Is Thorntons down - October, 2024?

Thorntons Outages and Status
Thorntons Logo

Thorntons.co.uk is an online shopping website that offers a great variety of delicious chocolates, toffees, fudge and other treats. Customers can find a range of gift ideas, including hampers, boxes and bouquets, as well as personalised chocolate gifts. The website also provides the opportunity to purchase Thorntons’ iconic products online and offers a convenient home delivery service.

Thorntons outages reported by users in the last 24 hours

No Thorntons problems reported in the last 24 hours

This chart shows the number of Thorntons outages/problems reported by users in the past 24 hours. All data in the chart is in the Europe/London time zone.

Recent Thorntons User Reports

Check out the latest user reports on Thorntons, detailing the types of issues experienced and their locations. This helps you determine if others in your area are encountering similar problems.

  • GB Flag Icon
    Apr 29, 2024 - 09:09

    A visitor from Stoke-on-Trent, United Kingdom has reported a problem with General Issues

  • GB Flag Icon
    Mar 23, 2024 - 10:50

    A visitor from Bristol, United Kingdom has reported a problem with Service

  • GB Flag Icon
    Mar 22, 2024 - 13:48

    A visitor from Barnet, United Kingdom has reported a problem with Service

  • GB Flag Icon
    Mar 18, 2024 - 09:11

    A visitor from Colwyn Bay, United Kingdom has reported a problem with Service

  • GB Flag Icon
    Mar 17, 2024 - 22:55

    A visitor from Plymouth, United Kingdom has reported a problem with Service

  • GB Flag Icon
    Mar 17, 2024 - 22:52

    A visitor from Plymouth, United Kingdom has reported a problem with General Issues

  • GB Flag Icon
    Feb 29, 2024 - 09:32

    A visitor from Coventry, United Kingdom has reported a problem with General Issues

Join Thorntons Discussion

Suggestions? Issues? Outages?
Please share your Thorntons experience with other users around the globe.

GB Flag Icon

Random shopper

Bristol, United Kingdom 6 months ago

Unable to order..shopping basket empty?

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Di

Barnet, United Kingdom 6 months ago


thorntons won't put my chice in the basket. I can only browse, not personalise or buy.

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J. Giles

Plymouth, United Kingdom 6 months ago

The Thorntons website isn't functioning. I want to order some personalised chocolates but each time I click on the item only the Easter eggs come up or the screen goes blank.

GB Flag Icon

Coventry, United Kingdom 7 months ago

Can't add to the basket..

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Peterborough, United Kingdom of Great Britain and Northern Ireland 1 years ago

blank page appearing with Thorntons colours around edges.

Most common Thorntons problems reported by users

40

General Issues

60

Service

Thorntons Outage Locations

Location

Reports

Last Reported

GB Flag Icon

Stoke-on-Trent, England, GB

9

5 months ago

GB Flag Icon

Colwyn Bay, Wales, GB

1

6 months ago

Are you experiencing issues with Thorntons right now?

Is thorntons.co.uk not working for you? If you are having issues with Thorntons, please use one of the options below to report a problem with the service

Tips if thorntons.co.uk is not working

  • Verify the URL - One of the most frequent causes of not being able to visit a web page is entering an incorrect URL. If you're URL is wrong, the website may redirect to another website or display an error page.

  • Use a Different Device - Try using a different computer or device to access the website or app. We also advise you to attempt rebooting your device.

  • Delete Browser Cache - It's possible that cached files are preventing your browser from downloading new web pages. Refreshing the page will clear it. To do that, click Ctrl + F5 on a Windows PC or Cmd + Shift, then press R on a Mac.

  • Clear Browser Cookies - Clearing browser cookies fixes certain issues, such as loading or formatting issues on sites. You can do this by clicking your browser settings, then privacy, then clearing browsing data.

  • Use Incognito Mode - You can also try viewing the website in private mode or incognito mode first. By using this, cookies and all temporary cache will be automatically disabled.

  • Restart Your Router - Try restarting your network connection if other websites or apps are having problems or are running slowly.

  • Firewall and Antivirus - Your ISP provider may have blocked the website or app you are attempting to access. If that's the case, you can try using a VPN service to visit the website or app to see if it will work.

  • Check your Firewall & Antivirus - These can occasionally block access to certain websites or services. To troubleshoot this issue, you may consider temporarily disabling them to see if it resolves the problem.

  • Clear DNS Cache - To speed things up, all OS systems save name resolution information into the DNS cache. In your case, the information recorded could be outdated or incorrect. We advise you to search on How-To guides on the web to clear your DNS Cache.

Rate your experience with Thorntons uptime performance over the last 30 days

Frequently Asked Questions

Server response time is used to measure a website's performance. It measures how long it takes for a browser to receive data back from the server after a successful request.

If you are experiencing slow performance while using Thorntons.co.uk, it may be your internet connection. Before you call your internet provider to ask about the slow speed, make sure to clear your cache, update the app, and check for any outages first.

HTTP response status code is a 3-digit code returned by the server indicating the status of the request. The code is typically accompanied by a message that provides additional information about the response such as:
  • 2XX - Successful - Website is up & reachable.

  • 3XX - Redirect - The website is accessible, but the browser is redirected to another page.

  • 4XX - Browser Error - The requested page is not available or doesn’t exist.

  • 5XX - Server Error - There are internal errors on the server.

The status code helps developers and users to understand what’s happening with a certain request. This also serves as a guide to take appropriate actions if needed.

The HTTP response time is the amount of time it takes a website to respond to a request made by your device. It calculates how long it takes for a website to load after you click on a link or type a URL into your browser.

Aside from trying a different device, you can also check your device's software if it’s up to date by checking for available updates in your settings.

If the issue persists after trying all of our tips, you can report the issue to us so we can further investigate. By this, you can also see if other users are experiencing it, too.