t log you out. Amateurs
Sheffield, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Spin and win not working
Sonia Smith
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan’t amend order as seems you have a problem
Dickinson
Deal, United Kingdom of Great Britain and Northern Ireland • 1 years agoWhy am I not receiving emails when I update my order
Janet Hodgins
Chelmsford, United Kingdom of Great Britain and Northern Ireland • 1 years agoI am unable to update my next order or to log out of my account
Roosendaal, Netherlands • 1 years ago
Website will not come up.
Ann Houston
Warrington, United Kingdom of Great Britain and Northern Ireland • 1 years agoI am not able to login to Sainsburys for my groceries account
Denise Harris
Portsmouth, United Kingdom of Great Britain and Northern Ireland • 1 years agoI ordered Party Food which I paid for in June 2023 for 2nd September 2023. I rang to check my order was ok 4 days ago and they said all ok. I had an email on 30th august 2023 confirming my order but then on 1st september 2023 they informed me they could not do my order which came to £112.So disappointed in Sainsburys. Now I have to Try to sort out something else for our party on the morning of party. SO MAD
Philippa Ugbana
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoI can’t check out. It says there is a service error.
Nottingham, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Cannnot cance; orders not receiving codes for 2fa
C Brannigan
Carluke, United Kingdom of Great Britain and Northern Ireland • 1 years agoCannot check out for past hour
Daventry, United Kingdom of Great Britain and Northern Ireland • 1 years ago
online shopping down for 48hrs so far
C.Hustwick
Telford, United Kingdom of Great Britain and Northern Ireland • 1 years agoUnable to check out
Joanne Rhodes
York, United Kingdom of Great Britain and Northern Ireland • 1 years agoI am unable to add products to my online shop
Mr T A Crisp
London, United Kingdom of Great Britain and Northern Ireland • 1 years agowhy can't i log in to online shopping
Patricia Huxley
Oxhill, United Kingdom of Great Britain and Northern Ireland • 1 years agocontacted you earlier this week when putting my initial order in saying problems logging in, resolved the problem with the control shift and delete option. THIS EVENING trying to amend my order same probs logging in and above option not working anymore!
Sunbury-on-Thames, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Cannot amend my order.
Panteg, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Apple Pay not working
M Eves
Newcastle upon Tyne, United Kingdom of Great Britain and Northern Ireland • 1 years agoConfusion. No goods showing in trolley but money looks to be taken
Edinburgh, United Kingdom of Great Britain and Northern Ireland • 1 years ago
many products missing, few time slots available, despite site being down all weekend
Elaine Betty
Bristol, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan’t check out my online shopping
BOOKLESS CHARLIE
Crank, United Kingdom of Great Britain and Northern Ireland • 1 years agoCLICK ANS COLLECT & DELIVERY OFF TH'DAY
Grace
Wray, United Kingdom of Great Britain and Northern Ireland • 1 years agoEverything is saying its out of stock????
ANNEMARIE SARGEANT
London, United Kingdom of Great Britain and Northern Ireland • 1 years agoWebsite appears down. I get error number 403
Reading, United Kingdom of Great Britain and Northern Ireland • 1 years ago
Been having problems trying to change time of delivery! have managed to cancel order?
Bill Smith
London, United Kingdom of Great Britain and Northern Ireland • 1 years agowebsite won't open
sheila thomas
Formby, United Kingdom of Great Britain and Northern Ireland • 1 years agowebsite won't open up when I try to log in to book a delivery
xxx
Birmingham, United Kingdom of Great Britain and Northern Ireland • 1 years ago2 failed deliveries
Bloggs J
Edinburgh, United Kingdom of Great Britain and Northern Ireland • 1 years agoCannot get in to update order
London, United Kingdom of Great Britain and Northern Ireland • 1 years ago
message reads technical issues with sainsburys groceries
Alan Taylor
Birmingham, United Kingdom of Great Britain and Northern Ireland • 1 years agoTrying to order our usual grocery delivery. Grocery lists are all over the place. Keeps knocking our delivery goods below 50 pound when we have ordered more. Taking goods off , just after we have ordered them.
Samantha Jane Jones
Frodingham, United Kingdom of Great Britain and Northern Ireland • 1 years agoon every option I try to click on nothing works & the screen goes grey within one second
Janet
Wakefield, United Kingdom of Great Britain and Northern Ireland • 1 years agoCan’t get online to Sainsbury’s to order
Diane Fogg
Wood Norton, United Kingdom of Great Britain and Northern Ireland • 1 years agoUnable to amend tomorrow's order