Is Sainsburys down - April, 2026?
Sainsburys.co.uk is a leading UK supermarket that offers a wide selection of groceries, including fresh and frozen food, drinks, health and beauty products, household items, and more. Customers can choose from thousands of products online and have them delivered to their door or pick them up in store. Sainsburys.co.uk also provides helpful recipes and meal ideas for customers to try.
URL Checked:
https://sainsburys.co.uk/
Last Down:
not recently
Response Time:
2.75 ms.
Sainsburys outages reported by users in the last 24 hours
No Sainsburys problems reported in the last 24 hours
This chart shows the number of Sainsburys outages/problems reported by users in the past 24 hours. All data in the chart is in the Europe/London time zone.
Recent Sainsburys User Reports
Check out the latest user reports on Sainsburys, detailing the types of issues experienced and their locations. This helps you determine if others in your area are encountering similar problems.
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Apr 14, 2026 - 10:54A visitor from City of London, United Kingdom has reported a problem with Won’t send code to email
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Apr 07, 2026 - 20:49
A visitor from South Benfleet, United Kingdom has reported a problem with Won’t send code to email
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Apr 01, 2026 - 16:56
A visitor from Edinburgh, United Kingdom has reported a problem with Won’t send code to email
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Mar 30, 2026 - 16:12
A visitor from Greenwich, United Kingdom has reported a problem with Service
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Mar 22, 2026 - 19:40
A visitor from London, United Kingdom has reported a problem with Won’t send code to email
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Mar 22, 2026 - 09:49
A visitor from London, United Kingdom has reported a problem with Won’t send code to email
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Mar 21, 2026 - 08:43
A visitor from Kenilworth, United Kingdom has reported a problem with Won’t send code to email
Join Sainsburys Discussion
Suggestions? Issues? Outages?Please share your Sainsburys experience with other users around the globe.
Most common Sainsburys problems reported by users
Service
General Issues
Cannot checkout on groceries site
Won’t send code to email
Sainsburys Outage Locations
Location
Reports
Last Reported
City of London, England, GB
2021
1 days ago
Edinburgh, Scotland, GB
110
14 days ago
Wrexham, Wales, GB
67
2 months ago
Johannesburg, Gauteng, ZA
3
11 months ago
Paris, Île-de-France, FR
1
2 years ago
Madrid, Madrid, ES
1
2 years ago
Roosendaal, Noord-Brabant, NL
1
2 years ago
Milan, Lombardia, IT
1
2 years ago
Naaldwijk, Zuid-Holland, NL
1
2 years ago
, ,
2
ago
Are you experiencing issues with Sainsburys right now?
Is sainsburys.co.uk not working for you? If you are having issues with Sainsburys, please use one of the options below to report a problem with the service
sainsburys.co.uk website response status history
Date and Time
Response Time
Status Code
Apr 15, 2026 - 18:39
2.75 ms.
200
Apr 15, 2026 - 10:16
2.76 ms.
200
Apr 15, 2026 - 00:57
1.58 ms.
200
Apr 14, 2026 - 18:51
2.16 ms.
200
Apr 14, 2026 - 13:39
2.77 ms.
200
Apr 14, 2026 - 07:29
2.73 ms.
200
Apr 13, 2026 - 22:23
2.75 ms.
200
This table shows the sainsburys.co.uk outage requests and response browser checks executed automatically by the sitedown.co.uk service. All data in the table is in the Europe/London time zone. If Sainsburys is down or slow for you. You can try using a VPN service(to try from a different location) and also check the Tips below
Tips if sainsburys.co.uk is not working
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Verify the URL - One of the most frequent causes of not being able to visit a web page is entering an incorrect URL. If you're URL is wrong, the website may redirect to another website or display an error page.
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Use a Different Device - Try using a different computer or device to access the website or app. We also advise you to attempt rebooting your device.
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Delete Browser Cache - It's possible that cached files are preventing your browser from downloading new web pages. Refreshing the page will clear it. To do that, click Ctrl + F5 on a Windows PC or Cmd + Shift, then press R on a Mac.
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Clear Browser Cookies - Clearing browser cookies fixes certain issues, such as loading or formatting issues on sites. You can do this by clicking your browser settings, then privacy, then clearing browsing data.
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Use Incognito Mode - You can also try viewing the website in private mode or incognito mode first. By using this, cookies and all temporary cache will be automatically disabled.
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Restart Your Router - Try restarting your network connection if other websites or apps are having problems or are running slowly.
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Firewall and Antivirus - Your ISP provider may have blocked the website or app you are attempting to access. If that's the case, you can try using a VPN service to visit the website or app to see if it will work.
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Check your Firewall & Antivirus - These can occasionally block access to certain websites or services. To troubleshoot this issue, you may consider temporarily disabling them to see if it resolves the problem.
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Clear DNS Cache - To speed things up, all OS systems save name resolution information into the DNS cache. In your case, the information recorded could be outdated or incorrect. We advise you to search on How-To guides on the web to clear your DNS Cache.
Miss Gooden
City of London, United Kingdom • 1 days agoNothing is adding to basket stating trolley error
keiyj
South Benfleet, United Kingdom • 7 days agoNot working
Icaniwill.Grow
Edinburgh, United Kingdom • 14 days agoFailing to load any pages. Offers refresh to try again but not solving problem
Madge
High Halden, United Kingdom • 21 days agoCannot amend home delivery
ANN POCKLINGTON
London, United Kingdom • 24 days agoCAN'T ACESS MY ACOUNT
CAN'T CHECK OUT
FAULT SINCE ABOUT 3PM SATURDAY
Kenilworth, United Kingdom • 25 days ago
Can not book a slot.
Can not check out
Maureen Bluemel
London, United Kingdom • 26 days agowont let me add anything to my existing basket through searching for the item as it comes up with a blank page saying :sorry refresh and try again : I can only add items that are in my favorite list or nectar list
or my suggested list
typing a new product just gives me a blank page and its the same in all browsers only my phone works
a
Plymouth, United Kingdom • 28 days agoUnable to check out or book new slots
Churchill, Ireland • 1 months ago
Get the website sorted out please.
City of London, United Kingdom • 1 months ago
Sainsburys website states site is down, technical issues. I have been trying for the last 2 hours.
Sanjeev
Enfield, United Kingdom • 1 months agonot able to complete the checkout process
Mrs Duffy
Shrewsbury, United Kingdom • 1 months agoI cannot login onto the website either on my mobile or on my laptop. I get either 'this connection is not private or I only get access to the Nectar website.
I am therefore unable to amend my order due to be delivered on 5 March.
Martin Barnes
City of Westminster, United Kingdom • 1 months agoI cannot check out my order. It keeps asking me for an address, which it already has and won't let me reenter it. SO the order will fail at 13.22
Hindhead, United Kingdom • 1 months ago
Says "Sorry, we're having trouble showing your items right now. Try refreshing the page to see if that fixes the problem."
mo bluemel
London, United Kingdom • 1 months agopayment page wont load
London, United Kingdom • 1 months ago
I depend on home deliveries so if checkout problem not fixed will have to shop elsewhere.
London, United Kingdom • 1 months ago
unable to check out or log out Bank page disappears
New York, United States • 1 months ago
Can't log into the app
Neil
Islington, United Kingdom • 1 months agoOrder will not amend "at this time-please check back later"
Been saying this for about an hour.
New York, United States • 2 months ago
Not working
Mrs Enid Florence
Ashford, United Kingdom • 2 months agoWebsite not functioning - my account details lost - not possible to use to order, change order and checkout blocked.
Mrs Enid Florence
Ashford, United Kingdom • 2 months agoWebsite not functioning these last 4 days - account details have disappeared, can't order because checkout fails. In short impossible to use to order or change existing order.
Heather
Walton on Thames, United Kingdom • 2 months agoWhen trying to book a slot, it says 'an unspecified error has occurred' and cannot checkout
Mark
Deal, United Kingdom • 2 months agoWon't open shopping page and parts of the home page are blank
Sylvia Owen
Newham, United Kingdom • 2 months agoI can log into y account with no problem but the shopping page doesn't come up
Sylvia
Walton on Thames, United Kingdom • 2 months agoI can't log in to amend my order
Anne Das
Weymouth, United Kingdom • 2 months agoCannot log in. Screen goes dark
Eileen Davies
Wrexham, United Kingdom • 2 months agoI am not able to book a delivery slot from Sainsburys.
It's OK on the 1st screen but the ;og in pade goes grey and doesn't work.
Rachel
London, United Kingdom • 2 months agoItems won't load on the screen, so cannot select items to add to trolley
NDV
Barnet, United Kingdom • 3 months agoCan't login, keeps giving an error message & to try again.
J H
Littlehampton, United Kingdom • 3 months agounable to log in
Diane Mcmeeking
Bedford, United Kingdom • 3 months agoCannot log in. No response
Diane Mcmeeking
Bedford, United Kingdom • 3 months agoTried numerous times to log in
karen jackson
Cardiff, United Kingdom • 3 months agoi cannot check out and have delivery tomorrow morning
Alex
Nottingham, United Kingdom • 4 months agoTrying to place order, but keeps telling me to wait
Maggie Roberts
Trowbridge, United Kingdom • 4 months agoCannot get onto site to order food. Been trying for 2 hours
Emily Gellard
Leyland, United Kingdom • 4 months agoSays cannot place order at this time, please try again later
Jackie Murray
Leatherhead, United Kingdom • 5 months agoError 403 trying to log in
Tower Hamlets, United Kingdom • 5 months ago
App not loading, other apps are so no problems there ?just Sainsbury's
MaryB
Chingford, United Kingdom • 5 months agoI cant log in with my password. It says account locked to too many attempts and to create a new password,. I haven't attempted to log in and am loathe to change my password in case it's a scam
Aily Stevens
Glasgow, United Kingdom • 5 months agoProblems with card payments today on the self checkouts- showing card/payment accepted, then saying it wasn't. Had to go and get cash for my items. Apparently Morrisons was also affected.
jackie clay
Birmingham, United Kingdom • 5 months agono payment can be made
Pat Heywood
Huddersfield, United Kingdom • 5 months agounable to amend order, won't show items already in trolley and won't show images of new items selected
Linda Casson
City of London, United Kingdom • 5 months agoWants to check out but have already checked out but it’s left open and says I am amending it
Linda Casson
City of London, United Kingdom • 5 months agoWants to check out but have already checked out but it’s left open and says I am amending it
Linda Casson
City of London, United Kingdom • 5 months agoNot working properly
Lynda knight
Southwell, United Kingdom • 5 months agoCant amend order says to check out but already have and have received email
J somers
York, United Kingdom • 5 months agoTu website coming up on different servers as unsafe
William Van Leemputten
Sudbury, United Kingdom • 5 months agoCan't log in just get 403 forbidden
John
Bristol, United Kingdom • 5 months agoCan’t amend order . I can’t even figure out if it’s dumped my basket or that’s okay. This started yesterday, driving me nuts.
Neil
Slough, United Kingdom • 5 months agoMot worling
Bill
Cleveleys, United Kingdom • 6 months agoKeeps telling Me to RELOAD ?
James
Glasgow, United Kingdom • 6 months agoStop with these stupid and unnecessary codes to log in. A password is enough. This is crazy.
James
Glasgow, United Kingdom • 6 months agoCan log in but pages are blank
liz
Manchester, United Kingdom • 6 months agosainsbury website down, cannot checkout my order
Sar
Lewisham, United Kingdom • 6 months agoWon't let me log in, says the website is down
Leicester, United Kingdom • 6 months ago
not workimg
Epsom, United Kingdom • 6 months ago
Sainsbury's Tu website has been down since Wednesday
Martin Barnes
Lambeth, United Kingdom • 6 months agoPassword Reset will not accept any value, even ehwn it conforms to the rules.
Katryna
Redhill, United Kingdom • 6 months agoHTTP status 400 error
Liz
Hull, United Kingdom • 6 months agoSainsburys app is down can't ammend my online shop
City of London, United Kingdom • 6 months ago
Am unable to see any items.
Pedro
City of London, United Kingdom • 6 months agoWebsite not loading, am unable to see any items.
Mj
Milton Keynes, United Kingdom • 6 months agoNot loading products
Liverpool, United Kingdom • 6 months ago
Won't load any products in
Camberley, United Kingdom • 7 months ago
Having problems with accessing my recruitment portal profile. Codes wont arrive at text message its going to email but says code is invalid. No messages are coming as text message either like email
Gillian Tafelmacher
Waltham Abbey, United Kingdom • 7 months agoCannot login to order online home delivery.
Joyce
Wembley, United Kingdom • 8 months agoApp is not opening.
Haywards Heath, United Kingdom • 8 months ago
Sainsburys screen is grey and I cannot enter my log in details
k burt
Snodland, United Kingdom • 8 months agokeep getting loggedd out while trying to add goods to basket.
Elenor
Market Rasen, United Kingdom • 8 months agoCan’t update an order that is due to be delivered tomorrow. I don’t have confidence that my delivery will be made and I do need to know as I have a lot of people coming at the weekend
T Lovell
Horsham, United Kingdom • 8 months agoUnable to order groceries
Witney, United Kingdom • 9 months ago
Failed delivery on Thursday and cannot make contact today
Louise
Altrincham, United Kingdom • 9 months agoAll details gone plus won’t add payment details
Leeds, United Kingdom • 9 months ago
Trying to amend order for delivery tomorrow, and not showing majority of items, either by search or through the list?
Ra Ra
Waltham Forest, United Kingdom • 9 months agoTrying to rebook delivery, pages not loading.
old before my time
Bridgend, United Kingdom • 9 months agowebsite is so slow it takes longer to shop online for groceries than to get in my car, drive to the local store and walk around the food aisles!!!
Birmingham, United Kingdom • 9 months ago
wont add nectar said incorrect code
New York, United States • 9 months ago
The app logs me out and I cannot log in. I also cannot update the app for some reason
From The Nearest Lamppost
Billingshurst, United Kingdom • 10 months agoPIECE OF SHIT AS EVER THANK YOU SAINSBURYS STILL OWNED BY SHIFTLESS ARISTO FAMILY WHO DONT HAVE TO WORK OR DO THEIR OWN SHOPPING.
Milton Keynes, United Kingdom • 10 months ago
cannot get the website up at all
Richard Harris
Birmingham, United Kingdom • 10 months agoSainsbury’s online shopping site is very slow. Selecting and item takes minutes instead of seconds causing some not selected items to go into basket.!! Very irritating- thinking of moving to Waitrose!!
Barbara
Ashford, United Kingdom • 10 months agoThis is always happening no issue with my bank so its down to Sainsburys please get it sorted its benn going on for weeks
Theresa
Mansfield, United Kingdom • 10 months agoCannot place order will lose 25% off wine
JeL
London, United Kingdom • 10 months agoUnable to log in to website all morning, again
Worthing, United Kingdom • 10 months ago
Online shop says “Sorry we’re having trouble showing your items right now. Try refreshing this page to see if that fixes the problem “ But it doesn’t!
Edinburgh user
Edinburgh, United Kingdom • 10 months agoOnline delivery is having problems from some days already
Greenwich, United Kingdom • 10 months ago
2 days now and again cannot update order. This is a problem
Barnstaple, United Kingdom • 10 months ago
Still unable.to.checkout
Barnstaple, United Kingdom • 10 months ago
Still unable.to.checkout
Jane
Malton, United Kingdom • 10 months agoHave been trying to update and confirm payment for my order, for to tomorrow since 5pm till 9.15pm and website keeps saying unable to take payment try later! Called CS told me they are doing a “system update” (if you believe that, or are they experiencing a cyber attack?). They took payment and confirmed order and apologised and offered a measly £5 voucher for my inconvenience!
Reading, United Kingdom • 10 months ago
Can't checkout my order
Carole Hodson
London, United Kingdom • 10 months agoI have spent hours trying to update my order, and all the site says is that it cannot take my update now, try later
J Heffernan,
Ilford, United Kingdom • 10 months agoUnable to take card payment, please try again later, for the last 3 hours at least
S Coleman
Maidstone, United Kingdom • 10 months agounable to log in
Todmorden, United Kingdom • 10 months ago
wont let me check out my order
maureen
Saint Neots, United Kingdom • 10 months agoi have not been able to checkout my basket for three hours now. just says try again later
john
Gloucester, United Kingdom • 10 months agoisnt accepting order
Gloucester, United Kingdom • 10 months ago
wont take order
Louise Marks
Southend-on-Sea, United Kingdom • 10 months agoTrying amend my order, keep getting "We can't place your order at the moment. Please try again later." when checking out. This happens so often now. Drives me nuts!!
James
Stanmore, United Kingdom • 10 months agocan't checkout
Denise
High Wycombe, United Kingdom • 10 months agoCheckout refusing to accept my order
K fletchet
Hounslow, United Kingdom • 10 months agoCant log in
Mrs P A Gunn
Enfield, United Kingdom • 10 months agoKeep getting 'can't place your order, try again later' Going to bed now, order is for tomorrow
Andrew
Galashiels, United Kingdom • 11 months agofix your website ,your losing a lot of trade
4caster
Louth, United Kingdom • 11 months agoOrder placed yesterday and accepted for delivery between 2000 and 2100 BST today. Text received this morning to say that the order cannot be delivered and must be booked again if I want it. Normally they come from the branch at Corporation Road, GRIMSBY. Then a telephone call from 0800 636262 from a lady with a foreign-sounding accent to say that I can re-book the order right now by telephone. She wanted personal details like postcode and email address, which Sainsbury's should already know. Doubtless she would have wanted credit card details. I declined, and said I would place the order again in the usual way. I suspect a scam, and it will be interesting to see whether delivery takes place this evening as planned.
4caster
Louth, United Kingdom • 11 months agoOrder placed yesterday and accepted for delivery between 2000 and 2100 BST today. Text received this morning to say that the order cannot be delivered and must be booked again if I want it. Normally they come from the branch at Corporation Road, GRIMSBY. Then a telephone call from 0800 636262 from a lady with a foreign-sounding accent to say that I can re-book the order right now by telephone. She wanted personal details like postcode and email address, which Sainsbury's should already know. Doubtless she would have wanted credit card details. I declined, and said I would place the order again in the usual way. I suspect a scam, and it will be interesting to see whether delivery takes place this evening as planned.
margo hornby
Jarrow, United Kingdom • 11 months agocannot check out on sainsburys site
Mandy Berry
Cambridge, United Kingdom • 11 months agoDelivery not arrived in time slot. No message received from them. On phoning their service centre (NOT in UK) was told there was a glitch in their store and would be sent a message. They told me Sainsburys were shut on Sunday and wouldn't get a message until Monday. I didn't think Sainsburys shut on Sundays. What's going on?
Kenneth Buttle
Blackwood, United Kingdom • 11 months agoUnable to send order
Ken B
Blackwood, United Kingdom • 11 months agoCannot check out on grocery site after booking log in slot
Rachel
Southampton, United Kingdom • 11 months agoCannot log in
Bradford, United Kingdom • 11 months ago
Can’t checkout
London, United Kingdom • 11 months ago
Website is down. Wouldn’t let me checkout. Lost delivery slot, now unable to access website at all.
j
Stratford, United Kingdom • 11 months agocant book a slot
David Levett
Cambridge, United Kingdom • 11 months agoDElivery over 1 hour late, and still waiting
len.outridge@sky.com
Lancing, United Kingdom • 11 months agoWe can't place your order at the moment. Please try again later.
Will I lose my list?!!!!
Sharell
Whitley Bay, United Kingdom • 11 months agoWon't check me out says card problem
Carol Sandvig
Peterborough, United Kingdom • 11 months agoFor the last 2 weeks I keep getting the message once I've completed my order "We can't place your order at the moment. Please try again later." This happens every time I try to place my order - which is several times a week because the message keeps coming up, so I have to keep trying in order to get my delivery. I am 81 with osteoarthritis so doing my own shopping makes life very difficult. I shop at the Bretton Centre, Peterborough supermarket.
R.J.Genda
Oakham, United Kingdom • 1 years agoDoes not allow me to Log In. Cannot enter Password.
Greenwich, United Kingdom • 1 years ago
Keeps saying try again when I try to book a lot for home delivery
B Webb
Plymouth, United Kingdom • 1 years agoCannot log in. Cannot reset password.
Roy
Leeds, United Kingdom • 1 years agoDifficult to navigate through site, scroll problems either not moving or moving too far and the search not working properly.
Motherwell, United Kingdom • 1 years ago
current order not displaying
M
Belfast, United Kingdom • 1 years agowhen I try to login and it says the website is down
Tony
Slough, United Kingdom • 1 years agoFrequently get a "403 Forbidden" response when attempting to log in. This has been occurring over the last two months.
Slough, United Kingdom • 1 years ago
Frequently get a "403 Forbidden" response when attempting to log in. This has been occurring over the last two months.
Petro
Croydon, United Kingdom • 1 years agoI can't log in to amend my order. Not happy.
Petro
Croydon, United Kingdom • 1 years agoI can't log in to amend my order. Not happy.
Katie
Luton, United Kingdom • 1 years agoCant log in to amend my order for tomorrow. Pretty poor
Cbrewster
Birmingham, United Kingdom • 1 years agoUnable to login to amens order
Mr Bernard Ackers
Andover, United Kingdom • 1 years agoI have just started shoppling on line with Sainsburys after leaving Ocardo its the worst thing i hsve ever done can i hsve my £40 pounds bsck please Mr BernardvAckers.
Pat
Slough, United Kingdom • 1 years agothis happening quite often,it is no joke, I think I will have to go to another store like tescos, they do not have the same problem, I think Sainsburys will lose a lot of customers because of thie error code 403.
Pam
Taunton, United Kingdom • 1 years agoCan’t get into the app ,used it yesterday (Friday
Nesta
London, United Kingdom • 1 years agoAnything I search on Windows desktop (can't use smartphone) shows "Search
Sorry, we're having trouble showing your items right now. Try refreshing the page to see if that fixes the problem." Noticed it Thu 27th March and still happening 5pm Sat 29th March.
Worthing, United Kingdom • 1 years ago
Unable to connect with sainsburys to place online order. Everything else is fine on my android phone. Heather Worthing West Sussex
Tim
Islington, United Kingdom • 1 years agoSince last night, the app says I can't be logged in but then takes me to the home page, showing my name. However, no details loads for anything and I get perpetual error messages about checking my connection—despite other apps having no problem going online.
Sharon.george@hotmail.co.uk
Coulsdon, United Kingdom • 1 years agoWhy can't I book a delivery slot?
Amy
Leeds, United Kingdom • 1 years agocant access the ability to shop all i get is Something went wrong
Sorry, we're having trouble showing you this page right now. Please try again later. i have cleared my cache and cookies along with my history that isnt the issue.....
Angela Ruth Braund
Slough, United Kingdom • 1 years agoLogin page not working comes up with error page
Sarah
Ilford, United Kingdom • 1 years agoCan not update my order for tomorrow. Tried at 11am today and again this evening at 9pm.
Says items are unavailable but will not let me remove or chose alternatives
London, United Kingdom • 1 years ago
Since yesterday “something went wrong”
Effie Smith
London, United Kingdom • 1 years agoCan’t book a slot for next weeks delivery.
Stella
Redhill, United Kingdom • 1 years agoCan't book a delivery can't seem to fond a way of contacting sainsbury
Ste
Redhill, United Kingdom • 1 years agoCan't book a delivery can't seem to fond a way of contacting sainsbury
Ste
Redhill, United Kingdom • 1 years agoCan't book a delivery can't seem to fond a way of contacting sainsbury
Ste
Redhill, United Kingdom • 1 years agoCan't book a delivery can't seem to fond a way of contacting sainsbury
Ste
Redhill, United Kingdom • 1 years agoCan't book a delivery can't seem to fond a way of contacting sainsbury
Ste
Redhill, United Kingdom • 1 years agoCan't book a delivery can't seem to fond a way of contacting sainsbury
Ste
Redhill, United Kingdom • 1 years agoCan't book a delivery can't seem to fond a way of contacting sainsbury
Ste
Redhill, United Kingdom • 1 years agoCan't book a delivery can't seem to fond a way of contacting sainsbury
Newcastle upon Tyne, United Kingdom • 1 years ago
Website won’t allow me to search for items, saying they are having problems with the page, and to try later
J Carmichael
Newham, United Kingdom • 1 years agoI want to amend my order (using the website) but when I search for products, all I get is a page saying you are having problems with the page, and to try later. This has gone on for almost two weeks now.
Kh
Bristol, United Kingdom • 1 years agoCan’t book a delivery
NC
Thatcham, United Kingdom • 1 years agoApp won't open
Sudbury, United Kingdom • 1 years ago
cannot order any groceries
London, United Kingdom • 1 years ago
404 page for groceries login
Leeds, United Kingdom • 1 years ago
App not loading
Michael Hendry
Dundee, United Kingdom • 1 years agoFor several days I've been having problems with the Search feature on the website. After logging in, if I try to search I get
"Something went wrong
Sorry, we're having trouble showing you this page right now. Please try again later.
Fruit
Go to homepage"
This is using Safari on my iMac. Curiously, I've been able to search and amend an order using a Windows 11 laptop.
Michael Hendry
Dundee, United Kingdom • 1 years agoFor several days I've been having problems with the Search feature on the website. After logging in, if I try to search I get
"Something went wrong
Sorry, we're having trouble showing you this page right now. Please try again later.
Fruit
Go to homepage"
This is using Safari on my iMac. Curiously, I've been able to search and make changes using my a Windows 11 laptop.
Dundee, United Kingdom • 1 years ago
For several days I've been having problems with the Search feature on the website. After logging in, if I try to search I get
"Something went wrong
Sorry, we're having trouble showing you this page right now. Please try again later.
Fruit
Go to homepage"
This is using Safari on my iMac. Curiously, I've been able to search and make changes using my a Windows 11 laptop.
Angela Ashton
Maidenhead, United Kingdom • 1 years agoCan't see favourites or place order, keeps saying 'go back to homepage'
London, United Kingdom • 1 years ago
Can login but can't show favourites or groceries. Say sorry can't show page and goes to homepage
Paul
Dorking, United Kingdom • 1 years agosearch and favourites not working - again
Kate
Bristol, United Kingdom • 1 years agoNo frozen food
Terry Fowles
Bristol, United Kingdom • 1 years agoI cannot search for groceries on my iPad keep getting message ‘something went wrong’ have been having this problem for a week now.
Sue
Nottingham, United Kingdom • 1 years agoUnable to check out for collection
Reading, United Kingdom • 1 years ago
Trying to book click and collect, or delivery. Showing available, getting error message every time. Tried for 2 days now
Cadge
Fulham, United Kingdom • 1 years agoWhy can’t I put my order for a click and collect slot in Nantwich.
Cadge
Fulham, United Kingdom • 1 years agoWhy can’t I put my order for a click and collect slot in Nantwich.
Cadge
Fulham, United Kingdom • 1 years agoWhy can’t I put my order for a click and collect slot in Nantwich.
Jane Carmichael
Dunstable, United Kingdom • 1 years agoI have been unable to place my regular order for three days now. Been a regular online customer for over 5 years, what is going on?
Brenda
Witham, United Kingdom • 1 years agoAs Kirkcaldy comment below. Try to browse for a product keep getting message sorry can’t display the page right now return to homepage. It's happening on Android as well, but works on Windows lapto.
Kirkcaldy, United Kingdom • 1 years ago
Try to browse for a product keep getting message sorry can’t display the page right now return to homepage. Only happening on iPad but iPhone works fine so not an issue with safari
Michelle
Bolton, United Kingdom • 1 years agoCannot log in on website, groceries shop
Liz
Truro, United Kingdom • 1 years agoYour computer glitch:
I am unable to redeem a coupon at Checkout - I have tried over 2 days. It immediately empties my basket and says there are not enough goods in my basket to deduct the coupon value from. Fortunately I can restore my basket by using backspace.
fred
Dorking, United Kingdom • 1 years agosearch and favourites not working
Vicky
Wellingborough, United Kingdom • 1 years agoI can only get the homepage. No links work except some Nectar links.
Katie
Helensburgh, United Kingdom • 1 years agoWhy have you not let your loyal customers know what issues you are having sainsburys? Instead you are just ignoring any issues and not letting your customers know what's going on. Thankfully there are other online grocery establishments to use.
Katie
Helensburgh, United Kingdom • 1 years agoAn unspecified error has occurred. That's the message every time I try and book a grocery shop. It's been 2 weeks now. I've tried everything to resolve. Phoned sainsburys. 2 days as system updates. That was 1 week ago.
fred
Dorking, United Kingdom • 1 years agosearch facility not working
Musn't Grumble
Brandon, United Kingdom • 1 years agoOne of the largest supermarkets in the country and they can't get their website to function.
I ask you!
Every thing has gone down hill since Brexit.
Victor Meldrew
Brandon, United Kingdom • 1 years agoUnable to shop online try to search for an item message return to home page.
Not good enough.
Please get it fixed
A M Anger
Brandon, United Kingdom • 1 years agoPoor website plenty of glitches.
I M Fedup
Brandon, United Kingdom • 1 years agosite not functioning
Bertie
Manchester, United Kingdom • 1 years ago'Something went wrong'. !!
Teresa Margaret Harris
Usk, United Kingdom • 1 years agoI can access my online order but every time I want to see an item I get the "something went wrong" return to homepage message.
This has been going on ALL THIS PAST WEEK!! so what is going on? Result I cannot search anything!!!
Liz Boxall
Crawley, United Kingdom • 1 years agoevery time I want to amend my order it comes up with check out instr
ead of amend and when I try to add anything it says 'there's been a problem
K
Wolverhampton, United Kingdom • 1 years agoMaim site opens once to search or click on a tab get following message.
Something went wrong
Sorry, we're having trouble showing you this page right now. Please try again later.
K
Wolverhampton, United Kingdom • 1 years agoWhen search for anything or click on a tab error msg comes up 'Something went wrong
Sorry, we're having trouble showing you this page right now. Please try again later.'
Anonymous
London, United Kingdom • 1 years agoCan’t get to household pages or to items via search
Bracknell, United Kingdom • 1 years ago
Sainsbirys site is down at the moment. Previous orders and search dysfunctional. Lets you book a slot though!
Anne Gyde
Huddersfield, United Kingdom • 1 years agoOur home delivery has not arrived (1.05 pm) despite email confirming payment taken for delivery today between 11 am and 12 noon. I have tried without success to contact the Huddersfield store. I spoke to customer services but she didn't get a reply from the store either and left a message for the store to contact me. This has not happened.
Mrs Chapman
Slough, United Kingdom • 1 years agoError code 403 coming every time I attempt to login. Have cleared history and closed down computer. it is still occuring.
Bid norris
Southampton, United Kingdom • 1 years agoChip and pin not working at Sainsbury's Hedge End .
Staff not informing customers of the issues ! Customers are leaving their trolleys full and walking out the staff.
07.30 this staff member very unhelpful and infering it was the customers fault
Katie
Stowmarket, United Kingdom • 1 years agoUntrusted network when trying to book shopping slot.
Momab
West Bromwich, United Kingdom • 1 years agoCan not check out for last 2 days
G Workman
Radstock, United Kingdom • 1 years agoApp states i am on an untrusted network when I know it is trusted as I am home.
GW
Radstock, United Kingdom • 1 years agoSainsburys app states untrusted network when i know its trusted.
MStrong
Chesterfield, United Kingdom • 1 years agoHow can I reload app
Chesterfield, United Kingdom • 1 years ago
App will not load
Amanda
Sandhurst, United Kingdom • 1 years agoUnable to load the app
Isabel Glasscock
Bury St Edmunds, United Kingdom • 1 years agoCannot register for online shopping, have tried several.times and it just keeps saying there is an error try again
Lucy Hawkins
Fleetwood, United Kingdom • 1 years agoWebsite down
gwyneth Hall
Faversham, United Kingdom • 1 years agocan't check out
Patricia Lily Garland
Slough, United Kingdom • 1 years agoEvery time I tried to log onto Sainsburys online shopping, all it said was 403 forbidden, when will it be up and running, thinking of going to Tescos.
John Weston
Christchurch, United Kingdom • 1 years agocan't book a delivery slot on available times
London, United Kingdom • 1 years ago
403 forbidden
Grrrrrr!
Norwich, United Kingdom • 1 years agoSainsburys website is frequently a skipfire, too often it's f 'ing useless
LJK
Portsmouth, United Kingdom • 1 years agoCan't access existing order nor create a new one
Joanna Agate
London, United Kingdom • 1 years agoKeeps saying error and now forbidden
Lloyd
London, United Kingdom • 1 years agoUnable to access website - 403 forbidden message
Gordon Sharp
Leeds, United Kingdom • 1 years agoUnable to access groceries account.
403 Forbidden
London, United Kingdom • 1 years ago
Won't let me log in
LJK
Poole, United Kingdom • 1 years agoI have to amend my order by 11pm this evening and I cannot access the site
Kim
London, United Kingdom • 1 years agoMy Christmas order is no longer showing on the app. I wanted to amend my order this morning but I am unable to do this. I did call customer service and the lady added items for me, she mentioned a technical issue, but the problem still exists. All my previous orders have vanished as well!
Kim
London, United Kingdom • 1 years agoMy Christmas order has disappeared so I am unable to amend my delivery.
Dave Martin
Horsham, United Kingdom • 1 years agoSyntaxError: Unexpected token '<', "<!DOCTYPE "... is not valid JSON
Shirley G
Grimsby, United Kingdom • 1 years agoSyntaxError: Unexpected token '<', "<!DOCTYPE "... is not valid JSON
Shirley G
Grimsby, United Kingdom • 1 years agoWill not book a slot gives a syntax error
veronica nagle
Liverpool, United Kingdom • 1 years agocannot choose time slot/ Says syntax error
Redhill, United Kingdom • 1 years ago
Cannot checkout tomorrows order ,not sure if they will deliver it.
Jane
Burton, United Kingdom • 1 years agoWebsite down. CAnnot check out tomorrow's order
Peterborough, United Kingdom • 1 years ago
Website down
Jay Flood-Coleman
Holywood, United Kingdom • 1 years agoSainsburys website down northern ireland
Bedford, United Kingdom • 1 years ago
its not working
Joycey
South Ockendon, United Kingdom • 1 years agoOnline groceries giving error messages on different servers.
Dull Andy
London, United Kingdom • 1 years agoSainsbury’s grocery website and app down.
Leatherhead, United Kingdom • 1 years ago
not working
Mariusz
Slough, United Kingdom • 1 years agoThis site can’t be reached
The web page at https://online.sainsburysbank.co.uk/servicing/signin might be temporarily down or it may have moved permanently to a new web address.
ERR_HTTP2_PROTOCOL_ERROR
Mariusz
Slough, United Kingdom • 1 years agoNo access to online banking
This site can’t be reached
The web page at https://online.sainsburysbank.co.uk/servicing/signin might be temporarily down or it may have moved permanently to a new web address.
ERR_HTTP2_PROTOCOL_ERROR
Rita Inker
Radstock, United Kingdom • 1 years agoBeen waiting over an hour to check out as Sainsburys have a problem with their payment system.
margaret walker
Hitchin, United Kingdom • 1 years agocannot do my online shopping at sainsburys they keep sending me offers but will not let me put anything in my basket have complained 9 times to sainsburys help line but no one can sort out my on line delivery problem i give up
Hitchin, United Kingdom • 1 years ago
cannot do my online shopping at sainsburys they keep sending me offers but will not let me put anything in my basket have complained 9 times to sainsburys help line but no one can sort out my on line delivery problem i give up
Viv King
Kensington, United Kingdom • 1 years agoCan't log in to Sainsburys website. Just takes me back to the log in page. Tried clearing cache and cookies - no luck. Tried placing my order by phone - after giving my account details told they have the same problem.
davidfrancis7@btinternet.com
Slough, United Kingdom • 1 years agoI get 403 the forbidden message when trying to log in
Bob
London, United Kingdom • 1 years agoThe smart card system is down and is not working in the Richmond Manor Road superstore
Bob
London, United Kingdom • 1 years agoThe smart system has failed again and is not working the the Richmond Manor Road superstore
Visitor Uxbridge
Uxbridge, United Kingdom • 1 years agoCan't amend order, won't complete due to error message. Technical support doesn't even acknowledge any problems, embarrassed (?) Online shopping now being done by a competitor so costing them money,
Visitor Uxbridge
Uxbridge, United Kingdom • 1 years agoCan't amend order, won't complete due to error message. Technical support doesn't even acknowledge any problems, embarrassed (?) Online shopping now being done by a competitor so costing them money,
Ben Franklin
Slough, United Kingdom • 1 years agoHad the same problem for days. Tried calling their Customer Services and was told they would escalate to IT dept. Then admitted lots of customers having the same problem - IT staff apparently are a bunch of usless TOSSERS!
David O'Hanlon
Slough, United Kingdom • 1 years agoI keep trying to login to my groceries account on sainsburys website and the only response I get is: 403 Forbidden again and again and again. I have tried rebooting my laptop and clearing cookies and trackers all to no avail. NOW WHAT THE FUCK IS GOING ON!?
Barking, United Kingdom • 1 years ago
Can't complete checkout
Peterborough, United Kingdom • 1 years ago
Can't access the site
Peterborough, United Kingdom • 1 years ago
Can't access the site
Newham, United Kingdom • 1 years ago
Can’t get to groceries login page
Poole, United Kingdom • 1 years ago
Extremely slow to load and can't log in
Tess
Falkirk, United Kingdom • 1 years agoSunday, can't checkout trolley, a new page that I havent seen before - confirm changes - spinner just going round and round.
Kenneth Robinson
Wallsend, United Kingdom • 1 years agohaving problems logging into Sainsburys grocery site. Also the energy site
Beth Smart
Bicton, United Kingdom • 1 years agoCan't update order. Confirm changes button does not work. Very frustrating.
Mrs Maureen Elliott
Herne Bay, United Kingdom • 1 years agocannot check out on tu site
Teresa Lewis
Lincoln, United Kingdom • 1 years agoTrying to checkout but only getting the confirm changes, which does nothing, tried the change delivery slot but just comes back to the confirm changes page.
A Trin
Welwyn Garden City, United Kingdom • 1 years agoWhen you press 'Checkout', site asks you to confirm changes. Press that button and nothing happens and you cannot update order.
A Trin
Welwyn Garden City, United Kingdom • 1 years agoWhen you press 'Checkout', site asks you to confirm changes. Press that button and nothing happens and you cannot update order.
Cherril Costin
Thatcham, United Kingdom • 1 years agoCannot book a delivery slot.
J. Lowe, Edinburgh
Edinburgh, United Kingdom • 1 years agoProblem with online payment for grocery order.
SS
Bromley, United Kingdom • 1 years agoError reported for Checkout for online grocery orders.
Mrs.Margaret Andrews
Slough, United Kingdom • 1 years agotrying to login into account to amend order and blank page showing '403 forbidden' comes up
Mike
Ascot, United Kingdom • 1 years agono connection since 2
Shirley
Budleigh Salterton, United Kingdom • 1 years agoUnable to update order.
Louise
Ipswich, United Kingdom • 1 years ago4 days now that I cannot amend my order. It just keeps buffering on 'confirming amendments' but does not move to checkout. I spoke to the helpline who said they have technical issies bit thst was two dsys ago and nowhere does it stste this is a problem. Abissmal customer service!
Julie Giles
Daventry, United Kingdom • 1 years agoUnable to confirm changes to my order
Anne O'Neill
Girvan, United Kingdom • 1 years agoI've tried different browsers, but it still won't go through.
Sue
Milton Keynes, United Kingdom • 1 years agoGets stuck on 'confirming changes' on the app and the website
Louise
Ipswich, United Kingdom • 1 years agoIts now day three of not being able to amend my order. It just keeps scrolling on 'confirming amendments' but does not proceed to checkout. I tried their helpful hints about clearing cookies but to no avail.I contacted the helpline and was told it may be an IT issue on the website, though the woman sounded very uncertain and offered no other help. Useless service!
Susan
Greenwich, United Kingdom • 1 years agoTried to book for delivery to Southborough, Tunbridge Wells in Kent but was blocked by the website to book and pay for groceries 28/09/2024. Will have to shop elsewhere. Public announcement should be made that you're having problems it's disrespectful not to.
Louise
Ipswich, United Kingdom • 1 years agoI cannot checkout my order amendments for 2 days now!
Louise
Ipswich, United Kingdom • 1 years agoI cannot checkout my online order. Been trying all day!
Louise
Ipswich, United Kingdom • 1 years agoI cannot amend my online order, it does not go to final banking checkout
Raymond Rice
Southchurch Village, United Kingdom • 1 years agoOur sainsburys app saying cannot log you in.
Pat Pitts
Sutton, United Kingdom • 1 years agoWon't let me update order
penny
Braintree, United Kingdom • 1 years agoCan't checkout amended order. Error message saying "product cannot be purchased at this time."
tried on phone and laptop
help
Braintree, United Kingdom • 1 years ago
Can't checkout amended order. Error message saying "product cannot be purchased at this time."
tried on phone and laptop
help
Tewkesbury, United Kingdom • 1 years ago
Can't checkout amended order. Error message saying "product cannot be purchased at this time."
Anna
London, United Kingdom • 1 years agoCannot link my debit card from apple wallet in the Sainsbury’s smartshop app.Have deleted the app and einstalled.Restarted device and got a new digital nectar card but unable to re register due to Sainsbury’s server issues.Any suggestions on what next to do would be gratefully received.
Ann Wenn
Brighton, United Kingdom • 1 years agoWon't allow me to book a slot of click and collect or view basket!
a smith
Chelmsford, United Kingdom • 1 years agounable to order for click and collect on my laptop
Bill
Camden, United Kingdom • 1 years agoSearch not working on app and website, most things out of stock including ALL Favourites. Teabag Search results in tea towels
Maidstone, United Kingdom • 1 years ago
App not working - website out of order as well. No notice from Sainsbury’s - really poor service.
Judith Smith
Annan, United Kingdom • 1 years agounable to check out and pay - bank says our end is OK and must be their end. Nothing on site.
Worthing, United Kingdom • 1 years ago
Search function broken
Heidi
Ledbury, United Kingdom • 1 years agoCannot book delivery slots.. says there’s an issue and can only go to homepage, has said this all day today
Kat
Bedford, United Kingdom • 1 years agoCannot book delivery slots.. says there’s an issue and can only go to homepage, this has been since yesterday.
Mary Berry
New Milton, United Kingdom • 1 years agoIssues with online shopping and phone app. Reported and other uses also apparently affected.
Roger Herbert
Kidderminster, United Kingdom • 1 years agoafter all items selected,cant book time slot. message says something like cant show this page
Northampton, United Kingdom • 1 years ago
Can't login to account says service error
Stretford, United Kingdom • 1 years ago
I cannot book a slot it keeps coming up with service error try again later and has done for at least 24 hours
wedy elliott surrey
Slough, United Kingdom • 1 years agocant log in to amend my order comes up forbidden
wedy elliott
Slough, United Kingdom • 1 years agocant log in to amend my order comes up forbidden
Bournemouth, United Kingdom • 1 years ago
Unable to log in. Unable to amend order
Jeanette Idle
Havant, United Kingdom • 1 years agoI am trying to place my order for Wednesday between 9 and 10am,but it will not accept my card that I always pay with.
Christine
York, United Kingdom • 1 years agoCannot display items
Manchester, United Kingdom • 1 years ago
CAN NOT CHECKOUT
Martin Akerman
Gloucester, United Kingdom • 1 years agoWas in using the site to amend an order when it started to break down and now it won't let me back in.
Never mind, Morrisons is working OK
S Donohue
Langford Budville, United Kingdom • 1 years agoCan’t access my current or previous orders
Debi
Droitwich, United Kingdom • 1 years agoWhy are there no frozen items
Bob
Glasgow, United Kingdom • 1 years agoSorry, there's currently a problem with our payment services. Please try again shortly.
WTH is this?
Elliott Hurley
Slough, United Kingdom • 1 years agoKeeps coming up 403 forbidden
Mrs V Allen
Slough, United Kingdom • 1 years agoerror 403
London, United Kingdom • 1 years ago
Checkout not working
E. Florence
Ashford, United Kingdom • 1 years agoOnline site still not functioning - goes back to a new software installation soon after Christmas. Site now unusable - missing pages, missing links.
G Dove
Chicago, United States • 1 years agoCan’t get into online account on website or app for delivery
E Florence
Alexandria, United Kingdom • 1 years agoImpossible to use their website still - missing pages and missing links.
Jen
Plymouth, United Kingdom • 1 years agoUnable to book a delivery slot. Site says no deliveries. Click and collect only
Ann Meadows
Slough, United Kingdom • 1 years agoweb site down
E. Florence
Alexandria, United Kingdom • 1 years agoSite online unusable still - missing pages and links.
Jen
Plymouth, United Kingdom • 1 years agoWebsite still not working, been out of order over a month now?.........?........
E. Florence
Alexandria, United Kingdom • 1 years agoWeb site unusable - pages and links missing.
Dirty Birty
Kensington, United Kingdom • 1 years agoCan't amend order. Technical issues sited and try again later
G Davis
Plymouth, United Kingdom • 1 years agoCurrently unable to take payment message 06.10 03/05/24
Alexandria, United Kingdom • 1 years ago
Site unusable - still missing pages and links.
Jan
Birmingham, United Kingdom • 1 years agoCannot confirm my updated shopping list
LINDA HEWETT
Nottingham, United Kingdom • 1 years agomy order booked for tomorrow morning has disappeared and all my previous orders have gone.
Beryl
Sutton Coldfield, United Kingdom • 1 years agoPayment system not working on online groceries.
Mrs Enid Florence
Ashford, United Kingdom • 1 years agoWeb site unusable - pages and links missing (now over 4 weeks of tech problems)
Jc
Plymouth, United Kingdom • 1 years agoUnable to book a delivery slot for 2 weeks Have you stopped doing online deliveries, before this recent It issue yesterday.
Bex
Reading, United Kingdom • 1 years agoNot working atm & sends me to the website instead of the app
Amy
Lincoln, United Kingdom • 1 years agoJust says not available
Carl
Peterborough, United Kingdom • 1 years agoI ordered food yesterday, now I can not go on the site to add more items, will I get my delivery tomorrow
Southampton, United Kingdom • 1 years ago
App is down
Brian
Newham, United Kingdom • 1 years agoProblem with payments server
Una Lynch
London, United Kingdom • 1 years agoCan’t get access to app or website
Kerry
Bristol, United Kingdom • 1 years agoUnable to get into grocery app
Colchester, United Kingdom • 1 years ago
App been down for 3 hours
Rowan
Norwich, United Kingdom • 1 years agocant log in and complete online shop
Alex King
Hayle, United Kingdom • 1 years agoWebsite not working
Cola
Hull, United Kingdom • 1 years agoDown for the second time today!
Claire Rodgers
Bristol, United Kingdom • 1 years agoOn line ordering not working.
Oxford, United Kingdom • 1 years ago
App not loading
Wen
Bromsgrove, United Kingdom • 1 years agoI can’t log on ap as not available neither is website,
Bradford, United Kingdom • 1 years ago
unable to complete online shopping
Sue
Preston, United Kingdom • 1 years agoUnable to check out and confirm payment.
Folkestone, United Kingdom • 1 years ago
App won’t let me in
mr g dacre
Gainsborough, United Kingdom • 1 years agouseless
Greenwich, United Kingdom • 1 years ago
Basket not updating
Nottingham, United Kingdom • 1 years ago
Crap app
David
South Croydon, United Kingdom • 1 years agoCan’t checkout. Payment system is down
M Williams
Ruardean, United Kingdom • 1 years agoPhone line cuts out dead when you try to ring them too.
Kings Lynn, United Kingdom • 1 years ago
can't process changes on the app
Leeds, United Kingdom • 1 years ago
system down wont accept payments
Susan Jude
Cwmbran, United Kingdom • 1 years agoWhere is my delivery? 879793756
Sutton Coldfield, United Kingdom • 1 years ago
no delivery, no reply on phone
Merthyr Tydfil, United Kingdom • 1 years ago
No delivery!!!
No receipt in email!
Where is it?!
Catherine Mahon
Barking, United Kingdom • 1 years agoUnable to get an e-receipt no email through with receipt on my order for today 24th April
Dudley, United Kingdom • 1 years ago
No sainsburys delivery this morning (due 8am - 9am)
to WV% 8DF
Royston Dyer
Ilfracombe, United Kingdom • 1 years agoNo e receipt has been sent so can't check substitute
Janice Taplin
Southwark, United Kingdom • 1 years agoUpon clicking “update order” it is impossible to check out.
The message “this product is not available for purchase at this time “ is displayed at the top of the page.
Additionally, when I call customer services from my mobile, the line drops out part way through the opening messages. I’ve reported this twice from my landline, but NOTHING has been done.
This is affecting other people too!!!
Chester-le-Street, United Kingdom • 1 years ago
Cannot amend order or. Book delivery
Sue
South Benfleet, United Kingdom • 1 years agoUnable to check out having amended an existing order. Have tried several times to no avoil
Maggie
London, United Kingdom • 1 years agoJust keep getting the same error message every time I try to check out: "This product cannot be purchased at this time."
No link to whatever product is causing the problem, no way of finding out what it is. Unable to check out.
D
Rugby, United Kingdom • 1 years agoCheckout not working. Unable to pay
Lisa Brsin
Banbury, United Kingdom • 1 years agoCan't check out, keeps saying something went wrong. Try again later.
Gravelines, France • 1 years ago
Have been trying intermittently but, unable to gain access to my account or place an order.
JD
Bristol, United Kingdom • 1 years agokeeps saying 'Sorry, there's currently a problem with our payment services. Please try again shortly.' ive tried different devices/internet browsers/cleared cache and cookies. Still no use after a week
Tokyo, Japan • 1 years ago
Not logging in
Hackney, United Kingdom • 1 years ago
Can’t checkout
TF
Bangor, United Kingdom • 2 years agoIt’s telling me they’re experiencing technical issues
Jp
Martlesham, United Kingdom • 2 years agoWon’t load items to basket
Cranleigh, United Kingdom • 2 years ago
Can't check out online orders
Nathalie Scowen
Croydon, United Kingdom • 2 years agoI can't update my sainsbury's groceries order online, it gets to the payment and then tells me product isn't available at this time but won't let me progress, is there something wrong here?
J
Chester-le-Street, United Kingdom • 2 years agoUnable to book a delivery slot loads available.
SAM
Wednesbury, United Kingdom • 2 years agoApp logging me out and screen has froze??
Malcolm Ronald Hathaway
Verwood, United Kingdom • 2 years agoNectar is not working this morning
Angie schofield
Shipley, United Kingdom • 2 years agoNot working
Pat nowell
Leeds, United Kingdom • 2 years agoCan’t make payment for grocery order
Lucy medlen
Ramsgate, United Kingdom • 2 years agoApp asking me to log in but saying password is wrong
Liverpool, United Kingdom • 2 years ago
Not logging in
Robert Wade
Glasgow, United Kingdom • 2 years agoTiming out
Ian Glynn
Manchester, United Kingdom • 2 years agoUnable to amend online order for tomorrow
Scottie Val
Redhill, United Kingdom • 2 years agoStill can't amend order on Sainsbury's groceries delivery website. Been trying for over an hour.
David
Newport, United Kingdom • 2 years agoSainsburys Shopping site not working
MP
Cardington, United Kingdom • 2 years agoFor over 4 hours now, I've been unable to search for anything on the Sainsbury's website. The Home page is fine, but as soon as I search for any item to add to my order, either singly or via a list, I get the page, "Something went wrong". I'm using a Windows desktop PC. I've tried on my Windows laptop with the same result. I've tried with Google Chrome and Microsoft Edge browsers, no difference. However, I've asked a neighbour to try the same on her iPad - all works fine!
Richardson
London, United Kingdom • 2 years agoCannot access favourites or place orders
Milton Farrar
Pudsey, United Kingdom • 2 years agoI am not able to amend my order
Mary Armitage
Sheffield, United Kingdom • 2 years agoI can't make additions to my order
Sarah
Yeovil, United Kingdom • 2 years agosays Sainsbury has a problem and try later, when trying to order a delivery
Karen S
Lambeth, United Kingdom • 2 years agoOnly the homepage is working.
Manchester, United Kingdom • 2 years ago
Can't access webstore.
SDS
Leytonstone, United Kingdom • 2 years agoCan login and access my order but unable to update it, get message "unavailable, try later". Have tried different PCs and different machines.
PEW
Stratford-upon-Avon, United Kingdom • 2 years agowill not allow changes to order
Mark
Mansfield, United Kingdom • 2 years agoOnly the home page is working
East Grinstead, United Kingdom • 2 years ago
Website and app down. Can't log in. it says service unavailable.
Mrs Jane Godlington
Outwell, United Kingdom • 2 years agoCannot amend my online order.
MP
Cardington, United Kingdom • 2 years agoOnly the home page is working
Mr olner
Atherstone, United Kingdom • 2 years agoCannot log in to sainsburys site
Joe
Amsterdam, The Netherlands • 2 years agoCan't reach the Sainsbury's website.
Eva
Canterbury, United Kingdom • 2 years agotiny pictures, no option to login. screen quickly becomes darker.
Tony
Southampton, United Kingdom • 2 years agoI keep getting this message "Sorry, there's currently a problem with our payment services. Please try again "
since Thursday
Jon Worsfold Jon @Worsfold online.co.uk
Leatherhead, United Kingdom • 2 years agoFor several days after selecting a delivery or collection slot, it comes back that you have a technical issue, try later. When will I be able to book a delivery slot for 9th April 24
Alan Smith
Huntingdon, United Kingdom • 2 years agoKeep getting "Forbidden 403" when trying to access my Sainsbury's account.
Easter Sunday - all store's closed, will this be the reason?
Mrs Sara Henham
Saint Leonards-on-Sea, United Kingdom • 2 years agoClick on app and just keeps saying ...oops there is a problem
Jo Hinks
Enfield, United Kingdom • 2 years agoSpinning wheel. Can't openorders page
Gateshead, United Kingdom • 2 years ago
Can’t amend order
Croydon, United Kingdom • 2 years ago
Placed order on chop chop at 17.05 and the tracking states that it isn’t even in progress! Delivery in 60 minutes? Really?
Chester, United Kingdom • 2 years ago
I can’t log in. Site has a white page after me pressing log in.
Alan
Gainsborough, United Kingdom • 2 years agoBrought myself a e gift voucher for sainsbury's and done my shopping queued up for ages to say gift card is down I wasted 3 hours of my time today no notice on entrance? ruined my day
Southampton, United Kingdom • 2 years ago
communication error on giftcard
Rosemary White
Winchester, United Kingdom • 2 years agoSainsbury's website and app keep crashing when I try to proceed to the payment page!
Sam
Leeds, United Kingdom • 2 years agoOrdered for delivery for this morning. Money has not been taken, no confirmation email, can't get onto the app to check what's going on. Second consecutive Saturday this has happened.
Semistra
Bromley, United Kingdom • 2 years agoSlot booking not working
Ec
Ealing, United Kingdom • 2 years agoApp not loading, buffering
Yvonne Gentry
Basingstoke, United Kingdom • 2 years agoI have amended my online grocery order for delivery tomorrow but it keeps showing this product is not available. NO actual products highlights so must be the website
Waltham Forest, United Kingdom • 2 years ago
Can't checkout to update order
E. Florence
Ashford, United Kingdom • 2 years agoStill impossible to order online as at 21st March. Site will not bring up pages and links missing.
Lisa Brenner
Slough, United Kingdom • 2 years agoKeep getting 403 forbidden, can't change order & also can't check if it's coming!
Paul
Gateshead, United Kingdom • 2 years agoApp won't startup, stuck on splash screen
B
Southampton, United Kingdom • 2 years agothe log in screen will not come up and I have deleted cookies and browsing history and nothing works
Slough, United Kingdom • 2 years ago
I'm receiving error message Forbidden 433
Steve
Saffron Walden, United Kingdom • 2 years agoYou will not answer the phone to tell me if my order is coming. Should I stay in and wait or not.
Wisbech, United Kingdom • 2 years ago
Everything is down smartshop payment cards not working cash only
R Peverel
Carshalton, United Kingdom • 2 years agoNorth Cheam Sainsburys only accepting cash
L Millar
Chelmsford, United Kingdom • 2 years agoOnline shopping order not processed and delivered
M S
Newton Abbot, United Kingdom • 2 years agoClosed due to network failure.Barnstaple
Luke
Nottingham, United Kingdom • 2 years agoSainsbury's delivery service is down. No deliveries to be made today. Leaves me fucked.
Aw
Reading, United Kingdom • 2 years agoNationwide smartshop down and card payment issues
Paul McCarthy
Wembley, United Kingdom • 2 years agoSainsburys Kingston Sury Basin
Self serve guns not working.
Cards not accepted at tills (systems refusing)
Can pay by CASH! (hope the banks are reading this)
8am 16/03/24
Tom
Wandsworth, United Kingdom • 2 years agoSainsburys Godalming crashed wifi etc card payment
Lorraine
Ingleton, United Kingdom • 2 years agoWanted to update my password, tied for an hour no joy it accepted new password when tried to log in kept saying I need to renter it I was locked ouout
Going around in circles frustrated
Mrs J Tong
Canterbury, United Kingdom • 2 years agoPayment greyed out on Sainsburys today, unable to confirm my slot because if this
Redruth, United Kingdom • 2 years ago
Login page not loading
Karen
Leigh, United Kingdom • 2 years agoCode to email not received ? Can't get in my account
Craigavon, United Kingdom • 2 years ago
Have been trying for an hour to login
Mrs Enid Florence.
Ashford, United Kingdom • 2 years agoTrolley will not present yet again - cannot place my order. We note adding an item does not register but a sum comes up only which we cannot view.
patrick
Zurich, Switzerland • 2 years agocant login to the groceries area
Bolam. George
Bristol, United Kingdom • 2 years agoI cannot retrieve messages from my credit card account and I am very unhappy about it.
Pauline Watts
Frinton-on-Sea, United Kingdom • 2 years agoTrying to checkout in Frinton, Essex and repeatedly getting “ Sorry, there's currently a problem with our payment services. Please try again shortly.”
Lynda Bennett
Bridgwater, United Kingdom • 2 years agoThis product not available message, no idea what that means/ Unable to check out.
Amanda Beanland
Northallerton, United Kingdom • 2 years agoGoes to completely white page
Mrs E Florence
Ashford, United Kingdom • 2 years agoWebsite not functioning properly - basket will not present, cannot amend order/items will not load, cannot check out and therefore cannot order.
Cheryl grainger
Colchester, United Kingdom • 2 years agoApp won't load, tried un installed and re installed still not loading
Glammo
Croydon, United Kingdom • 2 years agoConfirmation email not sent
Redmond
Slough, United Kingdom • 2 years agoCan't access my Sainsbury's or Nectar Account's.
Deborah Beard
London, United Kingdom • 2 years agoTried to save offers before shopping but nectar kept telling me there was a problem and it hadn't updated from previous day.
jim
Leytonstone, United Kingdom • 2 years agono products on sainsburys chop chop
Alex
Milnthorpe, United Kingdom • 2 years agoGetting denied access for the SA website.
Mrs Susan Marsh
Coventry, United Kingdom • 2 years agoSays access denied when try to checkout after amending order.
Susie Gould
Basingstoke, United Kingdom • 2 years agoUnable to checkout Thursday 7th March 2024. 11.34
Joyce
Bristol, United Kingdom • 2 years agomessage says access denied
Chez
Leicester, United Kingdom • 2 years agoAccess denied
Mary Burkin
Harringay, United Kingdom • 2 years agoI've just gone online to place an order. I cant access the site? It's coming up with the following message.Access Denied
You don't have permission to access "http://www.sainsburys.co.uk/shop/gb/groceries?" on this server.
Reference #18.25431502.1709811011.11eb96e
I'm not having problems with any other site?
Sharon Lesley
Bexleyheath, United Kingdom • 2 years agoAccess denied to server to check out
mavis crofts
Poole, United Kingdom • 2 years agoaccess denied
Harrogate, United Kingdom • 2 years ago
Server down
Chester, United Kingdom • 2 years ago
Can’t access server
Mike - Derby
Derby, United Kingdom • 2 years agoAccess denied - you don't have permission to access
L Giles
Monmouth, United Kingdom • 2 years agoI wanted to go to favourites but it tells me I do not have access so cannot finish my order. So I guess I will have to go to Ocado or waitrose instead
Carol Hazel.
Hackney, United Kingdom • 2 years agoI have not been able to access my account. It says Access Denied.
Please help.
J Woodcock
Hastings, United Kingdom • 2 years agoAccess Denied repeatedly coming up just now
Jay
Swansea, United Kingdom • 2 years agoSite down
Deal, United Kingdom • 2 years ago
Access Denied
You don't have permission to access "http://sainsburys.co.uk/" on this server.
Reference #18.951a7b5c.1709810835.1ae613b6
N. Mayo
Newham, United Kingdom • 2 years ago"Access denied". You don't have permission to access "http://www.sainsburys.co.uk/gol-ui/SearchResults/beetroot%20salmon" on this server.
Reference #18.25431502.1709810822.111337a
David
Carlisle, United Kingdom • 2 years agoAccess Denied
You don't have permission to access "http://sainsburys.co.uk/" on this server.
Reference #18.b51a7b5c.1709810761.9cf3a65
bob harris
Basingstoke, United Kingdom • 2 years agohttps://sainsburys.co.uk
Miss M Hughes
Edinburgh, United Kingdom • 2 years agoAcccess denied to website.
Nigel William Pickett
Ascot, United Kingdom • 2 years agoSays I don't have permission to access Sainsbury's groceries website.
Ruth Sweet
Malmesbury, United Kingdom • 2 years agoI can't login. I get an Error message saying my server denies access
Andy
Brent, United Kingdom • 2 years agoJust get access denied
A Swain
Yeovil, United Kingdom • 2 years agosays access denied
susan
Cullompton, United Kingdom • 2 years agoaccess denied
Peter Louis
Brighton, United Kingdom • 2 years agodenied access
Sharon Allen
Newham, United Kingdom • 2 years agoCan't log in to home insurance portal it has technical issues
Paul Morris
Warminster, United Kingdom • 2 years agoGet blank screen when trying to book a slot
Mary McCormack
Manchester, United Kingdom • 2 years agoNot receiving email with code, have tried a number of times and also checked spam
Esther
Edgware, United Kingdom • 2 years agoCant add anything to cart
Jeanette Arksey
Hackney, United Kingdom • 2 years agoHaving problems logging into my account
Ann Anthony
Southall, United Kingdom • 2 years agocant amend my order 5/03/2024
Ludlow, United Kingdom • 2 years ago
I cannot update and checkout
Sara
Cardiff, United Kingdom • 2 years agoCan’t order anything
Marion Thompson
Slough, United Kingdom • 2 years agoCan't log in to book delivery slot
Batley, United Kingdom • 2 years ago
Can’t amend an order
Jane Garland
Slough, United Kingdom • 2 years agoWill not let me log in on the app, tells me to go through online but this is showing a problem and will not let me log in there
Mrs Dunham
Harpenden, United Kingdom • 2 years agounable to checkout out of shopping -basket disaapears as soon as i click on check out!
Portishead, United Kingdom • 2 years ago
Keeps randomly closing
stephen murray
Amsterdam, The Netherlands • 2 years agosays 403 forbidden
Bournemouth, United Kingdom • 2 years ago
I cannot seem to log in to Sainsbury’s groceries I log in and then screen goes blank
Blessington, Ireland • 2 years ago
Sorry, there's currently a problem with our payment services. Please try again shortly.
Jame
Bristol, United Kingdom • 2 years agoCan't access website
P Thrussell
Crawley, United Kingdom • 2 years agoCan’t amend my order
mary williams
Lowestoft, United Kingdom • 2 years agocan't amend order or checkout
Leeds, United Kingdom • 2 years ago
Unable to check out on app
Joe
Holbeck, United Kingdom • 2 years agoApple Pay not accepted
Su Lowe
Frome, United Kingdom • 2 years agoSorry, there's currently a problem with our payment services. Please try again shortly.Error message been nearly 24 hours tried Edge & Chrome no go
Janet Elkington
Altrincham, United Kingdom • 2 years agoNot receiving order confirmation email
Dartford, United Kingdom • 2 years ago
Unable to amend my order
vivien walsh
New Milton, United Kingdom • 2 years agocannot check out says you have problem since yesterday
J
Bonnybridge, United Kingdom • 2 years agoI've been trying to pay for tomorrow's grocery shop for over an hour now.
!This product cannot be purchased at this time.
Is all that comes up on the payment page.
Freya
Gateshead, United Kingdom • 2 years agoTold checkout is unavailable
Susan Ramsay
London, United Kingdom • 2 years agoThere seems to be a problem ordering certain products! If you go into their website the products are there but when you log in, they disappear!!
A M Cowan
Drighlington, United Kingdom • 2 years agoAny get through login process to buy something. Keep getting same error message.
Blackpool, United Kingdom • 2 years ago
This is the second week that I have tried to order online; my trolley is showing empty and it will not accept adding any products. However, when I go to the app on my phone they all show in my basket so are being added without showing on the computer website.
Steph Hannam-Swain
Barnsley, United Kingdom • 2 years agoWhen I try to check out it says “cannot order product” and won’t let me pay
Catherine
Spalding, United Kingdom • 2 years agoNectar app won’t let me log in won’t load
mary williams
Lowestoft, United Kingdom • 2 years agocant amend order or check out
Gale Winskill
Inverkeithing, United Kingdom • 2 years agoMy Sainsbury app won’t log me in and appears to no longer have any of my data.
Gainsborough, United Kingdom • 2 years ago
Takes a minute to respond to each key press.
Andrew Steele
Tiverton, United Kingdom • 2 years agoApp loses connection. Not usually 2FA code to log back in
Peter corbishley
West Malling, United Kingdom • 2 years agoNot received any email with a log in code.
John Fleming
Lenzie, United Kingdom • 2 years agowon't let me check out. Website been really glitchy all night
Rob S
Lancaster, United Kingdom • 2 years agoMessage at checkout. "Sorry, there's currently a problem with our payment services. Please try again shortly."
Matthew hine
Shrewsbury, United Kingdom • 2 years agoIt keeps saying error adding items to trolley please check your connection
Roy Baker
Waterlooville, United Kingdom • 2 years agoApp keeps crashing saying items cannot be added to the basket, but it does add it.
Then it errors when you try and check out. With
“GOL_Hybrid.serviceUn-AvailableError error 1.)
With the option to Start Again.
This has been happening since about 8pm on 22nd Feb
Lewisham, United Kingdom • 2 years ago
No addresses. Can’t add a new address
Diane
Nottingham, United Kingdom • 2 years agoItems not loading
Emma
London, United Kingdom • 2 years agoThrowing error messages repeatedly
Hackney, United Kingdom • 2 years ago
Unable to update my order
Horsham, United Kingdom • 2 years ago
Won’t load trolley
Ruth Doherty
Hamilton, United Kingdom • 2 years agoCannot get into app to anend an order for tomorrow
Keeps telling my my internet is down but its not.
Brian John Barrett
Leighton Buzzard, United Kingdom • 2 years agonot updating when qtys clicked - unable to process final payment/confirm order
Mrs Nicola Adams
Henlow, United Kingdom • 2 years agoGlitching -can't pay
Js
Ilford, United Kingdom • 2 years agoCannot check out on line or on the app
AA
Watford, United Kingdom • 2 years agoVarious buying and check out problems.
S holt
Macclesfield, United Kingdom • 2 years agoCant update basket then add too many cant remove items keeps telling me no internet when there is
Rubbish service cant get hold of a real person due to move home and wanted to put in a full big order shocking
Christina Fulton
Redditch, United Kingdom • 2 years agoUnable to checkout - says it is a GOL_Hybrid.Service.UnavailableErrir error 1
Lillian King
Bradford, United Kingdom • 2 years agoWebsite not working. Can’t checkout
Colette Gillan
St Helens, United Kingdom • 2 years agoCan not activate site
Sam Briggs
Rayleigh, United Kingdom • 2 years agoStates there is a problem with payment service at moment.
Dunstable, United Kingdom • 2 years ago
Site isn't working on app or website!!!
AliF
Peterborough, United Kingdom • 2 years agopayment services are down
B
Cardiff, United Kingdom • 2 years agoOpens then pings a pop up
Woking, United Kingdom • 2 years ago
Sainsburys app ans website not letting you add items or checkout
Stamford, United Kingdom • 2 years ago
Cannot edit order
Kaz
Hastings, United Kingdom • 2 years agoUnable to checkout
Princes Risborough, United Kingdom • 2 years ago
Cannot add or check out
Lianne
Sheffield, United Kingdom • 2 years agoCan not check out with my online shop
Diane Baker
Maidstone, United Kingdom • 2 years agoCan’t add or remove items from my shopping order
Hartley Wintney, United Kingdom • 2 years ago
Not allowing check out
Loughborough, United Kingdom • 2 years ago
Unable to adjust Nectar info or even change password
Pamela
Craigavon, United Kingdom • 2 years agoAll fine until I try to check out, at which point it says there must be a problem with my card - which there isn't.
gillian atkinson
Preston, United Kingdom • 2 years agoSorry, there's currently a problem with our payment services. Please try again shortly.
J Bailey
Hackney, United Kingdom • 2 years agoI have been locked out of my online account. Was asked to create new password did so but it kept asking me to repeat the steps. I made changes to the password for that reason believing something was wrong with my password. I tried log into my account using a different device but still experiencing the same issue it keep asking me to repeat my password. Please unlock my account been having getting online since last month after looking through tu online. I was not aware I should have been using one password for all companies involved with Sainsbury’s.
Thank you
Steve
Loughborough, United Kingdom • 2 years agoCannot checkout online. Had to order over phone. Customer Service guy say they have a fault at their end.
annmarie
Greenford, United Kingdom • 2 years agoI am receiving the following information when trying to pay online ...'Sorry, there's currently a problem with our payment services. Please try again shortly.
This has been happening for the last 2 days
Mrs Hazel jay
Milton Keynes, United Kingdom • 2 years agoCan’t log in
GG
Cosenza, Italy • 2 years agoCan’t login
Mrs. E Wilkinson
Dukinfield, United Kingdom • 2 years agoCan't go to checkout
Spipe
Colchester, United Kingdom • 2 years agocant checkkout
Deborah Smith
Wymondham, United Kingdom • 2 years agoNot able to check out my new slot
Liverpool, United Kingdom • 2 years ago
No payment page available
Moira
Sleaford, United Kingdom • 2 years agoI haven't been able to checkout and my basket expires soon. Keeps telling me there's a problem
Dsm
Newport, United Kingdom • 2 years agoCan't check. Reports a problem
Diane
Ulceby, United Kingdom • 2 years agoKeeps showing 'something went wrong ' message
C
Wembley, United Kingdom • 2 years agoCannot check out on the Sainsbury's grocery site.
Plymouth, United Kingdom • 2 years ago
can't seem to check out on multiple browsers/hardware
Alvey Lee
Bolsover, United Kingdom • 2 years agoSainsburys web site on line not responding. Sorry we cannot show you this page at the present time.
Leeds, United Kingdom • 2 years ago
Logged me out and would not check me back in. Kept goimg back to log in page
Di Lightowler
Chesterfield, United Kingdom • 2 years agoThe site allows me to put items in the basket but every time I try to check out it says there is something wrong with the page
Tim
Newton Abbot, United Kingdom • 2 years agoUnable to checkout - several hours now as per others reports
Anya
Whitstable, United Kingdom • 2 years agoCannot checkout
Graham Beer
London, United Kingdom • 2 years agoUpdated my order but can't check out.
Gaynor Carrington
Derby, United Kingdom • 2 years agoUnable to complete my delivery order as cannot go to checkout to pay. Just keeps saying back to homepage.
Tracey
Trowbridge, United Kingdom • 2 years agoSite says Sorry, we're having trouble showing you this page right now. Please try again later.
Reboot, clear cache etc. not helping.
Emz
Tarleton, United Kingdom • 2 years agoEach time I try to checkout on my grocery order a message comes up saying there is trouble displaying the page and it redirects it to the home page.
Gordon Kellas
Dundee, United Kingdom • 2 years agoHave been trying to checkout for an hour - keeps returning me to Home Site
Arlette Ghislaine Joy
Fulham, United Kingdom • 2 years agocannot check out
Southampton, United Kingdom • 2 years ago
cannot checkout
Kevin Ford
Bodmin, United Kingdom • 2 years agoUnable to checkout
Kent
Royal Tunbridge Wells, United Kingdom • 2 years agoCan't check out keeps saying there is a problem return to home page
Rayleigh, United Kingdom • 2 years ago
Cannot Checkout sends me to Homepage
Cj
Glasgow, United Kingdom • 2 years agoCannot checkout as an issue with sending me to checkout page
Brian
Bristol, United Kingdom • 2 years agocannot check out says return to homepage
Rossendale, United Kingdom • 2 years ago
Cannot check out shopping
Cindy mansour
Lancaster, United Kingdom • 2 years agoCan't checkout online order it says return to homepage
Briton Ferry, United Kingdom • 2 years ago
I am unable to proceed to payment page
Bristol, United Kingdom • 2 years ago
I cannot check out my delivery book in slot. This happened earlier in the week trying to update my delivery slot for that week You also said my payment had been declined but it was your system !!!!!!!!!!!
Lancaster, United Kingdom • 2 years ago
For past 20 mins, every time I try to check out I get message:
Something went wrong
Sorry, we're having trouble showing you this page right now. Please try again later.
Rhiannon
Penarth, United Kingdom • 2 years agoWouldn't let me check out.. been trying for hours..
nicole
London, United Kingdom • 2 years agocannot access website for last 25 mins
Adrian
Sheffield, United Kingdom • 2 years agoSo slow, even worse than usual!
susannah cotton
Birmingham, United Kingdom • 2 years agocannot checkout..
Amy Capewell
Stockport, United Kingdom • 2 years agoCannot checkout / load trolley
Christine Hyam
Maidstone, United Kingdom • 2 years agoI am unable to checkout for my delivery tomorrow
Exeter, United Kingdom • 2 years ago
cannot check out
Jane shaw
Windsor, United Kingdom • 2 years agoWon't let me check out
Peacehaven, United Kingdom • 2 years ago
cant checkout
Yvonne Waite
Colyton, United Kingdom • 2 years agoCannot amend order. Says there is a problem when I go to checkout
Consett, United Kingdom • 2 years ago
Unable to checkout
A Allsop
Belper, United Kingdom • 2 years agoUnable to check out. Been trying on and off for five hours.
Libby Workman
Birmingham, United Kingdom • 2 years agoCan't check out for groceries - says there is a problem showing the final page.
David Moore
Bristol, United Kingdom • 2 years agoCannot place the order via checkout, it says something went wrong
Aberdeen, United Kingdom • 2 years ago
unable to checkout
A Neate
Bristol, United Kingdom • 2 years agoCan't check out
Trish
Dunfermline, United Kingdom • 2 years agoUnable to check out on my groceries
SNP
Didcot, United Kingdom • 2 years agoWhen trying to check out site gives 'page not available'. Can't amend order
Ruth
Derby, United Kingdom • 2 years agoI cannot checkout and its changed my delivery date tho I reverted it.
Tried several times over the last few hours.
Jack
Mangotsfield, United Kingdom • 2 years agoWhen trying to check out i get a message saying the page is not available
Natalie
Nottingham, United Kingdom • 2 years agoKeeps saying error when I got to checkout
Royal Tunbridge Wells, United Kingdom • 2 years ago
Unable to checkout
Velveteen
Barnsley, United Kingdom • 2 years agoCan not check out basket
Carrott
Burton-on-Trent, United Kingdom • 2 years agoCan't pay
Mags Phelan Stones
Greenwich, United Kingdom • 2 years agoCheckout page not available
Mary Cleeves
Derby, United Kingdom • 2 years agoWhen I try to checkout after making amendments i get an error message advising that they're having trouble showing page
Sandra Taylor
Banbury, United Kingdom • 2 years agoCannot complete checkout
Pauline Blankley
Hertford, United Kingdom • 2 years agoUnable to check out my shopping
Philip
Stevenage, United Kingdom • 2 years agoUnable to update and checkout
Liverpool, United Kingdom • 2 years ago
Won’t let me check out
Gill Balch
Cleckheaton, United Kingdom • 2 years agotried all day to checkout !!!
Sally Pillinger
Gloucester, United Kingdom • 2 years agoI cannot check out on the Sainsbury's website. Can you explain why please? I am able to do so on other websites as normal.
Nottingham, United Kingdom • 2 years ago
I cannot checkout to reserve my slot, already expired once and had to try again!
Ketty
Bourne End, United Kingdom • 2 years agoCan’t check out there’s a problem asks me to return to home page
Denise
Bristol, United Kingdom • 2 years agoCan't checkout
Ashford, United Kingdom • 2 years ago
Can't checkout
Bletchley, United Kingdom • 2 years ago
Unable to check out
Ches
Crawley, United Kingdom • 2 years agoI can’t go to check out. Crawley area
Mr Robert L Sowden
Penzance, United Kingdom • 2 years agoCan't checkout. Had same problem last Wednesday so went to Tesco website.
Robert
Val Spargo
Southwark, United Kingdom • 2 years agoCan’t check my order out
GEOFF BLAIR
Glasgow, United Kingdom • 2 years agounable to check out
Plymouth, United Kingdom • 2 years ago
cant check out
Susan Turner
Nottingham, United Kingdom • 2 years agoI have saved my grocery order, as usual but can not check out. I created my order yesterday evening and had numerous tries at checking out to now avail. I have tried again this morning both on my iPad and mobile. I have had a weekly order for years without problem so I do know what aim doing
Rosemary Rodford
Liverpool, United Kingdom • 2 years agoCannot check out my amended order for tomorrow 17th February.
Luton, United Kingdom • 2 years ago
checkout no working
Michael Piggott
Horley, United Kingdom • 2 years agoCannot login . Cannot get past initial screen login, name and last three digits of mobile number, system returns a passcode to my phone but reports an error of "timed out"
Linda Schofield
Gateshead, United Kingdom • 2 years agoSainsbury, s Arnison Centre Durham Smartshop not working, staff say Wi-Fi is down but the self scan tills and the manned checkouts are still working. Thurs 15/2/2024
Sb
Preston, United Kingdom • 2 years agoSmart shop down
Shrewsbury, United Kingdom • 2 years ago
cannot update and checkout
Linda Sharp
Attleborough, United Kingdom • 2 years agoNot sending emails confirming amended order no text messages that are usually sent day before order due to be delivered
Fred harris
Harringay, United Kingdom • 2 years agoHarlow store smart shop crashed
Ash
London, United Kingdom • 2 years agoShrewsbury. Cannot get to accept changed order. Stops at payment summary with Cannot order product.
Sarah Thomas
Newton Abbot, United Kingdom • 2 years agoWebsite wouldn't go to check up page
Samm
Taunton, United Kingdom • 2 years agoUnable to check out - been like it for a couple of days
Lesley
Wakefield, United Kingdom • 2 years agoCannot checkout on online shopping
Julia burford
Ware, United Kingdom • 2 years agoWhen go to check out just says return to home page
Olive Millar
Lewisham, United Kingdom • 2 years agoThe Sainsburys website has crashing for about a week now. Pages just won’t load.
R walters
Nottingham, United Kingdom • 2 years agoWouldn’t let me checkout…so I’ve lost my order!
It said ‘something is wrong ,please try again later’ kept trying but not working
Jacboo
Clitheroe, United Kingdom • 2 years agoUnable to checkout order keeps starting whoops something is wrong
Bristol, United Kingdom • 2 years ago
Can’t check out - been trying for 4 hours. Have ended up having to cancel my delivery
Kathleen Millman
Shrewsbury, United Kingdom • 2 years agothis product cannot be purchased at the present time
can't checkout and pay for my grocery order
SylviaNewton
Ossett, United Kingdom • 2 years agoCannot log in have changed pass word and payment details
Sue Taylor
Grantham, United Kingdom • 2 years agoCan’t log in Feb 13 10.30am
Mary
Bridgnorth, United Kingdom • 2 years agoI cannot check out. I get product not available at this time so I have to ring them to check out. It's very boring
Andover, United Kingdom • 2 years ago
App cannot retrieve delivery slots, I have also received email confirming order which isn't displayed in app. So I can't edit it.
Janet Cosgrove
Saltcoats, United Kingdom • 2 years agoCan't open Sainsbury's site for my grocery shop.
paul stuart
Chesham, United Kingdom • 2 years agono reaction to sign in for two days
Basingstoke, United Kingdom • 2 years ago
App not working
Basingstoke
Sutton Benger, United Kingdom • 2 years ago
Trued to log in. Says Try later.
Have tried unsuccessfully
Can you help. Or, is the site down. Thankyou.
Ron Curry
Stowmarket, United Kingdom • 2 years agoUnable to log in
Croydon, United Kingdom • 2 years ago
Refuses to let em log in?
London, United Kingdom • 2 years ago
cant login
Chester, United Kingdom • 2 years ago
I have been trying to login to Sainsbury online shopping for past 6 hours.
Plymouth, United Kingdom • 2 years ago
Unable to purchase for online shop
Geoff Bone
Sunderland, United Kingdom • 2 years agoCannot access order which is due for delivery today
G hughes
Kilgetty, United Kingdom • 2 years agoIt won't let me log on
Liz fox
Enfield, United Kingdom • 2 years agoWebsite not loading in enfield
P.B
Enfield, United Kingdom • 2 years agoCan log in but Not responding after that
Denise
Enfield, United Kingdom • 2 years agoCan't login to get my offers.
Cardiff, United Kingdom • 2 years ago
Payment issues
Kat
Milton Keynes, United Kingdom • 2 years agoWon't start up error code LVDCON6
Ian
Prenton, United Kingdom • 2 years agoIt says there's a problem and if it persists to call them - tried calling, what a joke that was!
Mark oliver
Plymouth, United Kingdom • 2 years agoWon't start up error code LVDCON6
Nicola Pearson
Colchester, United Kingdom • 2 years agoUnable to get on the app, or online comes up with login error code LVDCON6
Dublin, Ireland • 2 years ago
error code: LVDCON6
Jen.
Lincoln, United Kingdom • 2 years agoCan't check out - says 'This product cannot be purchased at this time.'
Leigh, United Kingdom • 2 years ago
App and Website are down
Nerys
Llangollen, United Kingdom • 2 years agoblank when searching for goods, then says error
liv
Dunstable, United Kingdom • 2 years agowebsite not responsive
Mark
Letchworth Garden City, United Kingdom • 2 years agomy account screen is blank, unable to log in to amend order
NW
Bristol, United Kingdom • 2 years agoDelivery is 2 hours late, the helpline keeps hanging up on me, and Facebook messenger is an unhelpful bot not a human
S. Basset
Seaford, United Kingdom • 2 years agoCan’t login, site down.
Glenys Bennett
Wimbledon, United Kingdom • 2 years agoUnable to place an order or book a delivery slot.Screen comes up blank.
Gosport, United Kingdom • 2 years ago
it wont let me log in at all
Cardiff, United Kingdom • 2 years ago
Lost all my data
Cardiff, United Kingdom • 2 years ago
Can’t login
Milton, United Kingdom • 2 years ago
Online order just deleted and can't book another slot
Prudhoe, United Kingdom • 2 years ago
Can’t order
Ali
Cardiff, United Kingdom • 2 years agoI can’t login in on any device
Elizabeth Russell
Newton Abbot, United Kingdom • 2 years agoSainsbury’s app says I have no saved address or previous orders! Have been ordering on line since 2020.
Miss Janet Crouch
Saint Leonards-on-Sea, United Kingdom • 2 years agoPlacing an order online cannot checkout
D
London, United Kingdom • 2 years agoCan't search on website. Says wait. 10 minutes later no difference
Rosemary Dixon
Wimbledon, United Kingdom • 2 years agoCannot. Get online to make an order
Linda bland
Southwark, United Kingdom • 2 years agoIs the online shop not available 31/1/24 won’t let me login states asking for my address etc
Angela
Crowborough, United Kingdom • 2 years agoCan't get any dates/times for saver slots. Was told site would be fixed by Wednesday. It hasn't
Dorothy McKillop
Grimsby, United Kingdom • 2 years agoWhen I try to login to Sainbury's grocery online I keep getting 403 Forbidden
Nigel Flynn
Sittingbourne, United Kingdom • 2 years agoUnable to book a home delivery for any date in February
Nottingham, United Kingdom • 2 years ago
unable to login, checkout, search
Dot
Edinburgh, United Kingdom • 2 years agoI haven't been able to log in to groceries account for a week.
Bob K
Rayleigh, United Kingdom • 2 years agoNo issue with my credit card, but Sainsburys reports "Payment Failed" and also won't allow spend of Nectar points.
Penny O'Dell
Chigwell, United Kingdom • 2 years agoI cannot make changes to my order due for delivery Tuesday 11-3pm
Vivienne Behrendt
Ascot, United Kingdom • 2 years agocannot log in to my click and collect account
Marian Cotter
Gosport, United Kingdom • 2 years agoSainsbury’s delivery service is not on line
Dave
Manchester, United Kingdom • 2 years agoApp logged out (was working this morning) and password not working despite being saved on phone.
Newham, United Kingdom • 2 years ago
My iPhone 5s has recently not been able to use your website as content doesn’t load I’m assuming you have upgraded the iOS beyond 12
Jan
Brent, United Kingdom • 2 years agoSainsburys website down again
Susy
Slough, United Kingdom • 2 years agoError 403 can't amend order
Roger Douglas
Lewisham, United Kingdom • 2 years agoAll delivery slots from next Monday are showing as "unavailable"
R Squance
Exeter, United Kingdom • 2 years agoCan’t login to my Sainsbury’s account
Newport, United Kingdom • 2 years ago
Sainsbury’s won’t let me log in.
S. Potts
Sheffield, United Kingdom • 2 years agoLogin page blank, unable to navigate from advertising to grocery fields. Has been like this for a month. Have been a loyal customer to Sainsburys for 10 years! Sorry, don't dictate to me that I should purchase new tech devices to solve their problem! I shall take my custom elsewhere!
Slough, United Kingdom • 2 years ago
403
Chandra Singh
Ilkeston, United Kingdom • 2 years agoUnable to log n
Cambridge, United Kingdom • 2 years ago
Not working to book a slot on the website
47 Ravelston Gdn EH4 3LF
Edinburgh, United Kingdom • 2 years agoDelivery late
S Metcalfe
Loughborough, United Kingdom • 2 years agoI cannot get onto Sainsbury’s website
Anne Walsh
Wilmslow, United Kingdom • 2 years agoCan’t log in. Just get bank page.
Christine
High Wycombe, United Kingdom • 2 years agoWhy won't they fix it.
Brian Waterfield
Braintree, United Kingdom • 2 years agoLog in page not downloading
Amsterdam, The Netherlands • 2 years ago
website down shropshire 11.31
Tom Colley
Leeds, United Kingdom • 2 years agoI can't access Sainsbury's website in Wakefield area west yorkshire. It does come up but disappears when I scroll down. can you tell me when you expect it to be back up and running properly
Regards Tom
Barry
Putney, United Kingdom • 2 years agobook a slot not opening
Milton Keynes, United Kingdom • 2 years ago
Can’t login to to do a shop.When I book a slot it goes off.
L V Lewis
Swindon, United Kingdom • 2 years agoCannot log in for my for my groceries as I did to the
end of 2023
Mark Spring
Hackney, United Kingdom • 2 years agoHave not been able to log in to site for about one week if not longer.
Caroline
Haywards Heath, United Kingdom • 2 years agoCan’t log in to sainsburys again. Annoying when you pay £80 a year for deliveries
S. Potts
Sheffield, United Kingdom • 2 years agoThis is ridiculous! I have been trying to get my groceries done for over a week! Advertising comes up but unable to log in or navigate past the rubbish to get to the meat, rendering it UNfit for purpose! I've done everything that they suggest on 2 different devises, with the same result, and Google now thinks that I'm up to some funny business because I've wiped out both caches! You also can't contact anyone, and no-one seems to be monitoring the content even though this site confirms that their server is up and running! I'm disabled and rely heavily on having my groceries delivered. This is causing me much inconvenience and frustration and they are seemingly ignorant!
Deal, United Kingdom • 2 years ago
not workin
N Mattock
Nottingham, United Kingdom • 2 years agoUnable to get into Sainsbury's Online shopping website because can to log in. I have tried, over last four days about 40 times !
John hogan
Walthamstow, United Kingdom • 2 years agoUseless. Down more than up
Carol
Northampton, United Kingdom • 2 years agoCan’t see what shopping you have this week - blank screen
Steve Bessant
Birmingham, United Kingdom • 2 years agoTrying to amend a shopping delivery order for tomorrow. Site just shows general advertising of offers etc. I can search for individual items but can’t access the usual list of categories (fruit and veg, dairy, bakery, household etc,etc.). Not usable for a proper shop.
Maureen Whitaker
Sheffield, United Kingdom • 2 years agoGet preliminary page but up as soon as I scroll ,page becomes blank
JULES
Whitby, United Kingdom • 2 years agoCAN'T LOG IN
Sheila Axton
Woking, United Kingdom • 2 years agoWould like to cancel my order for tomorrow but can’t log in to my account.
Lin
Haywards Heath, United Kingdom • 2 years agoUnable to log in since late afternoon, 17th January.
Jenny Stapleton
Ashbourne, United Kingdom • 2 years agoCan’t log in
C Ward
Crook, United Kingdom • 2 years agoCan’t log into my sainsburys grocery account. Tried logging into other sites which work
Bromley, United Kingdom
Southall, United Kingdom • 2 years agoLog in page is blank.
Donald Waters
Bedford, United Kingdom • 2 years agoTry to log on but screen goes blank is has happen each time I’ve tried over the last 20 houres
H H
Spilsby, United Kingdom • 2 years agoI can’t access sainsbury website to do my weekly online shopping. Page is blank
Broseley, United Kingdom • 2 years ago
Won’t. Open
Vivien Thow
Crieff, United Kingdom • 2 years agowent to place order 15/1. After 2 items could not order any. Tried repeatedly but no progress
Richard
Barnet, United Kingdom • 2 years agoVery slow or failed response when adding items to the trolley
Mrs. Sandra Stanford
Fulham, United Kingdom • 2 years agoCannot place order, amend order already placed or do anything on the site. I have spoken to them 5 times now been asked same repeated questions and nothing has been put right. told it is a fault at your end and will be put right. When???? now going into the third day and not corrected. Will someone please do something.
Burnham-on-Crouch, United Kingdom • 2 years ago
get to LOG IN and screen is blank will not even refresh
Richard Neville
Bradford, United Kingdom • 2 years agoCan’t amend or checkout. Been like this for 2 days. Can’t use coupons
H D
Bristol, United Kingdom • 2 years agoSuper laggy, not adding items to the basket.
Jodie Smith
Aberdeen, United Kingdom • 2 years agoThe app is not working.
June
Chesterfield, United Kingdom • 2 years agoDown need to book order
Plymouth, United Kingdom • 2 years ago
App not loading any pages
R Blackmore
Smethwick, United Kingdom • 2 years agoCannot add items from Favourites into basket - continuous buffering then item not added
Michelle
Colchester, United Kingdom • 2 years agoSooooooooooo slow.
PAT HEALY
Bromley, United Kingdom • 2 years ago1. I cannot go to checkout.
2. I have to rebook a delivery time each time I log in
3. When I am making selections from my Favourites, I cannot save my selections to my shopping list.
alison
Ellon, United Kingdom • 2 years agoCant log into grocery account
Patricia o'brien
Slough, United Kingdom • 2 years agoi cant login
408 forbidden ???
Zip
Calne, United Kingdom • 2 years agoNot working
Denise Judge
Fakenham, United Kingdom • 2 years agoUnable to select items and cannt access m favourites
psj
Brighton, United Kingdom • 2 years agoWill not register favourites
Fulham, United Kingdom • 2 years ago
Can't make payment for online shopping
Tim Stokes
Reading, United Kingdom • 2 years agoWebsite failing to load
Bambi Jones
Peacehaven, United Kingdom • 2 years agoSainsburys Website not accessible
pamsiddle@gmail.com
Dagenham, United Kingdom • 2 years agoAmended grocery order cannot checkout & pay
Chesham, United Kingdom • 2 years ago
APP NOT LETTING ME SIGN IN
Lesley Franklin
Southampton, United Kingdom • 2 years agoCant amend order or check out
Carole Saunders
Cullompton, United Kingdom • 2 years agoUnable to log into website to update order.
Neil Bullen
Blackburn, United Kingdom • 2 years agocannot pick items to order just buffers and fails to add item to my order.
Irene
Aylesbury, United Kingdom • 2 years agoCan't add items to basket
Bury St Edmunds, United Kingdom • 2 years ago
cannot check out for online shopping at Bury St Edmunds
N
Wirral, United Kingdom • 2 years agoSorry, there's currently a problem with our payment services.
JS
Manchester, United Kingdom • 2 years agoPayment system not working.
Carole Evams
Exeter, United Kingdom • 2 years agoApp wants me to Login then doesn’t recognise my password
Debbie
Scunthorpe, United Kingdom • 2 years agoCan't continue to pay for order saying they have issues at the moment
TopMum7
Lingfield, United Kingdom • 2 years agoStill can't check out of my groceries basket
Worcester, United Kingdom • 2 years ago
Can not checkout on app nor will delivery pass update
Christine Paterson
Dunfermline, United Kingdom • 2 years agoSainsbury's website not allowing checkout or e receipt email on order due shortly.
Kim
Newton Abbot, United Kingdom • 2 years agoProblem processing payments, keep losing my booked slot. Please fix Sainsburys!
Clare Summers
Wandsworth, United Kingdom • 2 years agoCannot process payment online - says your payment service is down
Newham, United Kingdom • 2 years ago
Cant check out
Duncan Shimmon
Belfast, United Kingdom • 2 years agoCan't checkout said oops there's a problem? Which is helpful not
Amy
Fulham, United Kingdom • 2 years agoPayment services are down for online shopping can’t check out and reserve slot.
debra gayton
Blackpool, United Kingdom • 2 years agoSorry, there's currently a problem with our payment services. Please try again shortly.
sue
Manchester, United Kingdom • 2 years agounable to check out
J Roberts
London, United Kingdom • 2 years agoFood delivery -mNo confirmation of today's order and can't check out for next weeks
Thame, United Kingdom • 2 years ago
Cannot pay at checkout online
Naomi
Llantwit Major, United Kingdom • 2 years agoApp not checking out
Tina
Southend-on-Sea, United Kingdom • 2 years agocan't check out - message saying problems with payments
Brenda Nicolson
Manchester, United Kingdom • 2 years agoUnable to checkout
roger strong
Exeter, United Kingdom • 2 years agopayment not working
M R Martin
Southampton, United Kingdom • 2 years agomessage appears when trying to pay that problems are occurring
Koko
Newark on Trent, United Kingdom • 2 years agoSite saying payment problem.
Jan Crouch
Seaham, United Kingdom • 2 years agoCannot check out as I have tried to amend my order
Tamsyn
Forest Hill, United Kingdom • 2 years agoI can’t check out it says there is a problem with online services. I have only 1hr left then I’ll lose my slot.
W
Bridlington, United Kingdom • 2 years agopayment services down
Dave in Bath.
Swindon Village, United Kingdom • 2 years agoCard payment system down.
ANGELA BEECHING
Golders Green, United Kingdom • 2 years agoI have not been able to log in to my Credit Card Account.
The screen goes dark as soon as I get into the website. This has been going on for the last two days. I spoke to someone at Customer Services who was very friendly and tried to help but without success.
Mrs E M Florence
Ashford, United Kingdom • 2 years agoCannot shop at Sainsbury online - basket will not load problem going on for the last few days.
Sals
Bristol, United Kingdom • 2 years agoOnce logged in on laptop, pages such as 'Favourites' won't load. Check out also fails. No issues on mobile.
Slough, United Kingdom • 2 years ago
The saisburys app is down.
Guy T Wheeler
Slough, United Kingdom • 2 years ago403 forbidden error code
London, United Kingdom • 2 years ago
Not working
nan
Southwark, United Kingdom • 2 years agono conformation of my order
Colchester, United Kingdom • 2 years ago
painfully slow and buggy
London, United Kingdom • 2 years ago
Email confirmation and receipts for goods already delivered NOT YET RECEIVED!!!
C Beggs
Antrim, United Kingdom • 2 years agoNo delivery slot page, just blank. Thanks I cannot get my weekly order. Will you tell me what’s wrong please.
London, United Kingdom • 2 years ago
Smartscan down
Jane Wheatley
St Leonards, United Kingdom • 2 years agoNo confirmation e mail when I amend a food order coming tomorrow
L Barrington-Smith
Norwich, United Kingdom • 2 years agoMy server will not allow me to connect to Sainsbry's. Was OK first thing today but not now.
Nigel Hatchett
Waterlooville, United Kingdom • 2 years agoI am unable to use the shopping site. I log in and it tells me to enter the 6 digit code it has emailed to me. BUT no code arrives. I have tested my email and it is working correctly.
Stevenage, United Kingdom • 2 years ago
Unable to log in
Richard Jones
Watford, United Kingdom • 2 years agoCan't Login
Stoke-on-Trent, United Kingdom • 2 years ago
Keeps throwing me out
Peter
South Benfleet, United Kingdom • 2 years agoScan and go down. Staff have no idea when it will be back
Stephanie
Durham, United Kingdom • 2 years agoUnable to login, keeps saying there's a problem. Unable to use search function even when not logged in
Gloucester, United Kingdom • 2 years ago
I need to check availability on my order due at 12 to 13.00 today .unable to.open days network is off line ???
betsyape@aol.com
Blaydon, United Kingdom • 2 years agoHi,
I am receiving this message while trying to log in.
403 ERROR
The request could not be satisfied.
Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
21st December 2023.
Could you check this out for me?
Thank you,
Adrienne Wendy Jones
Peacehaven, United Kingdom • 2 years agoUsed online for 14 years now password not accepted and won't accept a renewed one either .
Goes round in circles .
Giving up after many attempts .
Mrs P Garrigan
Manchester, United Kingdom • 2 years agoI can’t amend my order. I can view it, but no amend box. I’ve spent over an hour and twenty minutes on this, over three days, including speaking to one of your operators for a long time. She thought she had fixed it, but clearly not. She also thought she had linked up my nectar account, but clearly not. I am extremely frustrated as the order is for Friday evening
Norma Marshall
Hove, United Kingdom • 2 years agoI'm trying to get into my Sainsburys Home Shopping Account to amend an order I've placed for delivery tomorrow.
I get as far as Sainsburys Login tab but the screen goes blank and it goes into a long loop displaying the spinning circle.
Chesham, United Kingdom • 2 years ago
not working
Maureen drury
Dereham, United Kingdom • 2 years agoCannot check out my order. Message comes up which says ‘this product cannot be purchased at this time.’ Does not specify which item and I cannot amend order. Help
I have reported this problem on 3 consecutive days no help given.
Brighton, United Kingdom • 2 years ago
Website down on my computer. App working
Poole, United Kingdom • 2 years ago
Can't get login
Hilde
Thrissur, India • 2 years agoLogin page not loading
Andy
Blandford Forum, United Kingdom • 2 years agoUnable to add card details or order anything
Antoinette
Folkestone, United Kingdom • 2 years agoCan not check out on groceries site.
Can't amend order
Ilford, United Kingdom • 2 years ago
The payment verification is failing, suggesting to contact bank. Nothing wrong with bank and the verification is confirmed by bank. Really annoying as amending an order!
Gloria Horton
Royal Tunbridge Wells, United Kingdom • 2 years agoI am not receiving verification code even asking several times.
Felicity
Plymouth, United Kingdom • 2 years agoMultiple failings to check out large order. This is a regular problem. Possibly due to heavy traffic on site? Very frustrating .I've just emptied my 300 pound basket and gone to another supermarket.
Barbara
Worksop, United Kingdom • 2 years agoCan’t amend Christmas order. I can add and delete items, get to update order and get response of … this product can’t be processed at this time.
Have to discard changes to keep Christmas slt
Susan Tennyson
Edinburgh, United Kingdom • 2 years agoThrows me out of my account when trying to add certain items eg coke cola
Says I'm not set up to spend nectar points when I am
London, United Kingdom • 2 years ago
CAnnot add items or checkout
judith botting
High Wycombe, United Kingdom • 2 years agoCannot update order and go to checkout
Barbara
Milton Keynes, United Kingdom • 2 years agocan get the grocery part to load
London, United Kingdom • 2 years ago
App constantly doesn't open. Just get an orange trolley. Can't make payment on app or website. Been like this for weeks.
Hilary McKie
Ballater, United Kingdom • 2 years agoWon't allow converted Nectar points to come off my shopping
Elizabeth
Islington, United Kingdom • 2 years agoUnable to see existing orders or amend them on App since yesterday.
G. Seaward
Huntingdon, United Kingdom • 2 years agoApp isn't loading so I can't edit my shop
Frankie T
Merton, United Kingdom • 2 years agoUnable to check out after amending existing order.
Ishbel Wilkie
Inverness, United Kingdom • 2 years agoTrying to check out and it doesn’t complete
S Mann
Nottingham, United Kingdom • 2 years agoCan’t check out on I pad. Lost complete order.
Verwood, United Kingdom • 2 years ago
Trying to check out and site says the are having trouble right now
Margaret B
Barnsley, United Kingdom • 2 years agoFor some days now have been trying to place an order with Sainsburys. I have been an online customer for some years without any problem, however this past week I have repeatedly been unable to book a delivery slot. The screen just goes blank. I have made several phone calls to help centres - even to South Africa! - and no one was of any help. What has happened to a long established British company? Have they decided to put profits before decent personal customer service? I shall be going else where in future. Sainsburys is not the only online groceries delivery company in town.
beejeh
Hemel Hempstead, United Kingdom • 2 years agocant check out.
Trevor
Dover, United Kingdom • 2 years agono thanks ,waste of time as nothing happens ,can't check out for weeks now
Amanda Burke
Blackburn, United Kingdom • 2 years agoCan,t login to go to pay
Birmingham, United Kingdom • 2 years ago
Can't login to my account
Anne Lovell
Romford, United Kingdom • 2 years agoCant access to ammend order or book delivery
Sally Hammond
Retford, United Kingdom • 2 years agoCannot update my order
Anne Sellors
Derby, United Kingdom • 2 years agoCan’t log in to Sainsbury’s for weekly online delivery
Birmingham, United Kingdom • 2 years ago
Can’t log on at all
Joan Butler
Ryde, United Kingdom • 2 years agoI can't open my Sainsburys account to amend my order. I also cannot open my Nectar accunt.
Francoise Connor
Guildford, United Kingdom • 2 years agoCannot access online food ordering for Christmas food
Ascot, United Kingdom • 2 years ago
Keeps coming up with bad gateway when trying to access login or book delivery
Sophie
Peterborough, United Kingdom • 2 years agoLogin not working error message
Basingstoke, United Kingdom • 2 years ago
Bad gateway 502 on login page
Paul
Sunderland, United Kingdom • 2 years ago502 error bad gateway
Hook, United Kingdom • 2 years ago
Bad Gateway 502
Cranleigh, United Kingdom • 2 years ago
cant log in
three peas in a pod
Guildford, United Kingdom • 2 years agounable to check out after updating basket
Hardie
Trowbridge, United Kingdom • 2 years agoUnable to update an existing order. Been unavailable for hours!
Jando
Ashford, United Kingdom • 2 years agoProduct searches on website and app not working.
J Holloway
Liskeard, United Kingdom • 2 years agoThe products are not coming up when you search
Carol Andrews
Weymouth, United Kingdom • 2 years agoI can’t get products to load to look at before I decide what to buy
Caroline
London, United Kingdom • 2 years agoWon't search for items on laptop or phone so can't update order
Ealing, United Kingdom • 2 years ago
App not loading
Manchester, United Kingdom • 2 years ago
Pages bot loading
Reading, United Kingdom • 2 years ago
cannot add items to basket
J
Nottingham, United Kingdom • 2 years agoCannot search
Dave
Ampney Crucis, United Kingdom • 2 years agoNo search
Lorraine
Langford, United Kingdom • 2 years agoWhen searching for an item - selections will not import
Louise
London, United Kingdom • 2 years agosearch function not working
Kath
Wimbledon, United Kingdom • 2 years agoCannot search for items to add to basket it keeps buffering and saying there us a problem try again
Alex
Bury St Edmunds, United Kingdom • 2 years agoSearch function while logged in is non-functional.
Kim Crocker
Aldershot, United Kingdom • 2 years agoSainsbury’s web site seems to be down
London, United Kingdom • 2 years ago
Search not working
Grant
Wrexham, United Kingdom • 2 years agoGeneral search and department search not working
Frankie
Saint Leonards-on-Sea, United Kingdom • 2 years agoItems not loading after search
mrs parkinson
Chesham, United Kingdom • 2 years agoagain trying to change order for tomoz gone again,you need to sort your online out it is awful
Jean
Sheffield, United Kingdom • 2 years agoWon't load any grocery products from search
Bury St Edmunds, United Kingdom • 2 years ago
Not responding
Bob
Wedmore, United Kingdom • 2 years agoVirtually impossible to add things to my basket
Cambridge, United Kingdom • 2 years ago
Unable to search or checkout
Kingswinford, United Kingdom • 2 years ago
App saying not working, try again. Been trying from various tablets and phones, but won’t work
Camden, United Kingdom • 2 years ago
Cannot show groceries
Smith
Martlesham, United Kingdom • 2 years agowon't load certain pages
D bradley
St Helens, United Kingdom • 2 years agoIt won't allow me to alter on line shopping order. No products being show and refresh as advised doesn't work
V. Matthews
Bristol, United Kingdom • 2 years agoSome pages load and others won't. Slow and inconsistent.
Plymouth, United Kingdom • 2 years ago
Pages not loading
Birmingham, United Kingdom • 2 years ago
I can't order any food show error
Derek
Cambridge, United Kingdom • 2 years agoSearch function not working.....
Sunderland, United Kingdom • 2 years ago
Not working to search items
Alek
Slough, United Kingdom • 2 years agoCan't search for groceries
Ivybridge, United Kingdom • 2 years ago
Sainsburys app
Shrewsbury, United Kingdom • 2 years ago
groceries not loading
Z Whitehead
Salisbury, United Kingdom • 2 years agoCan not load pages to be able to add anything to basket
Julie
Lambeth, United Kingdom • 2 years agoI can't search for products it keeps coming up blank and saying try to refresh the page but it doesn't work at all.
Dean
Gateshead, United Kingdom • 2 years agoWon't load any grocery items
philsbbs
Wallington, United Kingdom • 2 years agosearch broken groceries site
Veronica Rolling
Durham, United Kingdom • 2 years agoI can log in, but cannot shop for groceries, just blank pages. Will lose my collection slot in a couple of hours
Karen Biddlecombe
Liverpool, United Kingdom • 2 years agoCan’t get onto shopping showing no products
Lyn
London, United Kingdom • 2 years agoUnable to search for items, get message saying they're having trouble, try refreshing, but doesn't load.
Christopher Todd
London, United Kingdom • 2 years agocan't view any items
David Morgan
London, United Kingdom • 2 years agoCan access the site but cannot access items to put in the basket - are there issues?
Lynn
Bristol, United Kingdom • 2 years agoSearch not working
Mrs U
Southwark, United Kingdom • 2 years agoCan’t look for items
P
Peterborough, United Kingdom • 2 years agocannot search for goods
Graeme
Southampton, United Kingdom • 2 years agoOnline shopping down
Irene Rathbone
South Shields, United Kingdom • 2 years agoCannot choose items other than my favourites on the grocery delivery site
Peter Allman
Newport Pagnell, United Kingdom • 2 years agoSainsbury online groceries site not working
Cheerydog
Wrexham, United Kingdom • 2 years agowont search for anything
K
Upminster, United Kingdom • 2 years agoCan’t load shopping
Maisie
Ashford, United Kingdom • 2 years agoWill not search for items
Marion
Potters Bar, United Kingdom • 2 years agoUnable to search items and add to order
Alek
Slough, United Kingdom • 2 years agoGroceries not working
Exeter, United Kingdom • 2 years ago
Unable to search 4 items
Southampton, United Kingdom • 2 years ago
no items showing up
B
Southampton, United Kingdom • 2 years agoUnable to search for items
Altrincham, United Kingdom • 2 years ago
On individual items I get the message something went wrong. Please refresh or try again. Nothing happens!
Durham, United Kingdom • 2 years ago
Can’t order anything
Mrs D.Spencer
Hayes, United Kingdom • 2 years agoHi trying to amend order but as soon as I type an item to search to add to my order says there is a problem try again have tried 5 times. So had to amend order without adding to it
Andrew Smith
Bristol, United Kingdom • 2 years agoSix digit code not being generated, I understand it’s being looked into.
Do you have an update.
Elizabeth Curtis
West Dulwich, United Kingdom • 2 years agoCan't log in
Andorinha Stones
Slough, United Kingdom • 2 years agocan't access my grocery a/c code 403
Wallasey, United Kingdom • 2 years ago
Can’t login
Paul C
Hackney, United Kingdom • 2 years agoGroceries Page loading issues
Chris
Newbury, United Kingdom • 2 years agoDown
FC
London, United Kingdom • 2 years agonot working
Hayes, United Kingdom • 2 years ago
I can’t login, it does not recognise my password. I tried to reset but never received the verification code
S KLEANTHOUS
Enfield, United Kingdom • 2 years agoYour Xmas food to order is down Not redponding
Market Harborough, United Kingdom • 2 years ago
Can’t get basketit has gone
Vanessa Eddy
Evesham, United Kingdom • 2 years agoMy order will not process or take payment. It says I can't process at this time
Heather Edmondson
Newham, United Kingdom • 2 years agoProblems checking out when amending order problems for a month now reported to technical team and checked with my bank it’s your end your Barclays Bank not accepting when amnending
Tara Kerai
Harrow, United Kingdom • 2 years agoI can’t amend order, keeps telling me to log on, I log on and says log on again
Frustrated Fred
Hereford, United Kingdom • 2 years agoTried numerous times but cannot access account.
Bracknell, United Kingdom • 2 years ago
Cannot open Christmas delivery slot the date given was 3december for 23 December but won’t open
Carl
Heanor, United Kingdom • 2 years agoWon't allow me to put anything in the basket
Malcolm
London, United Kingdom • 2 years agoFrequent reports of 9427595.fls.doubleclick.net being unresponsive
Stuart
London, United Kingdom • 2 years agokeeps hanging
Robert Sewell
Bedford, United Kingdom • 2 years agoTrying to register for on line shopping . The code never arrives in my inbox until perhaps 2 hours later by which time it has elapsed . What is the problem . Many thanks
Margaret
Cardiff, United Kingdom • 2 years agoNo delivery slots in December until 19th.
Has Sainsbury stopped non Christmas deliveries ?
Jasper
Leeds, United Kingdom • 2 years agoUnable to checkout
Manchester, United Kingdom • 2 years ago
No offers no points
Shirley
Croydon, United Kingdom • 2 years agoEverything working fine until checkout - then got a message saying something like 'the store selected does not deliver to the address selected'.... they always have done before and nothing has changed at my end
Janetlouisepike@btinternet.com
Birmingham, United Kingdom • 2 years agoCan't log in to my app keeps saying try again
Jacqueline Rankin
Wolverhampton, United Kingdom • 2 years agoTried to pay insurance put all information in including bank details sais cannot proceed to technical difficulties
Slough, United Kingdom • 2 years ago
Can’t log on it comes up with error 403
Daren Barilli
Edgware, United Kingdom • 2 years agoerror page comeing up
Lewes, United Kingdom • 2 years ago
can't book a delivery slot.
sue ixer
Lewes, United Kingdom • 2 years agoCannot log in
London, United Kingdom • 2 years ago
painfully slow and buggy.
Ipswich, United Kingdom • 2 years ago
Can't checkout.
DSR
Canterbury, United Kingdom • 2 years agocannot pay for updated order. Message comes up "Sorry, there's currently a problem with our payment services. Please try again shortly."
Anna
Derby, United Kingdom • 2 years agoCan't check out
Bob
Cardiff, United Kingdom • 2 years agoOTP code, which is only valid for 10 minutes, is taking about 2 hours to arrive by email.
stephen varney
Great Dunmow, United Kingdom • 2 years agoee cant log on to sainburys
Margaret Whall
Didcot, United Kingdom • 2 years agoI am having difficulty adding to my order.
I can log in but then cannot get any furthur
Sephen Varney
Custom House, United Kingdom • 2 years agoee can not log on to sainburys website at all
Carol Marum
Clitheroe, United Kingdom • 2 years agoApp not working at moment - won't open
Heidi
Hove, United Kingdom • 2 years agoNot showing necter points when checking out ie how much i can have off shopping
Foob
Kingswinford, United Kingdom • 2 years agoCannot log in on app
Layton
Ferndale, United Kingdom • 2 years agoSite down for 12 hrs
Janos
Eastleigh, United Kingdom • 2 years agoMy app loads but it keeps saying no Internet connection when it is good. Is server down at any time overnight as this has happened before?
Margaret Coulston
Mansfield, United Kingdom • 2 years agoWill not allow us to book a free slot (we have a prepaid 'pass') - insists we already have a slot booked whatever day we try!
Newport, United Kingdom • 2 years ago
My order not delivered, no phone ca!l or email. Newport branch Friday 24 November 2023
Northwich, United Kingdom • 2 years ago
Buffering Taking to long to load all my other apps are fine
Janice Gilroy
Newcastle upon Tyne, United Kingdom • 2 years agoI can't check out
Lesley holt
Hayes, United Kingdom • 2 years agoLate delivery. Normally we receive a call from the driver if his delivery is running late. He is overdue currently and we have not had anything from him. Post Code TW13 5AZ
chris thomas
Camelford, United Kingdom • 2 years agocan't check out
Becki
Newcastle-under-Lyme, United Kingdom • 2 years agoPayment down
Custom House, United Kingdom • 2 years ago
is sainburys workin
Pip
Aberdeen, United Kingdom • 2 years agoNot receiving confirmation emails of order or receipt for delivery order
Lindsey Fowler
Bristol, United Kingdom • 2 years agoThe delivery slot booking page does not open
Lou
Bromley, United Kingdom • 2 years agoThe app seems to have lost all prior orders and any info I entered, when trying to book a lot just now ..
Kevin P Shakespeare
Leicester, United Kingdom • 2 years agoUnable to amend existing order
Frances Howells
Bodmin, United Kingdom • 2 years agoAll slots for delivery after Christmas 2023 always unavailable even at midnight. Can't be right so what is wrong? 27th to 30th all gone before time to book.
Steve
Johannesburg, South Africa • 2 years agoCannot log in
Alloa, United Kingdom • 2 years ago
wont log in to grocery site
susan waterton
London, United Kingdom • 2 years agocannot get into Sainsbury's website error 403.
B Willis
Birmingham, United Kingdom • 2 years agoWhy does Sainsburys not recognise my password
Louise Dixon
Chelmsford, United Kingdom • 2 years agoAGAIN this is happening every couple of weeks - im a loyal customer but im seriously fed up with this!!!
Hiorns
Basingstoke, United Kingdom • 2 years agoOTP not being sent
Tony Ashton
Birkenhead, United Kingdom • 2 years agoCan’t redeem nectar points.
Aw
Bristol, United Kingdom • 2 years agonot receiving verificaton code
Jen
Saltash, United Kingdom • 2 years agoUnable to book delivery slot again, seems ongoing problem.
Paul Henry
Marlow, United Kingdom • 2 years agoThe app says Sorry, we encountered a problem trying to log you in. Try again.
Pamannon
Walsall, United Kingdom • 2 years agoTerrible site. Crashed 5 times in 2 hours of trying to send grocery list for delivery. Now I’ve lost my delivery slot. I’d be better off with Morrisons. At least their site works
Bradford-on-Avon, United Kingdom • 2 years ago
Can't check out
Newcastle upon Tyne, United Kingdom • 2 years ago
Might be better to try Tesco
Elizabeth McMahon
Dereham, United Kingdom • 2 years agoCannot log into grocery account to amend order
Tj
Durham, United Kingdom • 2 years agoAll my order history address details etc aren’t on the app anymore
Lynne
Plymouth, United Kingdom • 2 years agoI cannot book a slot
Ian Middleton
Newham, United Kingdom • 2 years agoCannot update order on Sainsburys website for past two hours "we are unable to connect you to that page, try again"
Peter Gates
Deal, United Kingdom • 2 years agoI have the ‘Count up to Christmas’ offer on my app to be completed by 10th December.
I have completed tier 1 and got the reward and started tier 2. All of a sudden all 3 tiers are completed and this is an error. I have not received the 2 remaining bonuses.What’s gone wrong and please correct this.
Thank you
Customer
London, United Kingdom • 2 years agoSlow system. Had to wait and almost be late for work for system to move forward slowly
Christine Huyton
Wigan, United Kingdom • 2 years agoVery frustrating not to have any info about their site.
Jennifer Grant
Edinburgh, United Kingdom • 2 years agoCan't book a slot for next week
Danny
London, United Kingdom • 2 years agoAhh, I can see it's not just me that's unable to check out.
Natalie
Bristol, United Kingdom • 2 years agoPaymenst not working
Melton Mowbray, United Kingdom • 2 years ago
Can't checkout
Richard Allen
Croydon, United Kingdom • 2 years agoCannot update order or check out
London, United Kingdom • 2 years ago
Says forbidden
Windsor, United Kingdom • 2 years ago
Cannot check up
M Charles-Christie
Mitcham, United Kingdom • 2 years agoUnable to update my shopping and check out.
Worcester, United Kingdom • 2 years ago
Can’t amend order
NSCooke
Downham Market, United Kingdom • 2 years agoCannot amend order and check out been trying for last 2 hours
Donna
Norwich, United Kingdom • 2 years agoCan’t check out groceries
Burgess Hill, United Kingdom • 2 years ago
Payment errors mean I can't pay or use a new card
Clair
Addlestone, United Kingdom • 2 years agoNot letting payment go through
A mould
Grays, United Kingdom • 2 years agoNot allowing to check out delivery
Alastair
Sheffield, United Kingdom • 2 years agoPayment system not working
Patricia
Newcastle upon Tyne, United Kingdom • 2 years agoHave not received any order confirmation e-mails or unavailable items e-mail for a couple of weeks.
what is going on?
Colin
Glastonbury, United Kingdom • 2 years agoCan login OK but cannot repeatedly get connection to book delivery slot.
This site is becoming increasingly unreliable. Time to look elsewhere?
mrs parkinson
East Hyde, United Kingdom • 2 years agocant log in to orders again
ann
Milan, Italy • 2 years agocan't log in, takes to a 403 forbidden page
Peter Hammond
Shanklin, United Kingdom • 2 years agoFor 24 hours can't make order because no code has been sent to my email.
Folkestone, United Kingdom • 2 years ago
Not loading items and trolley has emptied
Oswestry, United Kingdom • 2 years ago
Not logging in
ES
Leatherhead, United Kingdom • 2 years agoApp not working
Giles
Bristol, United Kingdom • 2 years agoCannot login to web or app to amend order
Matt
Richmond, United Kingdom • 2 years agoLogging in, loss of address. Not working
Carole mcintosh
Chatham, United Kingdom • 2 years agoNot able to sign out
Kel
Derby, United Kingdom • 2 years agocan't log on or book delivery. everything apart from home screen says there's an error
Emma
Wingate, United Kingdom • 2 years agocant log in. cant place an order. cant do anything
G
Bideford, United Kingdom • 2 years agoError message when logging in to try to amend my order.
Genette Milburn
Shrewsbury, United Kingdom • 2 years agoApp is saying it can't log me on; then I look like I am logged in but can't see my order. Try to log on via main site and it says there's an issue.
Thanks
London, United Kingdom • 2 years ago
Unable to login to app or website.
Elaine Gill
London, United Kingdom • 2 years agoCan’t log in and says I have no orders but I am supposed to have a delivery on Saturday 4/11
Bargoed, United Kingdom • 2 years ago
can't log in to grocery account
Elaine Brogan
Cannock, United Kingdom • 2 years agoNot able to access Sainsbury’s website or app or nectar points app
Julie
Salford, United Kingdom • 2 years agoUnable to login or shop on sainsburys online site
Margaret O'Brien
Mitcham, United Kingdom • 2 years agoI have been unable to login to Sainsburys Online. is there a problem?
Christopher
Exeter, United Kingdom • 2 years ago2nd November, cannot log in... the web site just returns me to the login page. Has their web site crashed?
Hemel Hempstead, United Kingdom • 2 years ago
Cannot re set my password, cannot access it at all
C. Stanborough
Ruislip, United Kingdom • 2 years agoIt says my password is wrong, it isn't. when I try and reset the password it won't continue after putting in my email address.
Mrs Paula Trickey
Bridgnorth, United Kingdom • 2 years agoI cannot book a delivery slot, the page is just blank. I have an order but cannot check out because I cannot book a delivery slot
Ormskirk, United Kingdom • 2 years ago
Kant log in
Paris, France • 2 years ago
403 on click "login"
Jane
Glasgow, United Kingdom • 2 years agoWhen on website box keeps coming up about double click either wait or exit website been happening for a couple of weeks now. I am going through a cashback app so use Sainsburys
Anybody
London, United Kingdom • 2 years agoHave tried both the app and the website as I want to add to my delivery tomorrow - but cannot get through.
Jen
Plymouth, United Kingdom • 2 years agoI cannot book a delivery slot. Pages then goes to a blank page. This fault happened a few weeks ago.
Irene Yeudall
Glasgow, United Kingdom • 2 years agoI can log in to my groceries account, but when I try to book a delivery slot, it just goes to a blank grey page. This happened a fortnight ago and is still happening…. Help!!
Jackie Bellinger
Portsmouth, United Kingdom • 2 years agoTu clothing won't let me checkout.
East Hyde, United Kingdom • 2 years ago
all my orders r saying empty
Brenda Hutchins
Prestatyn, United Kingdom • 2 years agoAlmost all items not available and unable to check out
Bromsgrove, United Kingdom • 2 years ago
Almost all items unavailable
Claire Forsyth
Leeds, United Kingdom • 2 years agoCan't get into online shopping basket on Tu website
Amy
Basildon, United Kingdom • 2 years agoNot allowing checkout
Julia
Welling, United Kingdom • 2 years agoNot processing to payment page
Kevin Williams
Birmingham, United Kingdom • 2 years agoCant book delivery slot.
Menu ceases at Christmas slots available. I'm trying to book one for weekend.
Soobyh
Liverpool, United Kingdom • 2 years agoNo contactless payment in Rice Lane, Liverpool this morning. Cash or chip and pin only. ATMs down, too.
Kirsty
Accrington, United Kingdom • 2 years agoNot updating trolley
Steve
Guildford, United Kingdom • 2 years agoOnline shopping not delivered because Sainsburys not able to take payments at all today so shopping not coming! No communication to let us know, just sat at home waiting for it to arrive and it never did! Disgusted is an understatement!
robert wright
Slough, United Kingdom • 2 years agoWhen trying to log in I get the translation facility from danish to english and 403
B Matthews
Rugby, United Kingdom • 2 years agocan't shop on the website, can't add any groceries
Braintree, United Kingdom • 2 years ago
Unable to book a delivery slot the page is not opening it has been like this for several weeks! what is the problem?
Sue
Rugby, United Kingdom • 2 years agoHave completed online shop but unable to checkout.
E. Smith
Tilbury, United Kingdom • 2 years agoDriving me mad. Can’t put an online order in . Once logged, in page goes blank.
Nuneaton, United Kingdom • 2 years ago
Payment
Maidstone, United Kingdom • 2 years ago
Not taking payment
J Leigh
Blackpool, United Kingdom • 2 years agoCan't make payment
Wells, United Kingdom • 2 years ago
Since, yesterday 16 October login then site crashes. Hopeless.
All other, non Sainsbury, sites OK
Rosemarie Benson
Sandbach, United Kingdom • 2 years agoI can book a home delivery
Alison
Newcastle upon Tyne, United Kingdom • 2 years agoNot working despite delete and reinstall
Colin
Wells, United Kingdom • 2 years agoCannot get book delivery, site very flakey and keeps crashing.
Camberley, United Kingdom • 2 years ago
Can't add items to basket, adds at first then does the spin thing and then not in trolley.
Jas
Brighton, United Kingdom • 2 years agoSaved payment cards not appearing
Pat
Helston, United Kingdom • 2 years agonot been able to access site since midnight.keep trying only get 403
Stratford-upon-Avon, United Kingdom • 2 years ago
Can’t log in system down
Pat Miller
Helston, United Kingdom • 2 years agocan't access says error 403
MP
Cardington, United Kingdom • 2 years agoCrashed for past half hour
Debbie
London, United Kingdom • 2 years agoStayed up to book Christmas slot. Website not able to show any slots despite saying slots were open
Cillian Murphy
Solihull, United Kingdom • 2 years ago403 error
Madrid, Spain • 2 years ago
Cannot log in on app
Barbara Renouf
Torquay, United Kingdom • 2 years agoNot receiving verification code
Godalming, United Kingdom • 2 years ago
unable to log in, then site crashed twice.
Rosemarie Benson
Sandbach, United Kingdom • 2 years agoUnable to book a delivery slot
Sally
Tottenham, United Kingdom • 2 years agoHad to change password to log in - then no delivery slots at all
Ali
Leeds, United Kingdom • 2 years agoUnable to create new orders/update orders on website. App working fine but want to use the website. This has been going on for over a week now.
Burton-on-Trent, United Kingdom • 2 years ago
I book a slot, but it won’t allow to continue shipping. Slot goes!!!
Helen Fones
Braunton, United Kingdom • 2 years agoWeb site very slow and unable to check out.
MHooper
Braintree, United Kingdom • 2 years agoCan login but unable to book a delivery slot
Kathy Hakk
Derby, United Kingdom • 2 years agoTaken 1 hour to place order, have to pay within the hour to reserve slot and now the site has problems with me paying. Not good enough!
Donna Ward
Worthing, United Kingdom • 2 years agoAlways showing page unresponsive pop up
London, United Kingdom • 2 years ago
Sainsbury’s online site still has problems, can’t book a delivery slot.
Wilmslow, United Kingdom • 2 years ago
Sainsburys website not responding part way through setting up an order
Sheffield, United Kingdom • 2 years ago
We cannot get onto choose a date and time this has not been put right since Monday, my husband is disabled and I am very disappointed that I have phoned customer service 5 times and they have assured me it will get sorted but when??!!!
RM
Chorley, United Kingdom • 2 years agoKeeps saying something has gone wrong
June Nicholls
Wigan, United Kingdom • 2 years agoCan’t get into site to Log in
Christine Eastwood
Wolverhampton, United Kingdom • 2 years agoAfter logging into my account I simply cannot book a delivery slot. When I click on book delivery the screen goes blank. Is it your problem or mine?
I’m a weekly online shopper of many years with a delivery pass and have not had this problem before.
Catherine
London, United Kingdom • 2 years agoCan’t book a delivery slot
KK
Busby, United Kingdom • 2 years agoUnable to list delivery slots
Win.Warren
Sunderland, United Kingdom • 2 years agoI can log in but can’t book a delivery slot
Jc
London, United Kingdom • 2 years agoHow long is website going to be down. Why can’t you put message on website. You must be losing so many customers obviously you don’t care about customer service.
Louise Dixon
Chelmsford, United Kingdom • 2 years agoLast night and today i cannot complete my grocery shop ... showing error
B Bell
Huntingdon, United Kingdom • 2 years agoUnable to book delivery.
Irene
Downham Market, United Kingdom • 2 years agoCan't book delivery slot
Mavis Newton
Newcastle upon Tyne, United Kingdom • 2 years agoUnable to login to shopping at Sainsburys
Sylvia mezen
Watford, United Kingdom • 2 years agoNo good on shelves will this be resolved for tomorrow
Barbara Carrodus
Andover, United Kingdom • 2 years agoI am not being given any delivery options when I progress to booking a slot
Bonnie Mackintosh
Crawley, United Kingdom • 2 years agoTrying to place grocery order. Delivery needed. Choice of delivery times page not loading; just blank. Have tried several times. Now giving up.
Lilian Y M Horton
Bristol, United Kingdom • 2 years agoI've been trying for hours, Bristol BS9
geoffrey scholes
Manchester, United Kingdom • 2 years agoI CANNOT LOG INTO SAINSBURYS WEBSITE TO UPGRADE MY ORDER
Judith Barclay
Bolton, United Kingdom • 2 years agoI am unable to obtain a delivery slot or click and collect time
Richard Goodliffe
Selby, United Kingdom • 2 years agoCan’t book a slot for delivery next week as I usually do despite having a delivery pass.
M. Hooper
Braintree, United Kingdom • 2 years agoTrying to book delivery slot but page not coming up
Alicia Helsby
Warrington, United Kingdom • 2 years agoUnable to place an online order.
Crowthorne, United Kingdom • 2 years ago
Sainsbury’s Groceries website is down.
Lynn murray
Royal Wootton Bassett, United Kingdom • 2 years agoCannot book delivery
Pevensey Bay, United Kingdom • 2 years ago
I have been trying to contact Sainsburys since 7am. I have now missed my delivery slot. Is there a problem?
Philip Dare
Slough, United Kingdom • 2 years agoNo response when logging in
Gillian Watkinson
Romford, United Kingdom • 2 years agoCannot book a delivery
Lynne
Caister-on-Sea, United Kingdom of Great Britain and Northern Ireland • 2 years agoIt won’t bring up any slots for delivery times. Page is completely blank since last night
Fergs
Spott, United Kingdom of Great Britain and Northern Ireland • 2 years agoApp won't open
Derby, United Kingdom of Great Britain and Northern Ireland • 2 years ago
Can’t get delivery slot.
Beryl Restick
Portsmouth, United Kingdom of Great Britain and Northern Ireland • 2 years agoCan't access delivery slots, page goes blank
Martin
London, United Kingdom of Great Britain and Northern Ireland • 2 years agoCannot add groceries to order
Amar Mehta
Tring, United Kingdom of Great Britain and Northern Ireland • 2 years agoI was doing my grocery shop and then half way through it stopped working and no products show no matter what I search for.. the items already selected are still showing in my basket so hopefully it gets back up and running
Vickie
Cheltenham, United Kingdom of Great Britain and Northern Ireland • 2 years agoNot showing any products
London, United Kingdom of Great Britain and Northern Ireland • 2 years ago
Won't load anything!
Claire
London, United Kingdom of Great Britain and Northern Ireland • 2 years agoUnable to search for items.
Claire
London, United Kingdom of Great Britain and Northern Ireland • 2 years agoUnable to search items
Stuart
High Ongar, United Kingdom of Great Britain and Northern Ireland • 2 years agoSearch function for groceries not showing any items and timing out
Jimmy
Brighton, United Kingdom of Great Britain and Northern Ireland • 2 years agoSearch function for grocery items not working
Bournemouth, United Kingdom of Great Britain and Northern Ireland • 2 years ago
Unable to show items when trying to place grocery order
London, United Kingdom of Great Britain and Northern Ireland • 2 years ago
Unable to show your information
Debbie
Sunbury-on-Thames, United Kingdom of Great Britain and Northern Ireland • 2 years agoSafari is down with Sainsburys
Peterborough, United Kingdom of Great Britain and Northern Ireland • 2 years ago
Tried to make contactless payment in sainsburys bretton yesterday and again today still not working.... been like this since yesterday now say waiting till 9 for engineer to come out .
David Brain
London, United Kingdom of Great Britain and Northern Ireland • 2 years agounable to log on to amend my order
Mrs Elizabeth Lacey
London, United Kingdom of Great Britain and Northern Ireland • 2 years agoWon’t let me log in on the app
Around Guthrie
Carluke, United Kingdom of Great Britain and Northern Ireland • 2 years agoAll slots on app are unavailable. Last night and today
Peterborough, United Kingdom of Great Britain and Northern Ireland • 2 years ago
Very very slow with error messages
Pam Bridger
Bodmin, United Kingdom of Great Britain and Northern Ireland • 2 years agocant get delivery slots to show
LP
London, United Kingdom of Great Britain and Northern Ireland • 2 years agoNo delivery slots showing
Maidenhead, United Kingdom of Great Britain and Northern Ireland • 2 years ago
Delivery SL ta down
Jan Moroney
Preston, United Kingdom of Great Britain and Northern Ireland • 2 years agoI cannot get delivery dates displayed after logging in .
s davis
Whitehaven, United Kingdom of Great Britain and Northern Ireland • 2 years agocant book next weeks delivery with saver slot
Wendy Flint
Braunton, United Kingdom of Great Britain and Northern Ireland • 2 years agoTried to reschedule delivery. Website VERY slow. .Eventually showing no slots available at all for next 4 weeks. Seems unlikely. So had to cancel slot rathe than alter date but then thrown out of site. Had to log back in to see if cancellation went through.
Anne Cooper
Abingdon, United Kingdom of Great Britain and Northern Ireland • 2 years agocant book a time slot for next week
Mrs V Holland
North Shields, United Kingdom of Great Britain and Northern Ireland • 2 years agoThe home delivery service in Monkseaton, Whitley Bay does not appear to be working. Cannot book my delivery.
Robert Wells
Sunbury-on-Thames, United Kingdom of Great Britain and Northern Ireland • 2 years agoNo available dates for delivery
on the app
Daventry, United Kingdom of Great Britain and Northern Ireland • 2 years ago
Can’t book a delivery slot. Everything “unavailable “
karen
Leeds, United Kingdom of Great Britain and Northern Ireland • 2 years agoCan't book a delivery slot
Simon Horan
Banbury, United Kingdom of Great Britain and Northern Ireland • 2 years agoCan’t find any home delivery slots
Lynda Holloway
Stalham, United Kingdom of Great Britain and Northern Ireland • 2 years agoI can't select a delivery slot, page remains blank
Bev Layne
Cleveleys, United Kingdom of Great Britain and Northern Ireland • 2 years agoIMPOSSIBLE TO BOOK A DELIVERY. ALL SLOTS BLACKED OUT
Manchester, United Kingdom of Great Britain and Northern Ireland • 2 years ago
cannot book a home delivery slot
L Evans
East Wittering, United Kingdom of Great Britain and Northern Ireland • 2 years agoNo booking slots available
Wendy Craig
Framlingham, United Kingdom of Great Britain and Northern Ireland • 2 years agoBooked a delivery slot for tomorrow, first confirmed, then lagged before flashed up that slot was no longer available, Went back to book a different time and ALL slot for a whole week are unavailable.
Gail Cooke
Peterborough, United Kingdom of Great Britain and Northern Ireland • 2 years agoGo to book a slot and nothing happens
Jean English
Washington, United Kingdom of Great Britain and Northern Ireland • 2 years agoI cannot book a delivery screen keeps going blank
Roy Thomas
Birmingham, United Kingdom of Great Britain and Northern Ireland • 2 years agoTrying to log in to get to click and collect.
Fill in username and password and it tells me that I will receive email with 6 figure code. Email neverbcomes
Lyn Edney
Cambridge, United Kingdom of Great Britain and Northern Ireland • 2 years agoTrying to do an on line shop and code not being sent so I can log in. Ridiculous when I have paid for delivery
Peter
North Shields, United Kingdom of Great Britain and Northern Ireland • 2 years agoKeep getting fls.doubleclick.net
Brenda Aylmore
Sheet, United Kingdom of Great Britain and Northern Ireland • 2 years agoCannot log in to my account. now.. Yesterday the one
time did not come until. 12 hours later. This morning my cancelled delivery was delivered.
Mr David jacobs
Birmingham, United Kingdom of Great Britain and Northern Ireland • 2 years agoCan't access online shop.
mrs parkinson
Hawridge, United Kingdom of Great Britain and Northern Ireland • 2 years agocant get in to ammend my order again.
mike
Derby, United Kingdom of Great Britain and Northern Ireland • 2 years agowill not allow to log-in
Mary hickey
London, United Kingdom of Great Britain and Northern Ireland • 2 years agoCode not arriving Taking hours
Laura Ivill
Birmingham, United Kingdom of Great Britain and Northern Ireland • 2 years agoThe one-time passcode is not arriving in my in-box. I tried on Thursday and Saturday and again this morning
yvonne bond
Coventry, United Kingdom of Great Britain and Northern Ireland • 2 years agoi can't login to my account.
when applying for a pass code nothing happens.
Poppy
Brighton, United Kingdom of Great Britain and Northern Ireland • 2 years agoNot receiving 6 digit code or receiving many hours later. Has been issue since Friday 22/9/23.
H Thomas
Swindon, United Kingdom of Great Britain and Northern Ireland • 2 years agocannot log in told I will have an email sent to me with a code, this code has to be used within 10 minutes, either they dont arrive or arrive 12 hours later. I am fed up with this.
H
Dundee, United Kingdom of Great Britain and Northern Ireland • 2 years agoCan’t login
Bodmin, United Kingdom of Great Britain and Northern Ireland • 2 years ago
Not sending 6 figure code to my e mail
H
Dundee, United Kingdom of Great Britain and Northern Ireland • 2 years agoAwaiting a email with a 6 digit security code but nothing being received so can’t log on!
P Cantle
London, United Kingdom of Great Britain and Northern Ireland • 2 years agoBonus nectar points not showing on receipt this morning at Savacentre Sydenham S E London
London, United Kingdom of Great Britain and Northern Ireland • 2 years ago
errors galore
Julie lewis
Warrington, United Kingdom of Great Britain and Northern Ireland • 2 years agoI'm not recieving verification code to log in.
I've checked email and spam but not received. I have recieved email for my order for delivery. I cant log in to amend before 11.pm
Sutton on Hull, United Kingdom of Great Britain and Northern Ireland • 2 years ago
When is Sainsbury’s Northampton opening after it’s closure all day on 21-09-2023
J Psrsons
Northampton, United Kingdom of Great Britain and Northern Ireland • 2 years agoOur local sainsburys superstore is closed today with till software issues. Anyone else with this problem?
Weedon Road Northampton
JUDITH sIBSON
London, United Kingdom of Great Britain and Northern Ireland • 2 years agoError message 403 keeps coming up Have cleared Cache ETC
Edinburgh, United Kingdom of Great Britain and Northern Ireland • 2 years ago
Unable to amend current order due tomorrow. Should be able to amend till 11 o'clock tonight.
Ed
South Nutfield, United Kingdom of Great Britain and Northern Ireland • 2 years agoCan't get through to payments line
Croydon, United Kingdom of Great Britain and Northern Ireland • 2 years ago
Can put things in basket
Somerby, United Kingdom of Great Britain and Northern Ireland • 2 years ago
Can't search for groceries
Rosemary Gray
London, United Kingdom of Great Britain and Northern Ireland • 2 years agoCan't acess the website on my PC. If I use my phone I cant see how to book a delivery slot.
Joanna Agate
Bicester, United Kingdom of Great Britain and Northern Ireland • 2 years agoWon’t put items In trolly or add to shopping
Harrop Fold, United Kingdom of Great Britain and Northern Ireland • 2 years ago
Cannot get onto groceries website saying it is blocked
sue
Bournemouth, United Kingdom of Great Britain and Northern Ireland • 2 years agounable to book a delivery slot
Nigel A
Saltfleetby Saint Peter, United Kingdom of Great Britain and Northern Ireland • 2 years agoCannot book delivery slots - claims all unavailable
Customer
York, United Kingdom of Great Britain and Northern Ireland • 2 years agoI can't book a delivery slot. When I try to check out the website tells me that my delivery slot (booked minutes earlier) has expired. When I try to book another slot, all slots at all times and on all days are showing as unavailable. If I log out and back in, the same thing happens.
Peter Filleul
London, United Kingdom of Great Britain and Northern Ireland • 2 years agoAll Sainsbury's sites grey out and re inaccessible
Kate
Abingdon, United Kingdom of Great Britain and Northern Ireland • 2 years agoDelivery and collection not working
Margaret
Newcastle upon Tyne, United Kingdom of Great Britain and Northern Ireland • 2 years agovery, very slow response time
Pat
Birmingham, United Kingdom of Great Britain and Northern Ireland • 2 years agoI’ve tried to log in for a home delivery for two days. Is the problem me or the website?
I’ve never had a problem before
Joan L Walton
Seacroft, United Kingdom of Great Britain and Northern Ireland • 2 years agoMy online account won't let me add items to my basket.
Sian Wigram
Cilycwm, United Kingdom of Great Britain and Northern Ireland • 2 years ago9427595.fls.doubleclick.net error appears every 2 seconds whilst trying to order, becoming very frustrating. What can I do to stop it?
Jill Tregunna
Portloe, United Kingdom of Great Britain and Northern Ireland • 2 years agoCannot log in to place an order
Christine Skudder
London, United Kingdom of Great Britain and Northern Ireland • 2 years agoCannot get into my account on the app for 2 days now, need to order my shopping, how long is the app going to be down please?
Mary Knight
London, United Kingdom of Great Britain and Northern Ireland • 2 years agoCannot get website to come up. Just keep getting Error message!
Denise brookes
Birmingham, United Kingdom of Great Britain and Northern Ireland • 2 years agoKeeps saying an error, just not working
Mrs Cheryl Lockyer
YFelinheli, United Kingdom of Great Britain and Northern Ireland • 2 years agoI select which items i require on the website it has been like it for 4 weeks even though i have telephoned and reported it. Each time they say that it will be fixed in 3 days time but this doesn't happen. I am disabled and depend on doing my shopping this way.
phil
Manchester, United Kingdom of Great Britain and Northern Ireland • 2 years agoTry to log in to my account and it rebounds back to the log in page
Who cares
Ulsta, United Kingdom of Great Britain and Northern Ireland • 2 years agoThey are a shambles. Takes ages to log in, then can’t log you out. Amateurs
Sheffield, United Kingdom of Great Britain and Northern Ireland • 2 years ago
Spin and win not working
Sonia Smith
London, United Kingdom of Great Britain and Northern Ireland • 2 years agoCan’t amend order as seems you have a problem
Dickinson
Deal, United Kingdom of Great Britain and Northern Ireland • 2 years agoWhy am I not receiving emails when I update my order
Janet Hodgins
Chelmsford, United Kingdom of Great Britain and Northern Ireland • 2 years agoI am unable to update my next order or to log out of my account
Roosendaal, Netherlands • 2 years ago
Website will not come up.
Ann Houston
Warrington, United Kingdom of Great Britain and Northern Ireland • 2 years agoI am not able to login to Sainsburys for my groceries account
Denise Harris
Portsmouth, United Kingdom of Great Britain and Northern Ireland • 2 years agoI ordered Party Food which I paid for in June 2023 for 2nd September 2023. I rang to check my order was ok 4 days ago and they said all ok. I had an email on 30th august 2023 confirming my order but then on 1st september 2023 they informed me they could not do my order which came to £112.So disappointed in Sainsburys. Now I have to Try to sort out something else for our party on the morning of party. SO MAD
Philippa Ugbana
London, United Kingdom of Great Britain and Northern Ireland • 2 years agoI can’t check out. It says there is a service error.
Nottingham, United Kingdom of Great Britain and Northern Ireland • 2 years ago
Cannnot cance; orders not receiving codes for 2fa
C Brannigan
Carluke, United Kingdom of Great Britain and Northern Ireland • 2 years agoCannot check out for past hour
Daventry, United Kingdom of Great Britain and Northern Ireland • 2 years ago
online shopping down for 48hrs so far
C.Hustwick
Telford, United Kingdom of Great Britain and Northern Ireland • 2 years agoUnable to check out
Joanne Rhodes
York, United Kingdom of Great Britain and Northern Ireland • 2 years agoI am unable to add products to my online shop
Mr T A Crisp
London, United Kingdom of Great Britain and Northern Ireland • 2 years agowhy can't i log in to online shopping
Patricia Huxley
Oxhill, United Kingdom of Great Britain and Northern Ireland • 2 years agocontacted you earlier this week when putting my initial order in saying problems logging in, resolved the problem with the control shift and delete option. THIS EVENING trying to amend my order same probs logging in and above option not working anymore!
Sunbury-on-Thames, United Kingdom of Great Britain and Northern Ireland • 2 years ago
Cannot amend my order.
Panteg, United Kingdom of Great Britain and Northern Ireland • 2 years ago
Apple Pay not working
M Eves
Newcastle upon Tyne, United Kingdom of Great Britain and Northern Ireland • 2 years agoConfusion. No goods showing in trolley but money looks to be taken
Edinburgh, United Kingdom of Great Britain and Northern Ireland • 2 years ago
many products missing, few time slots available, despite site being down all weekend
Elaine Betty
Bristol, United Kingdom of Great Britain and Northern Ireland • 2 years agoCan’t check out my online shopping
BOOKLESS CHARLIE
Crank, United Kingdom of Great Britain and Northern Ireland • 2 years agoCLICK ANS COLLECT & DELIVERY OFF TH'DAY
Grace
Wray, United Kingdom of Great Britain and Northern Ireland • 2 years agoEverything is saying its out of stock????
ANNEMARIE SARGEANT
London, United Kingdom of Great Britain and Northern Ireland • 2 years agoWebsite appears down. I get error number 403
Reading, United Kingdom of Great Britain and Northern Ireland • 2 years ago
Been having problems trying to change time of delivery! have managed to cancel order?
Bill Smith
London, United Kingdom of Great Britain and Northern Ireland • 2 years agowebsite won't open
sheila thomas
Formby, United Kingdom of Great Britain and Northern Ireland • 2 years agowebsite won't open up when I try to log in to book a delivery
xxx
Birmingham, United Kingdom of Great Britain and Northern Ireland • 2 years ago2 failed deliveries
Bloggs J
Edinburgh, United Kingdom of Great Britain and Northern Ireland • 2 years agoCannot get in to update order
London, United Kingdom of Great Britain and Northern Ireland • 2 years ago
message reads technical issues with sainsburys groceries
Alan Taylor
Birmingham, United Kingdom of Great Britain and Northern Ireland • 2 years agoTrying to order our usual grocery delivery. Grocery lists are all over the place. Keeps knocking our delivery goods below 50 pound when we have ordered more. Taking goods off , just after we have ordered them.
Samantha Jane Jones
Frodingham, United Kingdom of Great Britain and Northern Ireland • 2 years agoon every option I try to click on nothing works & the screen goes grey within one second
Janet
Wakefield, United Kingdom of Great Britain and Northern Ireland • 2 years agoCan’t get online to Sainsbury’s to order
Diane Fogg
Wood Norton, United Kingdom of Great Britain and Northern Ireland • 2 years agoUnable to amend tomorrow's order