Is Thorntons down - December, 2025?
Thorntons.co.uk is an online shopping website that offers a great variety of delicious chocolates, toffees, fudge and other treats. Customers can find a range of gift ideas, including hampers, boxes and bouquets, as well as personalised chocolate gifts. The website also provides the opportunity to purchase Thorntons’ iconic products online and offers a convenient home delivery service.
Thorntons outages reported by users in the last 24 hours
No Thorntons problems reported in the last 24 hours
This chart shows the number of Thorntons outages/problems reported by users in the past 24 hours. All data in the chart is in the Europe/London time zone.
Recent Thorntons User Reports
Check out the latest user reports on Thorntons, detailing the types of issues experienced and their locations. This helps you determine if others in your area are encountering similar problems.
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Nov 18, 2025 - 21:13A visitor from Pentre, United Kingdom has reported a problem with Service
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Oct 30, 2025 - 23:33
A visitor from Fulham, United Kingdom has reported a problem with Service
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Apr 14, 2025 - 17:29
A visitor from Southwark, United Kingdom has reported a problem with General Issues
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Apr 13, 2025 - 18:33
A visitor from West Runton, United Kingdom has reported a problem with Service
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Apr 11, 2025 - 18:42
A visitor from Carlisle, United Kingdom has reported a problem with Service
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Apr 11, 2025 - 18:41
A visitor from Carlisle, United Kingdom has reported a problem with General Issues
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Feb 08, 2025 - 19:14
A visitor from Saint Neots, United Kingdom has reported a problem with General Issues
Join Thorntons Discussion
Suggestions? Issues? Outages?Please share your Thorntons experience with other users around the globe.
Most common Thorntons problems reported by users
General Issues
Service
Thorntons Outage Locations
Location
Reports
Last Reported
Pentre, Wales, GB
2
22 days ago
Fulham, England, GB
22
1 months ago
Are you experiencing issues with Thorntons right now?
Is thorntons.co.uk not working for you? If you are having issues with Thorntons, please use one of the options below to report a problem with the service
Tips if thorntons.co.uk is not working
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Verify the URL - One of the most frequent causes of not being able to visit a web page is entering an incorrect URL. If you're URL is wrong, the website may redirect to another website or display an error page.
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Use a Different Device - Try using a different computer or device to access the website or app. We also advise you to attempt rebooting your device.
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Delete Browser Cache - It's possible that cached files are preventing your browser from downloading new web pages. Refreshing the page will clear it. To do that, click Ctrl + F5 on a Windows PC or Cmd + Shift, then press R on a Mac.
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Clear Browser Cookies - Clearing browser cookies fixes certain issues, such as loading or formatting issues on sites. You can do this by clicking your browser settings, then privacy, then clearing browsing data.
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Use Incognito Mode - You can also try viewing the website in private mode or incognito mode first. By using this, cookies and all temporary cache will be automatically disabled.
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Restart Your Router - Try restarting your network connection if other websites or apps are having problems or are running slowly.
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Firewall and Antivirus - Your ISP provider may have blocked the website or app you are attempting to access. If that's the case, you can try using a VPN service to visit the website or app to see if it will work.
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Check your Firewall & Antivirus - These can occasionally block access to certain websites or services. To troubleshoot this issue, you may consider temporarily disabling them to see if it resolves the problem.
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Clear DNS Cache - To speed things up, all OS systems save name resolution information into the DNS cache. In your case, the information recorded could be outdated or incorrect. We advise you to search on How-To guides on the web to clear your DNS Cache.
Polly
Southwark, United Kingdom • 7 months agoit won't open
Sue
West Runton, United Kingdom • 7 months agoSite down. Nothing on home page
Carlisle, United Kingdom • 7 months ago
Can’t add any items to basket great
Yvonne Cuthbertson
Hampton, United Kingdom • 1 years agoI cannot order anything on your website. My basket keeps coming up empty. Very frustrating!
Alison Pratt
London, United Kingdom • 1 years agoI can't check out even though I see the items in my basket
Susan
Sunderland, United Kingdom • 1 years agoTrying to put boxes of toffee into the basket, but when you go to the basket it show it's empty
Random shopper
Bristol, United Kingdom • 1 years agoUnable to order..shopping basket empty?
Di
Barnet, United Kingdom • 1 years agothorntons won't put my chice in the basket. I can only browse, not personalise or buy.
J. Giles
Plymouth, United Kingdom • 1 years agoThe Thorntons website isn't functioning. I want to order some personalised chocolates but each time I click on the item only the Easter eggs come up or the screen goes blank.
Coventry, United Kingdom • 1 years ago
Can't add to the basket..
Peterborough, United Kingdom of Great Britain and Northern Ireland • 2 years ago
blank page appearing with Thorntons colours around edges.