Is Sainsburys down - December, 2023?
Sainsburys Outages and Status
Sainsburys.co.uk is a leading UK supermarket that offers a wide selection of groceries, including fresh and frozen food, drinks, health and beauty products, household items, and more. Customers can choose from thousands of products online and have them delivered to their door or pick them up in store. Sainsburys.co.uk also provides helpful recipes and meal ideas for customers to try.
G. Seaward
Huntingdon, United Kingdom • 7 hours agoApp isn't loading so I can't edit my shop
Frankie T
Merton, United Kingdom • 21 hours agoUnable to check out after amending existing order.
Ishbel Wilkie
Inverness, United Kingdom • 1 day agoTrying to check out and it doesn’t complete
S Mann
Nottingham, United Kingdom • 1 day agoCan’t check out on I pad. Lost complete order.
Verwood, United Kingdom • 1 day ago
Trying to check out and site says the are having trouble right now
Margaret B
Barnsley, United Kingdom • 2 days agoFor some days now have been trying to place an order with Sainsburys. I have been an online customer for some years without any problem, however this past week I have repeatedly been unable to book a delivery slot. The screen just goes blank. I have made several phone calls to help centres - even to South Africa! - and no one was of any help. What has happened to a long established British company? Have they decided to put profits before decent personal customer service? I shall be going else where in future. Sainsburys is not the only online groceries delivery company in town.
beejeh
Hemel Hempstead, United Kingdom • 2 days agocant check out.
Trevor
Dover, United Kingdom • 3 days agono thanks ,waste of time as nothing happens ,can't check out for weeks now
Amanda Burke
Blackburn, United Kingdom • 3 days agoCan,t login to go to pay
Birmingham, United Kingdom • 3 days ago
Can't login to my account
Anne Lovell
Romford, United Kingdom • 3 days agoCant access to ammend order or book delivery
Sally Hammond
Retford, United Kingdom • 3 days agoCannot update my order
Anne Sellors
Derby, United Kingdom • 3 days agoCan’t log in to Sainsbury’s for weekly online delivery
Birmingham, United Kingdom • 3 days ago
Can’t log on at all
Joan Butler
Ryde, United Kingdom • 3 days agoI can't open my Sainsburys account to amend my order. I also cannot open my Nectar accunt.
Francoise Connor
Guildford, United Kingdom • 3 days agoCannot access online food ordering for Christmas food
Ascot, United Kingdom • 3 days ago
Keeps coming up with bad gateway when trying to access login or book delivery
Sophie
Peterborough, United Kingdom • 3 days agoLogin not working error message
Basingstoke, United Kingdom • 3 days ago
Bad gateway 502 on login page
Paul
Sunderland, United Kingdom • 3 days ago502 error bad gateway
Hook, United Kingdom • 3 days ago
Bad Gateway 502
Cranleigh, United Kingdom • 3 days ago
cant log in
three peas in a pod
Guildford, United Kingdom • 4 days agounable to check out after updating basket
Hardie
Trowbridge, United Kingdom • 4 days agoUnable to update an existing order. Been unavailable for hours!
Jando
Ashford, United Kingdom • 4 days agoProduct searches on website and app not working.
J Holloway
Liskeard, United Kingdom • 4 days agoThe products are not coming up when you search
Carol Andrews
Weymouth, United Kingdom • 4 days agoI can’t get products to load to look at before I decide what to buy
Caroline
London, United Kingdom • 4 days agoWon't search for items on laptop or phone so can't update order
Ealing, United Kingdom • 4 days ago
App not loading
Manchester, United Kingdom • 4 days ago
Pages bot loading
Reading, United Kingdom • 4 days ago
cannot add items to basket
J
Nottingham, United Kingdom • 4 days agoCannot search
Dave
Ampney Crucis, United Kingdom • 4 days agoNo search
Lorraine
Langford, United Kingdom • 4 days agoWhen searching for an item - selections will not import
Louise
London, United Kingdom • 4 days agosearch function not working
Kath
Wimbledon, United Kingdom • 4 days agoCannot search for items to add to basket it keeps buffering and saying there us a problem try again
Alex
Bury St Edmunds, United Kingdom • 4 days agoSearch function while logged in is non-functional.
Kim Crocker
Aldershot, United Kingdom • 4 days agoSainsbury’s web site seems to be down
London, United Kingdom • 4 days ago
Search not working
Grant
Wrexham, United Kingdom • 4 days agoGeneral search and department search not working
Frankie
Saint Leonards-on-Sea, United Kingdom • 4 days agoItems not loading after search
mrs parkinson
Chesham, United Kingdom • 4 days agoagain trying to change order for tomoz gone again,you need to sort your online out it is awful
Jean
Sheffield, United Kingdom • 4 days agoWon't load any grocery products from search
Bury St Edmunds, United Kingdom • 4 days ago
Not responding
Bob
Wedmore, United Kingdom • 4 days agoVirtually impossible to add things to my basket
Cambridge, United Kingdom • 4 days ago
Unable to search or checkout
Kingswinford, United Kingdom • 4 days ago
App saying not working, try again. Been trying from various tablets and phones, but won’t work
Camden, United Kingdom • 4 days ago
Cannot show groceries
Smith
Martlesham, United Kingdom • 4 days agowon't load certain pages
D bradley
St Helens, United Kingdom • 4 days agoIt won't allow me to alter on line shopping order. No products being show and refresh as advised doesn't work
V. Matthews
Bristol, United Kingdom • 4 days agoSome pages load and others won't. Slow and inconsistent.
Plymouth, United Kingdom • 4 days ago
Pages not loading
Birmingham, United Kingdom • 4 days ago
I can't order any food show error
Derek
Cambridge, United Kingdom • 4 days agoSearch function not working.....
Sunderland, United Kingdom • 4 days ago
Not working to search items
Alek
Slough, United Kingdom • 4 days agoCan't search for groceries
Ivybridge, United Kingdom • 4 days ago
Sainsburys app
Shrewsbury, United Kingdom • 4 days ago
groceries not loading
Z Whitehead
Salisbury, United Kingdom • 4 days agoCan not load pages to be able to add anything to basket
Julie
Lambeth, United Kingdom • 4 days agoI can't search for products it keeps coming up blank and saying try to refresh the page but it doesn't work at all.
Dean
Gateshead, United Kingdom • 4 days agoWon't load any grocery items
philsbbs
Wallington, United Kingdom • 4 days agosearch broken groceries site
Veronica Rolling
Durham, United Kingdom • 4 days agoI can log in, but cannot shop for groceries, just blank pages. Will lose my collection slot in a couple of hours
Karen Biddlecombe
Liverpool, United Kingdom • 4 days agoCan’t get onto shopping showing no products
Lyn
London, United Kingdom • 4 days agoUnable to search for items, get message saying they're having trouble, try refreshing, but doesn't load.
Christopher Todd
London, United Kingdom • 4 days agocan't view any items
David Morgan
London, United Kingdom • 4 days agoCan access the site but cannot access items to put in the basket - are there issues?
Lynn
Bristol, United Kingdom • 4 days agoSearch not working
Mrs U
Southwark, United Kingdom • 4 days agoCan’t look for items
P
Peterborough, United Kingdom • 4 days agocannot search for goods
Graeme
Southampton, United Kingdom • 4 days agoOnline shopping down
Irene Rathbone
South Shields, United Kingdom • 4 days agoCannot choose items other than my favourites on the grocery delivery site
Peter Allman
Newport Pagnell, United Kingdom • 4 days agoSainsbury online groceries site not working
Cheerydog
Wrexham, United Kingdom • 4 days agowont search for anything
K
Upminster, United Kingdom • 4 days agoCan’t load shopping
Maisie
Ashford, United Kingdom • 4 days agoWill not search for items
Marion
Potters Bar, United Kingdom • 4 days agoUnable to search items and add to order
Alek
Slough, United Kingdom • 4 days agoGroceries not working
Exeter, United Kingdom • 4 days ago
Unable to search 4 items
Southampton, United Kingdom • 4 days ago
no items showing up
B
Southampton, United Kingdom • 4 days agoUnable to search for items
Altrincham, United Kingdom • 4 days ago
On individual items I get the message something went wrong. Please refresh or try again. Nothing happens!
Durham, United Kingdom • 4 days ago
Can’t order anything
Mrs D.Spencer
Hayes, United Kingdom • 4 days agoHi trying to amend order but as soon as I type an item to search to add to my order says there is a problem try again have tried 5 times. So had to amend order without adding to it
Andrew Smith
Bristol, United Kingdom • 4 days agoSix digit code not being generated, I understand it’s being looked into.
Do you have an update.
Elizabeth Curtis
West Dulwich, United Kingdom • 4 days agoCan't log in
Andorinha Stones
Slough, United Kingdom • 4 days agocan't access my grocery a/c code 403
Wallasey, United Kingdom • 5 days ago
Can’t login
Paul C
Hackney, United Kingdom • 5 days agoGroceries Page loading issues
Chris
Newbury, United Kingdom • 5 days agoDown
FC
London, United Kingdom • 5 days agonot working
Hayes, United Kingdom • 6 days ago
I can’t login, it does not recognise my password. I tried to reset but never received the verification code
S KLEANTHOUS
Enfield, United Kingdom • 6 days agoYour Xmas food to order is down Not redponding
Market Harborough, United Kingdom • 6 days ago
Can’t get basketit has gone
Vanessa Eddy
Evesham, United Kingdom • 6 days agoMy order will not process or take payment. It says I can't process at this time
Heather Edmondson
Newham, United Kingdom • 6 days agoProblems checking out when amending order problems for a month now reported to technical team and checked with my bank it’s your end your Barclays Bank not accepting when amnending
Tara Kerai
Harrow, United Kingdom • 1 week agoI can’t amend order, keeps telling me to log on, I log on and says log on again
Frustrated Fred
Hereford, United Kingdom • 1 week agoTried numerous times but cannot access account.
Bracknell, United Kingdom • 1 week ago
Cannot open Christmas delivery slot the date given was 3december for 23 December but won’t open
Carl
Heanor, United Kingdom • 1 week agoWon't allow me to put anything in the basket
Malcolm
London, United Kingdom • 1 week agoFrequent reports of 9427595.fls.doubleclick.net being unresponsive
Stuart
London, United Kingdom • 1 week agokeeps hanging
Robert Sewell
Bedford, United Kingdom • 1 week agoTrying to register for on line shopping . The code never arrives in my inbox until perhaps 2 hours later by which time it has elapsed . What is the problem . Many thanks
Margaret
Cardiff, United Kingdom • 1 week agoNo delivery slots in December until 19th.
Has Sainsbury stopped non Christmas deliveries ?
Jasper
Leeds, United Kingdom • 1 week agoUnable to checkout
Manchester, United Kingdom • 1 week ago
No offers no points
Shirley
Croydon, United Kingdom • 1 week agoEverything working fine until checkout - then got a message saying something like 'the store selected does not deliver to the address selected'.... they always have done before and nothing has changed at my end
Janetlouisepike@btinternet.com
Birmingham, United Kingdom • 1 week agoCan't log in to my app keeps saying try again
Jacqueline Rankin
Wolverhampton, United Kingdom • 1 week agoTried to pay insurance put all information in including bank details sais cannot proceed to technical difficulties
Slough, United Kingdom • 1 week ago
Can’t log on it comes up with error 403
Daren Barilli
Edgware, United Kingdom • 1 week agoerror page comeing up
Lewes, United Kingdom • 1 week ago
can't book a delivery slot.
sue ixer
Lewes, United Kingdom • 1 week agoCannot log in
London, United Kingdom • 1 week ago
painfully slow and buggy.
Ipswich, United Kingdom • 2 weeks ago
Can't checkout.
DSR
Canterbury, United Kingdom • 2 weeks agocannot pay for updated order. Message comes up "Sorry, there's currently a problem with our payment services. Please try again shortly."
Anna
Derby, United Kingdom • 2 weeks agoCan't check out
Bob
Cardiff, United Kingdom • 2 weeks agoOTP code, which is only valid for 10 minutes, is taking about 2 hours to arrive by email.
stephen varney
Great Dunmow, United Kingdom • 2 weeks agoee cant log on to sainburys
Margaret Whall
Didcot, United Kingdom • 2 weeks agoI am having difficulty adding to my order.
I can log in but then cannot get any furthur
Sephen Varney
Custom House, United Kingdom • 2 weeks agoee can not log on to sainburys website at all
Carol Marum
Clitheroe, United Kingdom • 2 weeks agoApp not working at moment - won't open
Heidi
Hove, United Kingdom • 2 weeks agoNot showing necter points when checking out ie how much i can have off shopping
Foob
Kingswinford, United Kingdom • 2 weeks agoCannot log in on app
Layton
Ferndale, United Kingdom • 2 weeks agoSite down for 12 hrs
Janos
Eastleigh, United Kingdom • 2 weeks agoMy app loads but it keeps saying no Internet connection when it is good. Is server down at any time overnight as this has happened before?
Margaret Coulston
Mansfield, United Kingdom • 2 weeks agoWill not allow us to book a free slot (we have a prepaid 'pass') - insists we already have a slot booked whatever day we try!
Newport, United Kingdom • 2 weeks ago
My order not delivered, no phone ca!l or email. Newport branch Friday 24 November 2023
Northwich, United Kingdom • 2 weeks ago
Buffering Taking to long to load all my other apps are fine
Janice Gilroy
Newcastle upon Tyne, United Kingdom • 2 weeks agoI can't check out
Lesley holt
Hayes, United Kingdom • 2 weeks agoLate delivery. Normally we receive a call from the driver if his delivery is running late. He is overdue currently and we have not had anything from him. Post Code TW13 5AZ
chris thomas
Camelford, United Kingdom • 2 weeks agocan't check out
Becki
Newcastle-under-Lyme, United Kingdom • 2 weeks agoPayment down
Custom House, United Kingdom • 2 weeks ago
is sainburys workin
Pip
Aberdeen, United Kingdom • 2 weeks agoNot receiving confirmation emails of order or receipt for delivery order
Lindsey Fowler
Bristol, United Kingdom • 2 weeks agoThe delivery slot booking page does not open
Lou
Bromley, United Kingdom • 3 weeks agoThe app seems to have lost all prior orders and any info I entered, when trying to book a lot just now ..
Kevin P Shakespeare
Leicester, United Kingdom • 3 weeks agoUnable to amend existing order
Frances Howells
Bodmin, United Kingdom • 3 weeks agoAll slots for delivery after Christmas 2023 always unavailable even at midnight. Can't be right so what is wrong? 27th to 30th all gone before time to book.
Steve
Johannesburg, South Africa • 3 weeks agoCannot log in
Alloa, United Kingdom • 3 weeks ago
wont log in to grocery site
susan waterton
London, United Kingdom • 3 weeks agocannot get into Sainsbury's website error 403.
B Willis
Birmingham, United Kingdom • 3 weeks agoWhy does Sainsburys not recognise my password
Louise Dixon
Chelmsford, United Kingdom • 3 weeks agoAGAIN this is happening every couple of weeks - im a loyal customer but im seriously fed up with this!!!
Hiorns
Basingstoke, United Kingdom • 3 weeks agoOTP not being sent
Tony Ashton
Birkenhead, United Kingdom • 3 weeks agoCan’t redeem nectar points.
Aw
Bristol, United Kingdom • 3 weeks agonot receiving verificaton code
Jen
Saltash, United Kingdom • 3 weeks agoUnable to book delivery slot again, seems ongoing problem.
Paul Henry
Marlow, United Kingdom • 3 weeks agoThe app says Sorry, we encountered a problem trying to log you in. Try again.
Pamannon
Walsall, United Kingdom • 3 weeks agoTerrible site. Crashed 5 times in 2 hours of trying to send grocery list for delivery. Now I’ve lost my delivery slot. I’d be better off with Morrisons. At least their site works
Bradford-on-Avon, United Kingdom • 3 weeks ago
Can't check out
Newcastle upon Tyne, United Kingdom • 3 weeks ago
Might be better to try Tesco
Elizabeth McMahon
Dereham, United Kingdom • 3 weeks agoCannot log into grocery account to amend order
Tj
Durham, United Kingdom • 3 weeks agoAll my order history address details etc aren’t on the app anymore
Lynne
Plymouth, United Kingdom • 4 weeks agoI cannot book a slot
Ian Middleton
Newham, United Kingdom • 4 weeks agoCannot update order on Sainsburys website for past two hours "we are unable to connect you to that page, try again"
Peter Gates
Deal, United Kingdom • 4 weeks agoI have the ‘Count up to Christmas’ offer on my app to be completed by 10th December.
I have completed tier 1 and got the reward and started tier 2. All of a sudden all 3 tiers are completed and this is an error. I have not received the 2 remaining bonuses.What’s gone wrong and please correct this.
Thank you
Customer
London, United Kingdom • 4 weeks agoSlow system. Had to wait and almost be late for work for system to move forward slowly
Christine Huyton
Wigan, United Kingdom • 4 weeks agoVery frustrating not to have any info about their site.
Jennifer Grant
Edinburgh, United Kingdom • 4 weeks agoCan't book a slot for next week
Danny
London, United Kingdom • 1 month agoAhh, I can see it's not just me that's unable to check out.
Natalie
Bristol, United Kingdom • 1 month agoPaymenst not working
Melton Mowbray, United Kingdom • 1 month ago
Can't checkout
Richard Allen
Croydon, United Kingdom • 1 month agoCannot update order or check out
London, United Kingdom • 1 month ago
Says forbidden
Windsor, United Kingdom • 1 month ago
Cannot check up
M Charles-Christie
Mitcham, United Kingdom • 1 month agoUnable to update my shopping and check out.
Worcester, United Kingdom • 1 month ago
Can’t amend order
NSCooke
Downham Market, United Kingdom • 1 month agoCannot amend order and check out been trying for last 2 hours
Donna
Norwich, United Kingdom • 1 month agoCan’t check out groceries
Burgess Hill, United Kingdom • 1 month ago
Payment errors mean I can't pay or use a new card
Clair
Addlestone, United Kingdom • 1 month agoNot letting payment go through
A mould
Grays, United Kingdom • 1 month agoNot allowing to check out delivery
Alastair
Sheffield, United Kingdom • 1 month agoPayment system not working
Patricia
Newcastle upon Tyne, United Kingdom • 1 month agoHave not received any order confirmation e-mails or unavailable items e-mail for a couple of weeks.
what is going on?
Colin
Glastonbury, United Kingdom • 1 month agoCan login OK but cannot repeatedly get connection to book delivery slot.
This site is becoming increasingly unreliable. Time to look elsewhere?
mrs parkinson
East Hyde, United Kingdom • 1 month agocant log in to orders again
ann
Milan, Italy • 1 month agocan't log in, takes to a 403 forbidden page
Peter Hammond
Shanklin, United Kingdom • 1 month agoFor 24 hours can't make order because no code has been sent to my email.
Folkestone, United Kingdom • 1 month ago
Not loading items and trolley has emptied
Oswestry, United Kingdom • 1 month ago
Not logging in
ES
Leatherhead, United Kingdom • 1 month agoApp not working
Giles
Bristol, United Kingdom • 1 month agoCannot login to web or app to amend order
Matt
Richmond, United Kingdom • 1 month agoLogging in, loss of address. Not working
Carole mcintosh
Chatham, United Kingdom • 1 month agoNot able to sign out
Kel
Derby, United Kingdom • 1 month agocan't log on or book delivery. everything apart from home screen says there's an error
Emma
Wingate, United Kingdom • 1 month agocant log in. cant place an order. cant do anything
G
Bideford, United Kingdom • 1 month agoError message when logging in to try to amend my order.
Genette Milburn
Shrewsbury, United Kingdom • 1 month agoApp is saying it can't log me on; then I look like I am logged in but can't see my order. Try to log on via main site and it says there's an issue.
Thanks
London, United Kingdom • 1 month ago
Unable to login to app or website.
Elaine Gill
London, United Kingdom • 1 month agoCan’t log in and says I have no orders but I am supposed to have a delivery on Saturday 4/11
Bargoed, United Kingdom • 1 month ago
can't log in to grocery account
Elaine Brogan
Cannock, United Kingdom • 1 month agoNot able to access Sainsbury’s website or app or nectar points app
Julie
Salford, United Kingdom • 1 month agoUnable to login or shop on sainsburys online site
Margaret O'Brien
Mitcham, United Kingdom • 1 month agoI have been unable to login to Sainsburys Online. is there a problem?
Christopher
Exeter, United Kingdom • 1 month ago2nd November, cannot log in... the web site just returns me to the login page. Has their web site crashed?
Hemel Hempstead, United Kingdom • 1 month ago
Cannot re set my password, cannot access it at all
C. Stanborough
Ruislip, United Kingdom • 1 month agoIt says my password is wrong, it isn't. when I try and reset the password it won't continue after putting in my email address.
Mrs Paula Trickey
Bridgnorth, United Kingdom • 1 month agoI cannot book a delivery slot, the page is just blank. I have an order but cannot check out because I cannot book a delivery slot
Ormskirk, United Kingdom • 1 month ago
Kant log in
Paris, France • 1 month ago
403 on click "login"
Jane
Glasgow, United Kingdom • 1 month agoWhen on website box keeps coming up about double click either wait or exit website been happening for a couple of weeks now. I am going through a cashback app so use Sainsburys
Anybody
London, United Kingdom • 1 month agoHave tried both the app and the website as I want to add to my delivery tomorrow - but cannot get through.
Jen
Plymouth, United Kingdom • 1 month agoI cannot book a delivery slot. Pages then goes to a blank page. This fault happened a few weeks ago.
Irene Yeudall
Glasgow, United Kingdom • 1 month agoI can log in to my groceries account, but when I try to book a delivery slot, it just goes to a blank grey page. This happened a fortnight ago and is still happening…. Help!!
Jackie Bellinger
Portsmouth, United Kingdom • 1 month agoTu clothing won't let me checkout.
East Hyde, United Kingdom • 1 month ago
all my orders r saying empty
Brenda Hutchins
Prestatyn, United Kingdom • 1 month agoAlmost all items not available and unable to check out
Bromsgrove, United Kingdom • 1 month ago
Almost all items unavailable
Claire Forsyth
Leeds, United Kingdom • 1 month agoCan't get into online shopping basket on Tu website
Amy
Basildon, United Kingdom • 1 month agoNot allowing checkout
Julia
Welling, United Kingdom • 1 month agoNot processing to payment page
Kevin Williams
Birmingham, United Kingdom • 1 month agoCant book delivery slot.
Menu ceases at Christmas slots available. I'm trying to book one for weekend.
Soobyh
Liverpool, United Kingdom • 1 month agoNo contactless payment in Rice Lane, Liverpool this morning. Cash or chip and pin only. ATMs down, too.
Kirsty
Accrington, United Kingdom • 1 month agoNot updating trolley
Steve
Guildford, United Kingdom • 1 month agoOnline shopping not delivered because Sainsburys not able to take payments at all today so shopping not coming! No communication to let us know, just sat at home waiting for it to arrive and it never did! Disgusted is an understatement!
robert wright
Slough, United Kingdom • 1 month agoWhen trying to log in I get the translation facility from danish to english and 403
B Matthews
Rugby, United Kingdom • 1 month agocan't shop on the website, can't add any groceries
Braintree, United Kingdom • 1 month ago
Unable to book a delivery slot the page is not opening it has been like this for several weeks! what is the problem?
Sue
Rugby, United Kingdom • 1 month agoHave completed online shop but unable to checkout.
E. Smith
Tilbury, United Kingdom • 1 month agoDriving me mad. Can’t put an online order in . Once logged, in page goes blank.
Nuneaton, United Kingdom • 1 month ago
Payment
Maidstone, United Kingdom • 1 month ago
Not taking payment
J Leigh
Blackpool, United Kingdom • 1 month agoCan't make payment
Wells, United Kingdom • 1 month ago
Since, yesterday 16 October login then site crashes. Hopeless.
All other, non Sainsbury, sites OK
Rosemarie Benson
Sandbach, United Kingdom • 1 month agoI can book a home delivery
Alison
Newcastle upon Tyne, United Kingdom • 1 month agoNot working despite delete and reinstall
Colin
Wells, United Kingdom • 1 month agoCannot get book delivery, site very flakey and keeps crashing.
Camberley, United Kingdom • 1 month ago
Can't add items to basket, adds at first then does the spin thing and then not in trolley.
Jas
Brighton, United Kingdom • 1 month agoSaved payment cards not appearing
Pat
Helston, United Kingdom • 1 month agonot been able to access site since midnight.keep trying only get 403
Stratford-upon-Avon, United Kingdom • 1 month ago
Can’t log in system down
Pat Miller
Helston, United Kingdom • 1 month agocan't access says error 403
MP
Cardington, United Kingdom • 1 month agoCrashed for past half hour
Debbie
London, United Kingdom • 1 month agoStayed up to book Christmas slot. Website not able to show any slots despite saying slots were open
Cillian Murphy
Solihull, United Kingdom • 1 month ago403 error
Madrid, Spain • 1 month ago
Cannot log in on app
Barbara Renouf
Torquay, United Kingdom • 1 month agoNot receiving verification code
Godalming, United Kingdom • 1 month ago
unable to log in, then site crashed twice.
Rosemarie Benson
Sandbach, United Kingdom • 1 month agoUnable to book a delivery slot
Sally
Tottenham, United Kingdom • 1 month agoHad to change password to log in - then no delivery slots at all
Ali
Leeds, United Kingdom • 1 month agoUnable to create new orders/update orders on website. App working fine but want to use the website. This has been going on for over a week now.
Burton-on-Trent, United Kingdom • 1 month ago
I book a slot, but it won’t allow to continue shipping. Slot goes!!!
Helen Fones
Braunton, United Kingdom • 2 months agoWeb site very slow and unable to check out.
MHooper
Braintree, United Kingdom • 2 months agoCan login but unable to book a delivery slot
Kathy Hakk
Derby, United Kingdom • 2 months agoTaken 1 hour to place order, have to pay within the hour to reserve slot and now the site has problems with me paying. Not good enough!
Donna Ward
Worthing, United Kingdom • 2 months agoAlways showing page unresponsive pop up
London, United Kingdom • 2 months ago
Sainsbury’s online site still has problems, can’t book a delivery slot.
Wilmslow, United Kingdom • 2 months ago
Sainsburys website not responding part way through setting up an order
Sheffield, United Kingdom • 2 months ago
We cannot get onto choose a date and time this has not been put right since Monday, my husband is disabled and I am very disappointed that I have phoned customer service 5 times and they have assured me it will get sorted but when??!!!
RM
Chorley, United Kingdom • 2 months agoKeeps saying something has gone wrong
June Nicholls
Wigan, United Kingdom • 2 months agoCan’t get into site to Log in
Christine Eastwood
Wolverhampton, United Kingdom • 2 months agoAfter logging into my account I simply cannot book a delivery slot. When I click on book delivery the screen goes blank. Is it your problem or mine?
I’m a weekly online shopper of many years with a delivery pass and have not had this problem before.
Catherine
London, United Kingdom • 2 months agoCan’t book a delivery slot
KK
Busby, United Kingdom • 2 months agoUnable to list delivery slots
Win.Warren
Sunderland, United Kingdom • 2 months agoI can log in but can’t book a delivery slot
Jc
London, United Kingdom • 2 months agoHow long is website going to be down. Why can’t you put message on website. You must be losing so many customers obviously you don’t care about customer service.
Louise Dixon
Chelmsford, United Kingdom • 2 months agoLast night and today i cannot complete my grocery shop ... showing error
B Bell
Huntingdon, United Kingdom • 2 months agoUnable to book delivery.
Irene
Downham Market, United Kingdom • 2 months agoCan't book delivery slot
Mavis Newton
Newcastle upon Tyne, United Kingdom • 2 months agoUnable to login to shopping at Sainsburys
Sylvia mezen
Watford, United Kingdom • 2 months agoNo good on shelves will this be resolved for tomorrow
Barbara Carrodus
Andover, United Kingdom • 2 months agoI am not being given any delivery options when I progress to booking a slot
Bonnie Mackintosh
Crawley, United Kingdom • 2 months agoTrying to place grocery order. Delivery needed. Choice of delivery times page not loading; just blank. Have tried several times. Now giving up.
Lilian Y M Horton
Bristol, United Kingdom • 2 months agoI've been trying for hours, Bristol BS9
geoffrey scholes
Manchester, United Kingdom • 2 months agoI CANNOT LOG INTO SAINSBURYS WEBSITE TO UPGRADE MY ORDER
Judith Barclay
Bolton, United Kingdom • 2 months agoI am unable to obtain a delivery slot or click and collect time
Richard Goodliffe
Selby, United Kingdom • 2 months agoCan’t book a slot for delivery next week as I usually do despite having a delivery pass.
M. Hooper
Braintree, United Kingdom • 2 months agoTrying to book delivery slot but page not coming up
Alicia Helsby
Warrington, United Kingdom • 2 months agoUnable to place an online order.
Crowthorne, United Kingdom • 2 months ago
Sainsbury’s Groceries website is down.
Lynn murray
Royal Wootton Bassett, United Kingdom • 2 months agoCannot book delivery
Pevensey Bay, United Kingdom • 2 months ago
I have been trying to contact Sainsburys since 7am. I have now missed my delivery slot. Is there a problem?
Philip Dare
Slough, United Kingdom • 2 months agoNo response when logging in
Gillian Watkinson
Romford, United Kingdom • 2 months agoCannot book a delivery
Lynne
Caister-on-Sea, United Kingdom of Great Britain and Northern Ireland • 2 months agoIt won’t bring up any slots for delivery times. Page is completely blank since last night
Fergs
Spott, United Kingdom of Great Britain and Northern Ireland • 2 months agoApp won't open
Derby, United Kingdom of Great Britain and Northern Ireland • 2 months ago
Can’t get delivery slot.
Beryl Restick
Portsmouth, United Kingdom of Great Britain and Northern Ireland • 2 months agoCan't access delivery slots, page goes blank
Martin
London, United Kingdom of Great Britain and Northern Ireland • 2 months agoCannot add groceries to order
Amar Mehta
Tring, United Kingdom of Great Britain and Northern Ireland • 2 months agoI was doing my grocery shop and then half way through it stopped working and no products show no matter what I search for.. the items already selected are still showing in my basket so hopefully it gets back up and running
Vickie
Cheltenham, United Kingdom of Great Britain and Northern Ireland • 2 months agoNot showing any products
London, United Kingdom of Great Britain and Northern Ireland • 2 months ago
Won't load anything!
Claire
London, United Kingdom of Great Britain and Northern Ireland • 2 months agoUnable to search for items.
Claire
London, United Kingdom of Great Britain and Northern Ireland • 2 months agoUnable to search items
Stuart
High Ongar, United Kingdom of Great Britain and Northern Ireland • 2 months agoSearch function for groceries not showing any items and timing out
Jimmy
Brighton, United Kingdom of Great Britain and Northern Ireland • 2 months agoSearch function for grocery items not working
Bournemouth, United Kingdom of Great Britain and Northern Ireland • 2 months ago
Unable to show items when trying to place grocery order
London, United Kingdom of Great Britain and Northern Ireland • 2 months ago
Unable to show your information
Debbie
Sunbury-on-Thames, United Kingdom of Great Britain and Northern Ireland • 2 months agoSafari is down with Sainsburys
Peterborough, United Kingdom of Great Britain and Northern Ireland • 2 months ago
Tried to make contactless payment in sainsburys bretton yesterday and again today still not working.... been like this since yesterday now say waiting till 9 for engineer to come out .
David Brain
London, United Kingdom of Great Britain and Northern Ireland • 2 months agounable to log on to amend my order
Mrs Elizabeth Lacey
London, United Kingdom of Great Britain and Northern Ireland • 2 months agoWon’t let me log in on the app
Around Guthrie
Carluke, United Kingdom of Great Britain and Northern Ireland • 2 months agoAll slots on app are unavailable. Last night and today
Peterborough, United Kingdom of Great Britain and Northern Ireland • 2 months ago
Very very slow with error messages
Pam Bridger
Bodmin, United Kingdom of Great Britain and Northern Ireland • 2 months agocant get delivery slots to show
LP
London, United Kingdom of Great Britain and Northern Ireland • 2 months agoNo delivery slots showing
Maidenhead, United Kingdom of Great Britain and Northern Ireland • 2 months ago
Delivery SL ta down
Jan Moroney
Preston, United Kingdom of Great Britain and Northern Ireland • 2 months agoI cannot get delivery dates displayed after logging in .
s davis
Whitehaven, United Kingdom of Great Britain and Northern Ireland • 2 months agocant book next weeks delivery with saver slot
Wendy Flint
Braunton, United Kingdom of Great Britain and Northern Ireland • 2 months agoTried to reschedule delivery. Website VERY slow. .Eventually showing no slots available at all for next 4 weeks. Seems unlikely. So had to cancel slot rathe than alter date but then thrown out of site. Had to log back in to see if cancellation went through.
Anne Cooper
Abingdon, United Kingdom of Great Britain and Northern Ireland • 2 months agocant book a time slot for next week
Mrs V Holland
North Shields, United Kingdom of Great Britain and Northern Ireland • 2 months agoThe home delivery service in Monkseaton, Whitley Bay does not appear to be working. Cannot book my delivery.
Robert Wells
Sunbury-on-Thames, United Kingdom of Great Britain and Northern Ireland • 2 months agoNo available dates for delivery
on the app
Daventry, United Kingdom of Great Britain and Northern Ireland • 2 months ago
Can’t book a delivery slot. Everything “unavailable “
karen
Leeds, United Kingdom of Great Britain and Northern Ireland • 2 months agoCan't book a delivery slot
Simon Horan
Banbury, United Kingdom of Great Britain and Northern Ireland • 2 months agoCan’t find any home delivery slots
Lynda Holloway
Stalham, United Kingdom of Great Britain and Northern Ireland • 2 months agoI can't select a delivery slot, page remains blank
Bev Layne
Cleveleys, United Kingdom of Great Britain and Northern Ireland • 2 months agoIMPOSSIBLE TO BOOK A DELIVERY. ALL SLOTS BLACKED OUT
Manchester, United Kingdom of Great Britain and Northern Ireland • 2 months ago
cannot book a home delivery slot
L Evans
East Wittering, United Kingdom of Great Britain and Northern Ireland • 2 months agoNo booking slots available
Wendy Craig
Framlingham, United Kingdom of Great Britain and Northern Ireland • 2 months agoBooked a delivery slot for tomorrow, first confirmed, then lagged before flashed up that slot was no longer available, Went back to book a different time and ALL slot for a whole week are unavailable.
Gail Cooke
Peterborough, United Kingdom of Great Britain and Northern Ireland • 2 months agoGo to book a slot and nothing happens
Jean English
Washington, United Kingdom of Great Britain and Northern Ireland • 2 months agoI cannot book a delivery screen keeps going blank
Roy Thomas
Birmingham, United Kingdom of Great Britain and Northern Ireland • 2 months agoTrying to log in to get to click and collect.
Fill in username and password and it tells me that I will receive email with 6 figure code. Email neverbcomes
Lyn Edney
Cambridge, United Kingdom of Great Britain and Northern Ireland • 2 months agoTrying to do an on line shop and code not being sent so I can log in. Ridiculous when I have paid for delivery
Peter
North Shields, United Kingdom of Great Britain and Northern Ireland • 2 months agoKeep getting fls.doubleclick.net
Brenda Aylmore
Sheet, United Kingdom of Great Britain and Northern Ireland • 2 months agoCannot log in to my account. now.. Yesterday the one
time did not come until. 12 hours later. This morning my cancelled delivery was delivered.
Mr David jacobs
Birmingham, United Kingdom of Great Britain and Northern Ireland • 2 months agoCan't access online shop.
mrs parkinson
Hawridge, United Kingdom of Great Britain and Northern Ireland • 2 months agocant get in to ammend my order again.
mike
Derby, United Kingdom of Great Britain and Northern Ireland • 2 months agowill not allow to log-in
Mary hickey
London, United Kingdom of Great Britain and Northern Ireland • 2 months agoCode not arriving Taking hours
Laura Ivill
Birmingham, United Kingdom of Great Britain and Northern Ireland • 2 months agoThe one-time passcode is not arriving in my in-box. I tried on Thursday and Saturday and again this morning
yvonne bond
Coventry, United Kingdom of Great Britain and Northern Ireland • 2 months agoi can't login to my account.
when applying for a pass code nothing happens.
Poppy
Brighton, United Kingdom of Great Britain and Northern Ireland • 2 months agoNot receiving 6 digit code or receiving many hours later. Has been issue since Friday 22/9/23.
H Thomas
Swindon, United Kingdom of Great Britain and Northern Ireland • 2 months agocannot log in told I will have an email sent to me with a code, this code has to be used within 10 minutes, either they dont arrive or arrive 12 hours later. I am fed up with this.
H
Dundee, United Kingdom of Great Britain and Northern Ireland • 2 months agoCan’t login
Bodmin, United Kingdom of Great Britain and Northern Ireland • 2 months ago
Not sending 6 figure code to my e mail
H
Dundee, United Kingdom of Great Britain and Northern Ireland • 2 months agoAwaiting a email with a 6 digit security code but nothing being received so can’t log on!
P Cantle
London, United Kingdom of Great Britain and Northern Ireland • 2 months agoBonus nectar points not showing on receipt this morning at Savacentre Sydenham S E London
London, United Kingdom of Great Britain and Northern Ireland • 2 months ago
errors galore
Julie lewis
Warrington, United Kingdom of Great Britain and Northern Ireland • 2 months agoI'm not recieving verification code to log in.
I've checked email and spam but not received. I have recieved email for my order for delivery. I cant log in to amend before 11.pm
Sutton on Hull, United Kingdom of Great Britain and Northern Ireland • 2 months ago
When is Sainsbury’s Northampton opening after it’s closure all day on 21-09-2023
J Psrsons
Northampton, United Kingdom of Great Britain and Northern Ireland • 2 months agoOur local sainsburys superstore is closed today with till software issues. Anyone else with this problem?
Weedon Road Northampton
JUDITH sIBSON
London, United Kingdom of Great Britain and Northern Ireland • 2 months agoError message 403 keeps coming up Have cleared Cache ETC
Edinburgh, United Kingdom of Great Britain and Northern Ireland • 2 months ago
Unable to amend current order due tomorrow. Should be able to amend till 11 o'clock tonight.
Ed
South Nutfield, United Kingdom of Great Britain and Northern Ireland • 2 months agoCan't get through to payments line
Croydon, United Kingdom of Great Britain and Northern Ireland • 2 months ago
Can put things in basket
Somerby, United Kingdom of Great Britain and Northern Ireland • 2 months ago
Can't search for groceries
Rosemary Gray
London, United Kingdom of Great Britain and Northern Ireland • 2 months agoCan't acess the website on my PC. If I use my phone I cant see how to book a delivery slot.
Joanna Agate
Bicester, United Kingdom of Great Britain and Northern Ireland • 2 months agoWon’t put items In trolly or add to shopping
Harrop Fold, United Kingdom of Great Britain and Northern Ireland • 2 months ago
Cannot get onto groceries website saying it is blocked
sue
Bournemouth, United Kingdom of Great Britain and Northern Ireland • 2 months agounable to book a delivery slot
Nigel A
Saltfleetby Saint Peter, United Kingdom of Great Britain and Northern Ireland • 2 months agoCannot book delivery slots - claims all unavailable
Customer
York, United Kingdom of Great Britain and Northern Ireland • 2 months agoI can't book a delivery slot. When I try to check out the website tells me that my delivery slot (booked minutes earlier) has expired. When I try to book another slot, all slots at all times and on all days are showing as unavailable. If I log out and back in, the same thing happens.
Peter Filleul
London, United Kingdom of Great Britain and Northern Ireland • 2 months agoAll Sainsbury's sites grey out and re inaccessible
Kate
Abingdon, United Kingdom of Great Britain and Northern Ireland • 2 months agoDelivery and collection not working
Margaret
Newcastle upon Tyne, United Kingdom of Great Britain and Northern Ireland • 2 months agovery, very slow response time
Pat
Birmingham, United Kingdom of Great Britain and Northern Ireland • 2 months agoI’ve tried to log in for a home delivery for two days. Is the problem me or the website?
I’ve never had a problem before
Joan L Walton
Seacroft, United Kingdom of Great Britain and Northern Ireland • 2 months agoMy online account won't let me add items to my basket.
Sian Wigram
Cilycwm, United Kingdom of Great Britain and Northern Ireland • 2 months ago9427595.fls.doubleclick.net error appears every 2 seconds whilst trying to order, becoming very frustrating. What can I do to stop it?
Jill Tregunna
Portloe, United Kingdom of Great Britain and Northern Ireland • 2 months agoCannot log in to place an order
Christine Skudder
London, United Kingdom of Great Britain and Northern Ireland • 2 months agoCannot get into my account on the app for 2 days now, need to order my shopping, how long is the app going to be down please?
Mary Knight
London, United Kingdom of Great Britain and Northern Ireland • 2 months agoCannot get website to come up. Just keep getting Error message!
Denise brookes
Birmingham, United Kingdom of Great Britain and Northern Ireland • 3 months agoKeeps saying an error, just not working
Mrs Cheryl Lockyer
YFelinheli, United Kingdom of Great Britain and Northern Ireland • 3 months agoI select which items i require on the website it has been like it for 4 weeks even though i have telephoned and reported it. Each time they say that it will be fixed in 3 days time but this doesn't happen. I am disabled and depend on doing my shopping this way.
phil
Manchester, United Kingdom of Great Britain and Northern Ireland • 3 months agoTry to log in to my account and it rebounds back to the log in page
Who cares
Ulsta, United Kingdom of Great Britain and Northern Ireland • 3 months agoThey are a shambles. Takes ages to log in, then can’t log you out. Amateurs
Sheffield, United Kingdom of Great Britain and Northern Ireland • 3 months ago
Spin and win not working
Sonia Smith
London, United Kingdom of Great Britain and Northern Ireland • 3 months agoCan’t amend order as seems you have a problem
Dickinson
Deal, United Kingdom of Great Britain and Northern Ireland • 3 months agoWhy am I not receiving emails when I update my order
Janet Hodgins
Chelmsford, United Kingdom of Great Britain and Northern Ireland • 3 months agoI am unable to update my next order or to log out of my account
Roosendaal, Netherlands • 3 months ago
Website will not come up.
Ann Houston
Warrington, United Kingdom of Great Britain and Northern Ireland • 3 months agoI am not able to login to Sainsburys for my groceries account
Denise Harris
Portsmouth, United Kingdom of Great Britain and Northern Ireland • 3 months agoI ordered Party Food which I paid for in June 2023 for 2nd September 2023. I rang to check my order was ok 4 days ago and they said all ok. I had an email on 30th august 2023 confirming my order but then on 1st september 2023 they informed me they could not do my order which came to £112.So disappointed in Sainsburys. Now I have to Try to sort out something else for our party on the morning of party. SO MAD
Philippa Ugbana
London, United Kingdom of Great Britain and Northern Ireland • 3 months agoI can’t check out. It says there is a service error.
Nottingham, United Kingdom of Great Britain and Northern Ireland • 3 months ago
Cannnot cance; orders not receiving codes for 2fa
C Brannigan
Carluke, United Kingdom of Great Britain and Northern Ireland • 3 months agoCannot check out for past hour
Daventry, United Kingdom of Great Britain and Northern Ireland • 3 months ago
online shopping down for 48hrs so far
C.Hustwick
Telford, United Kingdom of Great Britain and Northern Ireland • 3 months agoUnable to check out
Joanne Rhodes
York, United Kingdom of Great Britain and Northern Ireland • 3 months agoI am unable to add products to my online shop
Mr T A Crisp
London, United Kingdom of Great Britain and Northern Ireland • 3 months agowhy can't i log in to online shopping
Patricia Huxley
Oxhill, United Kingdom of Great Britain and Northern Ireland • 3 months agocontacted you earlier this week when putting my initial order in saying problems logging in, resolved the problem with the control shift and delete option. THIS EVENING trying to amend my order same probs logging in and above option not working anymore!
Sunbury-on-Thames, United Kingdom of Great Britain and Northern Ireland • 3 months ago
Cannot amend my order.
Panteg, United Kingdom of Great Britain and Northern Ireland • 3 months ago
Apple Pay not working
M Eves
Newcastle upon Tyne, United Kingdom of Great Britain and Northern Ireland • 3 months agoConfusion. No goods showing in trolley but money looks to be taken
Edinburgh, United Kingdom of Great Britain and Northern Ireland • 3 months ago
many products missing, few time slots available, despite site being down all weekend
Elaine Betty
Bristol, United Kingdom of Great Britain and Northern Ireland • 3 months agoCan’t check out my online shopping
BOOKLESS CHARLIE
Crank, United Kingdom of Great Britain and Northern Ireland • 3 months agoCLICK ANS COLLECT & DELIVERY OFF TH'DAY
Grace
Wray, United Kingdom of Great Britain and Northern Ireland • 3 months agoEverything is saying its out of stock????
ANNEMARIE SARGEANT
London, United Kingdom of Great Britain and Northern Ireland • 3 months agoWebsite appears down. I get error number 403
Reading, United Kingdom of Great Britain and Northern Ireland • 3 months ago
Been having problems trying to change time of delivery! have managed to cancel order?
Bill Smith
London, United Kingdom of Great Britain and Northern Ireland • 3 months agowebsite won't open
sheila thomas
Formby, United Kingdom of Great Britain and Northern Ireland • 3 months agowebsite won't open up when I try to log in to book a delivery
xxx
Birmingham, United Kingdom of Great Britain and Northern Ireland • 3 months ago2 failed deliveries
Bloggs J
Edinburgh, United Kingdom of Great Britain and Northern Ireland • 3 months agoCannot get in to update order
London, United Kingdom of Great Britain and Northern Ireland • 3 months ago
message reads technical issues with sainsburys groceries
Alan Taylor
Birmingham, United Kingdom of Great Britain and Northern Ireland • 3 months agoTrying to order our usual grocery delivery. Grocery lists are all over the place. Keeps knocking our delivery goods below 50 pound when we have ordered more. Taking goods off , just after we have ordered them.
Samantha Jane Jones
Frodingham, United Kingdom of Great Britain and Northern Ireland • 4 months agoon every option I try to click on nothing works & the screen goes grey within one second
Janet
Wakefield, United Kingdom of Great Britain and Northern Ireland • 4 months agoCan’t get online to Sainsbury’s to order
Diane Fogg
Wood Norton, United Kingdom of Great Britain and Northern Ireland • 4 months agoUnable to amend tomorrow's order