Is Sainsburys down - May, 2024?

Sainsburys Outages and Status
Sainsburys Logo

Sainsburys.co.uk is a leading UK supermarket that offers a wide selection of groceries, including fresh and frozen food, drinks, health and beauty products, household items, and more. Customers can choose from thousands of products online and have them delivered to their door or pick them up in store. Sainsburys.co.uk also provides helpful recipes and meal ideas for customers to try.

Last check: Just Now |

URL Checked:

https://sainsburys.co.uk/

Last Down:

not recently

Response Time:

1.9 ms.

Sainsburys outages reported by users in the last 24 hours

No Sainsburys problems reported in the last 24 hours

This chart shows the number of Sainsburys outages/problems reported by users in the past 24 hours. All data in the chart is in the UTC time zone.

Sainsburys Outage Locations

Location

Reports

Last Reported

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Southampton, England, GB

1641

3 days ago

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Alexandria, Scotland, GB

87

12 days ago

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Usk, Wales, GB

60

25 days ago

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Belfast, Northern Ireland, GB

15

1 months ago

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Lagnieu, Auvergne-Rhone-Alpes, FR

1

4 months ago

IN Flag Icon

Thrissur, Kerala, IN

1

5 months ago

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Frankfurt am Main, Hesse, DE

1

5 months ago

RO Flag Icon

Bucharest, București, RO

1

6 months ago

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Paris, Île-de-France, FR

1

6 months ago

ZA Flag Icon

Johannesburg, Gauteng, ZA

1

6 months ago

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Madrid, Madrid, ES

1

7 months ago

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Roosendaal, Noord-Brabant, NL

1

8 months ago

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Milan, Lombardia, IT

1

9 months ago

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Naaldwijk, Zuid-Holland, NL

1

9 months ago

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, ,

2

ago

Most common Sainsburys problems reported by users

48

Service

1

General Issues

3

Cannot checkout on groceries site

48

Won’t send code to email

Are you experiencing issues with Sainsburys right now?

Is sainsburys.co.uk not working for you? If you are having issues with Sainsburys, please use one of the options below to report a problem with the service

Sainsburys.co.uk website response status history

Date and Time

Response Time

Status Code

27 May 2024 - 18:15

1.9 ms.

200

27 May 2024 - 11:59

1.85 ms.

200

27 May 2024 - 05:55

1.77 ms.

200

27 May 2024 - 00:27

1.77 ms.

200

26 May 2024 - 18:00

1.77 ms.

200

26 May 2024 - 11:47

1.78 ms.

200

26 May 2024 - 06:15

1.78 ms.

200

This table shows the sainsburys.co.uk outage requests and response browser checks executed automatically by the SiteDown service. All data in the table is in the UTC time zone. If Sainsburys is down or slow for you. You can try using a VPN service(to try from a different location) and also check the Tips below

General Tips to Fix an Sainsburys.co.uk

  • Verify the URL: One of the most frequent causes of not being able to visit a web page is entering an incorrect URL. If you're URL is wrong, the website may redirect to another website or display an error page.

  • Use a Different Device: Try using a different computer or device to access the website or app. We also advise you to attempt rebooting your device.

  • Delete Browser Cache: It's possible that cached files are preventing your browser from downloading new web pages. Refreshing the page will clear it. To do that, click Ctrl + F5 on a Windows PC or Cmd + Shift, then press R on a Mac.

  • Clear Browser Cookies: Clearing browser cookies fixes certain issues, such as loading or formatting issues on sites. You can do this by clicking your browser settings, then privacy, then clearing browsing data.

  • Use Incognito Mode: You can also try viewing the website in private mode or incognito mode first. By using this, cookies and all temporary cache will be automatically disabled.

  • Restart Your Router: Try restarting your network connection if other websites or apps are having problems or are running slowly.

  • Firewall and Antivirus: Your ISP provider may have blocked the website or app you are attempting to access. If that's the case, you can try using a VPN service to visit the website or app to see if it will work.

  • Check your Firewall & Antivirus: These can occasionally block access to certain websites or services. To troubleshoot this issue, you may consider temporarily disabling them to see if it resolves the problem.

  • Clear DNS Cache: To speed things up, all OS systems save name resolution information into the DNS cache. In your case, the information recorded could be outdated or incorrect. We advise you to search on How-To guides on the web to clear your DNS Cache.

Join Sainsburys Discussion

Suggestions? Issues? Outages?
Please share your Sainsburys experience with other users around the globe.

US Flag Icon

G Dove

Chicago, United States 1 week ago

Can’t get into online account on website or app for delivery

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E Florence

Alexandria, United Kingdom 1 week ago

Impossible to use their website still - missing pages and missing links.

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Jen

Plymouth, United Kingdom 2 weeks ago

Unable to book a delivery slot. Site says no deliveries. Click and collect only

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Ann Meadows

Slough, United Kingdom 2 weeks ago

web site down

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E. Florence

Alexandria, United Kingdom 2 weeks ago

Site online unusable still - missing pages and links.

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Jen

Plymouth, United Kingdom 2 weeks ago

Website still not working, been out of order over a month now?.........?........

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E. Florence

Alexandria, United Kingdom 2 weeks ago

Web site unusable - pages and links missing.

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Dirty Birty

Kensington, United Kingdom 2 weeks ago

Can't amend order. Technical issues sited and try again later

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G Davis

Plymouth, United Kingdom 3 weeks ago

Currently unable to take payment message 06.10 03/05/24

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Alexandria, United Kingdom 3 weeks ago

Site unusable - still missing pages and links.

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Jan

Birmingham, United Kingdom 3 weeks ago

Cannot confirm my updated shopping list

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LINDA HEWETT

Nottingham, United Kingdom 3 weeks ago

my order booked for tomorrow morning has disappeared and all my previous orders have gone.

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Beryl

Sutton Coldfield, United Kingdom 4 weeks ago

Payment system not working on online groceries.

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Mrs Enid Florence

Ashford, United Kingdom 1 month ago

Web site unusable - pages and links missing (now over 4 weeks of tech problems)

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Jc

Plymouth, United Kingdom 1 month ago

Unable to book a delivery slot for 2 weeks Have you stopped doing online deliveries, before this recent It issue yesterday.

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Bex

Reading, United Kingdom 1 month ago

Not working atm & sends me to the website instead of the app

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Amy

Lincoln, United Kingdom 1 month ago

Just says not available

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Carl

Peterborough, United Kingdom 1 month ago

I ordered food yesterday, now I can not go on the site to add more items, will I get my delivery tomorrow

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Southampton, United Kingdom 1 month ago

App is down

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Brian

Newham, United Kingdom 1 month ago

Problem with payments server

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Una Lynch

London, United Kingdom 1 month ago

Can’t get access to app or website

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Kerry

Bristol, United Kingdom 1 month ago

Unable to get into grocery app

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Colchester, United Kingdom 1 month ago

App been down for 3 hours

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Rowan

Norwich, United Kingdom 1 month ago

cant log in and complete online shop

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Alex King

Hayle, United Kingdom 1 month ago

Website not working

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Cola

Hull, United Kingdom 1 month ago

Down for the second time today!

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Claire Rodgers

Bristol, United Kingdom 1 month ago

On line ordering not working.

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Oxford, United Kingdom 1 month ago

App not loading

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Wen

Bromsgrove, United Kingdom 1 month ago

I can’t log on ap as not available neither is website,

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Bradford, United Kingdom 1 month ago

unable to complete online shopping

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Sue

Preston, United Kingdom 1 month ago

Unable to check out and confirm payment.

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Folkestone, United Kingdom 1 month ago

App won’t let me in

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mr g dacre

Gainsborough, United Kingdom 1 month ago

useless

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Greenwich, United Kingdom 1 month ago

Basket not updating

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Nottingham, United Kingdom 1 month ago

Crap app

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David

South Croydon, United Kingdom 1 month ago

Can’t checkout. Payment system is down

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M Williams

Ruardean, United Kingdom 1 month ago

Phone line cuts out dead when you try to ring them too.

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Kings Lynn, United Kingdom 1 month ago

can't process changes on the app

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Leeds, United Kingdom 1 month ago

system down wont accept payments

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Susan Jude

Cwmbran, United Kingdom 1 month ago

Where is my delivery? 879793756

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Sutton Coldfield, United Kingdom 1 month ago

no delivery, no reply on phone

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Merthyr Tydfil, United Kingdom 1 month ago

No delivery!!!
No receipt in email!
Where is it?!

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Catherine Mahon

Barking, United Kingdom 1 month ago

Unable to get an e-receipt no email through with receipt on my order for today 24th April

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Dudley, United Kingdom 1 month ago

No sainsburys delivery this morning (due 8am - 9am)
to WV% 8DF

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Royston Dyer

Ilfracombe, United Kingdom 1 month ago

No e receipt has been sent so can't check substitute

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Janice Taplin

Southwark, United Kingdom 1 month ago

Upon clicking “update order” it is impossible to check out.
The message “this product is not available for purchase at this time “ is displayed at the top of the page.
Additionally, when I call customer services from my mobile, the line drops out part way through the opening messages. I’ve reported this twice from my landline, but NOTHING has been done.
This is affecting other people too!!!

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Chester-le-Street, United Kingdom 1 month ago

Cannot amend order or. Book delivery

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Sue

South Benfleet, United Kingdom 1 month ago

Unable to check out having amended an existing order. Have tried several times to no avoil

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Maggie

London, United Kingdom 1 month ago

Just keep getting the same error message every time I try to check out: "This product cannot be purchased at this time."
No link to whatever product is causing the problem, no way of finding out what it is. Unable to check out.

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D

Rugby, United Kingdom 1 month ago

Checkout not working. Unable to pay

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Lisa Brsin

Banbury, United Kingdom 1 month ago

Can't check out, keeps saying something went wrong. Try again later.

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Gravelines, France 1 month ago

Have been trying intermittently but, unable to gain access to my account or place an order.

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JD

Bristol, United Kingdom 1 month ago

keeps saying 'Sorry, there's currently a problem with our payment services. Please try again shortly.' ive tried different devices/internet browsers/cleared cache and cookies. Still no use after a week

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Tokyo, Japan 1 month ago

Not logging in

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Hackney, United Kingdom 1 month ago

Can’t checkout

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TF

Bangor, United Kingdom 1 month ago

It’s telling me they’re experiencing technical issues

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Jp

Martlesham, United Kingdom 1 month ago

Won’t load items to basket

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Cranleigh, United Kingdom 1 month ago

Can't check out online orders

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Nathalie Scowen

Croydon, United Kingdom 1 month ago

I can't update my sainsbury's groceries order online, it gets to the payment and then tells me product isn't available at this time but won't let me progress, is there something wrong here?

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J

Chester-le-Street, United Kingdom 1 month ago

Unable to book a delivery slot loads available.

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SAM

Wednesbury, United Kingdom 1 month ago

App logging me out and screen has froze??

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Malcolm Ronald Hathaway

Verwood, United Kingdom 1 month ago

Nectar is not working this morning

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Angie schofield

Shipley, United Kingdom 1 month ago

Not working

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Pat nowell

Leeds, United Kingdom 1 month ago

Can’t make payment for grocery order

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Lucy medlen

Ramsgate, United Kingdom 1 month ago

App asking me to log in but saying password is wrong

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Liverpool, United Kingdom 1 month ago

Not logging in

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Robert Wade

Glasgow, United Kingdom 1 month ago

Timing out

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Ian Glynn

Manchester, United Kingdom 1 month ago

Unable to amend online order for tomorrow

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Scottie Val

Redhill, United Kingdom 1 month ago

Still can't amend order on Sainsbury's groceries delivery website. Been trying for over an hour.

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David

Newport, United Kingdom 1 month ago

Sainsburys Shopping site not working

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MP

Cardington, United Kingdom 1 month ago

For over 4 hours now, I've been unable to search for anything on the Sainsbury's website. The Home page is fine, but as soon as I search for any item to add to my order, either singly or via a list, I get the page, "Something went wrong". I'm using a Windows desktop PC. I've tried on my Windows laptop with the same result. I've tried with Google Chrome and Microsoft Edge browsers, no difference. However, I've asked a neighbour to try the same on her iPad - all works fine!

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Richardson

London, United Kingdom 1 month ago

Cannot access favourites or place orders

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Milton Farrar

Pudsey, United Kingdom 1 month ago

I am not able to amend my order

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Mary Armitage

Sheffield, United Kingdom 1 month ago

I can't make additions to my order

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Sarah

Yeovil, United Kingdom 1 month ago

says Sainsbury has a problem and try later, when trying to order a delivery

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Karen S

Lambeth, United Kingdom 1 month ago

Only the homepage is working.

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Manchester, United Kingdom 1 month ago

Can't access webstore.

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SDS

Leytonstone, United Kingdom 1 month ago

Can login and access my order but unable to update it, get message "unavailable, try later". Have tried different PCs and different machines.

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PEW

Stratford-upon-Avon, United Kingdom 1 month ago

will not allow changes to order

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Mark

Mansfield, United Kingdom 1 month ago

Only the home page is working

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East Grinstead, United Kingdom 1 month ago

Website and app down. Can't log in. it says service unavailable.

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Mrs Jane Godlington

Outwell, United Kingdom 1 month ago

Cannot amend my online order.

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MP

Cardington, United Kingdom 1 month ago

Only the home page is working

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Mr olner

Atherstone, United Kingdom 1 month ago

Cannot log in to sainsburys site

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Joe

Amsterdam, The Netherlands 1 month ago

Can't reach the Sainsbury's website.

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Eva

Canterbury, United Kingdom 1 month ago

tiny pictures, no option to login. screen quickly becomes darker.

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Tony

Southampton, United Kingdom 1 month ago

I keep getting this message "Sorry, there's currently a problem with our payment services. Please try again "
since Thursday

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Jon Worsfold Jon @Worsfold online.co.uk

Leatherhead, United Kingdom 1 month ago

For several days after selecting a delivery or collection slot, it comes back that you have a technical issue, try later. When will I be able to book a delivery slot for 9th April 24

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Alan Smith

Huntingdon, United Kingdom 1 month ago

Keep getting "Forbidden 403" when trying to access my Sainsbury's account.
Easter Sunday - all store's closed, will this be the reason?

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Mrs Sara Henham

Saint Leonards-on-Sea, United Kingdom 1 month ago

Click on app and just keeps saying ...oops there is a problem

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Jo Hinks

Enfield, United Kingdom 1 month ago

Spinning wheel. Can't openorders page

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Gateshead, United Kingdom 2 months ago

Can’t amend order

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Croydon, United Kingdom 2 months ago

Placed order on chop chop at 17.05 and the tracking states that it isn’t even in progress! Delivery in 60 minutes? Really?

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Chester, United Kingdom 2 months ago

I can’t log in. Site has a white page after me pressing log in.

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Alan

Gainsborough, United Kingdom 2 months ago

Brought myself a e gift voucher for sainsbury's and done my shopping queued up for ages to say gift card is down I wasted 3 hours of my time today no notice on entrance? ruined my day

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Southampton, United Kingdom 2 months ago

communication error on giftcard

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Rosemary White

Winchester, United Kingdom 2 months ago

Sainsbury's website and app keep crashing when I try to proceed to the payment page!

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Sam

Leeds, United Kingdom 2 months ago

Ordered for delivery for this morning. Money has not been taken, no confirmation email, can't get onto the app to check what's going on. Second consecutive Saturday this has happened.

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Semistra

Bromley, United Kingdom 2 months ago

Slot booking not working

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Ec

Ealing, United Kingdom 2 months ago

App not loading, buffering

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Yvonne Gentry

Basingstoke, United Kingdom 2 months ago

I have amended my online grocery order for delivery tomorrow but it keeps showing this product is not available. NO actual products highlights so must be the website

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Waltham Forest, United Kingdom 2 months ago

Can't checkout to update order

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E. Florence

Ashford, United Kingdom 2 months ago

Still impossible to order online as at 21st March. Site will not bring up pages and links missing.

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Lisa Brenner

Slough, United Kingdom 2 months ago

Keep getting 403 forbidden, can't change order & also can't check if it's coming!

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Paul

Gateshead, United Kingdom 2 months ago

App won't startup, stuck on splash screen

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B

Southampton, United Kingdom 2 months ago

the log in screen will not come up and I have deleted cookies and browsing history and nothing works

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Slough, United Kingdom 2 months ago

I'm receiving error message Forbidden 433

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Steve

Saffron Walden, United Kingdom 2 months ago

You will not answer the phone to tell me if my order is coming. Should I stay in and wait or not.

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Wisbech, United Kingdom 2 months ago

Everything is down smartshop payment cards not working cash only

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R Peverel

Carshalton, United Kingdom 2 months ago

North Cheam Sainsburys only accepting cash

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L Millar

Chelmsford, United Kingdom 2 months ago

Online shopping order not processed and delivered

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M S

Newton Abbot, United Kingdom 2 months ago

Closed due to network failure.Barnstaple

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Luke

Nottingham, United Kingdom 2 months ago

Sainsbury's delivery service is down. No deliveries to be made today. Leaves me fucked.

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Aw

Reading, United Kingdom 2 months ago

Nationwide smartshop down and card payment issues

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Paul McCarthy

Wembley, United Kingdom 2 months ago

Sainsburys Kingston Sury Basin

Self serve guns not working.
Cards not accepted at tills (systems refusing)
Can pay by CASH! (hope the banks are reading this)
8am 16/03/24

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Tom

Wandsworth, United Kingdom 2 months ago

Sainsburys Godalming crashed wifi etc card payment

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Lorraine

Ingleton, United Kingdom 2 months ago

Wanted to update my password, tied for an hour no joy it accepted new password when tried to log in kept saying I need to renter it I was locked ouout
Going around in circles frustrated

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Mrs J Tong

Canterbury, United Kingdom 2 months ago

Payment greyed out on Sainsburys today, unable to confirm my slot because if this

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Redruth, United Kingdom 2 months ago

Login page not loading

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Karen

Leigh, United Kingdom 2 months ago

Code to email not received ? Can't get in my account

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Craigavon, United Kingdom 2 months ago

Have been trying for an hour to login

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Mrs Enid Florence.

Ashford, United Kingdom 2 months ago

Trolley will not present yet again - cannot place my order. We note adding an item does not register but a sum comes up only which we cannot view.

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patrick

Zurich, Switzerland 2 months ago

cant login to the groceries area

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Bolam. George

Bristol, United Kingdom 2 months ago

I cannot retrieve messages from my credit card account and I am very unhappy about it.

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Pauline Watts

Frinton-on-Sea, United Kingdom 2 months ago

Trying to checkout in Frinton, Essex and repeatedly getting “ Sorry, there's currently a problem with our payment services. Please try again shortly.”

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Lynda Bennett

Bridgwater, United Kingdom 2 months ago

This product not available message, no idea what that means/ Unable to check out.

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Amanda Beanland

Northallerton, United Kingdom 2 months ago

Goes to completely white page

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Mrs E Florence

Ashford, United Kingdom 2 months ago

Website not functioning properly - basket will not present, cannot amend order/items will not load, cannot check out and therefore cannot order.

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Cheryl grainger

Colchester, United Kingdom 2 months ago

App won't load, tried un installed and re installed still not loading

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Glammo

Croydon, United Kingdom 2 months ago

Confirmation email not sent

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Redmond

Slough, United Kingdom 2 months ago

Can't access my Sainsbury's or Nectar Account's.

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Deborah Beard

London, United Kingdom 2 months ago

Tried to save offers before shopping but nectar kept telling me there was a problem and it hadn't updated from previous day.

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jim

Leytonstone, United Kingdom 2 months ago

no products on sainsburys chop chop

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Alex

Milnthorpe, United Kingdom 2 months ago

Getting denied access for the SA website.

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Mrs Susan Marsh

Coventry, United Kingdom 2 months ago

Says access denied when try to checkout after amending order.

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Susie Gould

Basingstoke, United Kingdom 2 months ago

Unable to checkout Thursday 7th March 2024. 11.34

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Joyce

Bristol, United Kingdom 2 months ago

message says access denied

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Chez

Leicester, United Kingdom 2 months ago

Access denied

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Mary Burkin

Harringay, United Kingdom 2 months ago

I've just gone online to place an order. I cant access the site? It's coming up with the following message.Access Denied
You don't have permission to access "http://www.sainsburys.co.uk/shop/gb/groceries?" on this server.
Reference #18.25431502.1709811011.11eb96e
I'm not having problems with any other site?

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Sharon Lesley

Bexleyheath, United Kingdom 2 months ago

Access denied to server to check out

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mavis crofts

Poole, United Kingdom 2 months ago

access denied

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Harrogate, United Kingdom 2 months ago

Server down

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Chester, United Kingdom 2 months ago

Can’t access server

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Mike - Derby

Derby, United Kingdom 2 months ago

Access denied - you don't have permission to access

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L Giles

Monmouth, United Kingdom 2 months ago

I wanted to go to favourites but it tells me I do not have access so cannot finish my order. So I guess I will have to go to Ocado or waitrose instead

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Carol Hazel.

Hackney, United Kingdom 2 months ago

I have not been able to access my account. It says Access Denied.
Please help.

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J Woodcock

Hastings, United Kingdom 2 months ago

Access Denied repeatedly coming up just now

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Jay

Swansea, United Kingdom 2 months ago

Site down

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Deal, United Kingdom 2 months ago

Access Denied

You don't have permission to access "http://sainsburys.co.uk/" on this server.
Reference #18.951a7b5c.1709810835.1ae613b6

GB Flag Icon

N. Mayo

Newham, United Kingdom 2 months ago

"Access denied". You don't have permission to access "http://www.sainsburys.co.uk/gol-ui/SearchResults/beetroot%20salmon" on this server.
Reference #18.25431502.1709810822.111337a

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David

Carlisle, United Kingdom 2 months ago

Access Denied
You don't have permission to access "http://sainsburys.co.uk/" on this server.
Reference #18.b51a7b5c.1709810761.9cf3a65

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bob harris

Basingstoke, United Kingdom 2 months ago

https://sainsburys.co.uk

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Miss M Hughes

Edinburgh, United Kingdom 2 months ago

Acccess denied to website.

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Nigel William Pickett

Ascot, United Kingdom 2 months ago

Says I don't have permission to access Sainsbury's groceries website.

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Ruth Sweet

Malmesbury, United Kingdom 2 months ago

I can't login. I get an Error message saying my server denies access

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Andy

Brent, United Kingdom 2 months ago

Just get access denied

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A Swain

Yeovil, United Kingdom 2 months ago

says access denied

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susan

Cullompton, United Kingdom 2 months ago

access denied

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Peter Louis

Brighton, United Kingdom 2 months ago

denied access

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Sharon Allen

Newham, United Kingdom 2 months ago

Can't log in to home insurance portal it has technical issues

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Paul Morris

Warminster, United Kingdom 2 months ago

Get blank screen when trying to book a slot

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Mary McCormack

Manchester, United Kingdom 2 months ago

Not receiving email with code, have tried a number of times and also checked spam

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Esther

Edgware, United Kingdom 2 months ago

Cant add anything to cart

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Jeanette Arksey

Hackney, United Kingdom 2 months ago

Having problems logging into my account

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Ann Anthony

Southall, United Kingdom 2 months ago

cant amend my order 5/03/2024

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Ludlow, United Kingdom 2 months ago

I cannot update and checkout

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Sara

Cardiff, United Kingdom 2 months ago

Can’t order anything

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Marion Thompson

Slough, United Kingdom 2 months ago

Can't log in to book delivery slot

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Batley, United Kingdom 2 months ago

Can’t amend an order

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Jane Garland

Slough, United Kingdom 2 months ago

Will not let me log in on the app, tells me to go through online but this is showing a problem and will not let me log in there

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Mrs Dunham

Harpenden, United Kingdom 2 months ago

unable to checkout out of shopping -basket disaapears as soon as i click on check out!

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Portishead, United Kingdom 2 months ago

Keeps randomly closing

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stephen murray

Amsterdam, The Netherlands 2 months ago

says 403 forbidden

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Bournemouth, United Kingdom 2 months ago

I cannot seem to log in to Sainsbury’s groceries I log in and then screen goes blank

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Blessington, Ireland 2 months ago

Sorry, there's currently a problem with our payment services. Please try again shortly.

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Jame

Bristol, United Kingdom 2 months ago

Can't access website

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P Thrussell

Crawley, United Kingdom 2 months ago

Can’t amend my order

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mary williams

Lowestoft, United Kingdom 2 months ago

can't amend order or checkout

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Leeds, United Kingdom 2 months ago

Unable to check out on app

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Joe

Holbeck, United Kingdom 2 months ago

Apple Pay not accepted

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Su Lowe

Frome, United Kingdom 2 months ago

Sorry, there's currently a problem with our payment services. Please try again shortly.Error message been nearly 24 hours tried Edge & Chrome no go

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Janet Elkington

Altrincham, United Kingdom 2 months ago

Not receiving order confirmation email

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Dartford, United Kingdom 2 months ago

Unable to amend my order

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vivien walsh

New Milton, United Kingdom 2 months ago

cannot check out says you have problem since yesterday

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J

Bonnybridge, United Kingdom 3 months ago

I've been trying to pay for tomorrow's grocery shop for over an hour now.
!This product cannot be purchased at this time.

Is all that comes up on the payment page.



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Freya

Gateshead, United Kingdom 3 months ago

Told checkout is unavailable

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Susan Ramsay

London, United Kingdom 3 months ago

There seems to be a problem ordering certain products! If you go into their website the products are there but when you log in, they disappear!!

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A M Cowan

Drighlington, United Kingdom 3 months ago

Any get through login process to buy something. Keep getting same error message.

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Blackpool, United Kingdom 3 months ago

This is the second week that I have tried to order online; my trolley is showing empty and it will not accept adding any products. However, when I go to the app on my phone they all show in my basket so are being added without showing on the computer website.

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Steph Hannam-Swain

Barnsley, United Kingdom 3 months ago

When I try to check out it says “cannot order product” and won’t let me pay

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Catherine

Spalding, United Kingdom 3 months ago

Nectar app won’t let me log in won’t load

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mary williams

Lowestoft, United Kingdom 3 months ago

cant amend order or check out

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Gale Winskill

Inverkeithing, United Kingdom 3 months ago

My Sainsbury app won’t log me in and appears to no longer have any of my data.

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Gainsborough, United Kingdom 3 months ago

Takes a minute to respond to each key press.

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Andrew Steele

Tiverton, United Kingdom 3 months ago

App loses connection. Not usually 2FA code to log back in

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Peter corbishley

West Malling, United Kingdom 3 months ago

Not received any email with a log in code.

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John Fleming

Lenzie, United Kingdom 3 months ago

won't let me check out. Website been really glitchy all night

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Rob S

Lancaster, United Kingdom 3 months ago

Message at checkout. "Sorry, there's currently a problem with our payment services. Please try again shortly."

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Matthew hine

Shrewsbury, United Kingdom 3 months ago

It keeps saying error adding items to trolley please check your connection

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Roy Baker

Waterlooville, United Kingdom 3 months ago

App keeps crashing saying items cannot be added to the basket, but it does add it.
Then it errors when you try and check out. With

“GOL_Hybrid.serviceUn-AvailableError error 1.)

With the option to Start Again.

This has been happening since about 8pm on 22nd Feb

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Lewisham, United Kingdom 3 months ago

No addresses. Can’t add a new address

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Diane

Nottingham, United Kingdom 3 months ago

Items not loading

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Emma

London, United Kingdom 3 months ago

Throwing error messages repeatedly

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Hackney, United Kingdom 3 months ago

Unable to update my order

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Horsham, United Kingdom 3 months ago

Won’t load trolley

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Ruth Doherty

Hamilton, United Kingdom 3 months ago

Cannot get into app to anend an order for tomorrow

Keeps telling my my internet is down but its not.

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Brian John Barrett

Leighton Buzzard, United Kingdom 3 months ago

not updating when qtys clicked - unable to process final payment/confirm order

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Mrs Nicola Adams

Henlow, United Kingdom 3 months ago

Glitching -can't pay

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Js

Ilford, United Kingdom 3 months ago

Cannot check out on line or on the app

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AA

Watford, United Kingdom 3 months ago

Various buying and check out problems.

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S holt

Macclesfield, United Kingdom 3 months ago

Cant update basket then add too many cant remove items keeps telling me no internet when there is
Rubbish service cant get hold of a real person due to move home and wanted to put in a full big order shocking

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Christina Fulton

Redditch, United Kingdom 3 months ago

Unable to checkout - says it is a GOL_Hybrid.Service.UnavailableErrir error 1

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Lillian King

Bradford, United Kingdom 3 months ago

Website not working. Can’t checkout

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Colette Gillan

St Helens, United Kingdom 3 months ago

Can not activate site

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Sam Briggs

Rayleigh, United Kingdom 3 months ago

States there is a problem with payment service at moment.

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Dunstable, United Kingdom 3 months ago

Site isn't working on app or website!!!

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AliF

Peterborough, United Kingdom 3 months ago

payment services are down

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B

Cardiff, United Kingdom 3 months ago

Opens then pings a pop up

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Woking, United Kingdom 3 months ago

Sainsburys app ans website not letting you add items or checkout

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Stamford, United Kingdom 3 months ago

Cannot edit order

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Kaz

Hastings, United Kingdom 3 months ago

Unable to checkout

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Princes Risborough, United Kingdom 3 months ago

Cannot add or check out

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Lianne

Sheffield, United Kingdom 3 months ago

Can not check out with my online shop

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Diane Baker

Maidstone, United Kingdom 3 months ago

Can’t add or remove items from my shopping order

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Hartley Wintney, United Kingdom 3 months ago

Not allowing check out

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Loughborough, United Kingdom 3 months ago

Unable to adjust Nectar info or even change password

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Pamela

Craigavon, United Kingdom 3 months ago

All fine until I try to check out, at which point it says there must be a problem with my card - which there isn't.

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gillian atkinson

Preston, United Kingdom 3 months ago

Sorry, there's currently a problem with our payment services. Please try again shortly.

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J Bailey

Hackney, United Kingdom 3 months ago

I have been locked out of my online account. Was asked to create new password did so but it kept asking me to repeat the steps. I made changes to the password for that reason believing something was wrong with my password. I tried log into my account using a different device but still experiencing the same issue it keep asking me to repeat my password. Please unlock my account been having getting online since last month after looking through tu online. I was not aware I should have been using one password for all companies involved with Sainsbury’s.

Thank you

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Steve

Loughborough, United Kingdom 3 months ago

Cannot checkout online. Had to order over phone. Customer Service guy say they have a fault at their end.

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annmarie

Greenford, United Kingdom 3 months ago

I am receiving the following information when trying to pay online ...'Sorry, there's currently a problem with our payment services. Please try again shortly.

This has been happening for the last 2 days

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Mrs Hazel jay

Milton Keynes, United Kingdom 3 months ago

Can’t log in

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GG

Cosenza, Italy 3 months ago

Can’t login

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Mrs. E Wilkinson

Dukinfield, United Kingdom 3 months ago

Can't go to checkout

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Spipe

Colchester, United Kingdom 3 months ago

cant checkkout

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Deborah Smith

Wymondham, United Kingdom 3 months ago

Not able to check out my new slot

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Liverpool, United Kingdom 3 months ago

No payment page available

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Moira

Sleaford, United Kingdom 3 months ago

I haven't been able to checkout and my basket expires soon. Keeps telling me there's a problem

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Dsm

Newport, United Kingdom 3 months ago

Can't check. Reports a problem

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Diane

Ulceby, United Kingdom 3 months ago

Keeps showing 'something went wrong ' message

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C

Wembley, United Kingdom 3 months ago

Cannot check out on the Sainsbury's grocery site.

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Plymouth, United Kingdom 3 months ago

can't seem to check out on multiple browsers/hardware

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Alvey Lee

Bolsover, United Kingdom 3 months ago

Sainsburys web site on line not responding. Sorry we cannot show you this page at the present time.

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Leeds, United Kingdom 3 months ago

Logged me out and would not check me back in. Kept goimg back to log in page

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Di Lightowler

Chesterfield, United Kingdom 3 months ago

The site allows me to put items in the basket but every time I try to check out it says there is something wrong with the page

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Tim

Newton Abbot, United Kingdom 3 months ago

Unable to checkout - several hours now as per others reports

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Anya

Whitstable, United Kingdom 3 months ago

Cannot checkout

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Graham Beer

London, United Kingdom 3 months ago

Updated my order but can't check out.

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Gaynor Carrington

Derby, United Kingdom 3 months ago

Unable to complete my delivery order as cannot go to checkout to pay. Just keeps saying back to homepage.

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Tracey

Trowbridge, United Kingdom 3 months ago

Site says Sorry, we're having trouble showing you this page right now. Please try again later.
Reboot, clear cache etc. not helping.

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Emz

Tarleton, United Kingdom 3 months ago

Each time I try to checkout on my grocery order a message comes up saying there is trouble displaying the page and it redirects it to the home page.

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Gordon Kellas

Dundee, United Kingdom 3 months ago

Have been trying to checkout for an hour - keeps returning me to Home Site

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Arlette Ghislaine Joy

Fulham, United Kingdom 3 months ago

cannot check out

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Southampton, United Kingdom 3 months ago

cannot checkout

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Kevin Ford

Bodmin, United Kingdom 3 months ago

Unable to checkout

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Kent

Royal Tunbridge Wells, United Kingdom 3 months ago

Can't check out keeps saying there is a problem return to home page

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Rayleigh, United Kingdom 3 months ago

Cannot Checkout sends me to Homepage

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Cj

Glasgow, United Kingdom 3 months ago

Cannot checkout as an issue with sending me to checkout page

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Brian

Bristol, United Kingdom 3 months ago

cannot check out says return to homepage

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Rossendale, United Kingdom 3 months ago

Cannot check out shopping

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Cindy mansour

Lancaster, United Kingdom 3 months ago

Can't checkout online order it says return to homepage

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Briton Ferry, United Kingdom 3 months ago

I am unable to proceed to payment page

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Bristol, United Kingdom 3 months ago

I cannot check out my delivery book in slot. This happened earlier in the week trying to update my delivery slot for that week You also said my payment had been declined but it was your system !!!!!!!!!!!

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Lancaster, United Kingdom 3 months ago

For past 20 mins, every time I try to check out I get message:

Something went wrong
Sorry, we're having trouble showing you this page right now. Please try again later.


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Rhiannon

Penarth, United Kingdom 3 months ago

Wouldn't let me check out.. been trying for hours..

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nicole

London, United Kingdom 3 months ago

cannot access website for last 25 mins

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Adrian

Sheffield, United Kingdom 3 months ago

So slow, even worse than usual!

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susannah cotton

Birmingham, United Kingdom 3 months ago

cannot checkout..

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Amy Capewell

Stockport, United Kingdom 3 months ago

Cannot checkout / load trolley

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Christine Hyam

Maidstone, United Kingdom 3 months ago

I am unable to checkout for my delivery tomorrow

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Exeter, United Kingdom 3 months ago

cannot check out

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Jane shaw

Windsor, United Kingdom 3 months ago

Won't let me check out

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Peacehaven, United Kingdom 3 months ago

cant checkout

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Yvonne Waite

Colyton, United Kingdom 3 months ago

Cannot amend order. Says there is a problem when I go to checkout

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Consett, United Kingdom 3 months ago

Unable to checkout

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A Allsop

Belper, United Kingdom 3 months ago

Unable to check out. Been trying on and off for five hours.

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Libby Workman

Birmingham, United Kingdom 3 months ago

Can't check out for groceries - says there is a problem showing the final page.

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David Moore

Bristol, United Kingdom 3 months ago

Cannot place the order via checkout, it says something went wrong

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Aberdeen, United Kingdom 3 months ago

unable to checkout

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A Neate

Bristol, United Kingdom 3 months ago

Can't check out

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Trish

Dunfermline, United Kingdom 3 months ago

Unable to check out on my groceries

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SNP

Didcot, United Kingdom 3 months ago

When trying to check out site gives 'page not available'. Can't amend order

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Ruth

Derby, United Kingdom 3 months ago

I cannot checkout and its changed my delivery date tho I reverted it.
Tried several times over the last few hours.

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Jack

Mangotsfield, United Kingdom 3 months ago

When trying to check out i get a message saying the page is not available

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Natalie

Nottingham, United Kingdom 3 months ago

Keeps saying error when I got to checkout

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Royal Tunbridge Wells, United Kingdom 3 months ago

Unable to checkout

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Velveteen

Barnsley, United Kingdom 3 months ago

Can not check out basket

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Carrott

Burton-on-Trent, United Kingdom 3 months ago

Can't pay

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Mags Phelan Stones

Greenwich, United Kingdom 3 months ago

Checkout page not available

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Mary Cleeves

Derby, United Kingdom 3 months ago

When I try to checkout after making amendments i get an error message advising that they're having trouble showing page

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Sandra Taylor

Banbury, United Kingdom 3 months ago

Cannot complete checkout

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Pauline Blankley

Hertford, United Kingdom 3 months ago

Unable to check out my shopping

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Philip

Stevenage, United Kingdom 3 months ago

Unable to update and checkout

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Liverpool, United Kingdom 3 months ago

Won’t let me check out

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Gill Balch

Cleckheaton, United Kingdom 3 months ago

tried all day to checkout !!!

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Sally Pillinger

Gloucester, United Kingdom 3 months ago

I cannot check out on the Sainsbury's website. Can you explain why please? I am able to do so on other websites as normal.

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Nottingham, United Kingdom 3 months ago

I cannot checkout to reserve my slot, already expired once and had to try again!

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Ketty

Bourne End, United Kingdom 3 months ago

Can’t check out there’s a problem asks me to return to home page

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Denise

Bristol, United Kingdom 3 months ago

Can't checkout

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Ashford, United Kingdom 3 months ago

Can't checkout

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Bletchley, United Kingdom 3 months ago

Unable to check out

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Ches

Crawley, United Kingdom 3 months ago

I can’t go to check out. Crawley area

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Mr Robert L Sowden

Penzance, United Kingdom 3 months ago

Can't checkout. Had same problem last Wednesday so went to Tesco website.
Robert

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Val Spargo

Southwark, United Kingdom 3 months ago

Can’t check my order out

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GEOFF BLAIR

Glasgow, United Kingdom 3 months ago

unable to check out

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Plymouth, United Kingdom 3 months ago

cant check out

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Susan Turner

Nottingham, United Kingdom 3 months ago

I have saved my grocery order, as usual but can not check out. I created my order yesterday evening and had numerous tries at checking out to now avail. I have tried again this morning both on my iPad and mobile. I have had a weekly order for years without problem so I do know what aim doing

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Rosemary Rodford

Liverpool, United Kingdom 3 months ago

Cannot check out my amended order for tomorrow 17th February.

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Luton, United Kingdom 3 months ago

checkout no working

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Michael Piggott

Horley, United Kingdom 3 months ago

Cannot login . Cannot get past initial screen login, name and last three digits of mobile number, system returns a passcode to my phone but reports an error of "timed out"

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Linda Schofield

Gateshead, United Kingdom 3 months ago

Sainsbury, s Arnison Centre Durham Smartshop not working, staff say Wi-Fi is down but the self scan tills and the manned checkouts are still working. Thurs 15/2/2024

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Sb

Preston, United Kingdom 3 months ago

Smart shop down

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Shrewsbury, United Kingdom 3 months ago

cannot update and checkout

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Linda Sharp

Attleborough, United Kingdom 3 months ago

Not sending emails confirming amended order no text messages that are usually sent day before order due to be delivered

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Fred harris

Harringay, United Kingdom 3 months ago

Harlow store smart shop crashed

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Ash

London, United Kingdom 3 months ago

Shrewsbury. Cannot get to accept changed order. Stops at payment summary with Cannot order product.

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Sarah Thomas

Newton Abbot, United Kingdom 3 months ago

Website wouldn't go to check up page

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Samm

Taunton, United Kingdom 3 months ago

Unable to check out - been like it for a couple of days

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Lesley

Wakefield, United Kingdom 3 months ago

Cannot checkout on online shopping

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Julia burford

Ware, United Kingdom 3 months ago

When go to check out just says return to home page

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Olive Millar

Lewisham, United Kingdom 3 months ago

The Sainsburys website has crashing for about a week now. Pages just won’t load.

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R walters

Nottingham, United Kingdom 3 months ago

Wouldn’t let me checkout…so I’ve lost my order!
It said ‘something is wrong ,please try again later’ kept trying but not working

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Jacboo

Clitheroe, United Kingdom 3 months ago

Unable to checkout order keeps starting whoops something is wrong

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Bristol, United Kingdom 3 months ago

Can’t check out - been trying for 4 hours. Have ended up having to cancel my delivery

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Kathleen Millman

Shrewsbury, United Kingdom 3 months ago

this product cannot be purchased at the present time
can't checkout and pay for my grocery order

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SylviaNewton

Ossett, United Kingdom 3 months ago

Cannot log in have changed pass word and payment details

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Sue Taylor

Grantham, United Kingdom 3 months ago

Can’t log in Feb 13 10.30am

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Mary

Bridgnorth, United Kingdom 3 months ago

I cannot check out. I get product not available at this time so I have to ring them to check out. It's very boring

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Andover, United Kingdom 3 months ago

App cannot retrieve delivery slots, I have also received email confirming order which isn't displayed in app. So I can't edit it.

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Janet Cosgrove

Saltcoats, United Kingdom 3 months ago

Can't open Sainsbury's site for my grocery shop.

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paul stuart

Chesham, United Kingdom 3 months ago

no reaction to sign in for two days

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Basingstoke, United Kingdom 3 months ago

App not working
Basingstoke

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Sutton Benger, United Kingdom 3 months ago

Trued to log in. Says Try later.
Have tried unsuccessfully
Can you help. Or, is the site down. Thankyou.

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Ron Curry

Stowmarket, United Kingdom 3 months ago

Unable to log in

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Croydon, United Kingdom 3 months ago

Refuses to let em log in?

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London, United Kingdom 3 months ago

cant login

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Chester, United Kingdom 3 months ago

I have been trying to login to Sainsbury online shopping for past 6 hours.

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Plymouth, United Kingdom 3 months ago

Unable to purchase for online shop

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Geoff Bone

Sunderland, United Kingdom 3 months ago

Cannot access order which is due for delivery today

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G hughes

Kilgetty, United Kingdom 3 months ago

It won't let me log on

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Liz fox

Enfield, United Kingdom 3 months ago

Website not loading in enfield

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P.B

Enfield, United Kingdom 3 months ago

Can log in but Not responding after that

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Denise

Enfield, United Kingdom 3 months ago

Can't login to get my offers.

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Cardiff, United Kingdom 3 months ago

Payment issues

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Kat

Milton Keynes, United Kingdom 3 months ago

Won't start up error code LVDCON6

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Ian

Prenton, United Kingdom 3 months ago

It says there's a problem and if it persists to call them - tried calling, what a joke that was!

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Mark oliver

Plymouth, United Kingdom 3 months ago

Won't start up error code LVDCON6

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Nicola Pearson

Colchester, United Kingdom 3 months ago

Unable to get on the app, or online comes up with login error code LVDCON6

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Dublin, Ireland 3 months ago

error code: LVDCON6

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Jen.

Lincoln, United Kingdom 3 months ago

Can't check out - says 'This product cannot be purchased at this time.'

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Leigh, United Kingdom 3 months ago

App and Website are down

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Nerys

Llangollen, United Kingdom 3 months ago

blank when searching for goods, then says error

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liv

Dunstable, United Kingdom 3 months ago

website not responsive

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Mark

Letchworth Garden City, United Kingdom 3 months ago

my account screen is blank, unable to log in to amend order

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NW

Bristol, United Kingdom 3 months ago

Delivery is 2 hours late, the helpline keeps hanging up on me, and Facebook messenger is an unhelpful bot not a human

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S. Basset

Seaford, United Kingdom 3 months ago

Can’t login, site down.

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Glenys Bennett

Wimbledon, United Kingdom 3 months ago

Unable to place an order or book a delivery slot.Screen comes up blank.

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Gosport, United Kingdom 3 months ago

it wont let me log in at all

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Cardiff, United Kingdom 3 months ago

Lost all my data

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Cardiff, United Kingdom 3 months ago

Can’t login

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Milton, United Kingdom 3 months ago

Online order just deleted and can't book another slot

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Prudhoe, United Kingdom 3 months ago

Can’t order

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Ali

Cardiff, United Kingdom 3 months ago

I can’t login in on any device

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Elizabeth Russell

Newton Abbot, United Kingdom 3 months ago

Sainsbury’s app says I have no saved address or previous orders! Have been ordering on line since 2020.

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Miss Janet Crouch

Saint Leonards-on-Sea, United Kingdom 3 months ago

Placing an order online cannot checkout

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D

London, United Kingdom 3 months ago

Can't search on website. Says wait. 10 minutes later no difference

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Rosemary Dixon

Wimbledon, United Kingdom 3 months ago

Cannot. Get online to make an order

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Linda bland

Southwark, United Kingdom 3 months ago

Is the online shop not available 31/1/24 won’t let me login states asking for my address etc

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Angela

Crowborough, United Kingdom 3 months ago

Can't get any dates/times for saver slots. Was told site would be fixed by Wednesday. It hasn't

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Dorothy McKillop

Grimsby, United Kingdom 3 months ago

When I try to login to Sainbury's grocery online I keep getting 403 Forbidden

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Nigel Flynn

Sittingbourne, United Kingdom 3 months ago

Unable to book a home delivery for any date in February

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Nottingham, United Kingdom 3 months ago

unable to login, checkout, search

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Dot

Edinburgh, United Kingdom 3 months ago

I haven't been able to log in to groceries account for a week.

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Bob K

Rayleigh, United Kingdom 3 months ago

No issue with my credit card, but Sainsburys reports "Payment Failed" and also won't allow spend of Nectar points.

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Penny O'Dell

Chigwell, United Kingdom 3 months ago

I cannot make changes to my order due for delivery Tuesday 11-3pm

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Vivienne Behrendt

Ascot, United Kingdom 3 months ago

cannot log in to my click and collect account

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Marian Cotter

Gosport, United Kingdom 3 months ago

Sainsbury’s delivery service is not on line

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Dave

Manchester, United Kingdom 3 months ago

App logged out (was working this morning) and password not working despite being saved on phone.

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Newham, United Kingdom 3 months ago

My iPhone 5s has recently not been able to use your website as content doesn’t load I’m assuming you have upgraded the iOS beyond 12

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Jan

Brent, United Kingdom 4 months ago

Sainsburys website down again

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Susy

Slough, United Kingdom 4 months ago

Error 403 can't amend order

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Roger Douglas

Lewisham, United Kingdom 4 months ago

All delivery slots from next Monday are showing as "unavailable"

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R Squance

Exeter, United Kingdom 4 months ago

Can’t login to my Sainsbury’s account

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Newport, United Kingdom 4 months ago

Sainsbury’s won’t let me log in.

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S. Potts

Sheffield, United Kingdom 4 months ago

Login page blank, unable to navigate from advertising to grocery fields. Has been like this for a month. Have been a loyal customer to Sainsburys for 10 years! Sorry, don't dictate to me that I should purchase new tech devices to solve their problem! I shall take my custom elsewhere!

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Slough, United Kingdom 4 months ago

403

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Chandra Singh

Ilkeston, United Kingdom 4 months ago

Unable to log n

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Cambridge, United Kingdom 4 months ago

Not working to book a slot on the website

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47 Ravelston Gdn EH4 3LF

Edinburgh, United Kingdom 4 months ago

Delivery late

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S Metcalfe

Loughborough, United Kingdom 4 months ago

I cannot get onto Sainsbury’s website

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Anne Walsh

Wilmslow, United Kingdom 4 months ago

Can’t log in. Just get bank page.

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Christine

High Wycombe, United Kingdom 4 months ago

Why won't they fix it.

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Brian Waterfield

Braintree, United Kingdom 4 months ago

Log in page not downloading

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Amsterdam, The Netherlands 4 months ago

website down shropshire 11.31

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Tom Colley

Leeds, United Kingdom 4 months ago

I can't access Sainsbury's website in Wakefield area west yorkshire. It does come up but disappears when I scroll down. can you tell me when you expect it to be back up and running properly
Regards Tom

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Barry

Putney, United Kingdom 4 months ago

book a slot not opening

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Milton Keynes, United Kingdom 4 months ago

Can’t login to to do a shop.When I book a slot it goes off.

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L V Lewis

Swindon, United Kingdom 4 months ago

Cannot log in for my for my groceries as I did to the
end of 2023

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Mark Spring

Hackney, United Kingdom 4 months ago

Have not been able to log in to site for about one week if not longer.

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Caroline

Haywards Heath, United Kingdom 4 months ago

Can’t log in to sainsburys again. Annoying when you pay £80 a year for deliveries

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S. Potts

Sheffield, United Kingdom 4 months ago

This is ridiculous! I have been trying to get my groceries done for over a week! Advertising comes up but unable to log in or navigate past the rubbish to get to the meat, rendering it UNfit for purpose! I've done everything that they suggest on 2 different devises, with the same result, and Google now thinks that I'm up to some funny business because I've wiped out both caches! You also can't contact anyone, and no-one seems to be monitoring the content even though this site confirms that their server is up and running! I'm disabled and rely heavily on having my groceries delivered. This is causing me much inconvenience and frustration and they are seemingly ignorant!

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Deal, United Kingdom 4 months ago

not workin

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N Mattock

Nottingham, United Kingdom 4 months ago

Unable to get into Sainsbury's Online shopping website because can to log in. I have tried, over last four days about 40 times !

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John hogan

Walthamstow, United Kingdom 4 months ago

Useless. Down more than up

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Carol

Northampton, United Kingdom 4 months ago

Can’t see what shopping you have this week - blank screen

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Steve Bessant

Birmingham, United Kingdom 4 months ago

Trying to amend a shopping delivery order for tomorrow. Site just shows general advertising of offers etc. I can search for individual items but can’t access the usual list of categories (fruit and veg, dairy, bakery, household etc,etc.). Not usable for a proper shop.

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Maureen Whitaker

Sheffield, United Kingdom 4 months ago

Get preliminary page but up as soon as I scroll ,page becomes blank

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JULES

Whitby, United Kingdom 4 months ago

CAN'T LOG IN

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Sheila Axton

Woking, United Kingdom 4 months ago

Would like to cancel my order for tomorrow but can’t log in to my account.

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Lin

Haywards Heath, United Kingdom 4 months ago

Unable to log in since late afternoon, 17th January.

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Jenny Stapleton

Ashbourne, United Kingdom 4 months ago

Can’t log in

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C Ward

Crook, United Kingdom 4 months ago

Can’t log into my sainsburys grocery account. Tried logging into other sites which work

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Bromley, United Kingdom

Southall, United Kingdom 4 months ago

Log in page is blank.

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Donald Waters

Bedford, United Kingdom 4 months ago

Try to log on but screen goes blank is has happen each time I’ve tried over the last 20 houres

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H H

Spilsby, United Kingdom 4 months ago

I can’t access sainsbury website to do my weekly online shopping. Page is blank

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Broseley, United Kingdom 4 months ago

Won’t. Open

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Vivien Thow

Crieff, United Kingdom 4 months ago

went to place order 15/1. After 2 items could not order any. Tried repeatedly but no progress

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Richard

Barnet, United Kingdom 4 months ago

Very slow or failed response when adding items to the trolley

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Mrs. Sandra Stanford

Fulham, United Kingdom 4 months ago

Cannot place order, amend order already placed or do anything on the site. I have spoken to them 5 times now been asked same repeated questions and nothing has been put right. told it is a fault at your end and will be put right. When???? now going into the third day and not corrected. Will someone please do something.

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Burnham-on-Crouch, United Kingdom 4 months ago

get to LOG IN and screen is blank will not even refresh

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Richard Neville

Bradford, United Kingdom 4 months ago

Can’t amend or checkout. Been like this for 2 days. Can’t use coupons

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H D

Bristol, United Kingdom 4 months ago

Super laggy, not adding items to the basket.

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Jodie Smith

Aberdeen, United Kingdom 4 months ago

The app is not working.

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June

Chesterfield, United Kingdom 4 months ago

Down need to book order

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Plymouth, United Kingdom 4 months ago

App not loading any pages

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R Blackmore

Smethwick, United Kingdom 4 months ago

Cannot add items from Favourites into basket - continuous buffering then item not added

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Michelle

Colchester, United Kingdom 4 months ago

Sooooooooooo slow.

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PAT HEALY

Bromley, United Kingdom 4 months ago

1. I cannot go to checkout.
2. I have to rebook a delivery time each time I log in
3. When I am making selections from my Favourites, I cannot save my selections to my shopping list.

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alison

Ellon, United Kingdom 4 months ago

Cant log into grocery account

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Patricia o'brien

Slough, United Kingdom 4 months ago

i cant login
408 forbidden ???

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Zip

Calne, United Kingdom 4 months ago

Not working

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Denise Judge

Fakenham, United Kingdom 4 months ago


Unable to select items and cannt access m favourites

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psj

Brighton, United Kingdom 4 months ago

Will not register favourites

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Fulham, United Kingdom 4 months ago

Can't make payment for online shopping

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Tim Stokes

Reading, United Kingdom 4 months ago

Website failing to load

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Bambi Jones

Peacehaven, United Kingdom 4 months ago

Sainsburys Website not accessible

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pamsiddle@gmail.com

Dagenham, United Kingdom 4 months ago

Amended grocery order cannot checkout & pay

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Chesham, United Kingdom 4 months ago

APP NOT LETTING ME SIGN IN

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Lesley Franklin

Southampton, United Kingdom 4 months ago

Cant amend order or check out

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Carole Saunders

Cullompton, United Kingdom 4 months ago

Unable to log into website to update order.

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Neil Bullen

Blackburn, United Kingdom 4 months ago

cannot pick items to order just buffers and fails to add item to my order.

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Irene

Aylesbury, United Kingdom 4 months ago

Can't add items to basket

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Bury St Edmunds, United Kingdom 4 months ago

cannot check out for online shopping at Bury St Edmunds

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N

Wirral, United Kingdom 4 months ago

Sorry, there's currently a problem with our payment services.

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JS

Manchester, United Kingdom 4 months ago

Payment system not working.

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Carole Evams

Exeter, United Kingdom 4 months ago

App wants me to Login then doesn’t recognise my password

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Debbie

Scunthorpe, United Kingdom 4 months ago

Can't continue to pay for order saying they have issues at the moment

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TopMum7

Lingfield, United Kingdom 4 months ago

Still can't check out of my groceries basket

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Worcester, United Kingdom 4 months ago

Can not checkout on app nor will delivery pass update

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Christine Paterson

Dunfermline, United Kingdom 4 months ago

Sainsbury's website not allowing checkout or e receipt email on order due shortly.

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Kim

Newton Abbot, United Kingdom 4 months ago

Problem processing payments, keep losing my booked slot. Please fix Sainsburys!

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Clare Summers

Wandsworth, United Kingdom 4 months ago

Cannot process payment online - says your payment service is down

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Newham, United Kingdom 4 months ago

Cant check out

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Duncan Shimmon

Belfast, United Kingdom 4 months ago

Can't checkout said oops there's a problem? Which is helpful not

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Amy

Fulham, United Kingdom 4 months ago

Payment services are down for online shopping can’t check out and reserve slot.

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debra gayton

Blackpool, United Kingdom 4 months ago

Sorry, there's currently a problem with our payment services. Please try again shortly.

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sue

Manchester, United Kingdom 4 months ago

unable to check out

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J Roberts

London, United Kingdom 4 months ago

Food delivery -mNo confirmation of today's order and can't check out for next weeks

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Thame, United Kingdom 4 months ago

Cannot pay at checkout online

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Naomi

Llantwit Major, United Kingdom 4 months ago

App not checking out

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Tina

Southend-on-Sea, United Kingdom 4 months ago

can't check out - message saying problems with payments

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Brenda Nicolson

Manchester, United Kingdom 4 months ago

Unable to checkout

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roger strong

Exeter, United Kingdom 4 months ago

payment not working

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M R Martin

Southampton, United Kingdom 4 months ago

message appears when trying to pay that problems are occurring

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Koko

Newark on Trent, United Kingdom 4 months ago

Site saying payment problem.

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Jan Crouch

Seaham, United Kingdom 4 months ago

Cannot check out as I have tried to amend my order

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Tamsyn

Forest Hill, United Kingdom 4 months ago

I can’t check out it says there is a problem with online services. I have only 1hr left then I’ll lose my slot.

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W

Bridlington, United Kingdom 4 months ago

payment services down

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Dave in Bath.

Swindon Village, United Kingdom 4 months ago

Card payment system down.

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ANGELA BEECHING

Golders Green, United Kingdom 4 months ago

I have not been able to log in to my Credit Card Account.
The screen goes dark as soon as I get into the website. This has been going on for the last two days. I spoke to someone at Customer Services who was very friendly and tried to help but without success.

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Mrs E M Florence

Ashford, United Kingdom 4 months ago

Cannot shop at Sainsbury online - basket will not load problem going on for the last few days.

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Sals

Bristol, United Kingdom 4 months ago

Once logged in on laptop, pages such as 'Favourites' won't load. Check out also fails. No issues on mobile.

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Slough, United Kingdom 4 months ago

The saisburys app is down.

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Guy T Wheeler

Slough, United Kingdom 4 months ago

403 forbidden error code

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London, United Kingdom 4 months ago

Not working

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nan

Southwark, United Kingdom 4 months ago

no conformation of my order

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Colchester, United Kingdom 4 months ago

painfully slow and buggy

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London, United Kingdom 4 months ago

Email confirmation and receipts for goods already delivered NOT YET RECEIVED!!!

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C Beggs

Antrim, United Kingdom 4 months ago

No delivery slot page, just blank. Thanks I cannot get my weekly order. Will you tell me what’s wrong please.

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London, United Kingdom 4 months ago

Smartscan down

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Jane Wheatley

St Leonards, United Kingdom 4 months ago

No confirmation e mail when I amend a food order coming tomorrow

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L Barrington-Smith

Norwich, United Kingdom 4 months ago

My server will not allow me to connect to Sainsbry's. Was OK first thing today but not now.

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Nigel Hatchett

Waterlooville, United Kingdom 4 months ago

I am unable to use the shopping site. I log in and it tells me to enter the 6 digit code it has emailed to me. BUT no code arrives. I have tested my email and it is working correctly.

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Stevenage, United Kingdom 4 months ago

Unable to log in

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Richard Jones

Watford, United Kingdom 4 months ago

Can't Login

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Stoke-on-Trent, United Kingdom 5 months ago

Keeps throwing me out

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Peter

South Benfleet, United Kingdom 5 months ago

Scan and go down. Staff have no idea when it will be back

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Stephanie

Durham, United Kingdom 5 months ago

Unable to login, keeps saying there's a problem. Unable to use search function even when not logged in

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Gloucester, United Kingdom 5 months ago

I need to check availability on my order due at 12 to 13.00 today .unable to.open days network is off line ???

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betsyape@aol.com

Blaydon, United Kingdom 5 months ago

Hi,

I am receiving this message while trying to log in.

403 ERROR

The request could not be satisfied.

Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

21st December 2023.

Could you check this out for me?

Thank you,

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Adrienne Wendy Jones

Peacehaven, United Kingdom 5 months ago

Used online for 14 years now password not accepted and won't accept a renewed one either .
Goes round in circles .
Giving up after many attempts .

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Mrs P Garrigan

Manchester, United Kingdom 5 months ago

I can’t amend my order. I can view it, but no amend box. I’ve spent over an hour and twenty minutes on this, over three days, including speaking to one of your operators for a long time. She thought she had fixed it, but clearly not. She also thought she had linked up my nectar account, but clearly not. I am extremely frustrated as the order is for Friday evening

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Norma Marshall

Hove, United Kingdom 5 months ago

I'm trying to get into my Sainsburys Home Shopping Account to amend an order I've placed for delivery tomorrow.

I get as far as Sainsburys Login tab but the screen goes blank and it goes into a long loop displaying the spinning circle.

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Chesham, United Kingdom 5 months ago

not working

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Maureen drury

Dereham, United Kingdom 5 months ago

Cannot check out my order. Message comes up which says ‘this product cannot be purchased at this time.’ Does not specify which item and I cannot amend order. Help
I have reported this problem on 3 consecutive days no help given.

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Brighton, United Kingdom 5 months ago

Website down on my computer. App working

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Poole, United Kingdom 5 months ago

Can't get login

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Hilde

Thrissur, India 5 months ago

Login page not loading

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Andy

Blandford Forum, United Kingdom 5 months ago

Unable to add card details or order anything

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Antoinette

Folkestone, United Kingdom 5 months ago

Can not check out on groceries site.
Can't amend order

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Ilford, United Kingdom 5 months ago

The payment verification is failing, suggesting to contact bank. Nothing wrong with bank and the verification is confirmed by bank. Really annoying as amending an order!

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Gloria Horton

Royal Tunbridge Wells, United Kingdom 5 months ago

I am not receiving verification code even asking several times.

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Felicity

Plymouth, United Kingdom 5 months ago

Multiple failings to check out large order. This is a regular problem. Possibly due to heavy traffic on site? Very frustrating .I've just emptied my 300 pound basket and gone to another supermarket.

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Barbara

Worksop, United Kingdom 5 months ago

Can’t amend Christmas order. I can add and delete items, get to update order and get response of … this product can’t be processed at this time.
Have to discard changes to keep Christmas slt

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Susan Tennyson

Edinburgh, United Kingdom 5 months ago

Throws me out of my account when trying to add certain items eg coke cola
Says I'm not set up to spend nectar points when I am

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London, United Kingdom 5 months ago

CAnnot add items or checkout

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judith botting

High Wycombe, United Kingdom 5 months ago

Cannot update order and go to checkout

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Barbara

Milton Keynes, United Kingdom 5 months ago

can get the grocery part to load

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London, United Kingdom 5 months ago

App constantly doesn't open. Just get an orange trolley. Can't make payment on app or website. Been like this for weeks.

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Hilary McKie

Ballater, United Kingdom 5 months ago

Won't allow converted Nectar points to come off my shopping

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Elizabeth

Islington, United Kingdom 5 months ago

Unable to see existing orders or amend them on App since yesterday.

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G. Seaward

Huntingdon, United Kingdom 5 months ago

App isn't loading so I can't edit my shop

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Frankie T

Merton, United Kingdom 5 months ago

Unable to check out after amending existing order.

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Ishbel Wilkie

Inverness, United Kingdom 5 months ago

Trying to check out and it doesn’t complete

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S Mann

Nottingham, United Kingdom 5 months ago

Can’t check out on I pad. Lost complete order.

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Verwood, United Kingdom 5 months ago

Trying to check out and site says the are having trouble right now

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Margaret B

Barnsley, United Kingdom 5 months ago

For some days now have been trying to place an order with Sainsburys. I have been an online customer for some years without any problem, however this past week I have repeatedly been unable to book a delivery slot. The screen just goes blank. I have made several phone calls to help centres - even to South Africa! - and no one was of any help. What has happened to a long established British company? Have they decided to put profits before decent personal customer service? I shall be going else where in future. Sainsburys is not the only online groceries delivery company in town.

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beejeh

Hemel Hempstead, United Kingdom 5 months ago

cant check out.

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Trevor

Dover, United Kingdom 5 months ago

no thanks ,waste of time as nothing happens ,can't check out for weeks now

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Amanda Burke

Blackburn, United Kingdom 5 months ago

Can,t login to go to pay

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Birmingham, United Kingdom 5 months ago

Can't login to my account

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Anne Lovell

Romford, United Kingdom 5 months ago

Cant access to ammend order or book delivery

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Sally Hammond

Retford, United Kingdom 5 months ago

Cannot update my order

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Anne Sellors

Derby, United Kingdom 5 months ago

Can’t log in to Sainsbury’s for weekly online delivery

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Birmingham, United Kingdom 5 months ago

Can’t log on at all

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Joan Butler

Ryde, United Kingdom 5 months ago

I can't open my Sainsburys account to amend my order. I also cannot open my Nectar accunt.

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Francoise Connor

Guildford, United Kingdom 5 months ago

Cannot access online food ordering for Christmas food

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Ascot, United Kingdom 5 months ago

Keeps coming up with bad gateway when trying to access login or book delivery

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Sophie

Peterborough, United Kingdom 5 months ago

Login not working error message

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Basingstoke, United Kingdom 5 months ago

Bad gateway 502 on login page

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Paul

Sunderland, United Kingdom 5 months ago

502 error bad gateway

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Hook, United Kingdom 5 months ago

Bad Gateway 502

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Cranleigh, United Kingdom 5 months ago

cant log in

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three peas in a pod

Guildford, United Kingdom 5 months ago

unable to check out after updating basket

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Hardie

Trowbridge, United Kingdom 5 months ago

Unable to update an existing order. Been unavailable for hours!

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Jando

Ashford, United Kingdom 5 months ago

Product searches on website and app not working.

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J Holloway

Liskeard, United Kingdom 5 months ago

The products are not coming up when you search

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Carol Andrews

Weymouth, United Kingdom 5 months ago

I can’t get products to load to look at before I decide what to buy

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Caroline

London, United Kingdom 5 months ago

Won't search for items on laptop or phone so can't update order

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Ealing, United Kingdom 5 months ago

App not loading

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Manchester, United Kingdom 5 months ago

Pages bot loading

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Reading, United Kingdom 5 months ago

cannot add items to basket

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J

Nottingham, United Kingdom 5 months ago

Cannot search

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Dave

Ampney Crucis, United Kingdom 5 months ago

No search

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Lorraine

Langford, United Kingdom 5 months ago

When searching for an item - selections will not import

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Louise

London, United Kingdom 5 months ago

search function not working

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Kath

Wimbledon, United Kingdom 5 months ago

Cannot search for items to add to basket it keeps buffering and saying there us a problem try again

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Alex

Bury St Edmunds, United Kingdom 5 months ago

Search function while logged in is non-functional.

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Kim Crocker

Aldershot, United Kingdom 5 months ago

Sainsbury’s web site seems to be down

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London, United Kingdom 5 months ago

Search not working

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Grant

Wrexham, United Kingdom 5 months ago

General search and department search not working

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Frankie

Saint Leonards-on-Sea, United Kingdom 5 months ago

Items not loading after search

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mrs parkinson

Chesham, United Kingdom 5 months ago

again trying to change order for tomoz gone again,you need to sort your online out it is awful

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Jean

Sheffield, United Kingdom 5 months ago

Won't load any grocery products from search

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Bury St Edmunds, United Kingdom 5 months ago

Not responding

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Bob

Wedmore, United Kingdom 5 months ago

Virtually impossible to add things to my basket

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Cambridge, United Kingdom 5 months ago

Unable to search or checkout

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Kingswinford, United Kingdom 5 months ago

App saying not working, try again. Been trying from various tablets and phones, but won’t work

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Camden, United Kingdom 5 months ago

Cannot show groceries

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Smith

Martlesham, United Kingdom 5 months ago

won't load certain pages

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D bradley

St Helens, United Kingdom 5 months ago

It won't allow me to alter on line shopping order. No products being show and refresh as advised doesn't work

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V. Matthews

Bristol, United Kingdom 5 months ago

Some pages load and others won't. Slow and inconsistent.

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Plymouth, United Kingdom 5 months ago

Pages not loading

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Birmingham, United Kingdom 5 months ago

I can't order any food show error

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Derek

Cambridge, United Kingdom 5 months ago

Search function not working.....

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Sunderland, United Kingdom 5 months ago

Not working to search items

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Alek

Slough, United Kingdom 5 months ago

Can't search for groceries

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Ivybridge, United Kingdom 5 months ago

Sainsburys app

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Shrewsbury, United Kingdom 5 months ago

groceries not loading

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Z Whitehead

Salisbury, United Kingdom 5 months ago

Can not load pages to be able to add anything to basket

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Julie

Lambeth, United Kingdom 5 months ago

I can't search for products it keeps coming up blank and saying try to refresh the page but it doesn't work at all.

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Dean

Gateshead, United Kingdom 5 months ago

Won't load any grocery items

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philsbbs

Wallington, United Kingdom 5 months ago

search broken groceries site

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Veronica Rolling

Durham, United Kingdom 5 months ago

I can log in, but cannot shop for groceries, just blank pages. Will lose my collection slot in a couple of hours

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Karen Biddlecombe

Liverpool, United Kingdom 5 months ago

Can’t get onto shopping showing no products

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Lyn

London, United Kingdom 5 months ago

Unable to search for items, get message saying they're having trouble, try refreshing, but doesn't load.

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Christopher Todd

London, United Kingdom 5 months ago

can't view any items

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David Morgan

London, United Kingdom 5 months ago

Can access the site but cannot access items to put in the basket - are there issues?

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Lynn

Bristol, United Kingdom 5 months ago

Search not working

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Mrs U

Southwark, United Kingdom 5 months ago

Can’t look for items

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P

Peterborough, United Kingdom 5 months ago

cannot search for goods

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Graeme

Southampton, United Kingdom 5 months ago

Online shopping down

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Irene Rathbone

South Shields, United Kingdom 5 months ago

Cannot choose items other than my favourites on the grocery delivery site

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Peter Allman

Newport Pagnell, United Kingdom 5 months ago

Sainsbury online groceries site not working

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Cheerydog

Wrexham, United Kingdom 5 months ago

wont search for anything

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K

Upminster, United Kingdom 5 months ago

Can’t load shopping

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Maisie

Ashford, United Kingdom 5 months ago

Will not search for items

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Marion

Potters Bar, United Kingdom 5 months ago

Unable to search items and add to order

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Alek

Slough, United Kingdom 5 months ago

Groceries not working

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Exeter, United Kingdom 5 months ago

Unable to search 4 items

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Southampton, United Kingdom 5 months ago

no items showing up

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B

Southampton, United Kingdom 5 months ago

Unable to search for items

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Altrincham, United Kingdom 5 months ago

On individual items I get the message something went wrong. Please refresh or try again. Nothing happens!

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Durham, United Kingdom 5 months ago

Can’t order anything

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Mrs D.Spencer

Hayes, United Kingdom 5 months ago

Hi trying to amend order but as soon as I type an item to search to add to my order says there is a problem try again have tried 5 times. So had to amend order without adding to it

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Andrew Smith

Bristol, United Kingdom 5 months ago

Six digit code not being generated, I understand it’s being looked into.

Do you have an update.

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Elizabeth Curtis

West Dulwich, United Kingdom 5 months ago

Can't log in

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Andorinha Stones

Slough, United Kingdom 5 months ago

can't access my grocery a/c code 403

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Wallasey, United Kingdom 5 months ago

Can’t login

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Paul C

Hackney, United Kingdom 5 months ago

Groceries Page loading issues

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Chris

Newbury, United Kingdom 5 months ago

Down

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FC

London, United Kingdom 5 months ago

not working

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Hayes, United Kingdom 5 months ago

I can’t login, it does not recognise my password. I tried to reset but never received the verification code

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S KLEANTHOUS

Enfield, United Kingdom 5 months ago

Your Xmas food to order is down Not redponding

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Market Harborough, United Kingdom 5 months ago

Can’t get basketit has gone

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Vanessa Eddy

Evesham, United Kingdom 5 months ago

My order will not process or take payment. It says I can't process at this time

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Heather Edmondson

Newham, United Kingdom 5 months ago

Problems checking out when amending order problems for a month now reported to technical team and checked with my bank it’s your end your Barclays Bank not accepting when amnending

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Tara Kerai

Harrow, United Kingdom 5 months ago

I can’t amend order, keeps telling me to log on, I log on and says log on again

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Frustrated Fred

Hereford, United Kingdom 5 months ago

Tried numerous times but cannot access account.

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Bracknell, United Kingdom 5 months ago

Cannot open Christmas delivery slot the date given was 3december for 23 December but won’t open

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Carl

Heanor, United Kingdom 5 months ago

Won't allow me to put anything in the basket

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Malcolm

London, United Kingdom 5 months ago

Frequent reports of 9427595.fls.doubleclick.net being unresponsive

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Stuart

London, United Kingdom 5 months ago

keeps hanging

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Robert Sewell

Bedford, United Kingdom 5 months ago

Trying to register for on line shopping . The code never arrives in my inbox until perhaps 2 hours later by which time it has elapsed . What is the problem . Many thanks

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Margaret

Cardiff, United Kingdom 5 months ago

No delivery slots in December until 19th.
Has Sainsbury stopped non Christmas deliveries ?

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Jasper

Leeds, United Kingdom 5 months ago

Unable to checkout

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Manchester, United Kingdom 5 months ago

No offers no points

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Shirley

Croydon, United Kingdom 5 months ago

Everything working fine until checkout - then got a message saying something like 'the store selected does not deliver to the address selected'.... they always have done before and nothing has changed at my end

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Janetlouisepike@btinternet.com

Birmingham, United Kingdom 5 months ago

Can't log in to my app keeps saying try again

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Jacqueline Rankin

Wolverhampton, United Kingdom 5 months ago

Tried to pay insurance put all information in including bank details sais cannot proceed to technical difficulties

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Slough, United Kingdom 5 months ago

Can’t log on it comes up with error 403

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Daren Barilli

Edgware, United Kingdom 5 months ago

error page comeing up

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Lewes, United Kingdom 5 months ago

can't book a delivery slot.

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sue ixer

Lewes, United Kingdom 5 months ago

Cannot log in

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London, United Kingdom 5 months ago

painfully slow and buggy.

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Ipswich, United Kingdom 6 months ago

Can't checkout.

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DSR

Canterbury, United Kingdom 6 months ago

cannot pay for updated order. Message comes up "Sorry, there's currently a problem with our payment services. Please try again shortly."

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Anna

Derby, United Kingdom 6 months ago

Can't check out

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Bob

Cardiff, United Kingdom 6 months ago

OTP code, which is only valid for 10 minutes, is taking about 2 hours to arrive by email.

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stephen varney

Great Dunmow, United Kingdom 6 months ago

ee cant log on to sainburys

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Margaret Whall

Didcot, United Kingdom 6 months ago

I am having difficulty adding to my order.
I can log in but then cannot get any furthur

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Sephen Varney

Custom House, United Kingdom 6 months ago

ee can not log on to sainburys website at all

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Carol Marum

Clitheroe, United Kingdom 6 months ago

App not working at moment - won't open

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Heidi

Hove, United Kingdom 6 months ago

Not showing necter points when checking out ie how much i can have off shopping

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Foob

Kingswinford, United Kingdom 6 months ago

Cannot log in on app

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Layton

Ferndale, United Kingdom 6 months ago

Site down for 12 hrs

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Janos

Eastleigh, United Kingdom 6 months ago

My app loads but it keeps saying no Internet connection when it is good. Is server down at any time overnight as this has happened before?

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Margaret Coulston

Mansfield, United Kingdom 6 months ago

Will not allow us to book a free slot (we have a prepaid 'pass') - insists we already have a slot booked whatever day we try!

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Newport, United Kingdom 6 months ago

My order not delivered, no phone ca!l or email. Newport branch Friday 24 November 2023

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Northwich, United Kingdom 6 months ago

Buffering Taking to long to load all my other apps are fine

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Janice Gilroy

Newcastle upon Tyne, United Kingdom 6 months ago

I can't check out

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Lesley holt

Hayes, United Kingdom 6 months ago

Late delivery. Normally we receive a call from the driver if his delivery is running late. He is overdue currently and we have not had anything from him. Post Code TW13 5AZ

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chris thomas

Camelford, United Kingdom 6 months ago

can't check out

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Becki

Newcastle-under-Lyme, United Kingdom 6 months ago

Payment down

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Custom House, United Kingdom 6 months ago

is sainburys workin

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Pip

Aberdeen, United Kingdom 6 months ago

Not receiving confirmation emails of order or receipt for delivery order

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Lindsey Fowler

Bristol, United Kingdom 6 months ago

The delivery slot booking page does not open

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Lou

Bromley, United Kingdom 6 months ago

The app seems to have lost all prior orders and any info I entered, when trying to book a lot just now ..

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Kevin P Shakespeare

Leicester, United Kingdom 6 months ago

Unable to amend existing order

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Frances Howells

Bodmin, United Kingdom 6 months ago

All slots for delivery after Christmas 2023 always unavailable even at midnight. Can't be right so what is wrong? 27th to 30th all gone before time to book.

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Steve

Johannesburg, South Africa 6 months ago

Cannot log in

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Alloa, United Kingdom 6 months ago

wont log in to grocery site

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susan waterton

London, United Kingdom 6 months ago

cannot get into Sainsbury's website error 403.

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B Willis

Birmingham, United Kingdom 6 months ago

Why does Sainsburys not recognise my password

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Louise Dixon

Chelmsford, United Kingdom 6 months ago

AGAIN this is happening every couple of weeks - im a loyal customer but im seriously fed up with this!!!

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Hiorns

Basingstoke, United Kingdom 6 months ago

OTP not being sent

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Tony Ashton

Birkenhead, United Kingdom 6 months ago

Can’t redeem nectar points.

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Aw

Bristol, United Kingdom 6 months ago

not receiving verificaton code

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Jen

Saltash, United Kingdom 6 months ago

Unable to book delivery slot again, seems ongoing problem.

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Paul Henry

Marlow, United Kingdom 6 months ago

The app says Sorry, we encountered a problem trying to log you in. Try again.

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Pamannon

Walsall, United Kingdom 6 months ago

Terrible site. Crashed 5 times in 2 hours of trying to send grocery list for delivery. Now I’ve lost my delivery slot. I’d be better off with Morrisons. At least their site works

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Bradford-on-Avon, United Kingdom 6 months ago

Can't check out

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Newcastle upon Tyne, United Kingdom 6 months ago

Might be better to try Tesco

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Elizabeth McMahon

Dereham, United Kingdom 6 months ago

Cannot log into grocery account to amend order

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Tj

Durham, United Kingdom 6 months ago

All my order history address details etc aren’t on the app anymore

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Lynne

Plymouth, United Kingdom 6 months ago

I cannot book a slot

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Ian Middleton

Newham, United Kingdom 6 months ago

Cannot update order on Sainsburys website for past two hours "we are unable to connect you to that page, try again"

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Peter Gates

Deal, United Kingdom 6 months ago

I have the ‘Count up to Christmas’ offer on my app to be completed by 10th December.
I have completed tier 1 and got the reward and started tier 2. All of a sudden all 3 tiers are completed and this is an error. I have not received the 2 remaining bonuses.What’s gone wrong and please correct this.
Thank you

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Customer

London, United Kingdom 6 months ago

Slow system. Had to wait and almost be late for work for system to move forward slowly

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Christine Huyton

Wigan, United Kingdom 6 months ago

Very frustrating not to have any info about their site.

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Jennifer Grant

Edinburgh, United Kingdom 6 months ago

Can't book a slot for next week

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Danny

London, United Kingdom 6 months ago

Ahh, I can see it's not just me that's unable to check out.

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Natalie

Bristol, United Kingdom 6 months ago

Paymenst not working

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Melton Mowbray, United Kingdom 6 months ago

Can't checkout

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Richard Allen

Croydon, United Kingdom 6 months ago

Cannot update order or check out

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London, United Kingdom 6 months ago

Says forbidden

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Windsor, United Kingdom 6 months ago

Cannot check up

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M Charles-Christie

Mitcham, United Kingdom 6 months ago

Unable to update my shopping and check out.

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Worcester, United Kingdom 6 months ago

Can’t amend order

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NSCooke

Downham Market, United Kingdom 6 months ago

Cannot amend order and check out been trying for last 2 hours

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Donna

Norwich, United Kingdom 6 months ago

Can’t check out groceries

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Burgess Hill, United Kingdom 6 months ago

Payment errors mean I can't pay or use a new card

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Clair

Addlestone, United Kingdom 6 months ago

Not letting payment go through

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A mould

Grays, United Kingdom 6 months ago

Not allowing to check out delivery

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Alastair

Sheffield, United Kingdom 6 months ago

Payment system not working

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Patricia

Newcastle upon Tyne, United Kingdom 6 months ago

Have not received any order confirmation e-mails or unavailable items e-mail for a couple of weeks.
what is going on?

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Colin

Glastonbury, United Kingdom 6 months ago

Can login OK but cannot repeatedly get connection to book delivery slot.
This site is becoming increasingly unreliable. Time to look elsewhere?

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mrs parkinson

East Hyde, United Kingdom 6 months ago

cant log in to orders again

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ann

Milan, Italy 6 months ago

can't log in, takes to a 403 forbidden page

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Peter Hammond

Shanklin, United Kingdom 6 months ago

For 24 hours can't make order because no code has been sent to my email.

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Folkestone, United Kingdom 6 months ago

Not loading items and trolley has emptied

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Oswestry, United Kingdom 6 months ago

Not logging in

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ES

Leatherhead, United Kingdom 6 months ago

App not working

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Giles

Bristol, United Kingdom 6 months ago

Cannot login to web or app to amend order

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Matt

Richmond, United Kingdom 6 months ago

Logging in, loss of address. Not working

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Carole mcintosh

Chatham, United Kingdom 6 months ago

Not able to sign out

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Kel

Derby, United Kingdom 6 months ago

can't log on or book delivery. everything apart from home screen says there's an error

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Emma

Wingate, United Kingdom 6 months ago

cant log in. cant place an order. cant do anything

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G

Bideford, United Kingdom 6 months ago

Error message when logging in to try to amend my order.

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Genette Milburn

Shrewsbury, United Kingdom 6 months ago

App is saying it can't log me on; then I look like I am logged in but can't see my order. Try to log on via main site and it says there's an issue.
Thanks

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London, United Kingdom 6 months ago

Unable to login to app or website.

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Elaine Gill

London, United Kingdom 6 months ago

Can’t log in and says I have no orders but I am supposed to have a delivery on Saturday 4/11

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Bargoed, United Kingdom 6 months ago

can't log in to grocery account

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Elaine Brogan

Cannock, United Kingdom 6 months ago

Not able to access Sainsbury’s website or app or nectar points app

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Julie

Salford, United Kingdom 6 months ago

Unable to login or shop on sainsburys online site

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Margaret O'Brien

Mitcham, United Kingdom 6 months ago

I have been unable to login to Sainsburys Online. is there a problem?

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Christopher

Exeter, United Kingdom 6 months ago

2nd November, cannot log in... the web site just returns me to the login page. Has their web site crashed?

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Hemel Hempstead, United Kingdom 6 months ago

Cannot re set my password, cannot access it at all

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C. Stanborough

Ruislip, United Kingdom 6 months ago

It says my password is wrong, it isn't. when I try and reset the password it won't continue after putting in my email address.

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Mrs Paula Trickey

Bridgnorth, United Kingdom 6 months ago

I cannot book a delivery slot, the page is just blank. I have an order but cannot check out because I cannot book a delivery slot

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Ormskirk, United Kingdom 6 months ago

Kant log in

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Paris, France 6 months ago

403 on click "login"

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Jane

Glasgow, United Kingdom 6 months ago

When on website box keeps coming up about double click either wait or exit website been happening for a couple of weeks now. I am going through a cashback app so use Sainsburys

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Anybody

London, United Kingdom 6 months ago

Have tried both the app and the website as I want to add to my delivery tomorrow - but cannot get through.

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Jen

Plymouth, United Kingdom 6 months ago

I cannot book a delivery slot. Pages then goes to a blank page. This fault happened a few weeks ago.

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Irene Yeudall

Glasgow, United Kingdom 6 months ago

I can log in to my groceries account, but when I try to book a delivery slot, it just goes to a blank grey page. This happened a fortnight ago and is still happening…. Help!!

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Jackie Bellinger

Portsmouth, United Kingdom 6 months ago

Tu clothing won't let me checkout.

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East Hyde, United Kingdom 7 months ago

all my orders r saying empty

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Brenda Hutchins

Prestatyn, United Kingdom 7 months ago

Almost all items not available and unable to check out

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Bromsgrove, United Kingdom 7 months ago

Almost all items unavailable

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Claire Forsyth

Leeds, United Kingdom 7 months ago

Can't get into online shopping basket on Tu website

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Amy

Basildon, United Kingdom 7 months ago

Not allowing checkout

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Julia

Welling, United Kingdom 7 months ago

Not processing to payment page

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Kevin Williams

Birmingham, United Kingdom 7 months ago

Cant book delivery slot.
Menu ceases at Christmas slots available. I'm trying to book one for weekend.

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Soobyh

Liverpool, United Kingdom 7 months ago

No contactless payment in Rice Lane, Liverpool this morning. Cash or chip and pin only. ATMs down, too.

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Kirsty

Accrington, United Kingdom 7 months ago

Not updating trolley

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Steve

Guildford, United Kingdom 7 months ago

Online shopping not delivered because Sainsburys not able to take payments at all today so shopping not coming! No communication to let us know, just sat at home waiting for it to arrive and it never did! Disgusted is an understatement!

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robert wright

Slough, United Kingdom 7 months ago

When trying to log in I get the translation facility from danish to english and 403

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B Matthews

Rugby, United Kingdom 7 months ago

can't shop on the website, can't add any groceries

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Braintree, United Kingdom 7 months ago

Unable to book a delivery slot the page is not opening it has been like this for several weeks! what is the problem?

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Sue

Rugby, United Kingdom 7 months ago

Have completed online shop but unable to checkout.

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E. Smith

Tilbury, United Kingdom 7 months ago

Driving me mad. Can’t put an online order in . Once logged, in page goes blank.

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Nuneaton, United Kingdom 7 months ago

Payment

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Maidstone, United Kingdom 7 months ago

Not taking payment

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J Leigh

Blackpool, United Kingdom 7 months ago

Can't make payment

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Wells, United Kingdom 7 months ago

Since, yesterday 16 October login then site crashes. Hopeless.

All other, non Sainsbury, sites OK

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Rosemarie Benson

Sandbach, United Kingdom 7 months ago

I can book a home delivery

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Alison

Newcastle upon Tyne, United Kingdom 7 months ago

Not working despite delete and reinstall

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Colin

Wells, United Kingdom 7 months ago

Cannot get book delivery, site very flakey and keeps crashing.

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Camberley, United Kingdom 7 months ago

Can't add items to basket, adds at first then does the spin thing and then not in trolley.

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Jas

Brighton, United Kingdom 7 months ago

Saved payment cards not appearing

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Pat

Helston, United Kingdom 7 months ago

not been able to access site since midnight.keep trying only get 403

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Stratford-upon-Avon, United Kingdom 7 months ago

Can’t log in system down

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Pat Miller

Helston, United Kingdom 7 months ago

can't access says error 403

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MP

Cardington, United Kingdom 7 months ago

Crashed for past half hour

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Debbie

London, United Kingdom 7 months ago

Stayed up to book Christmas slot. Website not able to show any slots despite saying slots were open

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Cillian Murphy

Solihull, United Kingdom 7 months ago

403 error

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Madrid, Spain 7 months ago

Cannot log in on app

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Barbara Renouf

Torquay, United Kingdom 7 months ago

Not receiving verification code

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Godalming, United Kingdom 7 months ago

unable to log in, then site crashed twice.

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Rosemarie Benson

Sandbach, United Kingdom 7 months ago

Unable to book a delivery slot

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Sally

Tottenham, United Kingdom 7 months ago

Had to change password to log in - then no delivery slots at all

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Ali

Leeds, United Kingdom 7 months ago

Unable to create new orders/update orders on website. App working fine but want to use the website. This has been going on for over a week now.

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Burton-on-Trent, United Kingdom 7 months ago

I book a slot, but it won’t allow to continue shipping. Slot goes!!!

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Helen Fones

Braunton, United Kingdom 7 months ago

Web site very slow and unable to check out.

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MHooper

Braintree, United Kingdom 7 months ago

Can login but unable to book a delivery slot

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Kathy Hakk

Derby, United Kingdom 7 months ago

Taken 1 hour to place order, have to pay within the hour to reserve slot and now the site has problems with me paying. Not good enough!

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Donna Ward

Worthing, United Kingdom 7 months ago

Always showing page unresponsive pop up

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London, United Kingdom 7 months ago

Sainsbury’s online site still has problems, can’t book a delivery slot.

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Wilmslow, United Kingdom 7 months ago

Sainsburys website not responding part way through setting up an order

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Sheffield, United Kingdom 7 months ago

We cannot get onto choose a date and time this has not been put right since Monday, my husband is disabled and I am very disappointed that I have phoned customer service 5 times and they have assured me it will get sorted but when??!!!

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RM

Chorley, United Kingdom 7 months ago

Keeps saying something has gone wrong

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June Nicholls

Wigan, United Kingdom 7 months ago

Can’t get into site to Log in

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Christine Eastwood

Wolverhampton, United Kingdom 7 months ago

After logging into my account I simply cannot book a delivery slot. When I click on book delivery the screen goes blank. Is it your problem or mine?
I’m a weekly online shopper of many years with a delivery pass and have not had this problem before.

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Catherine

London, United Kingdom 7 months ago

Can’t book a delivery slot

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KK

Busby, United Kingdom 7 months ago

Unable to list delivery slots

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Win.Warren

Sunderland, United Kingdom 7 months ago

I can log in but can’t book a delivery slot

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Jc

London, United Kingdom 7 months ago

How long is website going to be down. Why can’t you put message on website. You must be losing so many customers obviously you don’t care about customer service.

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Louise Dixon

Chelmsford, United Kingdom 7 months ago

Last night and today i cannot complete my grocery shop ... showing error

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B Bell

Huntingdon, United Kingdom 7 months ago

Unable to book delivery.

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Irene

Downham Market, United Kingdom 7 months ago

Can't book delivery slot

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Mavis Newton

Newcastle upon Tyne, United Kingdom 7 months ago

Unable to login to shopping at Sainsburys

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Sylvia mezen

Watford, United Kingdom 7 months ago

No good on shelves will this be resolved for tomorrow

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Barbara Carrodus

Andover, United Kingdom 7 months ago

I am not being given any delivery options when I progress to booking a slot

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Bonnie Mackintosh

Crawley, United Kingdom 7 months ago

Trying to place grocery order. Delivery needed. Choice of delivery times page not loading; just blank. Have tried several times. Now giving up.

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Lilian Y M Horton

Bristol, United Kingdom 7 months ago

I've been trying for hours, Bristol BS9

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geoffrey scholes

Manchester, United Kingdom 7 months ago

I CANNOT LOG INTO SAINSBURYS WEBSITE TO UPGRADE MY ORDER

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Judith Barclay

Bolton, United Kingdom 7 months ago

I am unable to obtain a delivery slot or click and collect time

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Richard Goodliffe

Selby, United Kingdom 7 months ago

Can’t book a slot for delivery next week as I usually do despite having a delivery pass.

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M. Hooper

Braintree, United Kingdom 7 months ago

Trying to book delivery slot but page not coming up

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Alicia Helsby

Warrington, United Kingdom 7 months ago

Unable to place an online order.

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Crowthorne, United Kingdom 7 months ago

Sainsbury’s Groceries website is down.

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Lynn murray

Royal Wootton Bassett, United Kingdom 7 months ago

Cannot book delivery

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Pevensey Bay, United Kingdom 7 months ago

I have been trying to contact Sainsburys since 7am. I have now missed my delivery slot. Is there a problem?

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Philip Dare

Slough, United Kingdom 7 months ago

No response when logging in

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Gillian Watkinson

Romford, United Kingdom 7 months ago

Cannot book a delivery

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Lynne

Caister-on-Sea, United Kingdom of Great Britain and Northern Ireland 7 months ago

It won’t bring up any slots for delivery times. Page is completely blank since last night

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Fergs

Spott, United Kingdom of Great Britain and Northern Ireland 7 months ago

App won't open

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Derby, United Kingdom of Great Britain and Northern Ireland 7 months ago

Can’t get delivery slot.

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Beryl Restick

Portsmouth, United Kingdom of Great Britain and Northern Ireland 7 months ago

Can't access delivery slots, page goes blank

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Martin

London, United Kingdom of Great Britain and Northern Ireland 7 months ago

Cannot add groceries to order

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Amar Mehta

Tring, United Kingdom of Great Britain and Northern Ireland 7 months ago

I was doing my grocery shop and then half way through it stopped working and no products show no matter what I search for.. the items already selected are still showing in my basket so hopefully it gets back up and running

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Vickie

Cheltenham, United Kingdom of Great Britain and Northern Ireland 7 months ago

Not showing any products

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London, United Kingdom of Great Britain and Northern Ireland 7 months ago

Won't load anything!

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Claire

London, United Kingdom of Great Britain and Northern Ireland 7 months ago

Unable to search for items.

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Claire

London, United Kingdom of Great Britain and Northern Ireland 7 months ago

Unable to search items

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Stuart

High Ongar, United Kingdom of Great Britain and Northern Ireland 7 months ago

Search function for groceries not showing any items and timing out

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Jimmy

Brighton, United Kingdom of Great Britain and Northern Ireland 7 months ago

Search function for grocery items not working

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Bournemouth, United Kingdom of Great Britain and Northern Ireland 7 months ago

Unable to show items when trying to place grocery order

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London, United Kingdom of Great Britain and Northern Ireland 7 months ago

Unable to show your information

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Debbie

Sunbury-on-Thames, United Kingdom of Great Britain and Northern Ireland 7 months ago

Safari is down with Sainsburys

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Peterborough, United Kingdom of Great Britain and Northern Ireland 7 months ago

Tried to make contactless payment in sainsburys bretton yesterday and again today still not working.... been like this since yesterday now say waiting till 9 for engineer to come out .

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David Brain

London, United Kingdom of Great Britain and Northern Ireland 7 months ago

unable to log on to amend my order

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Mrs Elizabeth Lacey

London, United Kingdom of Great Britain and Northern Ireland 8 months ago

Won’t let me log in on the app

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Around Guthrie

Carluke, United Kingdom of Great Britain and Northern Ireland 8 months ago

All slots on app are unavailable. Last night and today

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Peterborough, United Kingdom of Great Britain and Northern Ireland 8 months ago

Very very slow with error messages

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Pam Bridger

Bodmin, United Kingdom of Great Britain and Northern Ireland 8 months ago

cant get delivery slots to show

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LP

London, United Kingdom of Great Britain and Northern Ireland 8 months ago

No delivery slots showing

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Maidenhead, United Kingdom of Great Britain and Northern Ireland 8 months ago

Delivery SL ta down

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Jan Moroney

Preston, United Kingdom of Great Britain and Northern Ireland 8 months ago

I cannot get delivery dates displayed after logging in .

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s davis

Whitehaven, United Kingdom of Great Britain and Northern Ireland 8 months ago

cant book next weeks delivery with saver slot

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Wendy Flint

Braunton, United Kingdom of Great Britain and Northern Ireland 8 months ago

Tried to reschedule delivery. Website VERY slow. .Eventually showing no slots available at all for next 4 weeks. Seems unlikely. So had to cancel slot rathe than alter date but then thrown out of site. Had to log back in to see if cancellation went through.

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Anne Cooper

Abingdon, United Kingdom of Great Britain and Northern Ireland 8 months ago

cant book a time slot for next week

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Mrs V Holland

North Shields, United Kingdom of Great Britain and Northern Ireland 8 months ago

The home delivery service in Monkseaton, Whitley Bay does not appear to be working. Cannot book my delivery.

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Robert Wells

Sunbury-on-Thames, United Kingdom of Great Britain and Northern Ireland 8 months ago

No available dates for delivery
on the app

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Daventry, United Kingdom of Great Britain and Northern Ireland 8 months ago

Can’t book a delivery slot. Everything “unavailable “

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karen

Leeds, United Kingdom of Great Britain and Northern Ireland 8 months ago

Can't book a delivery slot

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Simon Horan

Banbury, United Kingdom of Great Britain and Northern Ireland 8 months ago

Can’t find any home delivery slots

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Lynda Holloway

Stalham, United Kingdom of Great Britain and Northern Ireland 8 months ago

I can't select a delivery slot, page remains blank

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Bev Layne

Cleveleys, United Kingdom of Great Britain and Northern Ireland 8 months ago

IMPOSSIBLE TO BOOK A DELIVERY. ALL SLOTS BLACKED OUT

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Manchester, United Kingdom of Great Britain and Northern Ireland 8 months ago

cannot book a home delivery slot

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L Evans

East Wittering, United Kingdom of Great Britain and Northern Ireland 8 months ago

No booking slots available

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Wendy Craig

Framlingham, United Kingdom of Great Britain and Northern Ireland 8 months ago

Booked a delivery slot for tomorrow, first confirmed, then lagged before flashed up that slot was no longer available, Went back to book a different time and ALL slot for a whole week are unavailable.

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Gail Cooke

Peterborough, United Kingdom of Great Britain and Northern Ireland 8 months ago

Go to book a slot and nothing happens

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Jean English

Washington, United Kingdom of Great Britain and Northern Ireland 8 months ago

I cannot book a delivery screen keeps going blank

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Roy Thomas

Birmingham, United Kingdom of Great Britain and Northern Ireland 8 months ago

Trying to log in to get to click and collect.
Fill in username and password and it tells me that I will receive email with 6 figure code. Email neverbcomes

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Lyn Edney

Cambridge, United Kingdom of Great Britain and Northern Ireland 8 months ago

Trying to do an on line shop and code not being sent so I can log in. Ridiculous when I have paid for delivery

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Peter

North Shields, United Kingdom of Great Britain and Northern Ireland 8 months ago

Keep getting fls.doubleclick.net

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Brenda Aylmore

Sheet, United Kingdom of Great Britain and Northern Ireland 8 months ago

Cannot log in to my account. now.. Yesterday the one
time did not come until. 12 hours later. This morning my cancelled delivery was delivered.

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Mr David jacobs

Birmingham, United Kingdom of Great Britain and Northern Ireland 8 months ago

Can't access online shop.

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mrs parkinson

Hawridge, United Kingdom of Great Britain and Northern Ireland 8 months ago

cant get in to ammend my order again.

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mike

Derby, United Kingdom of Great Britain and Northern Ireland 8 months ago

will not allow to log-in

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Mary hickey

London, United Kingdom of Great Britain and Northern Ireland 8 months ago

Code not arriving Taking hours

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Laura Ivill

Birmingham, United Kingdom of Great Britain and Northern Ireland 8 months ago

The one-time passcode is not arriving in my in-box. I tried on Thursday and Saturday and again this morning

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yvonne bond

Coventry, United Kingdom of Great Britain and Northern Ireland 8 months ago

i can't login to my account.
when applying for a pass code nothing happens.

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Poppy

Brighton, United Kingdom of Great Britain and Northern Ireland 8 months ago

Not receiving 6 digit code or receiving many hours later. Has been issue since Friday 22/9/23.

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H Thomas

Swindon, United Kingdom of Great Britain and Northern Ireland 8 months ago

cannot log in told I will have an email sent to me with a code, this code has to be used within 10 minutes, either they dont arrive or arrive 12 hours later. I am fed up with this.

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H

Dundee, United Kingdom of Great Britain and Northern Ireland 8 months ago

Can’t login

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Bodmin, United Kingdom of Great Britain and Northern Ireland 8 months ago

Not sending 6 figure code to my e mail

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H

Dundee, United Kingdom of Great Britain and Northern Ireland 8 months ago

Awaiting a email with a 6 digit security code but nothing being received so can’t log on!

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P Cantle

London, United Kingdom of Great Britain and Northern Ireland 8 months ago

Bonus nectar points not showing on receipt this morning at Savacentre Sydenham S E London

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London, United Kingdom of Great Britain and Northern Ireland 8 months ago

errors galore

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Julie lewis

Warrington, United Kingdom of Great Britain and Northern Ireland 8 months ago

I'm not recieving verification code to log in.
I've checked email and spam but not received. I have recieved email for my order for delivery. I cant log in to amend before 11.pm

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Sutton on Hull, United Kingdom of Great Britain and Northern Ireland 8 months ago

When is Sainsbury’s Northampton opening after it’s closure all day on 21-09-2023

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J Psrsons

Northampton, United Kingdom of Great Britain and Northern Ireland 8 months ago

Our local sainsburys superstore is closed today with till software issues. Anyone else with this problem?
Weedon Road Northampton

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JUDITH sIBSON

London, United Kingdom of Great Britain and Northern Ireland 8 months ago

Error message 403 keeps coming up Have cleared Cache ETC

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Edinburgh, United Kingdom of Great Britain and Northern Ireland 8 months ago

Unable to amend current order due tomorrow. Should be able to amend till 11 o'clock tonight.

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Ed

South Nutfield, United Kingdom of Great Britain and Northern Ireland 8 months ago

Can't get through to payments line

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Croydon, United Kingdom of Great Britain and Northern Ireland 8 months ago

Can put things in basket

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Somerby, United Kingdom of Great Britain and Northern Ireland 8 months ago

Can't search for groceries

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Rosemary Gray

London, United Kingdom of Great Britain and Northern Ireland 8 months ago

Can't acess the website on my PC. If I use my phone I cant see how to book a delivery slot.

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Joanna Agate

Bicester, United Kingdom of Great Britain and Northern Ireland 8 months ago

Won’t put items In trolly or add to shopping

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Harrop Fold, United Kingdom of Great Britain and Northern Ireland 8 months ago

Cannot get onto groceries website saying it is blocked

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sue

Bournemouth, United Kingdom of Great Britain and Northern Ireland 8 months ago

unable to book a delivery slot

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Nigel A

Saltfleetby Saint Peter, United Kingdom of Great Britain and Northern Ireland 8 months ago

Cannot book delivery slots - claims all unavailable

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Customer

York, United Kingdom of Great Britain and Northern Ireland 8 months ago

I can't book a delivery slot. When I try to check out the website tells me that my delivery slot (booked minutes earlier) has expired. When I try to book another slot, all slots at all times and on all days are showing as unavailable. If I log out and back in, the same thing happens.

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Peter Filleul

London, United Kingdom of Great Britain and Northern Ireland 8 months ago

All Sainsbury's sites grey out and re inaccessible

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Kate

Abingdon, United Kingdom of Great Britain and Northern Ireland 8 months ago

Delivery and collection not working

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Margaret

Newcastle upon Tyne, United Kingdom of Great Britain and Northern Ireland 8 months ago

very, very slow response time

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Pat

Birmingham, United Kingdom of Great Britain and Northern Ireland 8 months ago

I’ve tried to log in for a home delivery for two days. Is the problem me or the website?

I’ve never had a problem before

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Joan L Walton

Seacroft, United Kingdom of Great Britain and Northern Ireland 8 months ago

My online account won't let me add items to my basket.

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Sian Wigram

Cilycwm, United Kingdom of Great Britain and Northern Ireland 8 months ago

9427595.fls.doubleclick.net error appears every 2 seconds whilst trying to order, becoming very frustrating. What can I do to stop it?

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Jill Tregunna

Portloe, United Kingdom of Great Britain and Northern Ireland 8 months ago

Cannot log in to place an order

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Christine Skudder

London, United Kingdom of Great Britain and Northern Ireland 8 months ago

Cannot get into my account on the app for 2 days now, need to order my shopping, how long is the app going to be down please?

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Mary Knight

London, United Kingdom of Great Britain and Northern Ireland 8 months ago

Cannot get website to come up. Just keep getting Error message!

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Denise brookes

Birmingham, United Kingdom of Great Britain and Northern Ireland 8 months ago

Keeps saying an error, just not working

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Mrs Cheryl Lockyer

YFelinheli, United Kingdom of Great Britain and Northern Ireland 8 months ago

I select which items i require on the website it has been like it for 4 weeks even though i have telephoned and reported it. Each time they say that it will be fixed in 3 days time but this doesn't happen. I am disabled and depend on doing my shopping this way.

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phil

Manchester, United Kingdom of Great Britain and Northern Ireland 8 months ago

Try to log in to my account and it rebounds back to the log in page

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Who cares

Ulsta, United Kingdom of Great Britain and Northern Ireland 8 months ago

They are a shambles. Takes ages to log in, then can’t log you out. Amateurs

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Sheffield, United Kingdom of Great Britain and Northern Ireland 8 months ago

Spin and win not working

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Sonia Smith

London, United Kingdom of Great Britain and Northern Ireland 8 months ago

Can’t amend order as seems you have a problem

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Dickinson

Deal, United Kingdom of Great Britain and Northern Ireland 8 months ago

Why am I not receiving emails when I update my order

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Janet Hodgins

Chelmsford, United Kingdom of Great Britain and Northern Ireland 8 months ago

I am unable to update my next order or to log out of my account

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Roosendaal, Netherlands 8 months ago

Website will not come up.

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Ann Houston

Warrington, United Kingdom of Great Britain and Northern Ireland 8 months ago

I am not able to login to Sainsburys for my groceries account

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Denise Harris

Portsmouth, United Kingdom of Great Britain and Northern Ireland 8 months ago

I ordered Party Food which I paid for in June 2023 for 2nd September 2023. I rang to check my order was ok 4 days ago and they said all ok. I had an email on 30th august 2023 confirming my order but then on 1st september 2023 they informed me they could not do my order which came to £112.So disappointed in Sainsburys. Now I have to Try to sort out something else for our party on the morning of party. SO MAD

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Philippa Ugbana

London, United Kingdom of Great Britain and Northern Ireland 8 months ago

I can’t check out. It says there is a service error.

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Nottingham, United Kingdom of Great Britain and Northern Ireland 8 months ago

Cannnot cance; orders not receiving codes for 2fa

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C Brannigan

Carluke, United Kingdom of Great Britain and Northern Ireland 8 months ago

Cannot check out for past hour

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Daventry, United Kingdom of Great Britain and Northern Ireland 8 months ago

online shopping down for 48hrs so far

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C.Hustwick

Telford, United Kingdom of Great Britain and Northern Ireland 8 months ago

Unable to check out

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Joanne Rhodes

York, United Kingdom of Great Britain and Northern Ireland 8 months ago

I am unable to add products to my online shop

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Mr T A Crisp

London, United Kingdom of Great Britain and Northern Ireland 8 months ago

why can't i log in to online shopping

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Patricia Huxley

Oxhill, United Kingdom of Great Britain and Northern Ireland 8 months ago

contacted you earlier this week when putting my initial order in saying problems logging in, resolved the problem with the control shift and delete option. THIS EVENING trying to amend my order same probs logging in and above option not working anymore!

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Sunbury-on-Thames, United Kingdom of Great Britain and Northern Ireland 8 months ago

Cannot amend my order.

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Panteg, United Kingdom of Great Britain and Northern Ireland 8 months ago

Apple Pay not working

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M Eves

Newcastle upon Tyne, United Kingdom of Great Britain and Northern Ireland 8 months ago

Confusion. No goods showing in trolley but money looks to be taken

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Edinburgh, United Kingdom of Great Britain and Northern Ireland 8 months ago

many products missing, few time slots available, despite site being down all weekend

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Elaine Betty

Bristol, United Kingdom of Great Britain and Northern Ireland 8 months ago

Can’t check out my online shopping

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BOOKLESS CHARLIE

Crank, United Kingdom of Great Britain and Northern Ireland 9 months ago

CLICK ANS COLLECT & DELIVERY OFF TH'DAY

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Grace

Wray, United Kingdom of Great Britain and Northern Ireland 9 months ago

Everything is saying its out of stock????

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ANNEMARIE SARGEANT

London, United Kingdom of Great Britain and Northern Ireland 9 months ago

Website appears down. I get error number 403

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Reading, United Kingdom of Great Britain and Northern Ireland 9 months ago

Been having problems trying to change time of delivery! have managed to cancel order?

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Bill Smith

London, United Kingdom of Great Britain and Northern Ireland 9 months ago

website won't open

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sheila thomas

Formby, United Kingdom of Great Britain and Northern Ireland 9 months ago

website won't open up when I try to log in to book a delivery

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xxx

Birmingham, United Kingdom of Great Britain and Northern Ireland 9 months ago

2 failed deliveries

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Bloggs J

Edinburgh, United Kingdom of Great Britain and Northern Ireland 9 months ago

Cannot get in to update order

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London, United Kingdom of Great Britain and Northern Ireland 9 months ago

message reads technical issues with sainsburys groceries

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Alan Taylor

Birmingham, United Kingdom of Great Britain and Northern Ireland 9 months ago

Trying to order our usual grocery delivery. Grocery lists are all over the place. Keeps knocking our delivery goods below 50 pound when we have ordered more. Taking goods off , just after we have ordered them.

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Samantha Jane Jones

Frodingham, United Kingdom of Great Britain and Northern Ireland 9 months ago

on every option I try to click on nothing works & the screen goes grey within one second

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Janet

Wakefield, United Kingdom of Great Britain and Northern Ireland 10 months ago

Can’t get online to Sainsbury’s to order

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Diane Fogg

Wood Norton, United Kingdom of Great Britain and Northern Ireland 10 months ago

Unable to amend tomorrow's order

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Frequently Asked Questions

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